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4.4 out of 5

"Friendly & helpful staff. Would definitely stay there again " More

By a verified traveller on Sun 15 May 2022

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Hotel Description

Four Points by Sheraton Brisbane places you in the center of Brisbane, within a short 5-minute stroll of Queen Street Mall and Eagle Street Pier. Highlights at this hotel include a restaurant, a 24-hour gym, and a bar/lounge.

LCD TVs with cable channels are featured in all 246 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and first-run movies. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, 24-hour room service, coffee/tea makers, and pillow menus are available.

The restaurant, The Eatery, serves international cuisine and is open for breakfast. Sazerac Rooftop Bar is the hotel's own rooftop bar. 2615 square feet (243 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a gym, and a free manager's reception. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 4-star Brisbane Central Business District hotel include Treasury Casino and Queensland Performing Arts Centre.

Superior Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 23 Jun. - 24 Jun.

Superior Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Apartment, 2 Bedrooms, Non Smoking, View

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Four Points by Sheraton Brisbane ratings based on 413 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Four Points by Sheraton Brisbane

Everyone (293) Couples (70) Business (1) Family (35)
5 out of 5
Friendly & helpful staff. Would definitely stay there again

Posted by on 15 May 2022

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5 out of 5
The staff were all welcoming

Posted by on 11 May 2022

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Comment from Hotel Management

12 May 2022 by Guest Relations Team, Four Points Brisbane

Dear Peter, Thanks for the feedback and glad you enjoyed your stay with us. Kind regards

3 out of 5
Good location, found a face washer from a previous occupant.

Posted by on 1 May 2022

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Comment from Hotel Management

3 May 2022 by Executive Office, Four Points by Sheraton Brisbane

Dear Merryl Joy, Thanks for choosing to stay at the Four Points Brisbane. My apologies for the lack of Housekeeping standards that you encountered and please be rest assured that this will be addressed with our Executive Housekeeper. On a brighter note, I'm pleased you enjoyed your stay and the location and hope to see you again soon. Kind regards Jenny

5 out of 5
Nice modern facility

Posted by on 24 Apr. 2022

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Comment from Hotel Management

29 Apr. 2022 by Reservations Team

Thank you for your feedback Paul. We look forward to welcoming you back a Four Points by Sheraton Brisbane.

4 out of 5
The staff were exceptional.

Posted by on 23 Apr. 2022

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Comment from Hotel Management

3 May 2022 by Executive Office, Four Points by Sheraton Brisbane

Dear Robyn, Thanks for your kind comments which I have passed on to the team. Glad you enjoyed your stay. Kind regards Jenny

4 out of 5
Close to business; clean and quiet.

Posted by on 12 Apr. 2022

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Comment from Hotel Management

22 Apr. 2022 by Executive Office, Four Points by Sheraton Brisbane

Hi Chris, Appreciate your comments and delighted that you had an enjoyable stay with us. Kind regards

4 out of 5
Position in the middle of the city

Posted by on 11 Apr. 2022

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Comment from Hotel Management

22 Apr. 2022 by Executive Office, Four Points by Sheraton Brisbane

Hi Peter, Thanks for choosing to stay at the Four Points Brisbane and glad that you found our central location convenient to explore the Brisbane CBD. Hope to see you back again soon. Kind regards

5 out of 5
Great Central position to the city. Didn’t like the building works across the road for the cross river rail, especially early on a Sunday Morning. Realise you have no control over these works, but wouldn’t stay again until they are complete. 3 lifts in hotel, but only 2 working. Good job there was seating on ground floor, while waiting for the lifts.

Posted by on 10 Apr. 2022

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Comment from Hotel Management

22 Apr. 2022 by Executive Office, Four Points by Sheraton Brisbane

Hi Steven, Thanks for your feedback and glad you had an enjoyable stay with us. Kind regards

5 out of 5
Staff were most helpful

Posted by on 9 Apr. 2022

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Comment from Hotel Management

22 Apr. 2022 by Executive Office, Four Points by Sheraton Brisbane

Hi Ken, Thanks for your feedback and pleased that our Associates provided you with a high level of customer service. We hope to see you again soon. Kind regards

3 out of 5
Great location Staff were pleasant but didn’t listen to requests when asked so didn’t receive A bit disappointing

Posted by on 3 Apr. 2022

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Comment from Hotel Management

6 Apr. 2022 by Four Points by Sheraton Team

Dear Craig, thank you for finding time to review your recent stay with us. We are pleased you loved the location and service provided. We are sorry to hear your experience didn't meet your expectations. Please rest assured we that we have taken your feedback on board and will use it as a training tool to improve services we provide to our valued guests.

About the Four Points by Sheraton Brisbane

Location 99 Mary Street, Brisbane, QLD 4000

Property Features

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 2615 square feet (243 square meters) and includes conference space. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the business-friendly Four Points by Sheraton Brisbane. You'll have access to the outdoor pool at a partner property. Parking is available for a fee. This 4-star Brisbane hotel is smoke free.

  • 246 guestrooms or units
  • 2615 sq ft of conference space
  • 243 sq m of conference space
  • Manager's reception (free)
  • Deli
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Four Points by Sheraton Brisbane offers 246 accommodations with iPod docking stations and laptop-compatible safes. Pillowtop beds feature premium bedding. A pillow menu is available. 40-inch LCD televisions come with premium cable channels, first-run movies, and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

The Eatery - This restaurant specializes in international cuisine and serves breakfast only.

Sazerac Rooftop Bar - Onsite rooftop bar. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast and through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

  • One child stays free
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered valet parking fee: AUD 49.00 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Four Points
  • Brisbane Sheraton
  • Four Points Brisbane
  • Four Points Sheraton Brisbane
  • Four Points Sheraton Hotel Brisbane
  • Sheraton Brisbane
  • Sheraton Brisbane Four Points
  • Sheraton Four Points Brisbane
  • Four Points Sheraton Brisbane Hotel
  • Four Points by Sheraton Brisbane Hotel
  • Four Points by Sheraton Brisbane Brisbane
  • Four Points by Sheraton Brisbane Hotel Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Set meals are served in guestrooms only (no menus or public dining).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.