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"Lovely customer service. Although the room was not clean. There was coffee splatters over the walls from previous customers. The walls looked like the
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Madison Hotel Tower Mill puts you in the heart of Brisbane, steps from Brisbane Private Hospital and within a 10-minute stroll of Queen Street Mall. Highlights at this hotel include in-room free WiFi, balconies, and LCD TVs.
You can enjoy cable TV, coffee/tea makers, and hair dryers, featured in all 48 rooms. Refrigerators, phones, and irons/ironing boards are also available.
The hotel's own bar/lounge is a nice place to enjoy a drink. Added amenities include free WiFi in public areas and laundry facilities. Each morning to-go breakfast is served between 8:00 AM and 1:00 PM. There's also self parking, along with the convenience of car rentals on site.
Sights within a 10-minute walk of this 3-star Brisbane Central Business District hotel include Roma Street Parkland and Suncorp Stadium is within 30 minutes.
Madison Hotel Tower Mill ratings based on 379 Verified Reviews
Review Summary
3.7
out of 5
3.5 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.0 out of 5.0
Room comfort3.5 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Madison Hotel Tower Mill
Everyone (262)Couples (57)Business (3)Family (44)
4 out of 5
Posted by a verified traveller on 13 Jul. 2020
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Comment from Hotel Management
14 Jul. 2020
by Jenna
Hi,
Thank you for taking the time to leave a review and thank you for staying with us!
We look forward to your next stay with us.
Kind Regards,
Jenna - Accommodation Supervisor
4 out of 5
Lovely customer service. Although the room was not clean. There was coffee splatters over the walls from previous customers. The walls looked like they hadn’t been wiped down in years
Posted by Lucinda, from Brisbane on 20 Jun. 2020
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Comment from Hotel Management
20 Jun. 2020
by Jenna
Hi Lucinda,
Thank you for taking the time to review our hotel and share your honest feedback following your recent stay.
We love receiving feedback about our staff and thank you for letting us know the good job they are doing.
We’re saddened to hear that the room wasn’t up to the standard of cleanliness you would expect and can assure you that our housekeeping team adhere to strict requirements for their cleaning. We thank you for bringing this to our attention and have passed this onto our housekeeping team.
We hope to host you the next time you stay in Brisbane with a much more pleasant outcome!
Kind Regards,
Jenna - Accommodation Supervisor
3 out of 5
Posted by a verified traveller on 31 May 2020
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Comment from Hotel Management
1 Jun. 2020
by Jenna
Hi,
Thank you for taking the time to leave a review and thank you for staying with us!
We hope to host you again in the future.
Kind Regards, Jenna - Accommodation Supervisor
1 out of 5
The room was horrible and the smell was even worse. It looked like it hadn’t been refurbished since the 1970’s. Wouldn’t recommend.
Posted by Kelly, from brisbane on 24 Apr. 2020
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Comment from Hotel Management
25 Apr. 2020
by Jenna
Hi Kelly,
Thank you for taking the time to leave a review and thank you for staying with us!
We're saddened to hear that you didn't enjoy the room during your stay, as we are an ageing hotel.
You will be happy to know that we are currently planning a complete hotel renovation, which we are all very excited for.
We hope to host you again in the future once it is complete.
Kind Regards, Jenna - Accommodation Supervisor
1 out of 5
My 1st & only stay at Madison Tower Mill Hotel has been plagued with issues after issues that make it my worst ever hotel stay in my long history of hotel stays. Not only was the staff abusive, but also lied outright to cover themselves when they did not do what they are supposed to do.
When I booked to stay at Madison Tower Mill Hotel on 18th Feb to 21 Feb, I asked for high floor unit & late checkout around 10pm to 11pm since I will arrive late on 18th around 9pm to 10pm
When I arrived, the receptionist Courtney asked if I still wanted the late checkout and I said I do. So she said she will going to allow me to do that. Nothing was mentioned about any payment needed nor what are the rates or rules involved. I found out later that she had keyed into the computer system, claiming that she have told me about payment when she did not even mentioned a single thing about payment and just told me she is going to allow that!!
In addition my request for high floor room was overlooked and I was given a low floor room. When I insisted in getting a high floor room, for better security, I was given a room that looks more like an after-thought, and not a proper hotel room as the air con is tucked behind a TV, thereby blocking its air flow and the benchtop with sink area is bigger than the bed area, making one feel like I am sleeping in a kitchen area.
To make matter worse, I have no access to internet. When I approached the receptionist to solve the problem, she told me she can
Posted by Tan, from Singapore on 23 Mar. 2020
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Comment from Hotel Management
31 Mar. 2020
by Jenna
Hi Carly,
Thank you for taking the time to leave a review and thank you for staying with us.
As discussed via email, unfortunately, we do not allow guests to stay at the hotel for an additional 12 hours without charging a fee.
Room requests are subject to availability only on the day of arrival. As we were at high occupancy throughout your stay, you were originally placed in a lower floor room as no high floor rooms were available. We always try our best to accommodate our guests and as you insisted that you would like to be placed on a higher floor, our reception staff placed you in one of our Tower rooms on the highest floor – these rooms only slightly differ from our standard Queen rooms.
Please refer to our previous email conversation with you for the offered compensation.
Thank you again for staying with us.
Kind Regards,
Jenna - Accommodation Supervisor
3 out of 5
The price was right and the location was ok. Walkable to the things we wanted to see or at least a short Uber ride. The room was old and musty smelling and the air conditioner didn’t work. We had someone from the front desk come check on it and she couldn’t make it work either. The best she could do was bring us a rickety fan that would hardly stand up. We definitely would have left or asked for a refund or another room had we been staying for more than one night. It was clean but that’s about it.
Posted by a verified traveller on 21 Mar. 2020
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Comment from Hotel Management
22 Mar. 2020
by Jenna
Hi,
Thank you for taking the time to leave a review and thank you for staying with us!
We sincerely apologise for the issues experienced with your air con and thank you for bringing it to our attention, this was passed onto our Maintenance staff when they were on site and we are happy to report that the air con is functioning well now.
We do try to accommodate our guests to the best of our ability and on this occasion apologise that we weren't able to move you to another room as we were at full occupancy that night. We're happy to hear that our receptionist did their best to assist you and provided you with an alternative.
We're glad that you enjoyed how close we are to the centre of Brisbane city.
You will be happy to know that we are currently planning a complete hotel renovation, which we are all very excited for.
We hope to host you again once it is complete, with a more pleasant outcome.
Kind Regards, Jenna - Accommodation Supervisor
4 out of 5
The position is fantastic. Directly opposite Roma Street Parklands. Great that they have parking too.
Posted by Willow, from Tamborine Mountain on 19 Mar. 2020
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Comment from Hotel Management
22 Mar. 2020
by Jenna
Hi Willow,
Thank you for taking the time to leave a review and thank you for staying with us!
We're happy to hear that you enjoyed how close we are to the Roma Street Parklands.
We hope that you utilised our on-site parking to it's fullest and that our lovely reception staff were accommodating to your requests.
We hope to host you again the next time you stay in Brisbane.
Kind Regards, Jenna - Accommodation Supervisor
4 out of 5
some noise from other rooms
very difficult parking
good position and very reasonable rates
Posted by David, from Buderim QLD on 18 Mar. 2020
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Comment from Hotel Management
19 Mar. 2020
by Jenna
Hi David,
Thank you for taking the time to leave a review and thank you for staying with us!
We understand that the parking can be hard to navigate and we hope it didn't affect your stay too much.
We hope to host you again the next time you stay in Brisbane.
Kind Regards, Jenna - Accommodation Supervisor
4 out of 5
Posted by a verified traveller on 17 Mar. 2020
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Comment from Hotel Management
17 Mar. 2020
by Jenna
Hi,
Thank you for taking the time to leave a review and thank you for staying with us!
We hope to host you again the next time you stay in Brisbane.
Kind Regards, Jenna - Accommodation Supervisor
4 out of 5
Posted by a verified traveller on 15 Mar. 2020
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Comment from Hotel Management
16 Mar. 2020
by Jenna
Hi,
Thank you for taking the time to leave a review and thank you for staying with us!
We hope to host you again the next time you stay in Brisbane.
Kind Regards, Jenna - Accommodation Supervisor
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. The business-friendly Madison Hotel Tower Mill also features laundry facilities, dry cleaning/laundry services, and an elevator. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Brisbane hotel is smoke free.
Airport: Brisbane, QLD Airport (BNE) (16.5 km / 10.3 mi)
Train station: Brisbane Central Station (1 km / 0.6 mi)
Parking: Self parking available for a surcharge
Room Amenities
Madison Hotel Tower Mill offers 48 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. LCD televisions come with cable channels. Bathrooms include showers and complimentary toiletries. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Private balcony
LCD television
Cable channels
Refrigerator
Coffee maker
Shower
Housekeeping (daily)
Hair dryer
Toiletries (free)
Telephone
Iron and ironing board
Desk
Climate control (air conditioning)
Ensuite bathroom
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy to-go breakfast daily from 8:00 AM to 1:00 PM.
Madison Hotel Tower Mill has a restaurant on site.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at 10:00 PM
Minimum check-in age is: 18
Special check-in instructions:
The front desk is open during the following times:
Sunday - Thursday: 8:00 AM - 10:00 PM
Friday - Saturday: 7:00 AM - 10:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information. Front desk staff will greet guests on arrival.
This property's front desk is open during the following times:
Sunday - Thursday: 8:00 AM - 10:00 PM
Friday - Saturday: 7:00 AM - 10:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and key retrieval information. Front desk staff will greet guests on arrival.
Check-out
Check-out by 11:00 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
Staffed front desk
No rollaway/extra beds available
Parking height restrictions apply
Debit cards
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for to-go breakfast: AUD 12.50 for adults and AUD 12.50 for children (approximately)
Self parking fee: AUD 15.00 per night
Early check-in is available for a fee (subject to availability, amount varies)
Late check-out is available for a fee (subject to availability, amount varies)
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Metro Hotel Tower
Metro Hotel Tower Mill
Metro Hotel Tower Mill Spring Hill
Metro Tower Hotel
Metro Tower Mill
Metro Tower Mill Hotel
Metro Tower Mill Spring Hill
Tower Mill Hotel
Madison Hotel Tower Mill Spring Hill
Madison Tower Mill Spring Hill
Madison Tower Mill
Madison Hotel Tower Mill Hotel
Madison Hotel Tower Mill Spring Hill
Madison Hotel Tower Mill Hotel Spring Hill
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
