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 Brisbane • 1 Room
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Pacific Hotel Brisbane

4-star property
345 Wickham Terrace, Spring Hill, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 250 wotif Reviews

"Great value, and the inside appears to have been renovated a little so it feels fairly new and modern. My one complaint is that despite arriving at ... " More

By a verified traveller on Wed 22 Mar 2023

Points Of Interest

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Hotel Description

Pacific Hotel Brisbane places you in the center of Brisbane, steps from Brisbane Private Hospital and within a short 5-minute stroll of Roma Street Parkland. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

The restaurant, Osteria Roma Spring Hill, serves Italian cuisine and is open for breakfast, brunch, lunch, and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool and gym. 1475 square feet (137 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Spring Hill hotel include St. Andrew's War Memorial Hospital and Queen Street Mall.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181* Per night/room 2 Apr. - 3 Apr.

Superior Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pacific Hotel Brisbane ratings based on 250 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Brisbane

Everyone (117) Couples (58) Family (60)
4 out of 5
Great value, and the inside appears to have been renovated a little so it feels fairly new and modern. My one complaint is that despite arriving at check-in time (2pm), we were told to wait another 40 minutes for the room to be ready and the front desk staff tried to sell a room upgrade as an alternative to the wait. I overheard them doing this twice more that afternoon, and once again a few days later as I was passing through. I strongly suspect this is just a tactic to increase their revenue per guest, as their "cheap" rooms are well below the average cost per night but their "premium" rooms (which are identical) are priced closer to the rest of the CBD.

Posted by on 22 Mar. 2023

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4 out of 5
Besides a little mix up with my room and a noisy air con the Pacific meet my needs for my stay. Quick walk into the city was perfect and staff were very pleasant.

Posted by on 19 Mar. 2023

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5 out of 5
Good central location. Comfortable room.

Posted by on 5 Mar. 2023

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Comment from Hotel Management

9 Mar. 2023 by Pacific Hotel Brisbane

Thank you for your positive review and we look forward to seeing you soon.

4 out of 5
Thought It was close enough to Brisbane cbd and Southbank but could of had closer convenient stores

Posted by on 28 Feb. 2023

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Comment from Hotel Management

4 Mar. 2023 by Management

Dear Warrick! Thank you so much for your review, we are pleased that you had a terrific stay!

4 out of 5
Easy walk to city coffee shops ect. Nice place Restaurant in house had very bad service although the meal was okay.

Posted by on 24 Feb. 2023

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Comment from Hotel Management

27 Feb. 2023 by Jess - Guest Experience Manager

Please accept our sincere apologies for your experience, Dan. As hospitality professionals, we want each and every guest to have the best experience and your review has been shared with all the team for immediate improvements.

5 out of 5
Beautifully renovated rooms. Very clean. Comfy king size bed. Perfect stay.

Posted by on 16 Feb. 2023

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Comment from Hotel Management

27 Feb. 2023 by Jess - Guest Experience Manager

Thank you so much for taking the time to share your thoughtful comments and we hope to welcome you back again soon.

5 out of 5
Very friendly staff. Great position. The number 30 Buss to the city runs all day and is free. Overall excellent stay.

Posted by on 31 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Staff

Hey Mick,Wow, thank you so much for taking the time to leave a positive review about your recent stay with us! We are thrilled to hear that you had a great experience and that you enjoyed your time at our hotel.Your kind words mean a lot to us, and we appreciate your support. We hope that you had a memorable and enjoyable stay, and that you'll think of us the next time you're in the area.Don't hesitate to share your experience with your friends and family. We'd love for them to experience the same great stay that you had. And if you're ever back in town, we would be honored to have you as our guest again.Thanks again for staying with us, and we hope to hear from you soon!

5 out of 5
2 night stay. Can not fault the hotel itself or the staff. Will definitely stay again.

Posted by on 24 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Staff

Hey Amanda,Wow, thank you so much for taking the time to leave a positive review about your recent stay with us! We are thrilled to hear that you had a great experience and that you enjoyed your time at our hotel.Your kind words mean a lot to us, and we appreciate your support. We hope that you had a memorable and enjoyable stay, and that you'll think of us the next time you're in the area.Don't hesitate to share your experience with your friends and family. We'd love for them to experience the same great stay that you had. And if you're ever back in town, we would be honored to have you as our guest again.Thanks again for staying with us, and we hope to hear from you soon!

5 out of 5
It was within walking distance of Suncorp stadium for a concert we attended

Posted by on 23 Jan. 2023

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Comment from Hotel Management

1 Feb. 2023 by Staff

Hey Robyn-Joy,Wow, thank you so much for taking the time to leave a positive review about your recent stay with us! We are thrilled to hear that you had a great experience and that you enjoyed your time at our hotel.Your kind words mean a lot to us, and we appreciate your support. We hope that you had a memorable and enjoyable stay, and that you'll think of us the next time you're in the area.Don't hesitate to share your experience with your friends and family. We'd love for them to experience the same great stay that you had. And if you're ever back in town, we would be honored to have you as our guest again.Thanks again for staying with us, and we hope to hear from you soon!

2 out of 5
The view from my window was good. I disliked the parking, the lack of service and the wait to check in. The room was bland and the air con did not work properly.

Posted by on 22 Jan. 2023

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About the Pacific Hotel Brisbane

Location 345 Wickham Terrace, Spring Hill, QLD 4000

Property Features

Pacific Hotel Brisbane offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Pacific Hotel Brisbane. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Brisbane offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 11:00 AM.

Osteria Roma Spring Hill - Overlooking the garden, this restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 29 for adults and AUD 14.5 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane Hotel
  • Pacific Hotel Brisbane Spring Hill
  • Pacific Hotel Brisbane Hotel Spring Hill

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.