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4.1 out of 5

"Disappointing that the airport shuttle did not operate at the times I needed it. However, the staff were fabulous, and enabled an early check-in. Grea ... " More

By a verified traveller on Sat 16 Mar 2024

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Hotel Description

At Novotel Sydney International Airport Hotel you'll be within just a 10-minute stroll of Cahill Park and Kogarah Golf Course. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

The restaurant, The Marke Kitchen & Bar, serves Regional cuisine and is open for breakfast, lunch, and dinner. The Marke Bar is the hotel's own lobby lounge. 9289 square feet (863 square meters) of event facilities include 11 meeting rooms and a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 5:30 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this Wolli Creek hotel, you'll be 13.2 km (8.2 mi) from Sydney Opera House.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$185* Per night/room 3 Apr. - 4 Apr.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Sydney International Airport Hotel ratings based on 285 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney International Airport Hotel

Everyone (153) Couples (31) Family (80)
5 out of 5
Disappointing that the airport shuttle did not operate at the times I needed it. However, the staff were fabulous, and enabled an early check-in. Great room - very comfortable.

Posted by on 16 Mar. 2024

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4 out of 5
Only negative was the quality and lack of selection for dinner at the restaurant. Needed to eat again at the bar which offered a much more rounded menu

Posted by on 9 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Guest Relations Team

Dear Brenda,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Sydney International Airport. We truly appreciate your comments and are delighted to hear that overall, you had a pleasant experience with us.We apologize for any inconvenience you experienced regarding the dinner options at our restaurant. Providing a diverse and high-quality dining experience is of utmost importance to us, and we regret if we fell short of your expectations on this occasion. Rest assured, your feedback has been shared with our culinary team to address and improve upon our dinner offerings.We are pleased to hear that you found the bar menu to be more satisfying and diverse. Our aim is to provide a range of culinary options to cater to the varied tastes of our guests, and we are glad to know that this aspect of your dining experience met your expectations.Once again, thank you for your valuable feedback. We hope to have the opportunity to welcome you back to Novotel Sydney International Airport in the future and provide you with an even more enjoyable stay.Warm regards,Novotel Sydney International Airport

4 out of 5
What I liked most: The bed was the best and most comfortable. The sheets were very clean and well made. What I didn't like: There is no porter services. I was made to carry my 2 heavy bags on my own. There were no potter services to help me to my room.

Posted by on 9 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Guest Relations Team

Dear Ellen,Thank you for sharing your feedback about your recent stay at Novotel Sydney International Airport. We are delighted to hear that you found our beds to be comfortable and our sheets to be clean and well-made.However, we apologize for any inconvenience you experienced with the lack of porter services. Ensuring a seamless and comfortable experience for our guests is our priority, and we regret that we fell short in providing assistance with your heavy bags. Your feedback has been shared with our team, and we will work to address this issue to improve our services.We appreciate your understanding and hope to have the opportunity to welcome you back to Novotel Sydney International Airport for a more enjoyable stay in the future.Warm regards,Novotel Sydney International Airport.

3 out of 5
Half empty water bottle left in the fridge, visible streaks in the bath and shower showing cleaning products have been applied but not actually scrubbed

Posted by on 5 Mar. 2024

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Comment from Hotel Management

16 Mar. 2024 by Guest Relations Team

Dear Emma,Thank you for sharing your feedback regarding your recent stay at Novotel Sydney International Airport. We sincerely apologize for the oversight with the half-empty water bottle left in the fridge and the visible streaks in the bath and shower.Maintaining a high standard of cleanliness is of utmost importance to us, and we regret that we fell short of meeting your expectations in this regard. Please rest assured that your comments have been shared with our housekeeping team to ensure that necessary measures are taken to prevent such occurrences in the future.We appreciate you bringing these issues to our attention, as it allows us to continuously improve our services and provide a better experience for our guests.We hope to have the opportunity to welcome you back to Novotel Sydney International Airport and provide you with a more seamless and enjoyable stay.Warm regards,Novotel Sydney International Airport.

5 out of 5
Great location, very convenient.

Posted by on 27 Feb. 2024

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5 out of 5
Friendly staff. Clean and quiet room. Great spot for a brief stay

Posted by on 27 Feb. 2024

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5 out of 5
So close to airport Lovely staff Excellent breakfast

Posted by on 15 Feb. 2024

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5 out of 5
Staff are fantastic

Posted by on 6 Feb. 2024

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5 out of 5
I needed a break after a hectic time and the hotel was perfect for me.

Posted by on 31 Jan. 2024

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3 out of 5
Bathroom was dirty and shower pressure very low.

Posted by on 30 Jan. 2024

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About the Novotel Sydney International Airport Hotel

Location 22 Levey Street, Wolli Creek, NSW 2205

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business center and 11 meeting rooms. Public spaces have free WiFi. Event space at this hotel measures 9289 square feet (863 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Sydney International Airport Hotel. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. Smoking is allowed in designated areas at this Sydney hotel.

  • 1 building
  • 271 guestrooms or units
  • 9 levels
  • 9289 sq ft of conference space
  • 863 sq m of conference space
  • Deli
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Arncliffe Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Novotel Sydney International Airport Hotel offers 271 air-conditioned accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 5:30 AM to 10:00 AM.

The Marke Kitchen & Bar - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Marke Bar - This lobby lounge specializes in Regional cuisine. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Sydney International Airport Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 28.50 per person
  • Fee for in-room wireless internet: AUD 10 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 10 per person (one-way)
  • Airport shuttle fee per child: AUD 10 (one-way), (up to 18 years old)
  • Covered self parking fee: AUD 30 per night
  • Covered extended parking fee: AUD 30 per night
  • Late check-out fee: AUD 120
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney International Airport
  • Mercure Sydney International Airport
  • Mercure Hotel Sydney Airport
  • Mercure Sydney Airport Hotel Wolli Creek
  • Mercure Wolli Creek
  • Mercure Sydney International Airport Hotel Wolli Creek
  • Mercure Sydney International Airport Hotel
  • Novotel Sydney Airport
  • Novotel Sydney International Airport Hotel Hotel
  • Novotel Sydney International Airport Hotel Wolli Creek
  • Novotel Sydney International Airport Hotel Hotel Wolli Creek
  • Novotel Sydney International Airport formerly Mercure Hotel
  • Novotel Sydney International Airport formerly Mercure
  • Novotel Sydney International Airport (formerly Mercure) Hotel
  • Mercure Sydney International Airport
  • Novotel Sydney Mercure

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.