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4.5 out of 5

"Lovely property with wonderful staff. Room was excellent, and breakfast restaurant outstanding. The building is ageing however the experience is still ... " More

By a verified traveller on Mon 21 Jun 2021

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Sofitel Brisbane Central. Within just a 15-minute stroll, you'll find Queen Street Mall and Eagle Street Pier. Highlights at this family-friendly hotel include a full-service spa, a restaurant, and an outdoor swimming pool.

All 416 individually decorated rooms feature LCD TVs with digital channels, and you can enjoy WiFi, DVD players, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Coffee/tea makers, pillow menus, and down comforters are also available.

A day of pampering at Stephanies Spa Retreat can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The coffee shop, Sophie's Deli, is open for breakfast and lunch. Cuvée Lounge Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and pool loungers. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 5-star Brisbane Central Business District hotel include Roma Street Parkland and Brisbane Botanic Gardens.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, Mountain View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Double Room, 2 Double Beds, Mountain View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Classic Suite, 1 King Bed with Sofa bed (Classic)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Brisbane Central ratings based on 403 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Brisbane Central

Everyone (288) Couples (78) Business (5) Family (23) Other (1)
4 out of 5
Love it

Posted by on 29 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by General Manager

Bonjour Tomasi, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

2 out of 5
location was good

Posted by on 29 Aug. 2021

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Comment from Hotel Management

30 Aug. 2021 by General Manager

Bonjour Alan, Thank you for taking the time to tell us about your experience at Sofitel Brisbane Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Brisbane Central, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I do note that whilst your survey ratings were mixed, we were unable to attain reasoning behind your scores. Should you wish to share more information, feel free to return my email as I would be delighted to learn more as to why your stay was not at the standard we usually pride ourselves on. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5

Posted by on 25 Jul. 2021

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5 out of 5
Lovely property with wonderful staff. Room was excellent, and breakfast restaurant outstanding. The building is ageing however the experience is still extremely positive.

Posted by on 21 Jun. 2021

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Comment from Hotel Management

21 Jun. 2021 by General Manager

Bonjour, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5
Great facilities and service.

Posted by on 18 Jun. 2021

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Comment from Hotel Management

19 Jun. 2021 by General Manager

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5
Awesome stay, excellent breakfast 👍👍👍

Posted by on 13 Jun. 2021

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Comment from Hotel Management

17 Jun. 2021 by General Manager

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5
Meals were great and staff very helpful

Posted by on 22 May 2021

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Comment from Hotel Management

23 May 2021 by General Manager

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

4 out of 5

Posted by on 13 May 2021

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Comment from Hotel Management

25 May 2021 by General Manager

Bonjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5
The young French lady who checked us in and out was a great credit to herself & her employer, I do not remember her name, maybe Valeri...

Posted by on 26 Apr. 2021

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Comment from Hotel Management

30 Apr. 2021 by General Manager

Bonjour, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. Thank you for your special mention of Victoria. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

5 out of 5
Felt like a refreshed hotel, new and updated fit-out, rooms beautiful, bar and common areas fun, inviting and staff really friendly and attentive. The onsite pool and spa add extra luxury and serenity to this City escape in the heart of Brisbane

Posted by on 23 Apr. 2021

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Comment from Hotel Management

25 Apr. 2021 by General Manager

Bonjour, Allow me to thank you for reviewing your most recent stay at Sofitel Brisbane Central. I am delighted to read such positive comments and that we were able to extend magnifique service throughout all interactions. I do hope that we are able to welcome you back to Sofitel Brisbane Central in the near future for yet another enjoyable stay. Sincèrement, Kayte Staraj General Manager Sofitel Brisbane Central

About the Sofitel Brisbane Central

Location 249 Turbot Street, Brisbane, QLD 4000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Brisbane Central offers its guests a full-service spa, an outdoor pool, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 14273 square feet (1326 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Brisbane Central. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. This 5-star Brisbane hotel is smoke free.

  • 416 guestrooms or units
  • 30 levels
  • 14273 sq ft of conference space
  • 1326 sq m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , Free parking nearby

Transport

  • Train station: Brisbane Central Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Sofitel Brisbane Central offers 416 accommodations with DVD players and safes. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 62-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Brisbane hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Sophie's Deli - This coffee shop serves breakfast, lunch, and light fare.

Thyme2 Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cuvée Lounge Bar - This bar serves light fare only. Open select days.

Harlequin Jack - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 55 per vehicle (one-way)
  • Covered self parking fee: AUD 47 per night
  • Covered valet parking fee: AUD 57 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Brisbane Central
  • Sofitel Hotel Brisbane Central
  • Accor Brisbane Central
  • Brisbane Sofitel
  • Sofitel Brisbane Central Hotel Brisbane
  • Sofitel Brisbane Central Hotel
  • Sofitel Central Hotel
  • Sofitel Central
  • Sofitel Brisbane Central Hotel
  • Sofitel Brisbane Central Brisbane
  • Sofitel Brisbane Central Hotel Brisbane

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.