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4.1 out of 5

"It was super convenient and clean and tidy. Staff were available and so friendly " More

By a verified traveller on Sun 15 Mar 2020

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Hotel Description

Pacific Hotel Brisbane puts you in the heart of Brisbane, steps from Brisbane Private Hospital and within a 10-minute stroll of St. Andrew's War Memorial Hospital. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

All 179 rooms feature digital TV, in-room massages, and safes. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, Restaurant and Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 10-minute walk of this 4-star Brisbane Central Business District hotel include Roma Street Parkland and Queen Street Mall.

Superior Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

One Bedroom Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room (Serviced once per week)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pacific Hotel Brisbane ratings based on 289 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Brisbane

Everyone (218) Couples (30) Business (1) Family (37) Other (1)
5 out of 5
It was super convenient and clean and tidy. Staff were available and so friendly

Posted by , from Brisbane on 15 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Jess - Guest Experience Manager

Cheers for the terrific feedback for our team Pip and 5 star review for Pacific Hotel Brisbane.

3 out of 5
Close to the city. The building is pretty old but pretty well maintained. Access control system is showing its age and reasonably difficult to use. Car park is difficult to drive around. Place was definitely clean.

Posted by , from Perth WA on 14 Mar. 2020

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Comment from Hotel Management

17 Mar. 2020 by Jess - Guest Experience Manager

Hi Richie. Thanks for your review and we appreciate your specific feedback.

5 out of 5
Definitely will be back loved it was a relaxing break

Posted by , from Perth on 3 Mar. 2020

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Comment from Hotel Management

3 Mar. 2020 by Jess - Guest Experience Manager

Cheers Melissa, see you next time.

3 out of 5
The beds are really comfortable. Room is nice but is kind of old veranda is old and was dirty

Posted by on 29 Feb. 2020

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Comment from Hotel Management

3 Mar. 2020 by Jess - Guest Experience Manager

We love that you had a terrific night's sleep at the Pacific and we also appreciate your specific feedback. Our rooms were fully refurbished in 2019 and we will have housekeeping look into the balcony cleanliness for immediate improvements. Hope to welcome you back when you are next in Brisbane.

3 out of 5
Hotel is in a good location and we had a good view across the Roma St parklands. Staff were always friendly and helpful. The restaurant was nice, again with nice views and relaxing atmosphere. My only gripe was the bedding situation. I had booked a room that specifically advertised a king bed, however, the actual bed was no bigger than a double. Given that this was a key factor for making the booking, it was quite disappointing to not get what you pay for. The staff at reception did try to move us to another room that also supposedly had a king bed but it was the same size as the first and there were no other rooms available. Normally we are pretty cruisy people but unfortunately this was a bit of a sore point as my husband and I had a poor sleep both nights due to the lack of space. Other than this, the Hotel was generally pleasant.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Jess - Guest Experience Manager

We really appreciate your specific feedback and we are reviewing all our listings to ensure our bedding configurations are up to date for our guests.

5 out of 5
Very friendly staff , very close to city centre, good bar and meals

Posted by on 15 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Jess - Guest Experience Manager

5/5 - terrific!

5 out of 5
The property was well positioned convenient to everything we needed. Reception staff were very friendly and helpful and we were impressed with the room service

Posted by , from Kenilworth on 15 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Jess - Guest Experience Manager

Thanks for the terrific review Allen and we can't wait to welcome you back when you are next in Brisbane.

4 out of 5
Great location. Lovely clean room and beautiful decor. Bed was really uncomfortable though got very little sleep unfortunately.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Jess - Guest Experience Manager

Thanks for your specific feedback which will be shared with management.

5 out of 5
Staff friendliness; Proximity to Roma Street Station and Parkland

Posted by on 9 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Jess - Guest Experience Manager

Terrific! We hope to welcome you back soon.

5 out of 5

Posted by on 7 Feb. 2020

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Comment from Hotel Management

10 Feb. 2020 by Jess - Guest Experience Manager

Hope to welcome you back soon for another terrific stay at a Pacific Hotel!

Property Features

Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Pacific Hotel Brisbane . Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (18.3 km / 11.3 mi)
  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Brisbane offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 7:00 AM - 8:00 PM
  • Sunday - Sunday: 8:00 AM - 6:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property's front desk is open during the following times:

  • Monday - Saturday: 7:00 AM - 8:00 PM
  • Sunday - Sunday: 8:00 AM - 6:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.Guests are provided with hand sanitizer.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one-way)
  • Self parking fee: AUD 15 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane Hotel
  • Pacific Hotel Brisbane Spring Hill
  • Pacific Hotel Brisbane Hotel Spring Hill

You should know

  • Pacific Hotel Brisbane offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.