Hotel Grand Chancellor Brisbane Deals & Reviews (Brisbane, AUS)

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Hotel Grand Chancellor Brisbane, Brisbane, current page

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4.4 out of 5

Excellent!

See all 989 Wotif Reviews

"I had a beautiful view of the city by night and day. It was very close and convenient to St Andrews Hospital at a very reasonable price. Great buffet ... " More

By a verified traveller on Mon 16 Mar 2020

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Hotel Description

A luxury stay in the heart of Spring Hill awaits you at Hotel Grand Chancellor Brisbane. Within just a 15-minute stroll, you'll find Roma Street Parkland and Queen Street Mall. Highlights at this romantic hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy TVs with cable channels, and all 230 rooms feature free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Frescos Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a fitness center, and a conference center. Buffet breakfast is available daily. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Spring Hill hotel include Chinatown Mall and Suncorp Stadium.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

AU$105* Per night/room 6 Jun. - 7 Jun.

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Grand Chancellor Brisbane ratings based on 989 Verified Reviews

Review Summary

4.4 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Brisbane

5 out of 5

I had a beautiful view of the city by night and day. It was very close and convenient to St Andrews Hospital at a very reasonable price. Great buffet breakfast with helpful and cheerful staff.

Posted by a verified traveller on 16 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Shauna

Hi there, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Shauna Ollerenshaw, Area Sales & Marketing Coordinator - QLD

5 out of 5

I thought the staff was exceptionally thoughtful and efficient. Really made and effort to be helpful.

Posted by a verified traveller on 16 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Shauna

5 out of 5

I was only there overnight to attend a meeting in the conference room and I found amenities, room, decor of high standard.

Posted by JenniCrawford on 12 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Shauna Ollerenshaw

Dear Jenni, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Shauna Ollerenshaw, Area Sales & Marketing Coordinator - QLD

5 out of 5

Very nice hotel close to the rail station. Nice view!

Posted by a verified traveller on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Shauna

Hi There, Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Shauna Ollerenshaw, Area Sales & Marketing Coordinator - QLD

5 out of 5

Staff were amazing. Great lication. Great view. Upgraded to top floor. Food excellent.

Posted by a verified traveller on 6 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Shauna

4 out of 5

position is perfect as i had surgery at st andrews hospital

Posted by a verified traveller on 5 Mar. 2020

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Comment from Hotel Management

8 Mar. 2020 by Peter

Thanks so much for your 4 star review. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern. We look forward to welcoming you back on your next visit to Brisbane. Kind regards Peter Yared Area General Manager - Queensland

2 out of 5

Our room smelt really musty and the shower didn’t work properly. Rooms are old and tired

Posted by Rachel, from Darwin on 28 Feb. 2020

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Comment from Hotel Management

1 Mar. 2020 by Peter

Dear Rachel, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Executive Housekeeper and Maintenance Manager. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared Area General Manager - QLD

2 out of 5

Poor customer service skills by front of house staff, and lack of milk in room for coffee making. It certainly lacks atmosphere overall, and needs a complete renovation

Posted by a verified traveller on 28 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Peter

Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations in regards to the service you received on arrival and departure. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to the Front Office Manager to follow up with the Reception Team to ensure this does not happen again in the future. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Kind regards, Peter Yared, Area General Manager – QLD

5 out of 5

Jo at reception was very helpful and went out of her way to help me with my business (a one-on-one meeting space)

Posted by Clive, from Melbourne on 25 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Peter

Dear Clive, Thanks so much for your 5 star review. I'm so pleased that enjoyed your stay with us, and that you found our team friendly and helpful especially Jo on reception. We look forward to welcoming you back on your next visit to Brisbane. Kind regards, Peter Yared, Area General Manager - QLD

5 out of 5

We will always stay here if we need to travel to Brisbane.

Posted by a verified traveller on 18 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Peter

Thank you for taking the time to write your review and for your continued loyalty. It was fantastic to read that on your last visit the team were still able to exceed your expectations. In this industry, consistency is the key to success so it is so pleasing to see that we are not only maintaining, but improving on our high standards. We look forward to welcoming you back again the near future. Kind regards, Peter Yared, Area General Manager - QLD

About the Hotel Grand Chancellor Brisbane

Location 23 Leichhardt St, Spring Hill, QLD 4000

Property Features

Hotel Grand Chancellor Brisbane offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The luxury Hotel Grand Chancellor Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Spring Hill hotel is smoke free.

230 guestrooms or units
11 levels
Dining venue
Bar or lounge
Coffee shop
Charging station for electric cars
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Elevator
No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

Airport: Brisbane, QLD (BNE) (16.3 km / 10.2 mi)
Train station: Brisbane Central Station (1.6 km / 1 mi)
Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Brisbane offers 230 air-conditioned accommodations with minibars and safes. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Spring Hill hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Minibar
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Due to COVID-19 travel restrictions, this property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 40.00 per night.
Free cribs (infant beds)!

Pet Policy

No pets allowed, but service animals are welcome

Policies

A security deposit of either AUD 200 cash or AUD 100 by credit card is required upon check-in.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and safety measures are currently in place.Disinfectant is used to clean the property, and guests are provided with hand sanitizer.For traveler safety, social distancing measures are in place and contactless check-in and check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Only service animals are allowed
Service animals are exempt from fees/restrictions
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
Debit cards
Number of children who can stay for free – 2
Gap period enforced between guests' stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AUD 200 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: AUD 28.50 for adults and AUD 12.00 for children (approximately)
Self parking fee: AUD 20 per night (in/out privileges)
Late check-out fee: AUD 30.00 (subject to availability)
Rollaway bed fee: AUD 40.00 per night
Credit card charges are subject to a surcharge of 3.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane
Grand Chancellor Brisbane Spring Hill
Grand Chancellor Brisbane
Hotel Grand Chancellor Brisbane Hotel
Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane Hotel Spring Hill

You should know

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free WiFi in public areas has a 4-device limit.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.

Hotel Grand Chancellor Brisbane