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4.2 out of 5

"Great view and location " More

By a verified traveller on Sat 30 Apr 2022

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Hotel Description

A family-friendly stay in the heart of Airlie Beach awaits you at at Water's Edge Resort. You'll be 0.6 km (0.4 mi) from Airlie Beach Lagoon and 0.9 km (0.5 mi) from Airlie Beach Market. Highlights at this hotel include 3 outdoor swimming pools, and in-room kitchens and washers/dryers.

Flat-screen TVs with digital channels are featured in all 47 soundproofed rooms, and you can enjoy furnished balconies or patios, iPod docks, and living rooms. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Additionally, dining areas, DVD players, and coffee/tea makers are available. Weekly housekeeping is available.

A day of pampering can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and Ayurvedic treatments. The hotel's restaurant is a nice spot to grab a bite. Enjoy the gym, spa tub, kids' swimming pool, and pool loungers. Plus you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of free train pick-up service.

With a stay at this 4-star Airlie Beach hotel, you'll be 1.1 km (0.7 mi) from Port of Airlie.

Apartment, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$226* Per night/room 22 May - 23 May

1 Bedroom Apartment with Balcony Jacuzzi and Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom 2 Bathroom Apartment with Balcony and Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom 2 Bathroom Apartment with Balcony Jacuzzi and Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom 2 Bathroom Top Floor Apartment with Balcony and Ocean View

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

2 Bedroom 2 Bathroom High Floor Apartment with Balcony and Ocean View

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

at Water's Edge Resort ratings based on 411 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Water's Edge Resort

Everyone (213) Couples (90) Family (104)
4 out of 5
Great view and location

Posted by on 30 Apr. 2022

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4 out of 5
Great location, close to everything. Pools and gardens were great. Size of apartment excellent, decor and furniture need updating. Overall we had a great stay here and would come back again, thank you!

Posted by on 29 Mar. 2022

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5 out of 5
Staff were very accomodating as my daughter was sick and they gave us a late. Check out with no questions asked. Would recommend this stay to anyone.

Posted by on 8 Mar. 2022

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Comment from Hotel Management

16 Mar. 2022 by Jeff Aquilina - Managing Director

Hi Colin, Thank you for your 5 out of 5 review, the team and I are so pleased you enjoyed your stay. Hope you can visit us again soon.

3 out of 5
Couldn't check in until 330, which we understood due to staff shortage, but room was still dirty when we entered, wife had to wipe down kitchen benches, mould in bathrooms. Rooms need a massive revamp as they are starting to be really outdated. Very disappointing considering the price. If there's any positive the views are amazing

Posted by , from Yeppoon on 18 Jan. 2022

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Comment from Hotel Management

13 Feb. 2022 by Guest Service Team

Dear Glen, thank you for your review, sorry you did not enjoy every aspect of your stay. We are in the process of preparing a refresh of the apartments which will add to the facilities, great location and amazing views which was nice to read you enjoyed the views. Hope you can visit us again.

2 out of 5
The location and view was really good. However the overall cleanliness of the room was substandard, for eg... furniture,benchtops etc weren't clean, the sheets had marks on them and there was no bedspread.Was disappointed with our stay there.

Posted by on 22 Nov. 2021

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Comment from Hotel Management

23 Nov. 2021 by Guest Service Team

Hi Grace, I am sorry your room was not up to your expectations. I have passed on your feedback to our housekeeping staff. If you had let us know whilst you were still here, we would have rectified the issues immediately.

4 out of 5

Posted by on 17 Nov. 2021

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2 out of 5
The views were fantastic and although I didnt use the pool it looked nice .The lady at reception was lovely. The resort wwas advertised as modern luxury and top end but was extremely outdated and dirty and smelt bad. I slept on a towel as the linen looked dirt with marks and hair in bed. The shower smelt like urine. I was having difficulty connecting the power to room and called the after hours number for assistance only to be told sorry nothing he could do. Overall so dissapointed that I checked out in the morning

Posted by on 5 Nov. 2021

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Comment from Hotel Management

9 Nov. 2021 by Guest Service Team

Dear David, we are sorry to hear the room was not up to your expectations and I will be passing your comments on to our housekeeping team. If we were made aware of your concerns whilst you were inhouse, this would have been rectified immediately.

5 out of 5
Fantastic resort, magnificent views and you can walk to everything

Posted by on 30 Oct. 2021

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Comment from Hotel Management

31 Oct. 2021 by Jeff Aquilina - Managing Director

Dear Peter, Thank you for your sensational 5 out of 5 review, the team and I are so thrilled you enjoyed your stay. Hope you can visit us again.

5 out of 5
location was great people were friendly

Posted by on 20 Sep. 2021

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Comment from Hotel Management

21 Sep. 2021 by Guest Service Team

Hi David, thank you so much for your nice review. We are thrilled you had a great stay.

4 out of 5

Posted by on 17 Sep. 2021

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Property Features

There's a restaurant on site. Public spaces have free WiFi. At Water's Edge Resort offers its guests 3 outdoor swimming pools, a spa tub, a fitness center, and a children's pool. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the family-friendly at Water's Edge Resort. The hotel can provide concierge services, limo/town car service, and wedding services. Self parking is free. The property offers extended parking privileges. This 4-star Airlie Beach hotel is smoke free.

  • 47 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 2000
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Number of living rooms
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Property shuttles: Free train station pick-up; airport shuttle, ferry terminal shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

At Water's Edge Resort offers 47 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. 40-inch flat-screen televisions come with digital channels and DVD players. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include washers/dryers and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested. Housekeeping is provided weekly.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Digital channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

At Water's Edge Resort has a restaurant on site.

Spa Services

  • Body treatments
  • Facial treatments
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the ferry terminal, airport, and train station (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

At Water's Edge Resort offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; guests are provided with hand sanitizer; cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 20.00 (one way), (from 1 to 12 years old)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Water's Edge Airlie Beach
  • Water's Edge Resort Airlie Beach
  • Waters Edge Airlie Beach
  • at Water's Edge Resort Hotel
  • Waters Edge Hotel Whitsundays
  • Waters Edge Hotel Airlie Beach
  • at Water's Edge Resort Airlie Beach
  • at Water's Edge Resort Hotel Airlie Beach
  • At Water's Edge Resort Airlie Beach/whitsunday Islands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Registered guests are the only ones allowed to be in guestrooms.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.