"The only complaint was the bathroom door needed serious.attention on the sliding track. Other than that our stay was pleasant and very enjoyable. " More
The restaurant, Frescos Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a conference center. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking.
Places within a 30-minute walk of this 4-star Spring Hill hotel include Chinatown Mall and Brunswick Street Mall.
3 Mar. 2023 by Hotel Grand Chancellor
Dear AliciaWe are sorry to hear that your recent stay with us did not meet your expectations, and we appreciate you taking the time to provide us with your feedback. We would like to apologize for the inconvenience you experienced during your stay, and assure you that we take your concerns seriously.We take pride in the quality of our rooms, and we are disappointed to hear that your experience on the 10th floor did not meet the standards that we aim to deliver. We will be reviewing the maintenance and cleaning procedures for that particular room to ensure that these issues are addressed and corrected immediately.Please be assured that we are always striving to improve our guests' experience, and we appreciate your feedback as it helps us to identify areas where we need to make changes. We hope that you will give us another opportunity to exceed your expectations on your next visit.Sincerely,Peter YaredArea General Manager - QLD
3 Mar. 2023 by Hotel Grand Chancellor
Dear Jeanette,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD
3 Mar. 2023 by Hotel Grand Chancellor
Dear Kate,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD
3 Mar. 2023 by Hotel Grand Chancellor
Dear Tanya,Thanks so much for your 4 star review. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern.We look forward to welcoming you back on your next visit to Brisbane.Kind regardsPeter YaredArea General Manager - Queensland
Hotel Grand Chancellor Brisbane offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hotel Grand Chancellor Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Brisbane hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Grand Chancellor Brisbane offers 230 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.
Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.
Recreational amenities at the hotel include an outdoor pool and a fitness center.
Special check-in instructions:
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.