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4.0 out of 5

"We were extremely impressed with the generosity and professionalism of your front desk staff when we contacted them explaining that we needed to self ... " More

By a verified traveller on Thu 19 Mar 2020

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Hotel Description

Novotel Sydney International Airport Hotel places you steps from Cahill Park and within a 10-minute stroll of Kogarah Golf Course. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

All 271 soundproofed rooms feature flat-screen TVs with satellite channels, and you can enjoy free WiFi, coffee/tea makers, and safes. Refrigerators and round-the-clock room service make in-room dining easy, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillow menus. Hair dryers, phones, and irons/ironing boards are also available.

The restaurant, The Marke Kitchen & Bar, serves regional cuisine and is open for breakfast, lunch, and dinner. The Marke Bar is the hotel's own lobby lounge. 9289 square feet (863 square meters) of event facilities include a conference center, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and laundry facilities. Full breakfast is available daily between 5:30 AM and 10 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Wolli Creek hotel, you'll be 16.5 km (10.3 mi) from Sydney Opera House.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$131* Per night/room 16 Aug. - 17 Aug.

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Novotel Sydney International Airport Hotel ratings based on 355 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney International Airport Hotel

Everyone (261) Couples (35) Business (10) Family (43)
5 out of 5
We were extremely impressed with the generosity and professionalism of your front desk staff when we contacted them explaining that we needed to self isolate They allowed us to check in before 2 pm and offered us face masks and were lovely

Posted by on 19 Mar. 2020

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Comment from Hotel Management

19 Mar. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to share your comments following your recent stay with us. I am sorry to hear that you had to self-isolate during your stay with us, but we are thankful and appreciative to hear that you responsibly looked after yourselves, and the wider community. Sadly, we are facing such difficult and unprecedented times - but I know that we will all get through these times, and we will be stronger on the other side! On a much better note, I am delighted to see that our amazing team were able to accommodate your needs and showcase the superior service we are continuously striving to deliver to our guests. We thank you for sharing your thoughts, and we hope to welcome you back again soon - and under better circumstances! Kind regards,

4 out of 5
This my 2nd stay during the last 9 months. I stayed because I enjoyed my first visit.Clean comfortable tranquil and surrounded by trees and parklands.I am 89 years old and carried 2 small bags.I didn't realise the driver let me off at his pickup point no 4.I had to walk up about 60 steps in light rain & then about 70 mts. to the Virgin section.I was disgusted &angry.not good for your guests.R.Ellis.

Posted by , from Paradise Waters,Surfers Paradise Q'ld 4217 on 7 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Raymond, Thank you for taking the time to share your comments following your recent stay at the Novotel Sydney International Airport. I am sorry to hear that your experience did not meet your expectation. The details you outline regarding the shuttle bus are utterly unacceptable! Raymond, whilst I completely understand your frustration - I would like to advise you that Sydney Super Shuttle is a third party company and is not operated by our hotel, however I will be sure to convey your feedback to our management team for their immediate review. On a much better note, I am glad to see the remainder of your stay was most satisfactory based upon your ratings, and to learn that you enjoyed the location of our hotel. We thank you for sharing your thoughts, and we hope to welcome you back again soon, for a more seamless experience. Kind regards,

4 out of 5
The property suited our needs and had everything we were looking for.

Posted by on 1 Mar. 2020

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Comment from Hotel Management

5 Mar. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to share your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay with us, and to hear we were able to accommodate your needs. Here, at the Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus, like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards,

4 out of 5

Posted by on 22 Feb. 2020

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Comment from Hotel Management

24 Feb. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. We are happy to see you enjoyed your visit at our hotel. Here, at the Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would thus like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for choosing to stay with us, and we hope to welcome you back again soon. Kind regards,

5 out of 5
Excellent staff service. The staff in the restaurant were exceptionally helpful and pleasant.

Posted by on 16 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at the Novotel Sydney International Airport. We are delighted to see you had such a great experience with us, highlighting the exceptional service provided by our team. This is what we are continuously striving for, and I will be sure to share your outstanding ratings with the team! We thank you for choosing to stay with us, and we hope to see you again soon! Kind regards,

4 out of 5
Great family room great location and 11am check out !!!!

Posted by on 15 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay in our spacious family room! We are also happy to know you found the hotel's location convenient for your needs. Here, at the Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would, thus, like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for your valued feedback, and we hope to welcome you back again soon. Kind regards,

5 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. We are delighted to see you enjoyed your visit at our hotel. I will be sure to share your outstanding ratings with the team, and I know this will serve as an encouragement to all of our staff, as we strive to deliver a superior service to our guests. We thank you for choosing to stay with us, and we look forward to welcoming you back again soon. Kind regards,

3 out of 5
Service good, a bit noisy though xxxxxxxxxxxxxxxxcxxx

Posted by , from Brisbane on 12 Feb. 2020

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Comment from Hotel Management

19 Feb. 2020 by Ben Shepherd-RDM

Thank you for taking the time to review your recent stay at Novotel Sydney International Airport. The comfort of our guests and providing them a seamless service is of utmost importance to us and we pride ourselves on providing an exceptional experience. Please allow me to apologies for the noise you experience during your stay, I would appreciate if you would be able to provide some more information regarding this so that I can have the correct department look into this concern and have any issues resolved. I hope to have you stay with us again soon. Kind Regards, Ben Shepherd Rooms Division Manager

5 out of 5

Posted by on 12 Feb. 2020

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Comment from Hotel Management

14 Feb. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. We are thrilled to see you had such a great experience with us! Here, at the Novotel, we are continuously striving to deliver a superior service to our guests, so it is encouraging to receive such outstanding ratings! We thank you for choosing to stay with us, and we hope to see you again soon. Kind regards,

4 out of 5

Posted by on 26 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Mare Treneski - Director of Sales & Marketing

Dear Valued Guest, Thank you for taking the time to review your recent experience at the Novotel Sydney International Airport. Wonderful to see you enjoyed a comfortable stay with us. Here, at the Novotel, we are continuously striving to enhance our services and facilities, therefore your feedback is very important to us. I would, thus, like to take this opportunity to ask if there was anything we could have done to enhance your experience with us? We thank you for your valued feedback, and we hope to see you again soon! Kind regards,

About the Novotel Sydney International Airport Hotel

Location 22 Levey Street, Wolli Creek, NSW 2205

Property Features

There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 9289 square feet (863 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Sydney International Airport Hotel. You'll have access to the outdoor pool at a partner property. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 271 guestrooms or units
  • 9 levels
  • 9289 sq ft of conference space
  • 863 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool1
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (1.5 km / 1 mi)
  • Train station: Sydney Arncliffe Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Novotel Sydney International Airport Hotel offers 271 air-conditioned accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy full breakfast daily from 5:30 AM to 10 AM.

The Marke Kitchen & Bar - This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Marke Bar - This lobby lounge specializes in regional cuisine. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Airport shuttle service is available at scheduled times from 5:00 AM to 11:00 PM. Fees may apply. Contact the property in advance to make arrangements.

Front desk staff will greet guests on arrival.

Airport transportation is offered at scheduled times from 5:00 AM to 11:00 PM. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Bureau Veritas (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guests' stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 28.50 per person (approximately)
  • Airport shuttle fee: AUD 8.50 per person (one-way)
  • Airport shuttle fee per child: AUD 8.50 (one-way), (up to 18 years old)
  • Covered self parking fee: AUD 10 per night
  • Extended parking fee: AUD 10 per night
  • Late check-out fee: AUD 120 (subject to availability)
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney International Airport
  • Mercure Sydney International Airport
  • Mercure Hotel Sydney Airport
  • Mercure Sydney Airport Hotel Wolli Creek
  • Mercure Wolli Creek
  • Mercure Sydney International Airport Hotel Wolli Creek
  • Mercure Sydney International Airport Hotel
  • Novotel Sydney Airport
  • Novotel Sydney International Airport Hotel Hotel
  • Novotel Sydney International Airport Hotel Wolli Creek
  • Novotel Sydney International Airport Hotel Hotel Wolli Creek
  • Novotel Sydney International Airport formerly Mercure Hotel
  • Novotel Sydney International Airport formerly Mercure
  • Novotel Sydney International Airport (formerly Mercure) Hotel
  • Mercure Sydney International Airport
  • Novotel Sydney Mercure

You should know

  • Novotel Sydney International Airport Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.