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4.5 out of 5

"Great service and facilities, everything around " More

By a verified traveller on Mon 18 Mar 2024

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Hotel Description

A luxury stay in the heart of Brisbane awaits you at Hyatt Regency Brisbane. You'll find Queen Street Mall a few steps away and South Bank Parklands within a 10-minute stroll. Highlights at this eco-certified hotel include a restaurant, an outdoor swimming pool, and a 24-hour gym.

The restaurant, Lennons Restaurant, serves local cuisine and is open for breakfast, lunch, and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the gym and pool loungers. 1076 square feet (100 square meters) of event facilities include 4 meeting rooms and conference space. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star Brisbane Central Business District hotel include Roma Street Parkland and Wheel of Brisbane.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$223* Per night/room 5 Apr. - 6 Apr.

Room, 1 Queen Bed, Accessible (Roll-In Shower)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 2 Single Beds, River View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Single Beds (High Floor)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 1 Queen Bed, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hyatt Regency Brisbane ratings based on 309 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hyatt Regency Brisbane

Everyone (139) Couples (95) Family (59)
5 out of 5
Great service and facilities, everything around

Posted by on 18 Mar. 2024

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5 out of 5
Could not fault the attention to detail by all of the staff in every department. They were welcoming and courteous. They took an interest in what we were doing in a very friendly manner. Highly recommend the Hyatt.

Posted by on 18 Mar. 2024

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4 out of 5
Staff were great .. property probs not 5 star anymore .. no foxtel or cable tv for example

Posted by on 3 Mar. 2024

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5 out of 5
Right in the heart of the city walking distance to sorrounding shops and attractions. Cabs right around the corner. Amazing service and breakfast was divine. 👌

Posted by on 12 Feb. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jessica

Dear Catherine, Thank you for completing our guest satisfaction survey, and for providing us with feedback following your recent stay with us.We're very happy to read that you had an enjoyable stay and we look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

5 out of 5
Nice hotel, well priced and excellent value. Right in the heart of Brisbane CBD. Buffet breakfast is good value. The Hibiscus pool area is fabulous to laze in and get a drink or something to eat. Really enjoyed the stay.

Posted by on 27 Jan. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jessica

Dear Ian, Thank you for completing our guest satisfaction survey, and for providing us with wonderful feedback following your recent stay with us.I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular the Hibiscus Bar & Terrace, have been warmly received and I would be delighted to pass those onto the team.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

5 out of 5
Location

Posted by on 24 Jan. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jessica

Dear Peter, Thank you for taking the time to rate your stay at Hyatt Regency Brisbane. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

5 out of 5

Posted by on 10 Jan. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jessica

Dear Luke, Thank you for taking the time to rate your stay with us.We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Kind Regards, Hyatt Regency Brisbane

4 out of 5
Night mare to get to the first time by car …..needed to ring the hotel and be talked through how to drive down the mall into the side street to find the hotel

Posted by on 8 Jan. 2024

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Comment from Hotel Management

22 Jan. 2024 by Kirsty Clunes - Director of Sales and Marketing

Dear David, Greetings from Hyatt Regency Brisbane! Thank you for taking the time to complete this online review. We are sorry to hear of your difficulties finding the hotel via the shared pedestrian and vehicle road but we are pleased to hear our team were able to assist with directions over the telephone. Kind regards, Kirsty

5 out of 5
The front desk staff were so nice and accommodating. They answered any questions we had with a smile and were very thorough with the information they gave us. Over all one of the best hotels I've been to.

Posted by on 6 Jan. 2024

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Comment from Hotel Management

14 Feb. 2024 by Jessica

Dear Tiffany,I was delighted to hear of your enjoyable and memorable stay with us. Your kind comments regarding our property, in particular our front office staff, have been warmly received and I would be delighted to pass those onto the team.We understand how valuable your time is and I truly appreciate the effort you have gone to provide us with your kind comments. We look forward to welcoming you back to Hyatt Regency Brisbane again soon.Sincerely,Hyatt Regency Brisbane

3 out of 5
Location was good - fridge did not work - called to reception asked for service- no one came.

Posted by on 1 Jan. 2024

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Comment from Hotel Management

4 Jan. 2024 by Kirsty Clunes - Director of Sales and Marketing

Dear Deborah, Greetings from Hyatt Regency Brisbane. Thank you for taking the time to complete this on-line survey and provide us with valuable feedback. We are pleased to hear you enjoyed our central location. We are sorry to hear that the fridge did not work and was not attended to, we will look into this further and appreciate you letting us know. Kind regards, Kirsty

About the Hyatt Regency Brisbane

Location 72 Queen Street, Brisbane, QLD 4000

Property Features

Hyatt Regency Brisbane offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. Event space at this hotel measures 1076 square feet (100 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Hyatt Regency Brisbane. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 5-star Brisbane hotel is smoke free.

  • 292 guestrooms or units
  • 22 levels
  • Meeting rooms
  • 1076 sq ft of conference space
  • 100 sq m of conference space
  • Built in 2014
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Brisbane Central Station (1.1 km / 0.7 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Hyatt Regency Brisbane offers 292 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature premium bedding. A pillow menu is available. 48-inch LED televisions come with cable channels and pay movies. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Lennons Restaurant - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner.

Onsite venue #2 - This bar is located by the pool.

Onsite venue #3 - lobby lounge.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Valet parking is subject to availability (limited spaces; surcharge) and accessible via 33 Burnett Lane, or self-parking is at Myer Centre on Elizabeth Street. The maximum vehicle height for valet parking is 82 inches (2.1 meters/210 centimeters).

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Cashless payment methods are available for all transactions.

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Gloves are available for guests
  • Cashless transactions are available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 42 per person
  • Valet parking fee: AUD 60 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 60 per stay
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chifley Lennons Brisbane
  • Chifley Lennons Hotel
  • Chifley Lennons Hotel Brisbane
  • NEXT Hotel Brisbane
  • Hyatt Regency Brisbane Hotel
  • Hyatt Regency Brisbane Brisbane
  • Hyatt Regency Brisbane Hotel Brisbane

You should know

  • Pool access available from 6:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • EarthCheck

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.