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4.3 out of 5

"Lovely reception staff, great location, clean, quiet " More

By a verified traveller on Thu 27 Feb 2020

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Hotel Description

A luxury stay in Sydney awaits you at Quest Mascot Serviced Apartments. You'll be 3.8 km (2.4 mi) from Kogarah Golf Course and 4 km (2.5 mi) from Westfield Eastgardens. Highlights at this hotel include 8 restaurants, a free area shuttle, and a 24-hour fitness center.

All 91 soundproofed rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and DVD players. In-room dining is easy with amenities like microwaves, stovetops, and room service. Additionally, coffee/tea makers, in-room massages, and safes are available. Limited housekeeping is available.

The café, Cafe Sianos, is open for breakfast, brunch, and lunch. Rock's Brewing Co is the hotel's own brewpub. Conference space and a business center are among the business amenities offered. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning local cuisine breakfast is served between 6:00 AM and 1:00 PM. There's also self parking, along with the convenience of a free shopping center shuttle.

Sights within a 20-minute drive of this 4.5-star Mascot hotel include Sydney Cricket Ground and Paddington Markets.

Standard Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$119* Per night/room 23 Aug. - 24 Aug.

Standard Apartment, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Apartment, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Quest Mascot Serviced Apartments ratings based on 613 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Mascot Serviced Apartments

Everyone (336) Couples (157) Business (6) Family (103)
1 out of 5

Posted by on 12 Jul. 2020

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Comment from Hotel Management

12 Jul. 2020 by The Quest Mascot Team

Thank you for your review. We take these reviews seriously. If you would like to share with us your concerns and problems with your stay, our property manager, Gavin, would love to have a chat.

5 out of 5
Lovely reception staff, great location, clean, quiet

Posted by , from Orange nsw on 27 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you so much for your review, our friendly staff will be so happy to hear that you enjoyed their great service! We agree our location, so conveniently located to the airport, is a real bonus of our property and are so happy that you enjoyed our great and clean rooms! We look forward to your next stay with us!

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you so much for your review, we are really glad that you enjoyed your stay so much and look forward to welcoming you back again soon.

4 out of 5
3 things Firstly we arrived in Sunday during the Storm and as Quest leave their mini BYS parked in the undercover area, taxis can not get under cover for drop off. The Rain was so heavy that even the 2-4min we spent trying to get out of the taxi and our bags out of the boot meant we all got soaked as well as our bags. We were dress for our job that night but had to get changed before leaving to start work. This happen to us again when we tried to go to work that night and again arriving back after work a few days later. This did not make for a pleasant start to both our stay or our day night at work as we were wet for half out shift. Secondly the shower head in the bathroom was broken and had to be placed at full height for it to stay in place, the aclesners would know about this as they are the ones that put it up height to start with, we were in room 801 Thirdly there is a tv in the bedroom that is not digital so it only has the Foxtel channel it also has a broken remote that only works when it wants to. You would be better off taking the TV out of the room so people are not disappointed however you could replace the TV with a Digital I’ve got about $250.

Posted by on 15 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you for your feedback, we appreciate your concerns. Gavin, our Property Manager would love to talk with you to discuss your stay. He looks forward to talking with you.

2 out of 5

Posted by on 9 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you for taking the time to leave a review - we appreciate your feedback! We encourage all our guests to contact our friendly reception staff if there are any problems with the rooms. If you have any further concerns, please do not hesitate to send a message to our property manager Gavin.

4 out of 5
Convenient for transit stays and close enough to shops to get out from airport

Posted by , from Perth on 30 Dec. 2019

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Comment from Hotel Management

30 Jan. 2020 by The Quest Mascot Team

Thank you so much for your review, we are very happy with our special location and so its great that you found it so convenient! We hope to see you again soon!

4 out of 5
Nice room layout and well presented. TV didn’t work. The construction mess on the main roadway!...

Posted by on 15 Dec. 2019

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Comment from Hotel Management

20 Dec. 2019 by Property Manager

Dear Guest, We very much appreciate the time you have taken to review our property. Thank you for the review, we very much value all our guest's reviews. We are delighted to know that you liked the room layout and the presentation. Whereas I apologize that the TV did not work for you, our housekeeping team always checks the working of the TV after the room has been cleaned, we apologize that you had to experience the situation. We have already advised the respective department to act on this. Whereas the construction is concerned, the roads are being expanded to ease the airport traffic, whereas most of the work is completed and hopefully it should be completed fully very soon. We wish you the best and look forward to one more chance to welcome you to Quest Mascot. Warm Regards, The Team at Quest Mascot.

3 out of 5
The room was double booked and I had to find another accommodation at 10pm.

Posted by on 11 Dec. 2019

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Comment from Hotel Management

21 Dec. 2019 by Property Manager

Dear Guest, Thank you for taking the time to review our property! We apologize for the experience you gained at Quest Mascot. We wish you the best and look forward to another chance to welcome you back to Quest Mascot. Warm Regards, The Team at Quest Mascot.

4 out of 5

Posted by on 18 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Quest Mascot

Dear Guest Thank you for taking the time to review Quest Apartments Hotel Mascot. Your feedback is important to us, as we are always striving to create a wonderful guest experience. We are delighted to know that you had a pleasant stay at our property. We wish you the best and look forward to welcoming you again in the nearest future. Thank you again, The Team at Quest Mascot.

5 out of 5
Quick, accommodating and friendly service. Receptionist/front desk was so helpful. The extras of on the go breakfast and wifi was a bonus. Would stay again.

Posted by on 18 Nov. 2019

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Comment from Hotel Management

19 Nov. 2019 by Quest Mascot

Dear DCastro Thank you for taking the time to review Quest Apartments Hotel Mascot. Your feedback is important to us, as we are always striving to create a wonderful guest experience. We are delighted to know that you had a pleasant stay at our property. We wish you the best and look forward to welcoming you again in the nearest future. Thank you again, The Team at Quest Mascot.

About the Quest Mascot Serviced Apartments

Location 108 114 Robey Street, Mascot, NSW 2020

Property Features

There are 8 restaurants on site. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. An area shuttle within 5.0 kilometers and a shopping center shuttle are free. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the luxury Quest Mascot Serviced Apartments. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 8 levels
  • 8 dining venues
  • Built in 2008
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Sydenham Station (4.3 km / 2.7 mi)
  • Property shuttles: Free area shuttle within 5.0 kilometers and shopping center shuttle; airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Quest Mascot Serviced Apartments offers 91 air-conditioned accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on a limited basis and in-room massages can be requested. Renovation of all guestrooms was completed in February 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:00 AM to 1:00 PM.

Cafe Sianos - This café serves breakfast, brunch, lunch, and light fare. A children's menu is available.

Rock's Brewing Co - Onsite brewpub. Open daily.

Mezza Train - This theme restaurant specializes in Mediterranean cuisine. Open daily.

Curry Craze - This restaurant specializes in Indian cuisine. Open daily.

La Bufala - This restaurant specializes in Italian cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 11:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Sunday: 7 AM - 11:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

This property's front desk is open during the following times:

  • Monday - Sunday: 7 AM - 11:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available through room service.Each guestroom is kept vacant for a minimum of 48 hours between bookings.The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

  • One child stays free
  • UnionPay
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Car not required
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is available for guests
  • Masks are available for guests
  • Debit cards not accepted
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Gloves are available for guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Parking height restrictions apply
  • Individually wrapped food options are available through room service
  • Gap period enforced between guests' stays 48 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 30.00 per person (approximately)
  • Airport shuttle fee: AUD 7 per person (one-way)
  • Airport shuttle fee per child: AUD 3.5 (one-way), (from 2 to 13 years old)
  • Covered self parking fee: AUD 30.00 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Mascot Airport Sydney
  • Quest Sydney Airport Mascot
  • Quest Mascot Serviced Apartments Apartment
  • Quest Mascot Serviced Apartments
  • Quest Serviced Apartments
  • Quest Mascot Serviced Apartments Hotel Mascot
  • Quest Mascot Serviced Apartments Hotel
  • Quest Mascot Serviced Apartments Mascot
  • Quest Mascot Serviced Apartments Hotel Mascot

You should know

  • Quest Mascot Serviced Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.