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4.3 out of 5

"Was good until the elephants moved in above us. Very noisy above us. " More

By a verified traveller on Thu 09 Jul 2020

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Apartment, 1 Bedroom, Ocean View

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$213* Per night/room 25 Aug. - 26 Aug.

1 Bedroom Jacuzzi Ocean View Apartment

Bed Count 1 King Bed Maximum Occupancy 2 Max

2 Bedroom 2 Bathroom Ocean View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

2 Bedroom Jacuzzi Ocean View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

3 Bedroom 2 Bathroom Ocean View Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

2 Bedroom High Floor Ocean View Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Hotel Description

A luxury stay in the heart of Airlie Beach awaits you at at Water's Edge Resort. Within just a 10-minute stroll, you'll find Airlie Beach Lagoon and Boathaven Beach. Highlights at this family-friendly hotel include 3 outdoor swimming pools, and in-room kitchens and washers/dryers.

Flat-screen TVs with digital channels are featured in all 47 soundproofed rooms, and you can enjoy free WiFi, furnished balconies or patios, and iPod docks. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Pillowtop beds and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. Additionally, living rooms, dining areas, and DVD players are available. Weekly housekeeping is available.

A day of pampering can include deep-tissue massages, hot stone massages, and body wraps along with aromatherapy and Ayurvedic treatments. The hotel's restaurant is a nice spot to grab a bite. Enjoy the fitness center, spa tub, kids' swimming pool, and pool loungers. Plus you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of free train pick-up service.

Sights within a 15-minute walk of this Airlie Beach hotel include Airlie Beach Market and Port of Airlie.

at Water's Edge Resort ratings based on 394 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Water's Edge Resort

Everyone (206) Couples (90) Family (98)
1 out of 5
We checked in at 3.00 and were told our rooms weren't ready and asked to come back in 45 ,minutes - came back in an hour and still not ready. Room wasn't cleaned properly glass on floor under lounge, cigarettes on balcony despite being a non smoking room, no foxtel, gym, restaurant or spa even though advertised. Bedroom backed onto lift and extremely noisy all night. View is sensational but they really need to improve the operation of the place

Posted by , from Caloundra on 19 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Emma

Hello, We are sorry to see that we did not rate well from your stay recently. We appreciate your feedback and we will be addressing the issues that you experienced. Thank you

4 out of 5
Was good until the elephants moved in above us. Very noisy above us.

Posted by on 9 Jul. 2020

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Comment from Hotel Management

10 Jul. 2020 by Chrissy

Thank you for your feedback. We hope you enjoyed your stay in spite of the noise issues.

5 out of 5
Amazing views, helpful staff, convenient location. Seriously, this place is a bargain and ticks ALL of the boxes. Full self contained and spacious too!

Posted by , from Surfers Paradise on 3 Jul. 2020

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Comment from Hotel Management

6 Jul. 2020 by Emma

Thank you for taking the time to review our property. We look forward to welcoming you next time at Waters Edge Resort.

3 out of 5
Property was clean, close to facilities, and shops, staff were friendly and helpful. Maintenance during stay had water come in under the door with no notice to clients, if a slip or fall had been caused due to this water sitting just inside the doorway, I'm sure compensation would have been sort. Road noise is a little high and the Woolworths alarm going of at 2am each morning was not ideal.

Posted by , from Brisbane on 18 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Emma

Thank you for taking the time to provide us with feedback. I have past your concerns onto the relevant contractors who were pressure cleaning the walkways during your stay. We look forward to welcoming you back in the near future.

4 out of 5
I loved the size of the apartments and the staff, some of the furniture in our apartment requires updating/ replacing

Posted by on 14 Jun. 2020

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Comment from Hotel Management

23 Jun. 2020 by Emma

Thank you for you feedback. We look forward to welcoming you back to Waters Edge Resort.

3 out of 5
Room was not cleaned properly toilet bowl black ring black mold in bathroom baby spit on couch Bed was good layout great

Posted by , from Queensland on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by Emma

Thank you for taking the time in providing feedback. I will be passing on your concerns to the relevant departments. We look forward to welcoming you back in the future.

2 out of 5
The aircon in the room was very nice and cold. However the elevator was not working, and the guy at reception would not give a clear answer when they would fix it. We were on the third floor, and having to walk up and down stairs that often was terrible.

Posted by on 10 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Emma

Thank you for taking the time to review our property. Your feedback will be passed on to the relevant department. We look forward to welcoming you back to Waters Edge Resort.

2 out of 5

Posted by on 9 Mar. 2020

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Comment from Hotel Management

15 Mar. 2020 by Emma

Thank you for taking the time to review our property. If you could provide us with more information we will be able to address issues that you experienced. We appreciate your feedback.

5 out of 5
Location, location. Pools. Facilities Staff excellent. Very helpful. The views over Airlie beach were amazing.

Posted by , from Gold Coast on 17 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by Emma

Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 15 Feb. 2020

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Comment from Hotel Management

16 Feb. 2020 by Emma

Thanks for staying with us. We appreciate your feedback!

Property Features

There's a restaurant on site. Public spaces have free WiFi. At Water's Edge Resort offers its guests 3 outdoor swimming pools, a spa tub, a fitness center, and a children's pool. An airport shuttle (available 24 hours) and a ferry terminal shuttle are available for a fee. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the luxury at Water's Edge Resort. The hotel can provide concierge services, limo/town car service, and wedding services. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. This 4.5-star Airlie Beach hotel is smoke free.

  • 47 guestrooms or units
  • 5 levels
  • 2 buildings
  • Built in 2000
  • Dining venue
  • Childcare (surcharge)
  • Terrace on the roof
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Number of living rooms1
  • Free WiFi
  • Soundproofed rooms
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (39 km / 24.2 mi)
  • Property shuttles: Free train station pick-up; airport shuttle, ferry terminal shuttle, and shopping center shuttle
  • Parking: Free self parking

Room Amenities

At Water's Edge Resort offers 47 accommodations, which are accessible via exterior corridors and feature iPod docking stations and MP3 docking stations. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate living rooms. Pillowtop beds feature premium bedding. 40-inch flat-screen televisions come with premium digital channels and DVD players. Accommodations at this 4.5-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include washers/dryers and coffee/tea makers. Housekeeping is offered weekly and in-room massages can be requested. Housekeeping is provided on a limited basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony or patio (furnished)
  • Separate bedroom
  • Dining room
  • Living room
  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Digital channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (weekly)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible

Food & Drink

At Water's Edge Resort has a restaurant on site.

Spa Services

  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Prenatal massage
  • Thai massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

For after hours check-in guests must utilise the phone at reception desk to contact the manager.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40 per night.
  • Cribs (infant beds) are available for AUD 10 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Parking height restrictions apply
  • Individually wrapped food options are not available
  • Debit cards
  • No gap period between guests' stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 20.00 (one way), (from 1 to 12 years old)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Crib (infant bed) fee: AUD 10 per night
  • Rollaway bed fee: AUD 40 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Water's Edge Airlie Beach
  • Water's Edge Resort Airlie Beach
  • Waters Edge Airlie Beach
  • at Water's Edge Resort Hotel
  • Waters Edge Hotel Whitsundays
  • Waters Edge Hotel Airlie Beach
  • at Water's Edge Resort Airlie Beach
  • at Water's Edge Resort Hotel Airlie Beach
  • At Water's Edge Resort Airlie Beach/whitsunday Islands

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • At Water's Edge Resort offers transfers from the ferry terminal, airport, and train station (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.