8/10 Good
Gwendoline
30 June 2025
Liked: Cleanliness, staff & service
On arriving at Property staff very helpful but room on my inspection had a shower door that only could be opened inwards, no way around it . notified staff who could not help as hotel was full, rang in morning and could not say if they had another room till others had booked out at 10am, difficult for me as I had meetings to attend at 8.30am elsewhere and my elderly husband I left there in room, then had to leave my important meeting to rearrange moving all into a new room which staff did send me notification of prior. but also that cleaners needed to clean my original room. just a comment by staff that they would be renovating bathrooms.I wonder who else had not complained re the shower and it was being cleaned for the next customer!!! On arriving back at the desk I only had an apologetic word from the lass on the Bar who was very helpful but not a word of apology from Proprietor. This hotel is convenient to my office and Trains, and have stayed before and meals very nice.
Gwendoline
Stayed 2 nights in Jun 2025