"Was such a neat and tidy place to stay and admin were very nice and welcoming. " More
Free WiFi, flat-screen TVs, and coffee/tea makers are featured in all 20 rooms. In-room dining is easy with amenities like refrigerators and microwaves.
This motel offers free WiFi in public areas, a garden, and barbecue grills. Additionally, you'll find laundry facilities and tour/ticket assistance. Continental breakfast is available daily.
With a stay at this 3-star Winton motel, you'll be 25.6 km (15.9 mi) from Australian Age of Dinosaurs.
23 Feb. 2022 by Matilda
Hi Sebastian, Could you please let me know what room amenities you would like. We are a basic motel with Beds, tv, lovely new air-conditioners, tea, coffee facilities and an en-suite. We charge accordingly. Looking at your booking you paid $113 for a twin room. So please let me know what other amenities we could have provided? Especially for that price. We are not the Hilton, but we also don't charge Hilton Hotel prices. And please let me know what the customer service was lacking? We have lovely receptionist that are really lovely, so it is very upsetting when it is written otherwise with no explanation. Please contact the motel as I would be most interested to see what the problem was. If you came in after hours which I am starting to suspect then yes you would not have talked to a receptionist other than to let you know over the phone what your room number is. Some guests think we work all hours of the night, however we do have families we must take care of as well, so we cannot be here waiting in case someone needs service at 9pm or midnight. Kind Regards
23 Feb. 2022 by Matilda
Hi Andy, Sorry you had such a terrible experience. Just to address the issues raised. The water comes from the great artisan basin and goes through the town water plant. When hot it lets off a sulphur smell, luckily it is lovely to drink and perfectly fine. I still have only one head and have lived here for a long time. Spiders and bugs are rampant in the outback as are kangaroos. We fumigate regularly, however unfortunately when guests leave the door open bugs just wander in, really the insects have no manners. The sheets are launders very beautifully by a large laundry and delivered to us lovely and clean, maybe those insects that snuck in made your children itchy, just a thought. Thank you for letting the world of the internet know about the light not working, it would be really nice if guests would let us know as they have a bad habit of going out an inconvenient times. When told of the situation we jump into action and rectify the problem. And I see here that the bed had some fluff under it. We do check the bed and vacuum under them, sometimes in the busy times though it is longer between vacuuming so we will certainly address this. May I ask that you go to reception and discuss your concerns so they can be taken care of. It is sad for us, who work so very hard to try to make your experience pleasant and find out on the internet about issues that could have been taken care of. Thank you
24 Feb. 2022 by Matilda
Thank you Kerryn for taking the time to give us a lovely review, I wish more people would take the time like yourself as we often only see reviews when people are unhappy about something.
As a guest of Matilda Motel, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. Public spaces have free WiFi. A roundtrip airport shuttle is free (available 24 hours). Matilda Motel also features a garden and laundry facilities. Self parking is free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Matilda Motel offers 20 accommodations with coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions are featured in guestrooms. Housekeeping is offered daily and irons/ironing boards can be requested.
For a fee, guests can enjoy continental breakfast daily.
Recreational amenities at the motel include an outdoor pool.
Special check-in instructions:
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 9 PM. If you are planning to arrive after 9 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Matilda Motel offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 7 AM - 9 PM.
Guests arriving after 9 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa and Mastercard. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place.
