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4.3 out of 5

"Helpful staff room was clean and tidy " More

By a verified traveller on Fri 17 Sep 2021

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Hotel Description

Mantra on Queen puts you in the heart of Brisbane, within just a 10-minute stroll of Howard Smith Wharves and Brisbane Customs House. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a spa tub.

You can enjoy free wired Internet, flat-screen TVs, and coffee/tea makers, featured in all 74 soundproofed rooms. Refrigerators, microwaves, and room service make in-room dining convenient. Additionally, safes, hair dryers, and phones are available.

Enjoy the gym and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. Continental breakfast is available daily between 7 AM and 10 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star Brisbane Central Business District hotel include Brunswick Street Mall and St. Stephens Cathedral.

Room (Hotel)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$132* Per night/room 17 Oct. - 18 Oct.

Apartment, 1 Bedroom (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

Apartment, 1 Bedroom, River View (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra on Queen ratings based on 636 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra on Queen

Everyone (361) Couples (211) Business (2) Family (62)
5 out of 5
Helpful staff room was clean and tidy

Posted by on 17 Sep. 2021

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3 out of 5
Lots of dust in the air cons, we had to move rooms from our original. The staff were really nice though. Definitely needs updating as everything is pretty old. Other than that it was fine.

Posted by on 17 Jul. 2021

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Comment from Hotel Management

26 Aug. 2021 by Thomas Luck

Dear Anonymous, Thank-you for your review, I appreciate your feedback regarding the condition of our rooms, and please rest assured we are working through a lot of refurbishments during this time. Glad you found our team members to be friendly and helpful! I trust you enjoyed your time in Brisbane, and we hope to welcome you back in one of our newly refurbished rooms. Warm Regards Thomas Luck General Manager

5 out of 5
Great location

Posted by on 21 Jun. 2021

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Comment from Hotel Management

24 Jun. 2021 by Matthew

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

5 out of 5

Posted by on 13 Jun. 2021

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Comment from Hotel Management

24 Jun. 2021 by Matthew

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

5 out of 5

Posted by on 12 Jun. 2021

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Comment from Hotel Management

24 Jun. 2021 by Matthew

Thank you for your kind review! We look forward to welcoming you back to Mantra on Queen in the future. Warm regards, Matthew

5 out of 5

Posted by on 9 Feb. 2021

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Comment from Hotel Management

16 Mar. 2021 by Zane

Dear Guest, Thank you for a lovely 5/5 review. We are so delighted to hear you enjoyed your stay and hope you get to visit us again soon. Best Wishes, Zane Front Office Supervisor

1 out of 5
super gross and dirty. whole room spelt like mould. we cancelled our booking after seeing the room and went somewhere else

Posted by on 6 Feb. 2021

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Comment from Hotel Management

8 Feb. 2021 by Thomas Luck

Dear Guest, Thank-you for your review, This is very dissappointing to receive, considering you didnt technically stay at the property, and management were lenient - to allow you to checkout on the day of check-in without any penalty. (despite us not being able to sell this room again that evening) I recognise the property wasnt for you, and please rest assured we have shared this feedback with the owner of the room to consider making immediate upgrades. Feedback is really important to us, but its also damaging to receive poor scores when we have made personal amends with you at property level. Warm Regards Thomas Luck General Manager

5 out of 5
Hotel staff were very friendly and helpful. One bed apartment was lovely, good view, comfortable bed and clean. On-site parking is very tight but manageable. Alternative parking across the park and a short 5 min walk is also available.

Posted by , from Brisbane on 19 Dec. 2020

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Comment from Hotel Management

20 Jan. 2021 by Matthew

Dear Rivkah. Thank you for taking the time to review Mantra on Queen. Your comments about our staff is fantastic to hear and I will be sure to pass them onto the team. Hearing how much guests appreciate our help always drives us to want to help more, and reviews like yours play a massive part in that. We hope to welcome you back to Mantra on Queen in the future. Warm regards, Matthew

3 out of 5
Location is good, close to heaps of cool bars. Not a hard place to.locate

Posted by , from Beerwah on 15 Dec. 2020

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Comment from Hotel Management

20 Jan. 2021 by Matthew

Dear Johno. Thank you for your kind comments about our hotel. The Brisbane CBD has lots to explore and luckily, our hotel is located in the perfect location to go and find these places. We look forward to welcoming you back if you ever wish to explore the city more, and will always be here to point you in the right direction. Warm regards, Matthew

5 out of 5
river view room was ok but it would be more of a partial view. nothing bad

Posted by , from gold coast on 14 Oct. 2020

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Comment from Hotel Management

28 Oct. 2020 by Justine

Dear Scott It has been a pleasure to serve you as a valued guest of our hotel. Thank you so much for taking the time to share with us and everyone else your experiences regarding your stay at Mantra on Queen. We are delighted to have provided great service and looking forward to welcoming you back again. Kind Regards, Justine Martin FRONT OFFICE SUPERVISOR

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. As a guest of Mantra on Queen, you'll find an outdoor pool, a spa tub, a sauna, and a fitness center. Event space at this hotel measures 1900 square feet (177 square meters). The business-friendly Mantra on Queen also features tour/ticket assistance, laundry facilities, and dry cleaning/laundry services. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 74 guestrooms or units
  • 30 levels
  • 1900 sq ft of conference space
  • 177 sq m of conference space
  • Built in 1999
  • Dining venue
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Computer for guest use
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Fortitude Valley Station (0.8 km / 0.5 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra on Queen offers 74 accommodations with safes and coffee/tea makers. Each accommodation is individually furnished. Flat-screen televisions are featured in guestrooms. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wired Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

  • In-room dining
  • Flat-screen television
  • Refrigerator
  • Microwave
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Unique furnishings
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7 AM to 10 AM.

Mantra on Queen has a restaurant on site.

Room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 18 per person (approximately)
  • Fee for wireless Internet in public areas: AUD 25 per 24-hour period (rates may vary)
  • Self parking fee: AUD 20 per night
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge of 3.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Queen
  • Mantra Queen Aparthotel
  • Mantra Queen Aparthotel Brisbane
  • Mantra Queen Brisbane
  • Mantra On Queen Brisbane
  • Mantra Queen Hotel Brisbane
  • Mantra Queen Hotel
  • Mantra on Queen Hotel
  • Mantra on Queen Brisbane
  • Mantra on Queen Hotel Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.