"Excellent service and very comfortable room, I loved the lounge area downstairs with several couches and chairs, to choose from to sit, read, chat or
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A luxury stay in the heart of Brisbane awaits you at Novotel Brisbane South Bank Hotel. You'll be 2 km (1.3 mi) from XXXX Brewery and 2.1 km (1.3 mi) from Roma Street Parkland. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.
The restaurant, Spice Central, serves international cuisine and is open for breakfast and dinner. 485 square feet (45 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also the convenience of self parking.
With a stay at this 4.5-star South Bank hotel, you'll be 9.7 km (6.1 mi) from Brisbane Cruise Terminal.
Novotel Brisbane South Bank Hotel ratings based on 358 Verified Reviews
Review Summary
4.3
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Novotel Brisbane South Bank Hotel
Everyone (202)Couples (46)Family (77)
5 out of 5
Great stay
Posted by Ross on 29 Nov. 2022
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5 out of 5
Excellent service and very comfortable room, I loved the lounge area downstairs with several couches and chairs, to choose from to sit, read, chat or drink; easy walking to grey st eateries and qagoma
Posted by Sande on 23 Oct. 2022
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Comment from Hotel Management
31 Oct. 2022
by Sarah
Dear Sande,Thank you for your beautiful feedback. We are so happy that you enjoyed your time with us. We hope to welcome you again soon.Warm regards,
5 out of 5
Clean, close to Southbank, quiet, just really good overall.
Posted by Alycia on 8 Oct. 2022
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Comment from Hotel Management
11 Oct. 2022
by Sarah, Guest Experience Manager
Dear Alycia,Thanks for your great score! We are glad that you enjoyed your time with us and hope to welcome you again soon.Best,
4 out of 5
Pleasant, good location, helpful friendly staff, nice room with a very comfortable bed!
Posted by Lisa on 5 Oct. 2022
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Comment from Hotel Management
11 Oct. 2022
by Sarah, Guest Experience Manager
Dear Lisa,Thank you for your great feedback! We are very happy that you enjoyed your stay and look forward to your next visit.Best
1 out of 5
We were forced to park 300m away from the property in another car park Facility as their car park was full!
We were given drink vouches however we couldn’t use them as the drinks on offer were not acceptable by us. We did ask if we could pay the difference on the drink which would have paid for the cost and profit but what would I know I’m also in business and run hospitality business.
Can’t say I’d stay again at a Novotel
Posted by denis on 3 Oct. 2022
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Comment from Hotel Management
4 Oct. 2022
by Sarah, Guest Experience Manager
Dear Denis,Thank you for sharing your feedback with us and I appreciate your honesty. While I would have liked for you to have a better experience, it's feedback like yours that makes us improve our services. We offer a large range of premium drinks, such as red, white and sparkling wines as well as tap beers, to satisfy as many guests as possible, however I understand that not being able to order what you enjoy the most would have been frustrating. I've shared your comment with our team to let them know about your disappointment. We would love to offer onsite parking to all our guests, however, due to limited availability this is not possible. I believe that we were able to organise a discounted rate at our secondary parking. Denis, I invite you to email me directly should you wish to discuss this directly with me.Kind regards,ha0x0-gr@accor.com
4 out of 5
Very nice modern hotel.
Staff were friendly and helpful.
The location was great not far from south bank & west end which has cute shops and lovely cafes. My room was nice and clean when I came back from my day out.
Posted by Jenevieve on 26 Sep. 2022
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Comment from Hotel Management
4 Oct. 2022
by Sarah, Guest Experience Manager
Dear Jenevieve,Thank you for your great feedback! We are very happy that you enjoyed your time with us and look forward to welcoming you again soon.Kind regards,
4 out of 5
Clean. Close to Southbank parklands. Nice room. Loved the shower. Parking an issue. Realise on-site parking is limited & if full have to park elsewhere but like pulling teeth to just be allowed access to the on-site carpark to see if any available.
Posted by Stephen on 23 Sep. 2022
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Comment from Hotel Management
4 Oct. 2022
by Sarah, Guest Experience Manager
Dear Stephen,Thank you for your lovely review! We are glad that you had a lovely time with us. Our carpark is limited and unfortunately we can't guarantee onsite parking to all our guests. I apologise that this was not communicated to you prior to arrival, as I understand that this is frustrating. I hope to welcome you again.Kind regards,
3 out of 5
Disappointed no on site parking for us, room was great very clean but hated the fact you put us next to playground with children using this area from 6.30 in the morning (We had two very late nights prior
Posted by Warwick on 19 Sep. 2022
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Comment from Hotel Management
4 Oct. 2022
by Sarah, Guest Experience Manager
Dear Warwick,Thank you for your review. Please allow me to apologise for the disappointing room near the kids area. Our team always tries our best to satisfy all guests and would have loved to organise a change of room should this have been requested. We have limited parking availability onsite and unfortunately cannot guarantee spots to all our guests. I am sorry that this was not communicated to you prior to your arrival. I do hope to welcome you again in the future.Kind regards,
5 out of 5
A beautiful, modern family-friendly hotel in the best location, walking distance to the amazing South Bank precinct. We will definitely stay here again!
Posted by Greg on 19 Sep. 2022
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Comment from Hotel Management
4 Oct. 2022
by Sarah, Guest Experience Manager
Dear Greg,What a lovely review! Thank you so much for your kind words. We are delighted that you enjoyed your stay with us and hope to welcome you again soon.Kind regards,
5 out of 5
Novotel Brisbane South Bank Hotel
Brisbane, Queensland, Australia
Novotel Brisbane South Bank Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 485 square feet (45 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the luxury Novotel Brisbane South Bank Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane hotel is smoke free.
238 guestrooms or units
9 levels
485 sq ft of conference space
45 sq m of conference space
Deli
Business center (24 hours)
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Soundproofed rooms
Snack bar/deli
Laundry facilities
Free cribs/infant beds
Internet
Available in all rooms:
WiFi (surcharge)
, High-speed internet access
Train station: South Brisbane Station (0.5 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Novotel Brisbane South Bank Hotel offers 238 accommodations with minibars and safes. This Brisbane hotel provides wireless Internet access for a surcharge. Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Bathrooms are partially open
Minibar
In-room dining (limited hours)
Television
Coffee maker
Hypo-allergenic bedding
Shower
Cribs (free)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Sound-insulated rooms
Climate control (air conditioning)
Fan
Connecting rooms available
Wheelchair accessible
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.
Spice Central - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 50.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
Parking height restrictions apply
Service animals are allowed
Service animals are exempt from fees/restrictions
UnionPay
Debit cards not accepted
Staffed front desk
Smoke detector
LGBTQIA friendly
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
No gap period between guests' stays
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation might be required for some facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for buffet breakfast: AUD 39 for adults and AUD 19 for children (approximately)
Fee for in-room wireless Internet: AUD 10 per night (rates may vary)
Self parking fee: AUD 32 per day
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: AUD 50.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Novotel Bank Hotel
Novotel Brisbane South Bank
Novotel Brisbane South Bank Hotel Hotel
Novotel Brisbane South Bank Hotel South Brisbane
Novotel Brisbane South Bank Hotel Hotel South Brisbane
You should know
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Novotel Brisbane South Bank Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.
Novotel Brisbane South Bank Hotel uses enhanced cleaning measures, offers contactless check-in, and ensures social distancing. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas and contactless room service is available.
Yep, Novotel Brisbane South Bank Hotel has a self car park for AUD 32 per day.
Yep, Novotel Brisbane South Bank Hotel is a short 9-minute walk from Streets Beach.
Novotel Brisbane South Bank Hotel has an outdoor pool.
You bet! With amenities like laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise Novotel Brisbane South Bank Hotel is a hit with families.
You bet, buffet brekkie is served on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
No, Novotel Brisbane South Bank Hotel does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?
Check-in begins at 2:00 PM. Check-out time is 11 AM.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
