"The only complaint was the bathroom door needed serious.attention on the sliding track. Other than that our stay was pleasant and very enjoyable.
"
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Hotel Grand Chancellor Brisbane places you in the center of Brisbane, within just a 5-minute stroll of Roma Street Parkland and within 15 minutes of Queen Street Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
The restaurant, Frescos Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a conference center. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking.
Places within a 30-minute walk of this 4-star Spring Hill hotel include Chinatown Mall and Brunswick Street Mall.
from AU$181
FLASH SALE - Deluxe Twin Room - Includes Breakfast, Parking & Wifi
FLASH SALE - Superior Room - Includes Breakfast, Parking & Wifi
Bed Count1 Queen BedMaximum Occupancy
2 Max
Superior Suite
Bed Count1 King BedMaximum Occupancy
2 Max
Deluxe Twin Room
Bed Count2 Full BedsMaximum Occupancy
4 Max
FLASH SALE - Deluxe Room - Includes Breakfast, Parking & Wifi
Bed Count1 Queen BedMaximum Occupancy
2 Max
Superior Room
Bed Count1 Queen BedMaximum Occupancy
2 Max
Hotel Grand Chancellor Brisbane ratings based on 354 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Hotel Grand Chancellor Brisbane
Everyone (209)Couples (77)Family (37)
2 out of 5
Outdated old hotel that charged way too much plus they charge ridiculous rate gif parking
Posted by Brian on 6 Mar. 2023
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5 out of 5
The only complaint was the bathroom door needed serious.attention on the sliding track. Other than that our stay was pleasant and very enjoyable.
Posted by Ian on 6 Mar. 2023
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2 out of 5
I stayed here two weeks ago for business and the room was level 1 and lovely. Newly renovated, clean etc.
However I stayed again this week and booked a more expensive room and was on the 10th floor.
This room even though was more expensive was dated, the couch had stains all over it, the bathroom was mouldy, and it was incredibly noisy from the air con and the utilities room next door. Not impressed as a returning guest.
Posted by Alicia on 1 Mar. 2023
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Comment from Hotel Management
3 Mar. 2023
by Hotel Grand Chancellor
Dear AliciaWe are sorry to hear that your recent stay with us did not meet your expectations, and we appreciate you taking the time to provide us with your feedback. We would like to apologize for the inconvenience you experienced during your stay, and assure you that we take your concerns seriously.We take pride in the quality of our rooms, and we are disappointed to hear that your experience on the 10th floor did not meet the standards that we aim to deliver. We will be reviewing the maintenance and cleaning procedures for that particular room to ensure that these issues are addressed and corrected immediately.Please be assured that we are always striving to improve our guests' experience, and we appreciate your feedback as it helps us to identify areas where we need to make changes. We hope that you will give us another opportunity to exceed your expectations on your next visit.Sincerely,Peter YaredArea General Manager - QLD
5 out of 5
The beds were excellent , very clean and we enjoyed the hotel outside with the music .
Posted by Jeanette on 25 Feb. 2023
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Comment from Hotel Management
3 Mar. 2023
by Hotel Grand Chancellor
Dear Jeanette,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD
5 out of 5
Great location to the event we attended at Suncorp Stadium
Posted by Kate on 23 Feb. 2023
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Comment from Hotel Management
3 Mar. 2023
by Hotel Grand Chancellor
Dear Kate,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD
4 out of 5
Disappointing the room price was hiked up because of a concert nearby. But needed ease of location for the event I was attending at the hotel
Posted by Tanya on 23 Feb. 2023
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Comment from Hotel Management
3 Mar. 2023
by Hotel Grand Chancellor
Dear Tanya,Thanks so much for your 4 star review. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern.We look forward to welcoming you back on your next visit to Brisbane.Kind regardsPeter YaredArea General Manager - Queensland
4 out of 5
The lift was broken. Very slow getting to room
Posted by Ruth on 19 Feb. 2023
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4 out of 5
Wait for the lifts was far too long on each occasion
Posted by Kathleen on 19 Feb. 2023
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3 out of 5
Air conditioner was old and rattling - didn’t really cool the room
Bed was nice and soft
Posted by shane on 19 Feb. 2023
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2 out of 5
No hot water and very loud noises from air conditioning/roof all night. Hardly any sleep as the noises were so loud for the majority of the night. I have even filmed how loud it was.
Hotel Grand Chancellor Brisbane offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hotel Grand Chancellor Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Brisbane hotel is smoke free.
230 guestrooms or units
11 levels
Charging station for electric cars
Conference center
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Wedding services available
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Laundry facilities
Refrigerator
Free cribs/infant beds
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Self parking (surcharge)
Transport
Train station: Brisbane Central Station (1.6 km / 1 mi)
Parking: Self parking available for a surcharge
Room Amenities
Hotel Grand Chancellor Brisbane offers 230 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Air conditioning
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.
Nearby Activities
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.
No rollaway/extra beds available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Debit cards
Staffed front desk
Smoke detector
Children stay free: Maximum age 16
Credit card pre-authorisation
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available through room service
No gap period between guests' stays
Property confirms they are implementing guest safety measures
Contactless check-out is available
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: approximately AUD 30 for adults and AUD 12 for children
Self parking fee: AUD 30 per night (in/out privileges)
Late check-out fee: AUD 30.00 (subject to availability)
Credit card charges are subject to a surcharge of 3.18 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane
Grand Chancellor Brisbane Spring Hill
Grand Chancellor Brisbane
Hotel Grand Chancellor Brisbane Hotel
Hotel Grand Chancellor Brisbane Spring Hill
Hotel Grand Chancellor Brisbane Hotel Spring Hill
You should know
Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions
Hotel Grand Chancellor Brisbane offers free cancellation on select room rates. Check out the cancellation policy for more info.
Hotel Grand Chancellor Brisbane uses enhanced cleaning measures, and ensures social distancing.
On-site self-parking (AUD 30 per night; includes in/out privileges)
The closest beach to Hotel Grand Chancellor Brisbane is Streets Beach (1.8 km).
Hotel Grand Chancellor Brisbane has an outdoor pool.
You bet! With amenities like laundry facilities and an outdoor pool, as well as free infant beds in the guestrooms, it's no surprise Hotel Grand Chancellor Brisbane is a hit with families.
Yeah, buffet brekkie is available on weekdays between 6:30 AM and 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
No, Hotel Grand Chancellor Brisbane does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
