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4.1 out of 5

"Overall, pretty good for the price. Central location, clean room and spotless linen, no complaints. Pete. " More

By a verified traveller on Sun 19 Jul 2020

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Voco Brisbane City Centre , An Ihg Hotel. Within a short 5-minute stroll, you'll find Brisbane City Hall and Treasury Casino. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 194 rooms feature plasma TVs with satellite channels, and you can enjoy WiFi, coffee/tea makers, and free newspapers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Safes, hair dryers, and phones are also available.

The restaurant, MRepublic Restaurant, is open for breakfast and dinner. Enjoy the fitness center and sauna. Business travelers can take advantage of conference space and a business center. Additionally, you'll find WiFi in public areas, a snack bar/deli, and laundry facilities. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4.5-star Brisbane Central Business District hotel include King George Square and Museum of Brisbane.

Voco Brisbane City Centre , An Ihg Hotel ratings based on 541 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Voco Brisbane City Centre , An Ihg Hotel

Everyone (355) Couples (72) Business (6) Family (101)
5 out of 5

Posted by on 21 Aug. 2020

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1 out of 5
Room service Wagyu burger completely raw! Room cards not working properly, not just once but twice. Terrible customer service, not friendly or welcoming at all! Then as checking out, the lifts lights go out and Thank Goodness, we made it to the ground floor only to be looked at as if I was over reacting with my 5yr'O & my partner PHYSICALLY SICK (BOTH ENDS) from THEIR room service! To then nearly be STUCK IN THE LIFT! 😱 Only to be informed they just had the technician out fixing it due to breaking down. THEN to be patronized with a cheap nasty chocolate that looked like it had been sitting there a year or more! Air cons filthy! Bathrooms has grime and mild all throughout...I had my family standing on towels to shower. Truly, really terrible stay!!

Posted by , from Brisbane on 28 Jul. 2020

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4 out of 5
Overall, pretty good for the price. Central location, clean room and spotless linen, no complaints. Pete.

Posted by , from Gold coast Australia. on 19 Jul. 2020

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5 out of 5
The bed was so comfy. Great location too. Would stay here again, just wish it was a little more affordable. I got a one off good deal.

Posted by on 16 Jul. 2020

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2 out of 5
Veiw was good, location good. But breakfast nit good.

Posted by on 28 Jun. 2020

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4 out of 5
Parking was atrocious. The carpark under the building was full when we arrived, so we were told to head around to Tank Street and park there. Still the same price - $36 a night. We then had to lug our luggage back to the Mercure. Then upon leaving we had to lug our luggage all the way back up the hill to Tank Street. The doors with the elevators were locked, so we had to walk up the inside of the carpark all while carrying our luggage. THEN when we go to the boom gate, the pin code the Mercure gave us wouldn’t let us out - there were no attendants on duty so had tried ringing - no answer - tried the intercom - waited waited waited for a reply. Finally the gentleman just let us out because there was a car waiting behind us. It was a very disappointing end to a fabulous weekend.

Posted by , from Dalby on 15 Mar. 2020

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4 out of 5

Posted by on 7 Mar. 2020

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3 out of 5
This hotel is ok. While the rooms are tiny they are nice. The bed is comfy.the bathroom is nice however there is no door on the shower which causes most things to get wet as the water splashed out. For the price you pay I would think that WIFI would be included. Unless you join up to their loyalty program you pay $10 for WIFI. Parking is not included so it will cost you $36 for the night. There cheaper hotels around the area that you need to pay for these and honestly I would rather stay there if these are not included in the price.

Posted by , from Townsville on 6 Mar. 2020

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5 out of 5
All was excellent . Great location. Close to buses and city center.

Posted by , from Ingham on 17 Feb. 2020

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4 out of 5
Older building, rooms finished nicely though. Staff were excellent. Central location for the city and Southbank, Museum, Goma etc.

Posted by , from Sunshine Coast on 16 Feb. 2020

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About the Voco Brisbane City Centre , An Ihg Hotel

Location 85-87 North Quay, Brisbane, QLD 4000

Property Features

Voco Brisbane City Centre , An Ihg Hotel offers its guests an outdoor pool, a sauna, and a fitness center. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee. There's an onsite business center. The luxury Voco Brisbane City Centre , An Ihg Hotel also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Brisbane hotel is smoke free.

  • 194 guestrooms or units
  • 14 levels
  • Dining venue
  • Bar or lounge
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Brisbane Airport (BNE) (17.4 km / 10.8 mi)
  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Voco Brisbane City Centre , An Ihg Hotel offers 194 accommodations with minibars and safes. Plasma televisions come with satellite channels. Bathrooms include showers, bathrobes, and hair dryers. This Brisbane hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Satellite channels
  • Coffee maker
  • Shower
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

MRepublic Restaurant - This restaurant serves breakfast, dinner, and light fare. Guests can enjoy drinks at the bar.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 35.0 per night.

Pet Policy

  • Pets and service animals are not allowed at Voco Brisbane City Centre , An Ihg Hotel

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Parking height restrictions apply
  • Service animals not allowed
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 15 per day (rates may vary)
  • Fee for wireless Internet in public areas: AUD 15 per day (rates may vary)
  • Self parking fee: AUD 36 per night
  • Rollaway bed fee: AUD 35.0 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Mercure Hotel
  • Mercure Brisbane
  • Mercure Hotel Brisbane
  • Brisbane Mercure
  • Mercure Brisbane Hotel Brisbane
  • Mercure Hotel Brisbane
  • Voco Brisbane City , An Ihg
  • Voco Brisbane City Centre , An Ihg Hotel Hotel
  • Voco Brisbane City Centre , An Ihg Hotel Brisbane
  • Voco Brisbane City Centre , An Ihg Hotel Hotel Brisbane

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.