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Pacific Hotel Brisbane

4-star property
345 Wickham Terrace, Spring Hill, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 252 wotif Reviews

"The property is on the edge of the heart of city, this gave me the convenience of being close to all the attractions, and offered the peace and quiet ... " More

By a verified traveller on Mon 21 Nov 2022

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Hotel Description

Pacific Hotel Brisbane places you in the center of Brisbane, steps from Brisbane Private Hospital and within a short 5-minute stroll of Roma Street Parkland. Highlights at this hotel include in-room free WiFi, balconies, and Smart TVs.

The restaurant, Restaurant and Bar, serves international cuisine and is open for breakfast. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the outdoor swimming pool and gym. 1475 square feet (137 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Each morning cooked-to-order breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 10-minute walk of this 4-star Spring Hill hotel include St. Andrew's War Memorial Hospital and Queen Street Mall.

Superior Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181* Per night/room 27 Nov. - 28 Nov.

Superior Twin Room, 2 Single Beds, Balcony

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Double Double

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Plus

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Suite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe View Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Pacific Hotel Brisbane ratings based on 252 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pacific Hotel Brisbane

Everyone (133) Couples (50) Family (56)
4 out of 5
The property is on the edge of the heart of city, this gave me the convenience of being close to all the attractions, and offered the peace and quiet that I have previously struggled to obtain. I would highly recommend staying at Pacific Hotel Brisbane, and look forward to returning in the near future.

Posted by on 21 Nov. 2022

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5 out of 5
😊

Posted by on 15 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by Jess - Guest Experience Manager

5 stars - terrific!

5 out of 5
This Hotel is absolutely beautiful, situated on top of the beautiful Spring Hill amidst a setting of beautiful Parks that boast magnificent trees and flowers and of course the wonderful bird life. Queen street mall has anything you wish to have and the hotel balconies give you a fabulous view. It’s great 😊

Posted by on 14 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by Jess - Guest Experience Manager

Wow - thank you so much for taking the time to leave such a thoughtful review GiGi. We are so lucky to be perfectly positioned overlooking Roma St Parklands and the city, and love when guests can make the most of their stay with us at Pacific Hotel Brisbane.

3 out of 5
It was convenient to the Brisbane Private where my husband was hospitalized.

Posted by on 7 Nov. 2022

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Comment from Hotel Management

17 Nov. 2022 by Jess - Guest Experience Manager

Thank you for taking the time to leave a review Alison and all the best for your husband's recovery.

5 out of 5
Spring Hill yields a beautiful scenic variety of the mix of city and gorgeous gardens. If you want to get married this is the place.

Posted by on 31 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Jess - Guest Experience Manager

We are so lucky to be positioned right next to the stunning Roma St Parklands and vibrant Brisbane city - it's the best of both worlds for guests staying with us! We also have a level 10 Conference, Events and Wedding venue for making the most of our surrounding views.

4 out of 5
Hotel was good. There is construction going on nextdoor which was noisy from 7am. The carpark is a challenge to say the least.

Posted by on 27 Oct. 2022

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Comment from Hotel Management

29 Oct. 2022 by Kenny V - Rooms Division Manager

Thank you Lisa!

1 out of 5
We had the worst experience staying there. The air conditioner was so noisy you couldn’t sleep with it on. The room leaked from rain which resulted in carpets all wet and that wet carpet smell. Bathroom had black mould all through it and broken towel railings. Telephone and safe didn’t work. Reception staff unfriendly and yelled at kids. Nothing at all like the picture says. I would never ever recommend someone to stay there.

Posted by on 24 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Kenny V - Rooms Division Manager

Good morning Rachel,It was great speaking to you on the phone earlier.Rest assured that your claims regarding the team will be thoroughly investigated. The behaviour you describe seems very out of character. The room has been placed out of order for maintenance and room check processes are being reviewed.My sincere apologies again that your stay was not what you expected. I hope your next weekend away will be everything you wish for.Have a wonderful week ahead.

4 out of 5
Parking was a bit difficult but secure, Very close to the city - just a short walk along the street or through a park - all down hill. Free bus for the city just outside the hotel - to the city as well. Clean quiet rooms.

Posted by on 23 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Jess - Guest Experience Manager

Thanks so much for taking the time to share your recent experience at Pacific Hotel Brisbane. Although our car park is rather tight to navigate, we do hope our terrific location and proximity to free city transport helped make your stay enjoyable!

5 out of 5
Really enjoyed my stay at Pacific Hotel. Friendly staff, great facilities and great location. I initially thought the price was quite premium, however, after my 7 day stay I had no regrets at all selecting this hotel. It was all well worth it.

Posted by on 17 Oct. 2022

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Comment from Hotel Management

24 Oct. 2022 by Jess - Guest Experience Manager

Thanks so much for taking the time to leave such a thoughtful review Joseph. Our team of hospitality professionals aim to go above and beyond, and we are so happy that you were able to make the most of your 7-day stay with us at Pacific Hotel Brisbane.

2 out of 5
a bit disapointing, small room, house keeping was minimal within the room, stayed 3 nights room half cleaned on 2 night, woke to jack hammer next door every morning, wi fi was not operational,

Posted by on 9 Oct. 2022

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Comment from Hotel Management

10 Oct. 2022 by Jess - Guest Experience Manager

We are so sorry to read that you didn't enjoy your recent stay with us and your review has been shared with the team for future improvements.

About the Pacific Hotel Brisbane

Location 345 Wickham Terrace, Spring Hill, QLD 4000

Property Features

Pacific Hotel Brisbane offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 1475 square feet (137 square meters) and includes conference space. A terrace, tour/ticket assistance, and a vending machine are also featured at the business-friendly Pacific Hotel Brisbane. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Brisbane hotel is smoke free.

  • 1 building
  • 179 guestrooms or units
  • 10 levels
  • 1475 sq ft of conference space
  • 137 sq m of conference space
  • Built in 1970
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.3 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pacific Hotel Brisbane offers 179 accommodations with safes and designer toiletries. Rooms open to balconies. Pillowtop beds feature premium bedding. 49-inch Smart televisions come with digital channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

  • Private balcony
  • Pillowtop beds
  • HD television
  • Digital channels
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 10:30 AM.

Restaurant and Bar - This restaurant specializes in international cuisine and serves breakfast only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-out is available. Enhanced food service safety measures are in place.

  • No rollaway/extra beds available
  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 10 and AUD 30 for adults, AUD 5 and AUD 30 for children (approximately)
  • Self parking fee: AUD 20 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Brisbane
  • Pacific Hotel Brisbane (formerly Hotel Urban Brisbane)
  • Hotel Urban Brisbane
  • Pacific Hotel Brisbane
  • Pacific Hotel Brisbane Hotel
  • Pacific Hotel Brisbane Spring Hill
  • Pacific Hotel Brisbane Hotel Spring Hill

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.