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Ovolo The Valley Brisbane

5-star property
1000 Ann Street, Fortitude Valley, QLD 1800 796 370
Choose Dates
4.7 out of 5
Exceptional!
See all 449 wotif Reviews

"The hotel itself is nice but the hotel smells like sewage. It seems to be an ongoing issue as there are air fresheners on the walls but they don’t hel ... " More

By a verified traveller on Sun 05 Mar 2023

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Hotel Description

You'll be connected to a shopping center at Ovolo The Valley Brisbane, and within just a 15-minute stroll of Emporium and Tivoli. Highlights at this luxury hotel include a restaurant, an outdoor swimming pool, and a sauna.

The restaurant, ZA ZA TA, is open for breakfast, lunch, and dinner. Enjoy the gym and free pool cabanas. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and laundry facilities. Continental breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 5-star Fortitude Valley hotel, you'll be 2.7 km (1.7 mi) from Queen Street Mall and 2.9 km (1.8 mi) from Roma Street Parkland.

Medium

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$205* Per night/room 25 Apr. - 26 Apr.

Large

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Valley Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Large Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Rock Star Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Ovolo The Valley Brisbane ratings based on 449 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Ovolo The Valley Brisbane

Everyone (277) Couples (138) Business (1) Family (17)
3 out of 5
The hotel itself is nice but the hotel smells like sewage. It seems to be an ongoing issue as there are air fresheners on the walls but they don’t help much. It was really off putting.

Posted by on 5 Mar. 2023

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Comment from Hotel Management

6 Mar. 2023 by The Ovolo The Valley Team

Good morning Heather,Thank you for taking the time to review your stay with us. It is evident to me that we fell short on our customer service, and I am so sorry for this.I will ensure housekeeping are made aware of your comments about the unwanted smell you have experienced. I will ensure they looked at ASAP so no one else is negatively impacted by them.I am so sorry for all of the above. I regret to say that we did fall short, and I apologies that you experience was ruined, but we will get it right next time you visit us.Thanks again for your candid feedback.Warm regards,Roberto RussoCluster General Manager

5 out of 5

Posted by on 26 Feb. 2023

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Comment from Hotel Management

18 Mar. 2023 by The Ovolo The Valley Team

Hey there David,We hope you are well.Thank you for your feedback and we are glad to hear that you have enjoyed your stay.Cannot wait to see you again soon!Roberto & Ovolo The Valley Crew

5 out of 5

Posted by on 25 Feb. 2023

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Comment from Hotel Management

18 Mar. 2023 by The Ovolo The Valley Team

Thank you Kathryne for the great score!We cannot wait to welcome again soon.

5 out of 5
Great place to stay close to city and lovely eateries nearby.

Posted by on 31 Dec. 2022

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Comment from Hotel Management

1 Jan. 2023 by The Ovolo The Valley Team

Thank you Graeme and we are so happy you enjoyed your stay!See you soon!

5 out of 5

Posted by on 24 Dec. 2022

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5 out of 5
Great service, rooms and extras...

Posted by on 4 Dec. 2022

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Comment from Hotel Management

5 Dec. 2022 by The Ovolo The Valley Team

Hery there James,Thank you for the great feedback: we love that you liked your experience!We cannot wait to welcome you again soon.Ovolo The Valley Team

5 out of 5
Great!

Posted by on 13 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by The Ovolo The Valley Team

Thank you Caitlyn!We are so glad you loved it!See you soon!Ovolo The Valley Team

5 out of 5
Staff were awesome 👏

Posted by on 12 Nov. 2022

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Comment from Hotel Management

13 Nov. 2022 by The Ovolo The Valley Team

Hey there Sarah-Jane,We are so excited to hear that you have loved your experience and cannot wait to welcome you again soon!Warm regards,Ovolo The Valley Team

5 out of 5

Posted by on 30 Oct. 2022

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3 out of 5
The staff were abit disorganized If your going to offer a complimentary breakfast you’ve gotta have scrambled eggs bacon and sausages at least available A toilet brush wouldn’t go astray either

Posted by on 22 Oct. 2022

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Comment from Hotel Management

22 Oct. 2022 by The Ovolo The Valley Team

Good morning Rennie,Thank you for your review and we are sorry to hear that you haven to fully enjoyed your stay. We will look into your comments with the team and see what can be implemented.Ovolo Hotels are fully vegetarian and this is a pledge we made to be fully sustainable and support our fragile planet. Bacon and sausages won't be making an appearance in our menus, but we are looking at suitable alternatives.We cannot wait to welcome you again soon!Roberto & Ovolo The Valley Team

About the Ovolo The Valley Brisbane

Location 1000 Ann Street, Fortitude Valley, QLD 4006

Property Features

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi. Ovolo The Valley Brisbane offers its guests an outdoor pool, a sauna, and a fitness center. Event space at this hotel measures 3229 square feet (300 square meters) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A rooftop terrace, tour/ticket assistance, and concierge services are also featured at the luxury Ovolo The Valley Brisbane. For a fee, parking is available. This 5-star Brisbane hotel is smoke free.

  • 103 guestrooms or units
  • 7 levels
  • 3229 sq ft of conference space
  • 300 sq m of conference space
  • Terrace on the roof
  • Cabanas by the pool (free)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Elevator
  • No smoking on site
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Valet parking (surcharge)

Transport

  • Train station: Brisbane Bowen Hills Station (1.3 km / 0.8 mi)
  • Property shuttles: Airport shuttle
  • Parking: Valet parking available for a surcharge

Room Amenities

Ovolo The Valley Brisbane offers 103 accommodations with minibars and espresso makers. Beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Separate bedroom
  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Ovolo The Valley Brisbane has a restaurant on site.

ZA ZA TA - This restaurant serves breakfast, lunch, and dinner. Open select days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 1:00 AM

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Ovolo The Valley Brisbane offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: AUD 100 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 40 lbs per pet)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

The hotel requires the credit card holder to be present at check-in. The name on the credit card used to make the booking must match the name on the reservation.

This hotel will place an authorization for the accommodation total, plus a nominal amount to cover incidental charges, for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, and JCB International. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Parking height restrictions apply
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Property confirms they are implementing guest safety measures

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 30 per person
  • Airport shuttle fee: AUD 75 per vehicle
  • Valet parking fee: AUD 60 per night
  • Pet fee: AUD 100 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge of 3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Emporium Fortitude Valley
  • Emporium Hotel Fortitude Valley
  • Ovolo Valley Brisbane Hotel Fortitude Valley
  • Ovolo Valley Brisbane Hotel
  • Ovolo Valley Brisbane Fortitude Valley
  • Ovolo Valley Brisbane
  • Emporium Hotel
  • Ovolo The Valley Brisbane Hotel
  • Ovolo The Valley Brisbane Fortitude Valley
  • Ovolo The Valley Brisbane Hotel Fortitude Valley

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

  • EarthCheck
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.