10/10 Excellent
Christopher
18 Oct 2025
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Whenever I visit town, Rydges is always my first choice. The rooms are clean and comfortable, the bedding and pillows are excellent, and the location is fantastic.
The front desk staff were absolutely wonderful — polite, welcoming, and genuinely helpful, which I truly appreciated. However, this stay was a little disappointing. I was given an accessible room that wasn’t suited to my needs, and I didn’t want to take a room that someone else might genuinely need. I wasn't aware I had this room until I got into the room, and it wasn't what I had booked. I politely raised this with reception, and they advised the duty manager would contact me — but after waiting over an hour, no one did.
When I followed up, the duty manager blamed the front staff instead of taking responsibility. After travelling interstate, I was tired and just wanted to settle in. The lack of communication was the real disappointment, and the shower pressure in the room was also quite poor.
What made it more frustrating is that this stay cost almost double what I’ve paid in the past, yet I still chose Rydges because of how much I usually enjoy staying here. I travel often and have always had great experiences, so I hope this was just a one-off and not the new norm. Might consider staying elsewhere in the future.
Christopher
Stayed 2 nights in Oct 2025
