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4.2 out of 5

"Excellent customer service. Great location. Handy parking. Comfy beds. " More

By a verified traveller on Sun 12 Jul 2020

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Hotel Description

A family-friendly stay in the heart of Brisbane awaits you at Novotel Brisbane. You'll find Cathedral Square a few steps away and Brisbane Customs House within a 10-minute stroll. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a bar/lounge.

TVs with satellite channels are featured in all 296 rooms, and you can enjoy free WiFi, in-room childcare, and coffee/tea makers. Dining in is an option with 24-hour room service, and minibars provide refreshments. Nice touches to enhance your stay include free toiletries and pillow menus. Free newspapers, in-room massages, and safes are also available.

The restaurant, The Pantry, is open for breakfast and dinner. GourmetBar is the hotel's own cocktail bar, serving drinks along with breakfast and lunch. Enjoy the fitness center, sauna, and pool loungers. 0 square feet (0 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 4-star Spring Hill hotel include ANZAC Square War Memorial and Eagle Street Pier.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Suite, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Brisbane ratings based on 349 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Brisbane

Everyone (289) Business (6) Couples (10) Family (32)
2 out of 5

Posted by on 17 Aug. 2020

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Comment from Hotel Management

19 Aug. 2020 by Novotel Team

Thank you for taking the time to review Novotel Brisbane, I am sorry that your experience did not meet our usual standards.

2 out of 5

Posted by on 19 Jul. 2020

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Comment from Hotel Management

2 Aug. 2020 by Novotel Team

Thank you for reviewing Novotel Brisbane, we will be addressing you concerns and changes will be made.

5 out of 5
Excellent customer service. Great location. Handy parking. Comfy beds.

Posted by , from Cabarita Beach on 12 Jul. 2020

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Comment from Hotel Management

13 Jul. 2020 by Novotel Team

Thank you for staying at Novotel Brisbane, we are glad you enjoyed your stay and we look forward to welcoming more guests.

4 out of 5

Posted by on 28 Jun. 2020

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Comment from Hotel Management

29 Jun. 2020 by Novotel Team

Thank you for taking the time to review Novotel Brisbane.We enjoyed having you stay recently and look forward to your return in the near future

5 out of 5
great service and a very handy location to Brisbane CBD

Posted by , from Melbourne on 28 Jun. 2020

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Comment from Hotel Management

28 Jun. 2020 by Novotel Team

Thank you for your review of Novotel Brisbane, we look forward to your next visit

5 out of 5
Claire on reception did a great job, gave me a lovely room and sorted out my car parking. Corona Virus restrictions reduced amenities but never mind

Posted by on 29 May 2020

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Comment from Hotel Management

1 Jun. 2020 by Novotel Team

Thank you for your lovely review, we enjoyed having you stay over this time. Stay safe and we will hopefully see you again.

4 out of 5

Posted by on 1 Mar. 2020

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Comment from Hotel Management

31 Mar. 2020 by Novotel Team

Thank you for taking the time to review Novotel Brisbane, we loved having you stay and look forward to your next visit.

5 out of 5

Posted by on 17 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Novotel Team

Thank you for taking the time to review Novotel Brisbane, We hope to see you again.

5 out of 5
Excellent restaurant. Lovely staff. Kid friendly.

Posted by on 12 Jan. 2020

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Comment from Hotel Management

21 Jan. 2020 by Novotel Team

Thanks for taking the time to provide such lovely feedback on your recent stay. It is pleasing to hear you had such a positive experience in our restaurant. I will share your comments with our team who will be thrilled to hear such glowing feedback. I hope we have the opportunity to welcome you back in the future

4 out of 5
Room could have been maintained a bit more. Overall facilities were very good

Posted by , from Spring Hil on 7 Jan. 2020

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Comment from Hotel Management

29 Jan. 2020 by Novotel Team

Thank you for taking the time to let us know about your stay. I have passed your comments into the maintenance department to try to refresh our look

Property Features

Novotel Brisbane offers its guests an outdoor pool, a sauna, and a fitness center. There's a restaurant on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a business center on site. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. The family-friendly Novotel Brisbane also features a terrace, coffee/tea in a common area, and concierge services. Parking is available for a fee. Smoking is allowed in designated areas at this 4-star Brisbane hotel.

  • 296 guestrooms or units
  • 14 levels
  • 0 sq ft of conference space
  • 0 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Brisbane, QLD Airport (BNE) (16.4 km / 10.2 mi)
  • Train station: Brisbane Central Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Brisbane offers 296 accommodations with minibars and safes. A pillow menu is available. Televisions come with premium satellite channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Brisbane hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 11:00 AM.

The Pantry - This restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.

GourmetBar - This cocktail bar serves breakfast, lunch, and dinner. A children's menu is available. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 24 and AUD 32 per person (approximately)
  • Covered self parking fee: AUD 35 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Brisbane Novotel
  • Novotel Brisbane
  • Novotel Hotel Brisbane
  • Novotel Brisbane Hotel
  • Novotel Brisbane Hotel
  • Novotel Brisbane Spring Hill
  • Novotel Brisbane Hotel Spring Hill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.