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4.1 out of 5

"Reasonably priced versus other hotels in the city. The reception service was excellent plus it was clean throughout. The windows rattled at night due ... " More

By a verified traveller on Sun 17 Mar 2024

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Hotel Description

Novotel Sydney City Centre puts you in the heart of Sydney, within just a 10-minute stroll of King Street Wharf and Queen Victoria Building. Highlights at this hotel include a restaurant and in-room free WiFi.

This smoke-free hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Other amenities include a snack bar/deli, express check-in, and luggage storage. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 4-star Sydney Central Business District hotel include Circular Quay and Cockle Bay Wharf.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$212* Per night/room 15 Apr. - 16 Apr.

Superior Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Superior Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Sydney City Centre ratings based on 248 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney City Centre

Everyone (85) Couples (60) Family (38)
5 out of 5

Posted by on 17 Mar. 2024

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4 out of 5
Reasonably priced versus other hotels in the city. The reception service was excellent plus it was clean throughout. The windows rattled at night due to a train below but wasn't that bad I suppose. Parking very very tight for a regular car - can't imagine you could fit a Prado or something big.

Posted by on 17 Mar. 2024

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1 out of 5
Very unsatisfactory. Is this a real Novotel, or some company using its name? For the price, this place was well below value. The television did not work. Local television was not able to be accessed. The advertisement for this place boasts 'satellite television'. The milk was past its use by date. We didn't find the room particularly clean. This is probably not the cleaners fault. I suspect too much is asked of them. Is this a real Novotel?

Posted by on 5 Mar. 2024

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5 out of 5
Great location right near Wynyard Station. Rooms are on the smallish side but fine for 2. I paid a premium because it was Taylor Swift weekend in Sydney so can’t comment on value for money during normal times. Staff were so friendly and helpful - and my room was ready when I arrived at 10am! Would recommend.

Posted by on 2 Mar. 2024

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Comment from Hotel Management

4 Mar. 2024 by Johnny

Thank you for the positive feedback. We wish to welcome you back again and hopefully your next stay is as enjoyable as this one.

4 out of 5
The staff in the bar either weren’t interested or didn’t know what they were doing. The rest of the staff were very polite and helpful.

Posted by on 24 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Johnny

Dear Jason,Thank you for your constructive feedback. I will share with the team and relevant department. We will definitely make changes where required.Hope to welcome you back to Novotel Sydney City Centre again.Kind Regards,Johnny Sanaullah

4 out of 5
Great location and central easy walking distance to loads of great restaurants Staff were lovely and helpful Clean and the rooms are much more spacious than they look on the website

Posted by on 17 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Johnny

It is great to know that you enjoyed your stay. I will share with my team about your positive comments.

4 out of 5
Really great location as only metres from Wynward station which is quick train ride from airport. Also close to lots of great restaurants and cafes. Recently refurbished and very tidy and clean. Only disappointment was the quality of the room service food which was not really up to Novotel standards

Posted by on 11 Feb. 2024

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Comment from Hotel Management

4 Mar. 2024 by Johnny

Thank you for the constructive feedback. I will share with relevant department and team members. We wish to welcome you back soon.

5 out of 5
The hotel’s location is excellent. It is close to The rocks, darling harbour and sydney shops. We used the train which is a block away. Loved the Japanese restaurant next door.

Posted by on 31 Jan. 2024

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Comment from Hotel Management

4 Mar. 2024 by Johnny

Dear Brendan,Thank you for sharing your experience with us. I am glad that you liked the hotel. We have a great restaurant too in the hotel. We hope that you can try our restaurant as well.Thank you once again for the feedback and we wish to welcome you back soon.Kind Regards,Johnny Sanaullah

5 out of 5
Would certainly stay again.

Posted by on 21 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Johnny

Thank you for your the great feedback.

4 out of 5

Posted by on 12 Jan. 2024

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Comment from Hotel Management

31 Jan. 2024 by Johnny

Thank you for the great review.

About the Mercure Sydney Wynyard

Location York Street, 7-9, Sydney, NSW 2000

Property Features

Along with a restaurant, there's a snack bar/deli on site. Public spaces have free WiFi. Novotel Sydney City Centre also features concierge services, express check-in, and room service (during limited hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Novotel Sydney City Centre was completed in November 2023. This 4-star Sydney hotel is smoke free.

  • 283 guestrooms or units
  • 22 levels
  • Built in 1968
  • Deli
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Concierge
  • Elevator
  • No smoking on site
  • Water dispenser
  • Dining venue

Family Friendly Amenities

  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Transport

  • Train station: Sydney Circular Quay Station (1.5 km / 0.9 mi)
  • Metro station: Wynyard Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Novotel Sydney City Centre offers 283 accommodations with safes and hair dryers. Accommodations offer separate sitting areas and include dining tables. 40-inch Smart televisions come with satellite channels. Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Sitting area
  • In-room dining (limited hours)
  • Smart television
  • Satellite channels
  • Electric kettle
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Novotel Sydney City Centre has a restaurant on site.

Late night fare is available from room service (during limited hours).

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

WiFi is available for up to 500 MB of data per 24 hours, per room. Additional data is available for a surcharge.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, cash, and mobile payments. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Children stay free
  • Parking height restrictions apply
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Children stay free - maximum age 12
  • Credit card pre-authorisation
  • Mobile payments
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Guest education on local ecosystems and culture
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 35 for adults and AUD 35 for children
  • Covered self parking fee: AUD 50 per day
  • Nearby parking fee: AUD 70 per day (328 ft away)
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Travelodge Wynyard
  • Travelodge Wynyard Hotel
  • Travelodge Wynyard Hotel Sydney
  • Travelodge Wynyard Sydney
  • Wynyard Travelodge
  • Travel Lodge Wynyard
  • Travelodge Wynyard Sydney Hotel Sydney
  • Travelodge Hotel Wynyard
  • Travelodge Sydney Wynyard

You should know

  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.