4.7 out of 5

"Bed was ok, zip twin, really felt the zip up. Pillows were ok, hotel had extra pillows in the cupboard which were good but I didn’t ask if they had f ... " More

By a verified traveller on Mon 27 Aug 2018

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Hotel Description

At Potters Toowoomba Boutique Hotel you'll be within just a 10-minute stroll of Laurel Bank Park and Grand Central Shopping Centre. Highlights at this hotel include a restaurant, free self parking and a bar/lounge.

Flat-screen TVs with cable channels are featured in all 54 rooms, and you can enjoy free WiFi, coffee/tea makers and free newspapers. Fridges and room service make in-room dining convenient. Additionally, free bottled water, safes and irons/ironing boards are available.

The restaurant, Potters Restaurant, is open for breakfast and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:00 AM and 9:30 AM.

Sights within a 20-minute walk of this 4-star Toowoomba hotel include Empire Theatre and Toowoomba Base Hospital.

Accessible King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$145 per night

Connecting King Room

Bed Count 2 King Beds Maximum Occupancy 5 Max

Executive King Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Potters Toowoomba Boutique Hotel ratings based on 151 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Potters Toowoomba Boutique Hotel

Everyone (130) Couples (10) Family (5)
5 out of 5
Modern clean and great location Netflix requires your login in which was fine for us

Posted by on 8 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Potter's Boutique Management

Thank you very much for your positive review. We hope to have you staying with us again.

5 out of 5
The staff were fantastic! I have a 2 year old daughter who was a little restless so I was walking with up and down the corridor when a staff member noticed my distress and offered my a glass of wine while I walked. Purely amazing! During breakfast the chef noticed my daughter also and turned her breakfast into a funny face and even came to the table to tell her about it. The little extras in service really made my stay that extra special. I highly recommend this property.

Posted by on 7 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Potter's Hotel Management

Thank you for being our guest, and for sharing your comments with us. We are grateful that you had an amazing experience during your visit and are delighted to read that we managed to exceed all of your expectations and that you enjoyed the service provided by our friendly staff. We would be honoured to welcome you back during your future visits to Toowoomba. Best regards, Potters Boutique Management

5 out of 5
Didn’t dislike anything. Well priced, great location. Couldn’t fault it really

Posted by on 7 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Potter's Boutique Management

Thank you very much for your positive review. We hope to see you again the near future. Kind regards

2 out of 5
We stayed here when it was newly opened and it was wonderful. This time however was really disappointing. It is showing signs of wear and the room was very noisy. When someone flushed the toilet upstairs the noise was deafening. We could hear people walking the corridor and talking outside and going up and down the stairs through the night. The staff were lovely and very professional though - the acoustics of the ground floor room we were in let it down.

Posted by on 5 Jul. 2019

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Comment from Hotel Management

15 Jul. 2019 by Potter's Boutique Management

Thank you for being our guest, and for writing this feedback regarding your stay. I deeply regret that we failed to exceed your expectations in with various aspects of our stay. Please accept my apology, and allow me to assure you that we are relentlessly working to have our guests satisfied, and all of your observations have been shared with Head Office. I hope that you will decide to grant us a chance to try and change your perception of Potter's Boutique Hotel in Toowoomba.

5 out of 5

Posted by on 23 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Potters Boutique Management

Thank you very much for your positive score.

5 out of 5
Comfortable spacious room and Netflix, restaurant meal was delicious . Staff was very accommodating.

Posted by on 17 Jun. 2019

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Comment from Hotel Management

25 Jun. 2019 by Potters Boutique Management

Thank you very much. We hope to see you again in the near future. Kind regards

4 out of 5
Room was lovely but right next to stairs! I was unlucky to have people stamping or banging above me. Location was great.

Posted by on 4 Jun. 2019

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Comment from Hotel Management

11 Jun. 2019 by Potters Boutique Management

Thank you very much for your feedback. Hope to see you again soon.

4 out of 5

Posted by on 3 Jun. 2019

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Comment from Hotel Management

10 Jun. 2019 by Potters Boutique Management

Thank you for staying with us.

5 out of 5
Liked that is was essentially brand new and in excellent condition. Staff were very helpful, friendly and accommodating

Posted by on 2 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Potters Boutique Management

Thank you for your positive review. We are much obliged for your recommendation and hope to host you again soon Kind regards

5 out of 5

Posted by on 25 May 2019

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Comment from Hotel Management

29 May 2019 by Potters Boutique Management

Thank you for the positive score! Looking forward to have you staying with us again

About the Potters Toowoomba Boutique Hotel

Location 258 Margaret Street, Toowoomba, QLD 4350

Renovations + Closures

The following facilities are closed on Sunday:

  • Restaurant

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Potters Toowoomba Boutique Hotel also features tour or ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Self parking is free. This 4-star Toowoomba hotel is smoke free.

  • 1 building
  • 54 guestrooms or units
  • 2 levels
  • Built in 2017
  • Dining venue
  • Bar or lounge
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Toowoomba Station (0.9 km / 0.6 mi)
  • Parking: Free self parking

Room Amenities

Potters Toowoomba Boutique Hotel offers 54 forms of air-conditioned accommodation with a safe and free newspapers. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower and complimentary toiletries. This Toowoomba hotel provides complimentary wireless Internet access. 50-inch Flat-screen televisions come with premium cable channels. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Fridge
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.

Potters Restaurant – This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday-Friday: 7 AM-7 PM
  • Saturday-Sunday: 8:00 AM-5:00 PM
If you are planning to arrive after 5:30 PM, please contact the property in advance using the information on the booking confirmation.

Reception hours are 8 AM - 5 PM on Saturday and Sunday. For more details, please contact the property using the information on the reservation confirmation received after booking.

This property's front desk is open during the following times:

  • Monday - Friday: 7 AM - 7 PM
  • Saturday - Sunday: 8:00 AM - 5:00 PM
Guests arriving after 5:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 35.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 14.5 and AUD 21.5 per person (approximately)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 35.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.