4.4 out of 5

"Friendly staff. Good foyer area as well.Travelling for work, so easy. " More

By a verified traveller on Tue 28 Aug 2018

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Hotel Description

A family-friendly stay in the heart of Spring Hill awaits you at Novotel Brisbane. You'll find Cathedral Square a few steps away and Brisbane Customs House within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge.

You can enjoy TVs with satellite channels, and all 296 rooms feature free WiFi, in-room childcare and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Pillow menus and free toiletries are nice touches to enhance your stay. Free newspapers, in-room massages and safes are also available.

The restaurant, The Pantry, is open for breakfast and dinner. GourmetBar is the hotel's own cocktail bar, serving drinks along with breakfast and lunch. Enjoy the fitness centre and pool loungers. 0 square feet (0 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Other amenities include free WiFi in public areas, a coffee shop/café and coffee/tea in a common area. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4-star Spring Hill hotel include ANZAC Square War Memorial and Eagle Street Pier.

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$124 per night

Standard Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Brisbane ratings based on 995 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brisbane

Everyone (592) Couples (275) Business (6) Family (121)
5 out of 5
The hotel was lovely, staff very welcoming and easy to get into centre of town

Posted by on 13 Jul. 2019

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Comment from Hotel Management

14 Jul. 2019 by Richard M

Thanks for the great review. It is always a pleasure to receive positive feedback and we hope to see you again. Best regards, Richard McArthur General Manager

4 out of 5
Very clean and quiet. Nice to have a bath tub. Should not be advertised as having a view. It's just a window.

Posted by on 3 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Richard M

Dear F, Thanks for your recent review following your stay with us. Great to see you enjoyed most aspects of your stay and I trust the rest of your experience in Brisbane was a good one too. We look forward to seeing you again soon. Best regards, Richard McArthur General Manager

4 out of 5
Easy short stroll to the mall. Lovely breakfast in The Pantry Cafe. Shower/bath very pokey

Posted by , from Brisbane on 2 Jun. 2019

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Comment from Hotel Management

4 Jun. 2019 by Richard M

Dear CL, Thanks for the lovely review. The team will be delighted to know they assisted in providing a memorable stay. I hope you enjoyed the rest of your travels and we hope to see you again. Sincerely, Richard McArthur General Manager

5 out of 5
The hotel is very convenient for shopping and hotel parking is plentiful, easy and reasonably priced. We took advantage of the breakfast buffet which had varied offerings and was good value. Travelling with a tall teenager, I look for hotels that offer two good-sized, comfortable beds and the Novotel fits the bill.

Posted by , from Bundaberg on 11 May 2019

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Comment from Hotel Management

16 May 2019 by Richard M

Dear FIPenguin, Thanks so much for taking the time to provide such positive feedback following your recent stay with us. We are thrilled to hear that you and the family had an enjoyable stay with us and we hope to have the opportunity to welcome you back when next you travel to Brisbane. Sincerely, Richard McArthur General Manager

4 out of 5
Great hotel but did not have laundry to wash and dry clothes. If you are long stay customer may not be convenient. Breakfast was good but same thing each day. Parking was $35 on weekend or public holiday... too expansive.

Posted by on 2 May 2019

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Comment from Hotel Management

9 May 2019 by Richard M

Dear Chris, Thanks for taking the time to share your feedback. I am pleased to see you enjoyed most of your stay with us. Whilst we do not have a laundry, we do have a laundering service to accommodate these type of requests. Also I am pleased to advise that the weekend rate for parking with us is only $25 and included multiple entries and exits for flexibility. We hope to have the chance to welcome you back when next in Brisbane. Kind regards, Richard McArthur General Manager

5 out of 5

Posted by on 28 Apr. 2019

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Comment from Hotel Management

29 Apr. 2019 by Richard M

Thanks for the great review. It is always a pleasure to receive positive feedback. Best regards, Richard McArthur General Manager

4 out of 5

Posted by on 8 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Richard M

Thanks for the great review. It is always a pleasure to receive positive feedback. Best regards, Richard McArthur General Manager

4 out of 5
Novotel Brisbane is conveniently located next to the CBD within easy (downhill) walking to most CBD locations. The hotel is getting quite old now but is clean and comfortable.

Posted by on 5 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Richard M

Thanks for taking the time to provide feedback on your recent stay. It is great to see you enjoyed your stay with us and we hope to be able to welcome you back sometime soon. Kind regards, Richard McArthur General Manager

5 out of 5
The location is great and everything you could need is within walking distance

Posted by on 4 Apr. 2019

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Comment from Hotel Management

9 Apr. 2019 by Richard M

Thank you for providing feedback following your recent stay. We are pleased to see you had a positive experience and hope to see you back sometime soon. Regards, Richard McArthur General Manager

4 out of 5
Nice Quiet location, Good breakfast. small shower for bigger people.

Posted by on 31 Mar. 2019

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Comment from Hotel Management

9 Apr. 2019 by Richard M

Thanks for taking the time to provide feedback on your recent stay which I will share with the team as we are always looking at ways to be able to improve on what we do to ensure the best possible experience. Thanks again and I hope you enjoyed the rest of your travels. Regards, Richard McArthur General Manager

Property Features

Novotel Brisbane offers its guests an outdoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/café on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite business centre. Event space at this hotel measures 0 square feet (0 square metres) and includes conference rooms. The family-friendly Novotel Brisbane also features a terrace, coffee/tea in common area, and complimentary newspapers in the lobby. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Spring Hill hotel.

  • 296 guestrooms or units
  • 14 levels
  • 0 sq ft of conference space
  • 0 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Brisbane, QLD (BNE) (16.4 km / 10.2 mi)
  • Train station: Brisbane Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brisbane offers 296 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. Televisions come with premium satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and a hairdryer. This Spring Hill hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10 AM.

The Pantry – This restaurant serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

GourmetBar – This cocktail bar serves breakfast, lunch and dinner. A children's menu is available. Open daily.

Late-night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 24 and AUD 32 per person (approximately)
  • Self-parking fee: AUD 35 per day
  • Valet parking fee: AUD 40 per day
  • Rollaway bed fee: AUD 60 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Novotel Brisbane Hotel
  • Novotel Brisbane
  • Novotel

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.