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4.5 out of 5

"It was lovely, staff are very professional. The location is great and we were well looked after. " More

By a verified traveller on Wed 06 Jan 2021

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Sofitel Brisbane Central. Within just a 15-minute stroll, you'll find Queen Street Mall and Eagle Street Pier. Highlights at this family-friendly hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

All 416 individually decorated rooms feature LCD TVs with digital channels, and you can enjoy WiFi, DVD players, and in-room childcare. Refrigerators and round-the-clock room service make in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include bathrobes and designer toiletries. Coffee/tea makers, pillow menus, and down comforters are also available.

A day of pampering at Stephanies Spa Retreat can include deep-tissue massages, body wraps, and body scrubs along with aromatherapy and Ayurvedic treatments. The coffee shop, Sophie's Deli, is open for breakfast and lunch. Cuvée Lounge Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the fitness center and pool loungers. Other amenities include free WiFi in public areas, a conference center, and a coffee shop/café. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of an airport shuttle.

Sights within a 20-minute walk of this 5-star Brisbane Central Business District hotel include Roma Street Parkland and Brisbane Botanic Gardens.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$185* Per night/room 7 Feb. - 8 Feb.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Room, 1 King Bed, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Double Room, 2 Double Beds, City View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Classic Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Sofitel Brisbane Central ratings based on 428 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sofitel Brisbane Central

Everyone (298) Couples (100) Business (5) Family (21) Other (1)
5 out of 5
It was lovely, staff are very professional. The location is great and we were well looked after.

Posted by , from Brisbane on 6 Jan. 2021

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Comment from Hotel Management

13 Jan. 2021 by Guest Relations Team, Sofitel Brisbane Central

Bonjour Helen, Thank you for the 5 out of 5 rating and review, we are glad that you had such and enjoyable stay with us. We look forward to welcoming you back again soon. Merci, Guest Relations Team.

4 out of 5

Posted by on 4 Jan. 2021

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Comment from Hotel Management

13 Jan. 2021 by Guest Relations Team, Sofitel Brisbane Central

Bonjour James, we greatly appreciate your 4/5 review. We look forward to welcoming you back to Sofitel Brisbane Central. Merci, Guest Relations.

1 out of 5
Average room .dont waste money for five star if u go in sofitel.

Posted by on 2 Jan. 2021

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Comment from Hotel Management

13 Jan. 2021 by Guest Relations Team, Sofitel Brisbane Central

Bonjour, Thank you for your 1 out of 5 rating. We appreciate your feedback whether it be positive or constructive. Merci, Guest Relations Team.

4 out of 5
We enjoyed our stay and maybe the only thing is that the pool area looks a lot bigger in the photos

Posted by , from Brisbane QLD on 28 Dec. 2020

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Comment from Hotel Management

13 Jan. 2021 by Guest Relations Team, Sofitel Brisbane Central

Bonjour Jordy, thank you for your positive rating of your stay with us. We hope to welcome you back soon. Merci, Guest Relations Team.

5 out of 5

Posted by on 27 Dec. 2020

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Comment from Hotel Management

13 Jan. 2021 by Guest Relations Team, Sofitel Brisbane Central

Bonjour Amy, Merci Beaucoup for scoring us 5 out of 5 on your recent stay! We continue to strive to deliver exceptional service and the luxury experience that comes with staying at Sofitel. We hope to see you again soon. Sincerement, Guest Relations Team

2 out of 5
Really disappointed in the stay not up to the standard from years gone by.

Posted by , from Sunshine Coast on 29 Nov. 2020

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Comment from Hotel Management

22 Dec. 2020 by Guest Relations Team, Sofitel Brisbane Central

Bonjour, Allow me to thank you for taking the time to rate your most recent stay with us. I understand that this did not meet your expectations and for that I sincerely apologise. We hope to have the opportunity of welcoming your back again soon. Merci,

4 out of 5

Posted by on 15 Oct. 2020

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5 out of 5
Everything was very central to Sofitel. We walked everywhere. Staff were very helpful. Great bar area....(Pina Colada’s were the best) and the restaurant was awesome. Every meal we had was delicious 😋 Highly recommend.

Posted by , from Rockhampton on 26 Jul. 2020

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5 out of 5
Overall stay was excellent. Staff were brilliant.

Posted by , from Brisbane on 1 Apr. 2020

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5 out of 5

Posted by on 12 Mar. 2020

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Comment from Hotel Management

14 Mar. 2020 by Guest Experience and Loyalty Manager

Bonjour, Allow me to thank you for the 5 out of 5 rating. We look forward to welcoming you back again soon Merci, Trent Grundy Guest Experience And Loyalty Manager Sofitel Brisbane Central.

About the Sofitel Brisbane Central

Location 249 Turbot Street, Brisbane, QLD 4000

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Sofitel Brisbane Central offers its guests a full-service spa, an outdoor pool, and a fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 14273 square feet (1326 square meters) and includes a conference center. A rooftop terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Sofitel Brisbane Central. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. This 5-star Brisbane hotel is smoke free.

  • 416 guestrooms or units
  • 30 levels
  • 3 dining venues
  • 14273 sq ft of conference space
  • 1326 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Parking

Self parking (surcharge)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (17.4 km / 10.8 mi)
  • Train station: Brisbane Central Station (0.7 km / 0.4 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sofitel Brisbane Central offers 416 accommodations with DVD players and safes. Each accommodation is individually decorated. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 62-inch LCD televisions come with digital channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and complimentary toiletries. This Brisbane hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Digital channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Coffee maker
  • Luxury bedding
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Sophie's Deli - This coffee shop serves breakfast, lunch, and light fare.

Thyme2 Restaurant - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Cuvée Lounge Bar - This bar serves light fare only. Open select days.

Harlequin Jack - This bistro serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open select days.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Sauna in spa
  • Spa tub in spa
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Prenatal massage
  • Steam room in spa

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 12 and AUD 32 per person (approximately)
  • Fee for in-room wireless Internet: AUD 29.50 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 55 per vehicle (one-way)
  • Self parking fee: AUD 47 per night
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sofitel Brisbane Central
  • Sofitel Hotel Brisbane Central
  • Accor Brisbane Central
  • Brisbane Sofitel
  • Sofitel Brisbane Central Hotel Brisbane
  • Sofitel Brisbane Central Hotel
  • Sofitel Central Hotel
  • Sofitel Central
  • Sofitel Brisbane Central Hotel
  • Sofitel Brisbane Central Brisbane
  • Sofitel Brisbane Central Hotel Brisbane

You should know

  • Pool access available from 6:00 AM to 9:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.