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4.4 out of 5

"Great location for going to a show, staff friendly & was comfortable room for a few nights away " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Novotel Brisbane South Bank Hotel. You'll be 0.2 km (0.1 mi) from Brisbane Convention and Exhibition Centre and 0.7 km (0.4 mi) from South Bank Parklands. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Spice Central, serves international cuisine and is open for breakfast and dinner. Enjoy the gym and pool loungers as well as access to bike rentals. 485 square feet (45 square meters) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of limited parking.

Attractions within a 30-minute walk of this 4.5-star South Brisbane hotel include XXXX Brewery and Suncorp Stadium.

Room, 1 King Bed, Accessible ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$178* Per night/room 29 Mar. - 30 Mar.

Premier Double Room, 2 Double Beds, View ('N' Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Double Room, 2 Double Beds, City View ('N' Room)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed, City View ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Corner ('N' Room)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Brisbane South Bank Hotel ratings based on 427 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Novotel Brisbane South Bank Hotel

Everyone (228) Couples (60) Family (93)
4 out of 5
Great location for going to a show, staff friendly & was comfortable room for a few nights away

Posted by on 17 Mar. 2024

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Comment from Hotel Management

18 Mar. 2024 by Millicent

Hi Fiona,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

4 out of 5
Check in was slow. We waited at least 20 minutes with the reception staff busy attending to lost property. Our receptionist at check in was friendly and helpful, and apologetic about the delay. Our room was comfortable and clean. And the hotel overall was well maintained. I asked reception for a dental kit (in person) and rather than just providing one, the receptionist said she’d have one sent to the room. 5 hours later, no dental kit. I went down and spoke to the same receptionist who then provided me a dental kit from the drawer…. Directly behind her. Little actions contribute greatly to demonstrating basic hospitality. As someone who travels frequently for work — I can overlook busy check in, or a forgotten amenity. However I would not say overall I was made to feel welcome. More like a both for asking again.

Posted by on 10 Mar. 2024

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5 out of 5
It was a very nice clean place to stay. Bar downstairs was a great place to drop in for a quiet drink and relax. Great place

Posted by on 7 Mar. 2024

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Comment from Hotel Management

8 Mar. 2024 by Millicent

Hi Jeanette, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

4 out of 5
Bathroom tiles had mould on and whole shower area needed a scrub. Layout was nice and comfortable.

Posted by on 4 Mar. 2024

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Comment from Hotel Management

5 Mar. 2024 by Millicent

Hi Denis,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback!I am so sorry to hear however about the cleanliness issues you experienced, please accept my sincerest apologies. I have passed your comments on to our Housekeeping Manager so this issue can be addressed immediately.We hope that you enjoyed the rest of your stay with us and look forward to welcoming you back again soon!

5 out of 5
Very comfortable beds and great breakfast

Posted by on 15 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Millicent

Hi Paula Mary, Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

4 out of 5
Room could have been a bit cleaner. Empty bottle under bed and hair in the shower.

Posted by on 11 Feb. 2024

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Comment from Hotel Management

19 Feb. 2024 by Millicent

Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your feedback!I am so sorry to hear however about the cleanliness issues you experienced, please accept my sincerest apologies. I have passed your comments on to our Housekeeping Manager so this issue can be addressed.We hope that you enjoyed the rest of your stay with us and look forward to welcoming you back again soon!

5 out of 5
Beautiful food, great room and staff but limited parking

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Millicent

Dear Dave,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

5 out of 5

Posted by on 28 Jan. 2024

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Comment from Hotel Management

30 Jan. 2024 by Millicent

Hi John,Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

4 out of 5
Great location, quick walk to south bank streets beach. Buffet breakfast had a good variety. Rooms were lovely. Parking charges expensive especially when already paying quite a lot to stay. Parking spots very small, not a lot of space to get in and out of your doors. Pool and gym good. Most staff were excellent.

Posted by on 21 Jan. 2024

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Comment from Hotel Management

23 Jan. 2024 by Millicent

Thank you for choosing to stay with us at Novotel Brisbane Southbank and for taking the time to share your lovely feedback!We are glad that you enjoyed your stay with us and look forward to you back again soon!

5 out of 5
Clean, well designed, comfortable rooms, great food and friendly staff. Many thanks

Posted by on 15 Jan. 2024

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Comment from Hotel Management

17 Jan. 2024 by Millicent

Dear Kellie, Thank you for sharing your lovely feedback and choosing to stay at Novotel Brisbane South Bank! We are glad you enjoyed your stay and we look forward to welcoming you back again soon.

About the Novotel Brisbane South Bank Hotel

Location 38 Cordelia Street, South Brisbane, QLD 4101

Property Features

Novotel Brisbane South Bank Hotel offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a 24-hour business center and 3 meeting rooms. Event space at this hotel measures 485 square feet (45 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and a garden are also featured at the luxury Novotel Brisbane South Bank Hotel. This 4.5-star Brisbane hotel is smoke free.

  • 238 guestrooms or units
  • 9 levels
  • 485 sq ft of conference space
  • 45 sq m of conference space
  • Deli
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge) , High-speed internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: South Brisbane Station (0.5 km / 0.3 mi)

Room Amenities

Novotel Brisbane South Bank Hotel offers 238 accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

  • Bathrooms are partially open
  • Minibar
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Fan
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Spice Central - This restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and cash. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Annual carbon offsets
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 39 for adults and AUD 19 for children
  • Nearby parking fee: AUD 28 per night (558 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Bank Hotel
  • Novotel Brisbane South Bank
  • Novotel Brisbane South Bank Hotel Hotel
  • Novotel Brisbane South Bank Hotel South Brisbane
  • Novotel Brisbane South Bank Hotel Hotel South Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.