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4.5 out of 5

"Location was great, it was nice and quiet, room was spacious " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at The Westin Brisbane. Within just a 10-minute stroll, you'll find Eagle Street Pier and Queen Street Mall. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

LED TVs with cable channels are featured in all 298 soundproofed rooms, and you can enjoy free WiFi, iPod docks, and coffee/tea makers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and down comforters invite a good night's rest. Additionally, free newspapers, free bottled water, and safes are available.

A relaxing visit to Heavenly Spa by Westin can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Eden’s Table, serves local and international cuisine and is open for lunch and dinner. Nautilus Pool Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour fitness center and pool loungers as well as access to aerobics classes and yoga classes. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available on weekdays between 6 AM and 10:30 AM and on weekends between 7 AM and 11 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Brisbane Central Business District hotel include Treasury Casino and South Bank Parklands.

Westin, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$254* Per night/room 31 Aug. - 1 Sep.

Executive Room, 1 King Bed, Non Smoking, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 Double Bed, Non Smoking, Executive Level

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed, Non Smoking, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Balcony, Executive Level

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Brisbane ratings based on 76 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Brisbane

Everyone (42) Couples (13) Family (15)
4 out of 5
Location was great, it was nice and quiet, room was spacious

Posted by on 8 Mar. 2020

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4 out of 5

Posted by on 22 Feb. 2020

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4 out of 5
Had a great time staying at the hotel every thing was fabulous while staying but one problem, the swimming pool had so much chlorine in it that I couldn’t see after I had checked out, made it very hard for me to leave.

Posted by , from brisbane on 16 Feb. 2020

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5 out of 5

Posted by on 17 Dec. 2019

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3 out of 5
Terrible customer service. On walking in 2 guest services staff giggling, no good afternoon how can we help. Our room was not available on check in, didn't offer to call house keeping to check how long it would be. On return to get access to room, no apologies for delay. No questions of us this first time staying, what is on, things to see. In the morning (6am) on entering reception area in my running clothes there was no 'good morning' even though I was the only one around, no mention of the running track or free bottles of water on my return. On check out there was no question of how was your stay, how did you find your room. Pool is not heated, with 2 small children was too cold to swim. Ordered drinks for children at pool bar, 20mins later still had not arrived.

Posted by on 15 Dec. 2019

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5 out of 5

Posted by on 26 Nov. 2019

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4 out of 5
Nice new hotel. Good location. Service can be a little hit and miss. Good sized rooms.

Posted by on 25 Nov. 2019

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5 out of 5

Posted by on 3 Nov. 2019

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5 out of 5

Posted by on 29 Oct. 2019

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3 out of 5

Posted by on 27 Oct. 2019

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Property Features

The Westin Brisbane offers its guests a full-service spa, an outdoor pool, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. The luxury The Westin Brisbane also features multilingual staff, concierge services, and complimentary newspapers in the lobby. For a fee, parking is available. This 5-star Brisbane hotel is smoke free.

  • 298 guestrooms or units
  • 2 dining venues
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Bar by the pool
  • Swim-up bar
  • Bar or lounge
  • Poolside lounge chairs
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Computer for guest use
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (20.9 km / 13 mi)
  • Train station: Brisbane Central Station (1 km / 0.6 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

The Westin Brisbane offers 298 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters. 55-inch LED televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6 AM to 10:30 AM and on weekends from 7 AM to 11 AM.

Eden’s Table - This restaurant specializes in local and international cuisine and serves lunch and dinner. Reservations are required.

The Charles' - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nautilus Pool Bar - This poolside bar serves light fare only. Open select days.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Spa tub in spa
  • Steam room in spa
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Property is cleaned with disinfectant
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Guests are provided with free hand sanitiser
  • UnionPay
  • Staffed front desk
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Debit cards
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 42 for adults and AUD 28 for children (approximately)
  • Self parking fee: AUD 55 per day
  • Valet parking fee: AUD 55 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Brisbane Hotel
  • Westin Brisbane
  • The Westin Brisbane Hotel
  • The Westin Brisbane Brisbane
  • The Westin Brisbane Hotel Brisbane

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.