4.5 out of 5

"While it’s not as modern as the local hotels like the Amora it is very spacious, has great views, is very comfortable and has great parking on site if ... " More

By a verified traveller on Sun 12 Aug 2018

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Hotel Description

A luxury stay in the heart of Sydney awaits you at The York by Swiss-Belhotel International. Within a 20-minute stroll, you'll find popular places like Sydney Harbour Bridge and Sydney Opera House. Highlights at this property include 2 restaurants, and in-room kitchens and washers/dryers.

Enjoy the outdoor swimming pool, fitness centre, spa tub, and sauna. Additionally, you'll find free WiFi in public areas and laundry facilities. There's also self parking, along with the convenience of car rentals on site.

You'll be 0.9 km (0.5 mi) from Circular Quay and 4.4 km (2.7 mi) from University of Sydney with a stay at this 4.5-star Sydney Central Business District property.

Deluxe Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$198 per night

Deluxe One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Executive One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Deluxe Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Deluxe Executive Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Superior Apartment, 2 Bedrooms, Ensuite

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

The York by Swiss-Belhotel International ratings based on 443 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The York by Swiss-Belhotel International

Everyone (242) Couples (107) Family (94)
5 out of 5
The property was conveniently located to the Rocks area and readily accessible to the rest of the city due to its proximity to train station. Although a little dated the property was clean and well maintained. Highly recommended

Posted by on 15 Dec 2018

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Comment from Hotel Management

18 Dec 2018 by SMM

Thank you for your great review, we are pleased to hear the location was so desirable

2 out of 5
our initial room was sadly in need of a renovation...carpet was stretched and the room overall was poor and not what I was expecting...was moved to another room which had been renovated (very cheaply)

Posted by on 11 Dec 2018

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Comment from Hotel Management

12 Dec 2018 by SMM

I am sorry to hear of your experience and I apologize your were not satisfied with your stay. We are in the process of upgrading the rooms. We hope you will return one day and experience the newer rooms.

5 out of 5
Spacious. Great location to Sydney’s attractions Staff very gracious and helpful Domestic staff very good

Posted by , from Melbourne on 18 Oct 2018

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Comment from Hotel Management

19 Oct 2018 by Alex Farrell Front Office Manager

Dear Maryd, I am very pleased that you enjoyed your stay with us and found the location and facilities provided desirable for your needs while in Sydney. I’m sure that other travellers will find your room and travel tips helpful for their stay. Thank you for your recommendation and we look forward to welcoming you back again soon. Regards, Alex Farrell Front Office Manager

4 out of 5
Great position in the CBD, could walk everywhere. Being older with no double glazing there is a fair bit of noise but otherwise fantastic.

Posted by , from NZ on 25 Sep 2018

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Comment from Hotel Management

26 Sep 2018 by Alex Farrell Front Office Manager

Dear Warren, I am very pleased that you enjoyed your stay with us and found the location and facilities provided desirable for your needs while in Sydney. I’m sure that other travellers will find your room and travel tips helpful for their stay. In regards to your comment about the noise level and double glazing, I have shared your feedback with our management team and as we are continually striving to improve our product, we will be sure to take all of your comments on board. Kind Regards, Alex Farrell Front Office Manager

4 out of 5
Close to train , convenient . Suitable for the start of the Sydney Marathon

Posted by on 22 Sep 2018

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Comment from Hotel Management

23 Sep 2018 by Alex Farrell, Front Office Manager

We are appreciative of your review following your recent visit at The York by Swiss-Belhotel. We are delighted you took advantage of our central location and took comfort in our apartments. We look forward to having the opportunity to welcome you again soon. Kind Regards, Alex Farrell, Front Office Manager

2 out of 5

Disappointed

Booked one of the ‘refurbished’ rooms. The room had a fresh look, but the condition of the bathroom walls was very poor, chipped. Worst was the smell of the room -hard to describe but basically an overpowering funky-mouldy smell. Front desk were helpful, when realised that air freshener would not do the job, I was moved to another room. The ‘only one left’ was an un-refurbished room. At that point I just wanted to sleep and didn’t care about the looks of the room. The problem was a dripping tap (sink) and a full sized fridge that kept waking me up every time it turned on. Of course, the rate of the room I was moved into was lower, but no refund offered. Overall disappointed with what I was looking forward to be an enjoyable stay. Oh, and the pool was closed.

Posted by on 12 Aug 2018

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Comment from Hotel Management

7 Sep 2018 by Front Office Manager

Thank you for taking the time to post a review on your experience at The York by Swiss-Belhotel. We were disappointed to learn of your experience at our hotel as we place great importance on exceeding our guest’s expectations, and value your constructive feedback. . Please rest assured your comments have been shared with all the team to remind them of the importance of providing and maintaining our standards at all times.

4 out of 5

Loved the space, loved the views, loved location

While it’s not as modern as the local hotels like the Amora it is very spacious, has great views, is very comfortable and has great parking on site if you organise it in advance.

Posted by on 12 Aug 2018

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Comment from Hotel Management

12 Aug 2018 by Alex Farrell, Front Office Manager

Thank you for taking time to review our property. We appreciate you taking the time to share your positive experience at The York by Swiss-Belhotel. I am very pleased that you had such an enjoyable stay and I look forward to welcoming you back in the future.

2 out of 5
Not great service it was an effort to get dishwasher tablets and for the money why can’t they supply at least one lot of washing powder. Showers were grimy and old.

Posted by on 19 Apr 2018

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Comment from Hotel Management

19 Apr 2018 by SMM

Your feedback is vital in order for us to improve. I very much appreciate you sharing your concerns. I do hope that you will one day return to The York by Swiss-Belhotel and give us the opportunity to show you that we really can be exceptional in every sense.

4 out of 5
Staff great, Apartments convenient Great stay over all

Posted by on 3 Apr 2018

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Comment from Hotel Management

6 Apr 2018 by SMM

Thank you for your great review! We are so pleased you enjoyed your stay and hope to welcome you back in the future!

5 out of 5

fantastic

close to everything. great spot for all occassions

Posted by on 1 Mar 2018

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Comment from Hotel Management

12 Mar 2018 by SMM

We have an extremely convenient location, for all sorts of activities this big city has to offer. We appreciate your time for rating our serviced apartments. Looking forward to your future stays!

About the The York by Swiss-Belhotel International

Location 5 York Street, Sydney, NSW 2000

Property Features

As a guest of The York by Swiss-Belhotel International, you'll find an outdoor pool, a spa tub, a sauna, and a fitness centre. There are 2 restaurants on site. There's an onsite business centre. A computer station is on site and WiFi is free in public spaces. A terrace, tour or ticket assistance, and multilingual staff are also featured at the luxury The York by Swiss-Belhotel International. For a fee, parking is available. This 4.5-star Sydney apartment is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 28 levels
  • 2 dining venues
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family Property
  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (17.8 km / 11.1 mi)
  • Train station: Sydney Circular Quay Station (1.8 km / 1.1 mi)
  • Metro station: Wynyard Station (0.1 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The York by Swiss-Belhotel International offers 98 forms of air-conditioned accommodation which are accessible via exterior corridors, and features washers/dryers and DVD players. Rooms open to balconies. Televisions come with premium satellite channels and pay-per-view films. Accommodation at this 4.5-star apartment has kitchens with fridges, hobs, microwaves and separate dining areas. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and laptop-compatible safes. Additionally, rooms include minibars and coffee/tea makers. Housekeeping is provided on a daily basis.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Minibar
  • Satellite channels
  • Premium channels
  • Films for purchase
  • DVD player
  • Fridge
  • Microwave
  • Hob
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Separate shower and tub
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom

Food & Drink

The York by Swiss-Belhotel International has 2 restaurants on site.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 10:30 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60.0 per day.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed

Policies

Upon check-in, the hotel will obtain a pre-authorization by credit card for the amount of accommodation, with an AUD 50 per day security bond (to cover incidental charges). Release of this pre-authorization is dependent on individual banks and takes up to 3 weeks to process.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100.00 per stay

The charges below are included in your overall room price:

  • Resort fee

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: AUD 50.00 per night (in/out privileges)
  • Rollaway bed fee: AUD 60.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • York Swiss-Belhotel International Hotel Sydney
  • York Swiss-Belhotel International Hotel
  • York Swiss-Belhotel International Sydney
  • York Swiss-Belhotel International
  • York Swiss-Belhotel International Apartment Sydney
  • York Swiss-Belhotel International Apartment
  • The York by Swiss Belhotel International

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • The total price shown includes a resort fee.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.