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4.0 out of 5

"Rooms are dated gave me a room facing the road and very noisy at night windows are not sound proof so can hear the traffic on the road " More

By a verified traveller on Tue 05 Dec 2023

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Hotel Description

Mantra on Northbourne puts you in the heart of Canberra, within just a 10-minute stroll of Canberra Centre and Australian National University. Highlights at this hotel include a restaurant, an indoor swimming pool, and a sauna.

This smoke-free hotel offers free WiFi in public areas, a fitness center, and a business center. Other amenities include a conference center, coffee/tea in a common area, and laundry facilities. Full breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:30 AM. There's also the convenience of self parking.

Sights within a 15-minute walk of this Braddon hotel include Canberra Museum and Gallery and City Hill.

Hotel Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$172* Per night/room 24 Mar. - 25 Mar.

1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

2 Bedroom Apartment (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

1 Bedroom Premier View Apartment (Weekly Housekeeping)

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

2 Bedroom Premier View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

1 Bedroom (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra on Northbourne ratings based on 466 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Mantra on Northbourne

Everyone (313) Couples (70) Business (5) Family (63)
1 out of 5
They charge hotel prices but total fail to deliver on the hotel experience. Room not cleaned. No actual breakfast buffet. Parking very expensive. Staff seem to have 'i just work here' attitude. I would not recommend this hotel, ever. I would not recommend this h

Posted by on 14 Mar. 2024

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Comment from Hotel Management

14 Mar. 2024 by Elan

Dear Paul,Thank you for taking the time to tell us about your experience at the Mantra on Northbourne Canberra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Elan KoiralaFront Office Manager

4 out of 5
Rooms are dated gave me a room facing the road and very noisy at night windows are not sound proof so can hear the traffic on the road

Posted by on 5 Dec. 2023

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Comment from Hotel Management

22 Dec. 2023 by Elan

Dear Olav,Thank you for taking the time to provide us with your valuable feedback. We are sorry to hear that you were disturbed by traffic noise. Our top priority is always to guarantee a pleasant and peaceful stay for our guests, and we are disappointed that we did not meet your expectations in this case. We understand how important it is for you to have a good night's sleep when travelling, and we regret that this was not possible on this occasion. We would like to assure you that we are taking active steps to address any issues regarding soundproofing in our rooms, and as part of our upcoming refurbishment commencing second quarter of 2024, we will be investing further on soundproofing measures. Thank you once again for your review - we hope that despite this experience, you may give us another chance in the future so that we can show you the high standard of service and hospitality our brand is known for.Sincerely,Elan KoiralaFront Office Manager

3 out of 5
Booked a room with a Queen and a single, but the single was a very uncomfortable old trundle bed.

Posted by on 19 Nov. 2023

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Comment from Hotel Management

19 Nov. 2023 by Nisha

Dear Rachelle, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

4 out of 5
Arrived for breakfast 1 hour before finish. Many food options were near empty or empty. Had to aske for more servings

Posted by on 19 Nov. 2023

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Comment from Hotel Management

19 Nov. 2023 by Nisha

Dear Brian, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

5 out of 5

Posted by on 17 Nov. 2023

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Comment from Hotel Management

19 Nov. 2023 by Nisha

Dear Wally, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

2 out of 5
Drab and soulless hotel room, stains on carpet, bathroom in bad repair, stains on walls, reception staff robotic. Foyer smelled of cheap chemical fragrance

Posted by on 12 Nov. 2023

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Comment from Hotel Management

14 Nov. 2023 by Nisha

Dear Jeannine, Thank you for taking time for your review and we are sorry to hear the negative aspects of your stay, but we appreciate the feedback. We hope next time you stay with us we provide a more memorable experience. Thank you for your review!

4 out of 5

Posted by on 2 Nov. 2023

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Comment from Hotel Management

3 Nov. 2023 by Roja

Afternoon Lewis, Thank you for you review! We hope next time you stay we can provide an even more memorable experience. Kind regards, Reception

5 out of 5

Posted by on 24 Oct. 2023

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Comment from Hotel Management

14 Nov. 2023 by Nisha

Dear Joanne, Thank you for your review. We hope next time you stay with us we provide a more memorable experience! Kind regards, Reception Team.

4 out of 5
Could open the windows for natural fresh air

Posted by on 2 Oct. 2023

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Comment from Hotel Management

2 Oct. 2023 by Reception Team

Afternoon Robynne, Thank you so much for your positive review! We will pass on these compliments to our reception staff. We hope to see you again soon, and provide an even more memorable stay.

5 out of 5
Good

Posted by on 26 Sep. 2023

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Comment from Hotel Management

27 Sep. 2023 by Katrina

Thank you for your positive review!

Property Features

Mantra on Northbourne offers its guests an indoor pool, a sauna, and a fitness center. There's a restaurant on site. A business center and meeting rooms are available. WiFi is free in public spaces. Tour/ticket assistance, multilingual staff, and coffee/tea in a common area are also featured at Mantra on Northbourne. Parking is available for a fee. This Canberra hotel is smoke free.

  • 1 building
  • 177 guestrooms or units
  • 9 levels
  • Meeting rooms
  • Built in 1998
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - high speed

Parking

Self parking (surcharge)

Transport

  • Train station: Kingston Canberra Station (7.1 km / 4.4 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra on Northbourne offers 177 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs and hair dryers. This Canberra hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 10:30 AM.

Stock Kitchen - Onsite restaurant.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property requires full payment upon check-in for any bookings where payment for the stay will be made on site instead of at the time of booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. Long-term renters welcome. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Long-term renters welcome
  • LGBTQIA friendly
  • Children stay free - maximum age 3
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately AUD 30 per person
  • Covered self parking fee: AUD 20.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per day
  • Rollaway bed fee: AUD 40.0 per day
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Northbourne
  • Mantra Northbourne Aparthotel
  • Mantra Northbourne Aparthotel Braddon
  • Mantra Northbourne Braddon
  • Mantra Northbourne Hotel Braddon
  • Mantra Northbourne Hotel
  • Mantra on Northbourne Hotel
  • Mantra on Northbourne Braddon
  • Mantra on Northbourne Hotel Braddon

You should know

  • One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.