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4.3 out of 5

"Good customer service, spacious rooms. The free car parking is $25 a night. " More

By a verified traveller on Sat 21 Mar 2020

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Executive Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

A luxury stay in Brisbane awaits you at Novotel Brisbane Airport. You'll be 4.3 km (2.7 mi) from Portside Wharf and 4.4 km (2.7 mi) from Brisbane Cruise Terminal. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a free area shuttle.

All 157 rooms feature LCD TVs with cable channels, and you can enjoy WiFi, coffee/tea makers, and free newspapers. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Premium bedding and pillow menus invite a comfortable night's sleep, and you'll find nice touches like free toiletries. Additionally, in-room massages, safes, and hair dryers are available.

The restaurant, Catalina Restaurant, is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Enjoy the 24-hour fitness center and sauna. 1292 square feet (120 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 5:30 AM and 10 AM. There's also valet parking, along with the convenience of an airport shuttle.

Attractions within a 10-minute drive of this 4.5-star Brisbane Airport hotel include Brisbane Entertainment Centre and Westfield Chermside.

Novotel Brisbane Airport ratings based on 361 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Brisbane Airport

Everyone (288) Couples (21) Business (6) Family (34) Other (1)
2 out of 5
Dissapointed that the room was dirty; rubbish in the room and hadn't been cleaned. Breakfast service was poor with limited choice. Customer service poor as had questions of staff re shuttle and was provided nothing.

Posted by on 22 Mar. 2020

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4 out of 5
Good customer service, spacious rooms. The free car parking is $25 a night.

Posted by , from Melbourne on 21 Mar. 2020

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Comment from Hotel Management

26 Mar. 2020 by Andy NIe

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Easy access to city and airport. Right next door to DFO.

Posted by , from Melbourne on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Breakfast was fantastic and the coffee machine is spectacular. The rooms were spacious and very comfortable.

Posted by , from Brisbane on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Good service, ease of access, secure parking. 24 hour service desk

Posted by , from Warana on 11 Mar. 2020

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Comment from Hotel Management

12 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Convenient to airport but surprisingly spacious with nice decor. Very comfortable. Lovely staff

Posted by on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Happy over all .only stayed over night to catch a plane. Nothing further to add

Posted by on 28 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Staff were very friendly and helpful. Staying there worked out perfectly for us.

Posted by , from Bribie Island on 23 Feb. 2020

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Comment from Hotel Management

25 Feb. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Andy Nie

Thanks for staying with us. We appreciate your feedback!

Property Features

Novotel Brisbane Airport offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. You'll find a business center on site. Event space at this hotel measures 1292 square feet (120 square meters) and includes a conference center. The luxury Novotel Brisbane Airport also features laundry facilities, dry cleaning/laundry services, and 24-hour room service. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available. This 4.5-star Brisbane hotel is smoke free.

  • 1 building
  • 157 guestrooms or units
  • 5 levels
  • 1292 sq ft of conference space
  • 120 sq m of conference space
  • Built in 2009
  • Dining venue
  • Bar or lounge
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free area shuttle
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (6.3 km / 3.9 mi)
  • Train station: Brisbane Toombul Station (3.2 km / 2 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Valet parking, self parking, and extended parking available for a surcharge

Room Amenities

Novotel Brisbane Airport offers 157 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10 AM.

Catalina Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 4:00 PM to 10:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 4:00 PM to 10:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Number of children who can stay for free – 2
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 29.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Fee for wireless Internet in public areas: AUD 10 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 6 per person (one-way)
  • Self parking fee: AUD 25 per night
  • Valet parking fee: AUD 35 per night
  • Early check-in fee: AUD 80 (subject to availability)
  • Late check-out fee: AUD 80 (subject to availability)
  • Rollaway bed fee: AUD 60.0 per stay
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Airport Novotel
  • Novotel Brisbane Airport
  • Novotel Hotel Brisbane Airport
  • Novotel Brisbane Airport Hotel Brisbane
  • Novotel Brisbane Airport Hotel
  • Novotel Brisbane Hotel
  • Novotel Brisbane Airport Hotel
  • Novotel Brisbane Airport Brisbane Airport
  • Novotel Brisbane Airport Hotel Brisbane Airport

You should know

  • Novotel Brisbane Airport offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.