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4.4 out of 5

"Staff were friendly, cooperative and effective operators in this professionally run facility. We also enjoyed our meals that were very pleasing to the ... " More

By a verified traveller on Tue 17 May 2022

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Hotel Description

Hotel Grand Chancellor Brisbane places you in the center of Brisbane, within just a 15-minute stroll of Roma Street Parkland and Queen Street Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

You can enjoy TVs with cable channels, and all 230 rooms feature free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining convenient. Additionally, hair dryers, phones, and irons/ironing boards are available.

The restaurant, Frescos Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a conference center. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Spring Hill hotel include Chinatown Mall and Suncorp Stadium.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$136* Per night/room 29 May - 30 May

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Grand Chancellor Brisbane ratings based on 336 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Grand Chancellor Brisbane

Everyone (233) Couples (58) Family (27)
5 out of 5
Staff were friendly, cooperative and effective operators in this professionally run facility. We also enjoyed our meals that were very pleasing to the palette.

Posted by on 17 May 2022

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5 out of 5
Fantastic views, staff were super friendly, even though short staffed on an extra busy weekend.

Posted by on 16 May 2022

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1 out of 5
Reservation was way too slow and staff unwilling to speed up the process and listen to guests and put more staff on

Posted by on 16 May 2022

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5 out of 5
Good

Posted by on 15 May 2022

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4 out of 5
Convenient area.

Posted by on 13 May 2022

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5 out of 5

Posted by on 12 May 2022

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4 out of 5
Location, cleanless

Posted by on 9 May 2022

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4 out of 5
We only had one elevator during our stay so we have to take a long wait to get to the 1st floor where our room was. Bad day?!?!

Posted by on 9 May 2022

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3 out of 5

Posted by on 8 May 2022

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2 out of 5
Kept us waiting for check in at 5pm. Leg of bed collapsed.

Posted by on 1 May 2022

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Comment from Hotel Management

3 May 2022 by Katherine Maan

Hi Denise, Thank you for taking the time to provide us with feedback from your recent stay. I am disappointed to hear that we were not able to exceed your expectations. We are dedicated to continually improving our service, so your feedback is greatly appreciated and has been passed on to our Departments. We hope that you do stay with us again in the future, so that we can demonstrate our true standards and our commitment to exceeding guest expectations. Regards, Katherine Maan Front Office Manager

About the Hotel Grand Chancellor Brisbane

Location 23 Leichhardt St, Spring Hill, QLD 4000

Property Features

Hotel Grand Chancellor Brisbane offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hotel Grand Chancellor Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Brisbane hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Brisbane offers 230 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 21 for adults and AUD 10.50 for children (approximately)
  • Self parking fee: AUD 20 per night (in/out privileges)
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 3.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Grand Chancellor Brisbane Spring Hill
  • Hotel Grand Chancellor Brisbane
  • Grand Chancellor Brisbane Spring Hill
  • Grand Chancellor Brisbane
  • Hotel Grand Chancellor Brisbane Hotel
  • Hotel Grand Chancellor Brisbane Spring Hill
  • Hotel Grand Chancellor Brisbane Hotel Spring Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.