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4.6 out of 5

"Beautifully designed, great view. Would definitely recommend and stay again " More

By a verified traveller on Sun 22 Nov 2020

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at W Brisbane. Within just a 15-minute stroll, you'll find Queen Street Mall and Gallery of Modern Art. Highlights at this hotel include 2 bars/lounges, a full-service spa, and a restaurant.

You can enjoy LED TVs with satellite channels, and all 312 soundproofed rooms feature free WiFi, separate bathtubs and showers, and coffee/tea makers. Minibars provide refreshments, and 24-hour room service is also available. Premium linens welcome you to a good night's rest, and other nice touches include rainfall showerheads and bathrobes. Additionally, free bottled water, safes, and hair dryers are available.

A relaxing visit to Away can include deep-tissue massages and hot stone massages along with detox wraps, body wraps, and aromatherapy. The restaurant, Three Blue Ducks, serves local cuisine. Wet Deck is the hotel's own rooftop bar. Enjoy the outdoor swimming pool, 24-hour health club, and pool loungers. 11840 square feet (1100 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available daily between 6:30 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 20-minute walk of this 5-star Brisbane Central Business District hotel include Roma Street Parkland and Southbank Parklands.

Wonderful Room, 2 Double, Partial River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$281* Per night/room 29 Nov. - 30 Nov.

Suite, 1 Bedroom, River View (Marvellous Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Fantastic Suite, Suite, 1 Bedroom, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Spectacular Room, Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Wonderful Room, 1 King Bed, Partial River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

W Brisbane ratings based on 159 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for W Brisbane

Everyone (104) Couples (29) Family (21)
5 out of 5
Beautifully designed, great view. Would definitely recommend and stay again

Posted by on 22 Nov. 2020

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5 out of 5

Posted by on 12 Oct. 2020

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Comment from Hotel Management

12 Oct. 2020 by Hal Philp

Thank you for the 5-star rating of W Brisbane, we hope to have you back with us again soon! Cheers, Hal (General Manager)

5 out of 5

Posted by on 22 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by Hal Philp

Cheers for the 5-star rating! We hope to welcome you back again soon. Cheers, Hal (General Manager)

5 out of 5
Unique, funky rooms with state of the art technology.

Posted by on 21 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by Hal Philp

Thank you for the fab review of W Brisbane, we're so thrilled to hear that you loved our unique decor and guestrooms surrounded with the latest and greatest in technology. I hope we will have the opportunity to welcome you on your next Brissy stay! Cheers, Hal (General Manager)

5 out of 5

Posted by on 20 Sep. 2020

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Comment from Hotel Management

24 Sep. 2020 by Hal Philp

Thank you for giving us 5-stars, we hope to welcome you for another W Brisbane stay soon! Cheers, Hal (General Manager)

5 out of 5
Mint hotel. - very clean and staff are extremely helpful. could not fault them at all.

Posted by , from Gold Coast on 16 Aug. 2020

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Comment from Hotel Management

18 Aug. 2020 by Hal Philp

Thank you so much for the brilliant review Tom, we are so thrilled to read that you loved your W Brisbane stay! I hope we can welcome you back again soon. Cheers, Hal (General Manager)

2 out of 5
Room wasnt very clean considering it should have been covid safe !!( i took photos on check in ) Nothing was open or could be used eg pool & spa facilities bars & eaterys were closed!!! I have requested the General manager to contact me regarding a refund as we could not enjoy the stay we had to eat the inc breakfast in our room it was cold & horrible Dissapointed is all i can say

Posted by , from Sunshine coast Qld on 8 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Hal Philp

Hello Amanda and thank you for taking the time to share the feedback following your recent stay although I am incredibly sorry to hear that you had a disappointing time with us. I have reached out to you via email today and will be in further contact again soon to discuss your experience personally. Thank you again and I look forward to connecting with you then. Warm regards, Hal (General Manager)

2 out of 5
Not great during Covid. All the restaurants are closed, and it seems as though the hotel is on skeleton staff. Air con went out and it took almost 12 hours to resolve it and get moved to another room.

Posted by on 28 Jul. 2020

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5 out of 5

Posted by on 8 Jul. 2020

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Comment from Hotel Management

16 Jul. 2020 by Hal Philp

Thank you for giving us 5-stars, we hope to have you back with us at W Brisbane again soon! Cheers, Hal (General Manager)

3 out of 5

Posted by on 5 Jul. 2020

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Renovations + Closures

The following facilities are closed on Tuesday and Wednesday:

  • Full-service spa

Property Features

W Brisbane offers its guests a full-service spa, an outdoor pool, and a 24-hour health club. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 11840 square feet (1100 square meters) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury W Brisbane. Parking is available for a fee. This 5-star Brisbane hotel is smoke free.

  • 312 guestrooms or units
  • 33 levels
  • 2 bars or lounges
  • 11840 sq ft of conference space
  • 1100 sq m of conference space
  • Built in 2018
  • Dining venue
  • Bar by the pool
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Valet parking (surcharge)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (18.9 km / 11.7 mi)
  • Train station: Brisbane Milton Station (1.9 km / 1.2 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

W Brisbane offers 312 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Luxury bedding
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 6:30 AM to 10:30 AM.

Three Blue Ducks - This restaurant specializes in local cuisine. Reservations are required.

Wet Deck - Onsite rooftop bar. Open select days.

Living Room Bar - Onsite lobby lounge. Open select days.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour health club.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 6
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property collects a credit card or cash deposit at check-in. The credit card authorization is equal to the room rate plus an additional 40% per night for incidentals for any bookings where payment for the stay will be made on site instead of at the time of booking. For pre-paid bookings, the listed breakage deposit is charged. Guests who pay in cash are charged a deposit equal to the room and tax, plus the listed general deposit. Unused amounts are refunded at checkout.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 70.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 50 per pet, per night
  • Maximum 1 per room (weight limit: 40 lbs)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Guests travelling with pets are charged a AUD 150 cleaning fee per stay, in addition to the daily pet fee.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-out is available.The property affirms that it follows sanitization practices of Commitment to Clean (Marriott) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 42 for adults and AUD 20 for children (approximately)
  • Valet parking fee: AUD 58 per day (in/out privileges)
  • Pet fee: AUD 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 70.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel W Brisbane
  • W Brisbane Hotel
  • W Brisbane Brisbane
  • W Brisbane Hotel Brisbane

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.