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4.1 out of 5

"i have had a great stay at the hotel and the staff are very friendly and helping and would definately stay here again " More

By a verified traveller on Sun 07 Aug 2022

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Hotel Description

Pacific Hotel Brisbane puts you in the heart of Brisbane, steps from Brisbane Private Hospital and within a 10-minute stroll of St. Andrew's War Memorial Hospital. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

The restaurant, Restaurant and Bar, serves international cuisine and is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool and gym. 1475 square feet (137 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Brisbane Central Business District hotel include Roma Street Parkland and Queen Street Mall.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$190* Per night/room 14 Aug. - 15 Aug.

Superior Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pacific Hotel Brisbane ratings based on 253 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Brisbane

Everyone (149) Couples (45) Family (51)
5 out of 5
i have had a great stay at the hotel and the staff are very friendly and helping and would definately stay here again

Posted by on 7 Aug. 2022

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5 out of 5
Even though they were understaffed due to illness the staff were so helpful and friendly. They made the stay very comfortable.

Posted by on 7 Aug. 2022

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5 out of 5
Handy to public transport. Room was excellent

Posted by on 5 Aug. 2022

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4 out of 5
Restaurant closed Sunday night poor effort in a capital city

Posted by on 10 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Jess - Guest Experience Manager

So sorry about that Dave. Osteria Roma is open 7-days for breakfast and Tuesday - Saturday from 11am - 8pm. We are undergoing a recruitment drive and hope to have more team members to increase our opening hours soon.

5 out of 5
The Pacific Hotel is an experience not to be missed. Get lost in the wonder of the gardens next door, be blown away by the shopping in the mall. Or simply relax and wait until the fabulous bistro opens for Happy hour after 5pm downstairs.

Posted by on 7 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Jess - Guest Experience Manager

So poetic - thanks so much for the thoughtful review GiGi! Can't wait to welcome you back for more terrific times when you are next in Brisbane.

4 out of 5
Good position. Restaurant unfortunately not always open.

Posted by on 4 Jul. 2022

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Comment from Hotel Management

18 Jul. 2022 by Jess - Guest Experience Manager

Thanks so much for taking the time to share your review Judy and we love that you were able to make the most of our terrific location at Pacific Hotel Brisbane. Osteria Roma Spring Hill is currently open 7-days for breakfast and Tuesday - Saturday until 8pm.

4 out of 5
Friendly staff, great service and good location. Car parking not so great.

Posted by on 4 Jul. 2022

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Comment from Hotel Management

4 Jul. 2022 by Jess - Guest Experience Manager

Thanks so much for the terrific review and we hope to welcome you back to Pacific Hotel Brisbane soon.

4 out of 5
Great location, helpful and friendly staff

Posted by on 25 Jun. 2022

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Comment from Hotel Management

28 Jun. 2022 by Jess - Guest Experience Manager

We love that you were able to make the most of our terrific location, rooms and experiences at Pacific Hotel Brisbane Lisa. See you next time!

2 out of 5
Check in was slow, only 1 staff member on at peak check in time. No portacot available even though i requested in advance, i was told the room wouldnt fit a cot anyway...this was not true. Room wasnt serviced during the stay, ofcourse covid was the excuse used for them not cleaning. Requested a portacot the 2nd night and after 2 phone calls to reception i finally received it. Building is in a great location. Car park is TINY and very hard to get an SUV in and out.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by Jess - Guest Experience Manager

Please accept our sincere apologies for the shortfalls you experienced during your recent stay Matthew and your feedback has been shared with all the team for immediate improvements.

4 out of 5
Location to city and public transport is great

Posted by on 17 Jun. 2022

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Comment from Hotel Management

20 Jun. 2022 by Jess - Guest Experience Manager

Thanks so much for your review Martin and we hope to see you again soon!

Property Features

Pacific Hotel Brisbane offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Pacific Hotel Brisbane. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Brisbane offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Pacific Hotel Brisbane offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 5 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 20 per person (one-way)
  • Self parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane Hotel
  • Pacific Hotel Brisbane Spring Hill
  • Pacific Hotel Brisbane Hotel Spring Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.