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4.3 out of 5

"Excellent service and very comfortable room, I loved the lounge area downstairs with several couches and chairs, to choose from to sit, read, chat or ... " More

By a verified traveller on Sun 23 Oct 2022

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Novotel Brisbane South Bank Hotel. You'll be 2 km (1.3 mi) from XXXX Brewery and 2.1 km (1.3 mi) from Roma Street Parkland. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Spice Central, serves international cuisine and is open for breakfast and dinner. 485 square feet (45 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of self parking.

With a stay at this 4.5-star South Bank hotel, you'll be 9.7 km (6.1 mi) from Brisbane Cruise Terminal.

Room, 1 King Bed ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$209* Per night/room 19 Dec. - 20 Dec.

Premier Double Room, 2 Double Beds, View ('N' Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Double Room, 2 Double Beds, City View ('N' Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed, City View ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Brisbane South Bank Hotel ratings based on 358 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Brisbane South Bank Hotel

Everyone (202) Couples (46) Family (77)
5 out of 5
Great stay

Posted by on 29 Nov. 2022

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5 out of 5
Excellent service and very comfortable room, I loved the lounge area downstairs with several couches and chairs, to choose from to sit, read, chat or drink; easy walking to grey st eateries and qagoma

Posted by on 23 Oct. 2022

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Comment from Hotel Management

31 Oct. 2022 by Sarah

Dear Sande,Thank you for your beautiful feedback. We are so happy that you enjoyed your time with us. We hope to welcome you again soon.Warm regards,

5 out of 5
Clean, close to Southbank, quiet, just really good overall.

Posted by on 8 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Sarah, Guest Experience Manager

Dear Alycia,Thanks for your great score! We are glad that you enjoyed your time with us and hope to welcome you again soon.Best,

4 out of 5
Pleasant, good location, helpful friendly staff, nice room with a very comfortable bed!

Posted by on 5 Oct. 2022

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Comment from Hotel Management

11 Oct. 2022 by Sarah, Guest Experience Manager

Dear Lisa,Thank you for your great feedback! We are very happy that you enjoyed your stay and look forward to your next visit.Best

1 out of 5
We were forced to park 300m away from the property in another car park Facility as their car park was full! We were given drink vouches however we couldn’t use them as the drinks on offer were not acceptable by us. We did ask if we could pay the difference on the drink which would have paid for the cost and profit but what would I know I’m also in business and run hospitality business. Can’t say I’d stay again at a Novotel

Posted by on 3 Oct. 2022

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Comment from Hotel Management

4 Oct. 2022 by Sarah, Guest Experience Manager

Dear Denis,Thank you for sharing your feedback with us and I appreciate your honesty. While I would have liked for you to have a better experience, it's feedback like yours that makes us improve our services. We offer a large range of premium drinks, such as red, white and sparkling wines as well as tap beers, to satisfy as many guests as possible, however I understand that not being able to order what you enjoy the most would have been frustrating. I've shared your comment with our team to let them know about your disappointment. We would love to offer onsite parking to all our guests, however, due to limited availability this is not possible. I believe that we were able to organise a discounted rate at our secondary parking. Denis, I invite you to email me directly should you wish to discuss this directly with me.Kind regards,ha0x0-gr@accor.com

4 out of 5
Very nice modern hotel. Staff were friendly and helpful. The location was great not far from south bank & west end which has cute shops and lovely cafes. My room was nice and clean when I came back from my day out.

Posted by on 26 Sep. 2022

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Comment from Hotel Management

4 Oct. 2022 by Sarah, Guest Experience Manager

Dear Jenevieve,Thank you for your great feedback! We are very happy that you enjoyed your time with us and look forward to welcoming you again soon.Kind regards,

4 out of 5
Clean. Close to Southbank parklands. Nice room. Loved the shower. Parking an issue. Realise on-site parking is limited & if full have to park elsewhere but like pulling teeth to just be allowed access to the on-site carpark to see if any available.

Posted by on 23 Sep. 2022

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Comment from Hotel Management

4 Oct. 2022 by Sarah, Guest Experience Manager

Dear Stephen,Thank you for your lovely review! We are glad that you had a lovely time with us. Our carpark is limited and unfortunately we can't guarantee onsite parking to all our guests. I apologise that this was not communicated to you prior to arrival, as I understand that this is frustrating. I hope to welcome you again.Kind regards,

3 out of 5
Disappointed no on site parking for us, room was great very clean but hated the fact you put us next to playground with children using this area from 6.30 in the morning (We had two very late nights prior

Posted by on 19 Sep. 2022

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Comment from Hotel Management

4 Oct. 2022 by Sarah, Guest Experience Manager

Dear Warwick,Thank you for your review. Please allow me to apologise for the disappointing room near the kids area. Our team always tries our best to satisfy all guests and would have loved to organise a change of room should this have been requested. We have limited parking availability onsite and unfortunately cannot guarantee spots to all our guests. I am sorry that this was not communicated to you prior to your arrival. I do hope to welcome you again in the future.Kind regards,

5 out of 5
A beautiful, modern family-friendly hotel in the best location, walking distance to the amazing South Bank precinct. We will definitely stay here again!

Posted by on 19 Sep. 2022

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Comment from Hotel Management

4 Oct. 2022 by Sarah, Guest Experience Manager

Dear Greg,What a lovely review! Thank you so much for your kind words. We are delighted that you enjoyed your stay with us and hope to welcome you again soon.Kind regards,

5 out of 5
Novotel Brisbane South Bank Hotel Brisbane, Queensland, Australia

Posted by on 4 Sep. 2022

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Comment from Hotel Management

5 Sep. 2022 by Leticia, Digital Marketing Manager

Hi Rick, thank you for your 5-star review!

About the Novotel Brisbane South Bank Hotel

Location 38 Cordelia Street, South Brisbane, QLD 4101

Property Features

Novotel Brisbane South Bank Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 485 square feet (45 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Novotel Brisbane South Bank Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane hotel is smoke free.

  • 238 guestrooms or units
  • 9 levels
  • 485 sq ft of conference space
  • 45 sq m of conference space
  • Deli
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: South Brisbane Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brisbane South Bank Hotel offers 238 accommodations with minibars and safes. This Brisbane hotel provides wireless Internet access for a surcharge. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Fan
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Spice Central - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 39 for adults and AUD 19 for children (approximately)
  • Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
  • Self parking fee: AUD 32 per day
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Bank Hotel
  • Novotel Brisbane South Bank
  • Novotel Brisbane South Bank Hotel Hotel
  • Novotel Brisbane South Bank Hotel South Brisbane
  • Novotel Brisbane South Bank Hotel Hotel South Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.