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4.1 out of 5

"The location is excellent, the appointments are great, the service at check-in, bar and dining perfect. Lovely bright and breezy manager for breakfast ... " More

By a verified traveller on Sun 29 Jan 2023

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Hotel Description

A luxury stay in the heart of Canberra awaits you at Peppers Gallery Hotel. Within a short 5-minute stroll, you'll find Australian National University and Lake Burley Griffin. Highlights at this hotel include in-room free WiFi, free Internet, and LED TVs.

The restaurant, Bicicletta Restaurant, serves Italian cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. Additionally, you'll find free WiFi in public areas and a gym. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4.5-star Canberra City Centre hotel include City Hill and Canberra and Region Visitors Centre.

Peppers Petite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$181* Per night/room 17 Feb. - 18 Feb.

Peppers Suite - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 2 Max

Apartment, 3 Bedrooms

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Peppers Queen with Bath - Weekly Housekeeping

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment - Weekly Housekeeping

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Peppers Gallery Hotel ratings based on 396 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Peppers Gallery Hotel

Everyone (276) Couples (51) Business (14) Students (2) Family (33) Other (2)
5 out of 5
The location is excellent, the appointments are great, the service at check-in, bar and dining perfect. Lovely bright and breezy manager for breakfast. It’s a stroll to ANU, to restaurants, coffee bars etc. The room has everything. All in all we had a great stay.

Posted by on 29 Jan. 2023

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Comment from Hotel Management

30 Jan. 2023 by Peppers Team

Dear Elizabeth, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that you also enjoyed your dining experience at our bar and restaurant Bicicletta. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team

5 out of 5
Everything was easy, staff a big part of it

Posted by on 26 Jan. 2023

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Comment from Hotel Management

26 Jan. 2023 by The Peppers Team

Dear Brian, The Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home and we are delighted that our staff added to your experience. We are glad you enjoyed your stay with us and hope to see you staying here again soon. Kind Regards, The Peppers Team

5 out of 5
A great place to stay, very central, clean, modern and great facilities - very comfortable beds and terrific area

Posted by on 15 Jan. 2023

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Comment from Hotel Management

21 Jan. 2023 by Peppers Reception

Dear AlexandraThe Peppers Team would like to express the biggest gratitude towards your appreciation of our hospitality. At Peppers, we always do our best to make our guests feel like home.We are glad you enjoyed your stay with us and hope to see you staying here in coming days.Kind RegardsPeppers Team

5 out of 5
Staff were lovely

Posted by on 28 Nov. 2022

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Comment from Hotel Management

8 Dec. 2022 by Sam - Assistant Manager

Hi Jess,Thanks for your 5 star review. I'll share your compliments with my staff. We've appreciated your stay and hope to see you next time.Kind Regards,

2 out of 5
Not advised there would be no room service, so had to request extra towels. Also there was a function on one night in the Parlour, presume that is their function room, and that meant the bar and restaurant were closed, what were the other guests supposed to do! NOT a five-star hotel. Staff were good.

Posted by , from Tura Beach on 23 Nov. 2022

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Comment from Hotel Management

25 Nov. 2022 by Sam - Assistant Manager

Hello Ellen,As we hold customer satisfaction above anything else here at Peppers, I am sorry to hear that.Although we share the same building, Parlour is not a part of our establishment. Events happening there are privately organised by a different party.Our restaurant is open from 7am until 10am for breakfast; 12pm to 2 pm for lunch; 5pm to 10pm for dinner. Our Library Bar is open from 3pm to 10pm 6 days; and until 8pm on Sunday.I'll share your feedback with our staff to prevent future confusions for other customers. If you have any other queries please don't hesitate to contact me.Kind Regards,

5 out of 5

Posted by on 4 Oct. 2022

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3 out of 5

Posted by on 3 Oct. 2022

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5 out of 5
The family apartments that we stayed in were modern, roomy and clean. The fact that they have a living area, separate bedrooms and laundry makes these apartments great for family stays in Canberra. Just be careful of dining requirements, as restaurants nearby are generally not open at the beginning of the week.

Posted by on 22 Sep. 2022

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4 out of 5
Nice surprise on arrival to be given an upgrade to an executive room for my 2 night stay. Staff very friendly and helpful (particularly impressed with how quickly and efficiently my jacket which i left in my room was posted back to me in Melbourne. Thanks Lucy 😀).

Posted by on 2 Sep. 2022

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5 out of 5
Staff were amazing, willing to go above and beyond. The room hadnt been cleaned properly, there was someboby elses old food left in the fridge that was a bit off putting but the rest of the room was fine.

Posted by on 16 Jul. 2022

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Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A fitness center, a library, and multilingual staff are also featured at the luxury Peppers Gallery Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Canberra hotel is smoke free.

  • 89 guestrooms or units
  • 2 levels
  • Built in 1927
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Library
  • Garden
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces) , Offsite parking reservations required

Transport

  • Train station: Kingston Canberra Station (6.6 km / 4.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Peppers Gallery Hotel offers 89 accommodations with minibars and safes. Beds feature pillowtop mattresses. A pillow menu is available. LED televisions come with digital channels and pay movies. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

  • Pillowtop beds
  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Digital channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM and 10:00 AM.

Bicicletta Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50.0 per night.
  • Cribs (infant beds) are available for AUD 30.0 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 25 for adults and AUD 15 for children (approximately)
  • Self parking fee: AUD 19.00 per night (in/out privileges)
  • Nearby parking fee: AUD 19.00 per night (164 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 30.0 per day
  • Rollaway bed fee: AUD 50.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Canberra Diamant Hotel
  • Diamant Canberra
  • Diamant Hotel
  • Diamant Hotel Canberra
  • Hotel Diamant Canberra
  • Diamant Boutique Canberra
  • Diamant Hotel Canberra - By 8 Canberra
  • Peppers Gallery Hotel Canberra
  • Peppers Gallery Hotel
  • Peppers Gallery Canberra
  • Peppers Gallery
  • Peppers Gallery Hotel Hotel
  • Peppers Gallery Hotel Canberra
  • Peppers Gallery Hotel Hotel Canberra

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.