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"Room available early Brilliant view Comfortable beds Spotlessly clean Only 2 sets of everything for 3 guests Needed to ask for extras both days TV r ... " More

By a verified traveller on Mon 04 Jul 2022

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at voco Brisbane City Centre, an IHG Hotel. Within a short 5-minute stroll, you'll find Brisbane City Hall and Treasury Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, Zuma Restaurant, is open for breakfast and dinner. Kraft & Co is the hotel's own lobby lounge. Business travelers can take advantage of conference space and a business center. Additionally, you'll find free WiFi in public areas, a gym, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also limited parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Brisbane Central Business District hotel include King George Square and Museum of Brisbane.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$204* Per night/room 18 Aug. - 19 Aug.

Standard Room, 1 Queen Bed, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds, River View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, Multiple Beds, River View

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

voco Brisbane City Centre, an IHG Hotel ratings based on 2 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for voco Brisbane City Centre, an IHG Hotel

Family (2)
3 out of 5
Room available early Brilliant view Comfortable beds Spotlessly clean Only 2 sets of everything for 3 guests Needed to ask for extras both days TV remote missing Air conditioning unable to change to heating Had to wear overcoats in room Toilet cistern intermittently didn’t refill Room service menu in room was unavailable and reception wouldn’t bring pizza delivery to room Staff pleasant but confused Nice stay in hotel marred by small details for hotel of this price

Posted by on 4 Jul. 2022

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Comment from Hotel Management

1 Aug. 2022 by Reservations

Dear Bronwyn, Thank you for taking the time to review your recent stay with our brand new and recently opened hotel. While it seems that we don't lived up to your expectation we hope that you still enjoyed your time with us. We are continuously improving our offering and service and have passed your feedback onto Hotel management and hope to welcome you back soon. Kind regards, The Reservations Team

2 out of 5
Wasn’t able to get a double room which I booked… disappointed.

Posted by on 11 Jun. 2022

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Comment from Hotel Management

27 Jun. 2022 by Reservations

Dear Chris, Thank you for taking the time to review your recent stay with our brand new and recently opened hotel. While it seems that we don't lived up to your expectation we hope that you still enjoyed your time with us. We are continuously improving our offering and service and have passed your feedback onto Hotel management and hope to welcome you back soon. Kind regards, The Reservations Team

About the voco Brisbane City Centre, an IHG Hotel

Location 85-87 North Quay, Brisbane, QLD 4000

Property Features

Voco Brisbane City Centre, an IHG Hotel offers its guests an outdoor pool and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. The luxury voco Brisbane City Centre, an IHG Hotel also features concierge services, dry cleaning/laundry services, and 24-hour room service. This 4.5-star Brisbane hotel is smoke free.

  • 194 guestrooms or units
  • 14 levels
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)

Room Amenities

Voco Brisbane City Centre, an IHG Hotel offers 194 accommodations with minibars and safes. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Toothbrush and toothpaste available
  • Desk chair

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Zuma Restaurant - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

Kraft & Co - Onsite lobby lounge. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 50 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 28 and AUD 35 for adults, AUD 5 and AUD 15 for children (approximately)
  • Offsite parking fee: AUD 36 per day (1.2 mi away)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Mercure Hotel
  • Mercure Brisbane
  • Mercure Hotel Brisbane
  • Brisbane Mercure
  • Mercure Brisbane Hotel Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.