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4.1 out of 5

"Very high quality for the price " More

By a verified traveller on Sat 29 May 2021

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Hotel Description

Pacific Hotel Brisbane puts you in the heart of Brisbane, steps from Brisbane Private Hospital and within a 10-minute stroll of St. Andrew's War Memorial Hospital. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

All 179 rooms feature digital TV, coffee/tea makers, and in-room massages. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Safes, hair dryers, and phones are also available.

The restaurant, Restaurant and Bar, serves international cuisine and is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include an outdoor swimming pool, free WiFi in public areas, and a coffee shop/café. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Brisbane Central Business District hotel include Roma Street Parkland and Queen Street Mall.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$143* Per night/room 28 Jun. - 29 Jun.

Superior Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pacific Hotel Brisbane ratings based on 280 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Brisbane

Everyone (190) Couples (42) Family (47)
4 out of 5

Posted by on 31 May 2021

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Comment from Hotel Management

11 Jun. 2021 by Jess - Guest Experience Manager

Thanks for staying with us at Pacific Hotel Brisbane. See you next time!

5 out of 5
Very high quality for the price

Posted by on 29 May 2021

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Comment from Hotel Management

2 Jun. 2021 by Jess - Guest Experience Manager

We love that you enjoyed your stay! Pacific Hotel Brisbane offers guests easy access to the city, Roma Street Parklands and Station, shopping, Suncorp Stadium and nearby hospitals. All hotel rooms and one-and-two-bedroom suites are spacious with private balconies, free Wi-Fi, smart televisions, corporate work desks and an ensuite bathroom.

4 out of 5
It was very nice room , bed was ordinary

Posted by on 21 May 2021

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Comment from Hotel Management

21 May 2021 by Jess - Guest Experience Manager

Thanks for taking the time to share your review. For your next stay, feel free to drop a line in the special requests for bedding preference. Whether it be a twin single, double, queen or king, we also have a range of softness to suit guests comfort levels. Can't wait to welcome you back when you are next in Brisbane and thanks for choosing to stay at Pacific Hotels.

4 out of 5
Verandah small. Food okay.

Posted by on 20 May 2021

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Comment from Hotel Management

21 May 2021 by Jess - Guest Experience Manager

Sorry to hear that not all of your stay was terrific, as we always strive to make it! We do hope to welcome you back when you are next in Brisbane and thanks for choosing to stay with Pacific Hotels. Our balcony size does vary depending on the positioning of your room. One and Two Bedroom Suites have expansive balconies or feel free to put in a special request for a larger balcony for your next stay.

5 out of 5
The room itself was unique, the only hotel that had good tvs on my trip, everything felt and smelt clean including the couch! Aircon/heater worked great, staff member was very wecoming and accomodating

Posted by on 16 May 2021

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Comment from Hotel Management

17 May 2021 by Jess - Guest Experience Manager

Thanks for the terrific review! We have extremely high standards of cleanliness at Pacific Hotel Brisbane and our rooms were recently refreshed to include modern amenities for today's traveller. Can't wait to welcome you back soon and thanks for choosing to stay with us.

4 out of 5
hotel was in good location very nice rooms excellent food

Posted by on 16 May 2021

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Comment from Hotel Management

16 May 2021 by Jess - Guest Experience Manager

Gazebo Bar & Kitchen is a gem and we are so happy you were able to experience Chef Tony's tasty menu. Can't wait to welcome you back when you are next in Brisbane and thanks for choosing to stay with us at Pacific Hotels.

5 out of 5
This was very convenient to Queen Street Mall & Roma Train Station. My suggestion is download Uber app & use Uber to get back to the Airport. Or if time permits the train service. Well worth staying again.

Posted by on 11 May 2021

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Comment from Hotel Management

12 May 2021 by Jess - Guest Experience Manager

Thanks so much for sharing your tips with future travellers. The train to and from the Airport and Roma St Station is very convenient or an Uber can be ordered from directly outside the Domestic Terminal to the foyer of Pacific Hotel Brisbane. We can't wait to welcome you back when you are next in Brisbane and thanks for choosing to stay with us.

4 out of 5
Location. Value for money

Posted by on 1 May 2021

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Comment from Hotel Management

2 May 2021 by Jess - Guest Experience Manager

Cheers for the terrific review. We can't wait to welcome you back to Pacific Hotel Brisbane soon.

5 out of 5
I know you cannot do anything about it but the carpark is a Labyrinth with extras poles jumping out at you all the time. I will probably hire a smaller car next time I stay.

Posted by on 27 Apr. 2021

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Comment from Hotel Management

27 Apr. 2021 by Jess - Guest Experience Manager

Thanks so much for taking the time to share your feedback and we do hope you were able to relax and unwind after successfully navigating the car park and checking-in to Pacific Hotel Brisbane.

1 out of 5
Air conditioner runs but no cold air and sounds like a freight train

Posted by on 20 Apr. 2021

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Comment from Hotel Management

20 Apr. 2021 by Jess - Guest Experience Manager

Please accept our sincere apologies. If you haven't done so already, please let our front office team know which room you stayed in for maintenance.

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. An outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Pacific Hotel Brisbane. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane Airport (BNE) (18.3 km / 11.3 mi)
  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Brisbane offers 179 accommodations with safes and coffee/tea makers. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 5 and AUD 30 for children (approximately)
  • Airport shuttle fee: AUD 20 per person (one-way)
  • Self parking fee: AUD 15 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane Hotel
  • Pacific Hotel Brisbane Spring Hill
  • Pacific Hotel Brisbane Hotel Spring Hill

You should know

  • Pacific Hotel Brisbane offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.