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4.3 out of 5

"The only complaint was the bathroom door needed serious.attention on the sliding track. Other than that our stay was pleasant and very enjoyable. " More

By a verified traveller on Mon 06 Mar 2023

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Hotel Description

Hotel Grand Chancellor Brisbane places you in the center of Brisbane, within just a 5-minute stroll of Roma Street Parkland and within 15 minutes of Queen Street Mall. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Frescos Restaurant, is open for breakfast, lunch, and dinner. Other amenities include free WiFi in public areas, a gym, and a conference center. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 4-star Spring Hill hotel include Chinatown Mall and Brunswick Street Mall.

FLASH SALE - Deluxe Twin Room - Includes Breakfast, Parking & Wifi

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$181* Per night/room 5 Apr. - 6 Apr.

FLASH SALE - Superior Room - Includes Breakfast, Parking & Wifi

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

FLASH SALE - Deluxe Room - Includes Breakfast, Parking & Wifi

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Grand Chancellor Brisbane ratings based on 354 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel Grand Chancellor Brisbane

Everyone (209) Couples (77) Family (37)
2 out of 5
Outdated old hotel that charged way too much plus they charge ridiculous rate gif parking

Posted by on 6 Mar. 2023

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5 out of 5
The only complaint was the bathroom door needed serious.attention on the sliding track. Other than that our stay was pleasant and very enjoyable.

Posted by on 6 Mar. 2023

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2 out of 5
I stayed here two weeks ago for business and the room was level 1 and lovely. Newly renovated, clean etc. However I stayed again this week and booked a more expensive room and was on the 10th floor. This room even though was more expensive was dated, the couch had stains all over it, the bathroom was mouldy, and it was incredibly noisy from the air con and the utilities room next door. Not impressed as a returning guest.

Posted by on 1 Mar. 2023

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Comment from Hotel Management

3 Mar. 2023 by Hotel Grand Chancellor

Dear AliciaWe are sorry to hear that your recent stay with us did not meet your expectations, and we appreciate you taking the time to provide us with your feedback. We would like to apologize for the inconvenience you experienced during your stay, and assure you that we take your concerns seriously.We take pride in the quality of our rooms, and we are disappointed to hear that your experience on the 10th floor did not meet the standards that we aim to deliver. We will be reviewing the maintenance and cleaning procedures for that particular room to ensure that these issues are addressed and corrected immediately.Please be assured that we are always striving to improve our guests' experience, and we appreciate your feedback as it helps us to identify areas where we need to make changes. We hope that you will give us another opportunity to exceed your expectations on your next visit.Sincerely,Peter YaredArea General Manager - QLD

5 out of 5
The beds were excellent , very clean and we enjoyed the hotel outside with the music .

Posted by on 25 Feb. 2023

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Comment from Hotel Management

3 Mar. 2023 by Hotel Grand Chancellor

Dear Jeanette,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD

5 out of 5
Great location to the event we attended at Suncorp Stadium

Posted by on 23 Feb. 2023

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Comment from Hotel Management

3 Mar. 2023 by Hotel Grand Chancellor

Dear Kate,Thanks so much for your 5 star review. I'm so pleased that you enjoyed your stay with us, and that you found our team friendly and helpful.We look forward to welcoming you back on your next visit to Brisbane.Kind regards,Peter Yared, Area General Manager - QLD

4 out of 5
Disappointing the room price was hiked up because of a concert nearby. But needed ease of location for the event I was attending at the hotel

Posted by on 23 Feb. 2023

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Comment from Hotel Management

3 Mar. 2023 by Hotel Grand Chancellor

Dear Tanya,Thanks so much for your 4 star review. It would appear from your rating that overall you were happy with your stay. We encourage feedback from our guests, whether good or bad, as it enables us to define the areas that have been a positive experience as well as giving us the important opportunity to address areas that are of particular concern.We look forward to welcoming you back on your next visit to Brisbane.Kind regardsPeter YaredArea General Manager - Queensland

4 out of 5
The lift was broken. Very slow getting to room

Posted by on 19 Feb. 2023

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4 out of 5
Wait for the lifts was far too long on each occasion

Posted by on 19 Feb. 2023

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3 out of 5
Air conditioner was old and rattling - didn’t really cool the room Bed was nice and soft

Posted by on 19 Feb. 2023

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2 out of 5
No hot water and very loud noises from air conditioning/roof all night. Hardly any sleep as the noises were so loud for the majority of the night. I have even filmed how loud it was.

Posted by on 19 Feb. 2023

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About the Hotel Grand Chancellor Brisbane

Location 23 Leichhardt St, Spring Hill, QLD 4000

Property Features

Hotel Grand Chancellor Brisbane offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The business-friendly Hotel Grand Chancellor Brisbane also features tour/ticket assistance, concierge services, and laundry facilities. Parking is available for a fee. This 4-star Brisbane hotel is smoke free.

  • 230 guestrooms or units
  • 11 levels
  • Charging station for electric cars
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1.6 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hotel Grand Chancellor Brisbane offers 230 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with premium cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • HD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Frescos Restaurant - This restaurant serves breakfast, lunch, and dinner.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Mobile payments, including Apple Pay, Android Pay, or Digital Wallet, are not accepted for payment or pre-authorizations. Guests must present a valid, physical debit or credit card at check-in with a matching photo ID.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This hotel accepts only chip-and-PIN credit cards for onsite payments. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and debit cards. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service.

  • No rollaway/extra beds available
  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Children stay free: Maximum age 16
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 30 for adults and AUD 12 for children
  • Self parking fee: AUD 30 per night (in/out privileges)
  • Late check-out fee: AUD 30.00 (subject to availability)
  • Credit card charges are subject to a surcharge of 3.18 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Grand Chancellor Brisbane Spring Hill
  • Hotel Grand Chancellor Brisbane
  • Grand Chancellor Brisbane Spring Hill
  • Grand Chancellor Brisbane
  • Hotel Grand Chancellor Brisbane Hotel
  • Hotel Grand Chancellor Brisbane Spring Hill
  • Hotel Grand Chancellor Brisbane Hotel Spring Hill

You should know

  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free WiFi in public areas has a 4-device limit.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.