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4.4 out of 5

"Great location, super comfy beds and very quiet rooms. With every stay it is the little things that make the difference between good and great and th ... " More

By a verified traveller on Tue 21 Jun 2022

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at The Westin Brisbane. Within just a 10-minute stroll, you'll find Eagle Street Pier and Queen Street Mall. Highlights at this hotel include 2 restaurants, a full-service spa, and an outdoor swimming pool.

A relaxing visit to Heavenly Spa by Westin can include deep-tissue massages and Swedish massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Eden’s Table, serves local and international cuisine and is open for lunch and dinner. Nautilus Pool Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym, steam room, free pool cabanas, and pool loungers. 4844 square feet (450 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, concierge services, and a 24-hour front desk. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 11:00 AM and on weekends between 6:30 AM and 11 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 5-star Brisbane Central Business District hotel include Treasury Casino and Queensland Museum and Sciencentre.

Westin, Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$272* Per night/room 21 Aug. - 22 Aug.

Club Room, 1 King Bed, Non Smoking, River View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Club Room, 1 Double Bed, Non Smoking, River View

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Club Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Westin Premium Renewal Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Westin Brisbane ratings based on 88 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Brisbane

Everyone (53) Couples (13) Family (15)
5 out of 5
Great location, super comfy beds and very quiet rooms. With every stay it is the little things that make the difference between good and great and the effort was certainly there to strive for those goals. Really appreciated my stay. Thank you

Posted by on 21 Jun. 2022

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Comment from Hotel Management

22 Jun. 2022 by Executive Office, Westin Brisbane

Dear Christopher, Thanks for the great feedback and so pleased that you enjoy staying with us at the Westin and we look forward to seeing you again next time. Kind regards

4 out of 5
Check in was very very busy ‘ 10/10 for everything else ‘ excellent stay excellent everything. Thank you .

Posted by on 11 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Executive Office, Westin Brisbane

Dear Vicki, Thank you for your wonderful feedback and glad you had an enjoyable stay. We look forward to welcoming you back when you are next visiting the area. Kind regards

5 out of 5
The pool was great, even in winter (pool is heated)

Posted by on 10 Jun. 2022

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Comment from Hotel Management

13 Jun. 2022 by Executive Office, Westin Brisbane

Dear Brody, Thanks for your comments and glad you enjoyed the pool area and facilities. Hope to see you again soon. Kind regards

5 out of 5

Posted by on 16 May 2022

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4 out of 5

Posted by on 15 May 2022

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4 out of 5

Posted by on 3 May 2022

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2 out of 5

Posted by on 30 Apr. 2022

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4 out of 5
Staff were very friendly and hepful

Posted by on 10 Apr. 2022

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Comment from Hotel Management

16 Apr. 2022 by Reservations Team

Hi Sandra, We appreciate your feedback. We look forward to welcoming you on you next stay. Be Well.

3 out of 5

Posted by on 21 Mar. 2022

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1 out of 5
Damaged my vehicle using the valet service and very noisy due to work across the road during the night as a result of Brisbane March 2022 weather event

Posted by on 28 Feb. 2022

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Comment from Hotel Management

7 Mar. 2022 by Paul Healy Reservations Manager

Good day Mr Burton, Thank you for taking the time to provide a review. I understand our General Manager and Concierge team has reached out via email to resolve the vehicle damage claim. Further I do sincerely apologise for the ongoing water pumping truck noise, this was an unavoidable disruption in the area due to the Brisbane flooding. We do hope we are able to resolve your issues successfully. Be Well Paul Healy Reservations Manager

Property Features

The Westin Brisbane offers its guests a full-service spa, an outdoor pool, and a steam room. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 4844 square feet (450 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury The Westin Brisbane. For a fee, parking is available. This 5-star Brisbane hotel is smoke free.

  • 298 guestrooms or units
  • 2 dining venues
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Train station: Brisbane Central Station (1 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

The Westin Brisbane offers 298 accommodations with iPod docking stations and minibars. Pillowtop beds feature down comforters. 55-inch LED televisions come with premium digital channels. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include laptop-compatible safes and complimentary bottled water. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • IPod dock
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Premium channels
  • Refrigerator
  • Coffee maker
  • Down blanket
  • Bathtub or shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 11:00 AM and on weekends from 6:30 AM to 11 AM.

Eden’s Table - This restaurant specializes in local and international cuisine and serves lunch and dinner. Reservations are required.

The Charles' - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Nautilus Pool Bar - This poolside bar serves light fare only. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 5
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Minimum age to access spa is 18
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Steam room in spa
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:30 AM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of COVID-19 Guidelines (CDC).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Car recommended
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of COVID-19 Guidelines (CDC)
  • Property does not offer on-site COVID-19 testing

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 42 and AUD 42 for adults, AUD 21 and AUD 21 for children (approximately)
  • Covered valet parking fee: AUD 55 per day (in/out privileges)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Westin Brisbane Hotel
  • Westin Brisbane
  • The Westin Brisbane Hotel
  • The Westin Brisbane Brisbane
  • The Westin Brisbane Hotel Brisbane

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.