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Best Western Plus Hotel Diana

4.5-star property
12 Annerley Rd, Woolloongabba, QLD 1800 796 370
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4.1 out of 5
Very good!
See all 523 Wotif Reviews

"Very helpful and nice concierge staff. Great location, easy check in and check out process. Room was clean and comfortable. Will happily stay here aga ... " More

By a verified traveller on Sun 09 Aug 2020

Points Of Interest

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Hotel Description

You'll be connected to a shopping center at Best Western Plus Hotel Diana, and within just a 15-minute stroll of Mater Hospital Brisbane and South Bank Parklands. Highlights at this luxury hotel include a restaurant, a 24-hour fitness center, and a bar/lounge.

You can enjoy flat-screen TVs with cable channels, and all 67 rooms feature free WiFi, free local calls, and safes. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include free toiletries. Hair dryers, irons/ironing boards, and desks are also available.

A day of pampering can include deep-tissue massages, sports massages, and body scrubs along with aromatherapy and reflexology. The buffet restaurant, Hotel Breakast Buffet, serves American cuisine and is open for breakfast. 1507 square feet (140 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, a coffee shop/café, and laundry facilities. Buffet breakfast is available on weekdays between 7:00 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.

Sights within a 20-minute walk of this 4.5-star Woolloongabba hotel include The Gabba and Brisbane Convention and Exhibition Centre.

Deluxe Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$117* Per night/room 4 Oct. - 5 Oct.

Suite, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Superior Suite, Multiple Beds, Non Smoking, Kitchenette

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Multiple Beds, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Standard Apartment, 1 Queen Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Best Western Plus Hotel Diana ratings based on 523 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Best Western Plus Hotel Diana

Everyone (370) Couples (94) Business (5) Family (50) Other (1)
4 out of 5

Posted by on 9 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Kirsty

Dear Anonymous, Thank you for your review of Best Western Plus Hotel Diana. We appreciate you taking the time to give us a great score. Kind Regards, Reception

4 out of 5
Very helpful and nice concierge staff. Great location, easy check in and check out process. Room was clean and comfortable. Will happily stay here again.

Posted by , from Toowoomba on 9 Aug. 2020

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Comment from Hotel Management

10 Aug. 2020 by Kirsty

Dear Jen, Thank you for your review of Best Western Plus Hotel Diana. We are pleased that you had an enjoyable stay with us and that our staff were friendly and welcoming. Kind Regards, Reception

5 out of 5
Excellent service and venue. Friendly and helpful staff.

Posted by , from Brisbane on 20 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Tony

Dear Mr Brampton, Thank you for taking the time to review Best Western Plus Hotel Diana. We are happy you enjoyed your stay with us, and hope to see you again soon. Kind Regards, Reception Team.

5 out of 5
The staff at the Best Western Plus Hotel Diana are outstanding. It is the perfect location for a hassle free Brisbane visit. Well done!

Posted by , from Yamba NSW on 17 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Kirsty

Dear Lee, Thank you for your recent review of Best western Plus Hotel Diana. We appreciate your lovely comments about our staff. We look forward to seeing you again soon. Kind Regards, Reception

5 out of 5

Posted by on 16 Jul. 2020

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Comment from Hotel Management

20 Jul. 2020 by Kirsty

Dear Anonymous, Thank you for you recent review of Best Western Plus Hotel Diana. We appreciate that you have given us suck an excellent rating. We hope to see you again soon. Kind Regards, Reception

5 out of 5
Close to my Dr. and food outlets We were able to leave the car in the carpark at all times.

Posted by , from Grafton on 14 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by Kirsty

Dear Chris, Thank you for your recent review of Best western Plus Hotel Diana. we appreciate that you have given us such an excellent rating and we hope to see you again soon. Kind Regards, Reception

2 out of 5
Internet didn’t work. Alarm clock didn’t work, only one towel and we booked for 2 people but the sofa bed was out and half made We had to put it away and move chairs and coffee table back to where it should have been in order to have somewhere to sit.

Posted by on 24 Jun. 2020

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Comment from Hotel Management

24 Jun. 2020 by Kirsty

Dear Anonymous, Thank you for your recent review on Best Western Plus Hotel Diana. We apologise that you did not enjoy your stay with us. If you choose to stay with us again please contact reception if you encounter any problems and we will help you to rectify them immediately. We would have been happy to do a room move for you as the room was not to your expectations. Kind Regards, Reception

5 out of 5
Having to have a medical procedure at the Mater Hospital this hotel is the perfect place to stay at before and to recuperate after. The staff were very friendly, helpful and understanding.

Posted by on 20 Mar. 2020

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Comment from Hotel Management

20 Mar. 2020 by Tony

Thank you for staying with us at Best Western Plus Hotel Diana. We appreciate your feedback!

5 out of 5
Great location. Easy to access. Happy with our stay. Thank you

Posted by , from Sydney on 11 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Kirsty

Dear Anne, Thank you for your review of Best western Plus Hotel Diana. we have appreciate that you have taken the time to give us an excellent star rating. Kind Regards, Reception

5 out of 5

Posted by on 28 Feb. 2020

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Comment from Hotel Management

29 Feb. 2020 by Front Office Reception.

Dear Anonymous, Thank you for taking the time to rate Best Western Plus Hotel. We appreciate the feedback. Regards

About the Best Western Plus Hotel Diana

Location 12 Annerley Rd, Woolloongabba, QLD 4102

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 1507 square feet (140 square meters) and includes conference space. A 24-hour fitness center, spa services, and a terrace are also featured at the luxury Best Western Plus Hotel Diana. A complete renovation of Best Western Plus Hotel Diana was completed in October 2016. Smoking is allowed in designated areas at this 4.5-star Brisbane hotel.

  • 1 building
  • 67 guestrooms or units
  • 5 levels
  • 1507 sq ft of conference space
  • 140 sq m of conference space
  • Built in 1995
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Brisbane, QLD Airport (BNE) (21.6 km / 13.4 mi)
  • Train station: Park Road Station (1.2 km / 0.7 mi)

Room Amenities

Best Western Plus Hotel Diana offers 67 air-conditioned accommodations with minibars and safes. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:30 AM to 10:00 AM.

Hotel Breakast Buffet - This buffet restaurant specializes in American cuisine and serves breakfast only. Guests can enjoy drinks at the bar.

Boo's Kitchen - This restaurant specializes in Thai cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

D'Ago - This restaurant specializes in pizza and serves lunch and dinner. Open daily.

Room service (during limited hours) is available.

Spa Services

  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 7:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 7:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

The front desk at this property is open daily from 7:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of We Care Clean (Best Western) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • Debit cards
  • Number of children who can stay for free – 3
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 15 for adults and AUD 8 for children (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: AUD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Plus Hotel Diana Woolloongabba
  • Diana Plaza Hotel Woolloongabba
  • Diana Plaza Woolloongabba
  • Hotel Diana Plaza
  • Diana Plaza
  • Best Western Plus Diana Woolloongabba
  • Best Western Plus Diana
  • Best Plus Diana Woolloongabba
  • Best Western Plus Hotel Diana Hotel
  • Best Western Plus Hotel Diana Woolloongabba
  • Best Western Plus Hotel Diana Hotel Woolloongabba

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.