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4.3 out of 5

"Car parking was expensive 40 dollars for one night seemed excessive. " More

By a verified traveller on Sun 02 May 2021

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Hotel Description

A luxury stay in Sydney awaits you at Quest Mascot Serviced Apartments. You'll be 3.8 km (2.4 mi) from Kogarah Golf Course and 4 km (2.5 mi) from Westfield Eastgardens. Highlights at this hotel include 8 restaurants, a free area shuttle, and a 24-hour fitness center.

All 91 soundproofed rooms feature flat-screen TVs with cable channels, and you can enjoy free WiFi, free wired Internet, and DVD players. In-room dining is easy with amenities like microwaves, stovetops, and room service. Additionally, coffee/tea makers, in-room massages, and safes are available. Limited housekeeping is available.

The café, Cafe Sianos, is open for breakfast, brunch, and lunch. Rock's Brewing Co is the hotel's own brewpub. Conference space and a business center are among the business amenities offered. Other amenities include free WiFi in public areas, a fitness center, and a snack bar/deli. Each morning local cuisine breakfast is served between 6:00 AM and 1:00 PM. There's also limited parking, along with the convenience of a free shopping center shuttle.

Sights within a 20-minute drive of this 4.5-star Mascot hotel include Sydney Cricket Ground and Paddington Markets.

Standard Studio

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$127* Per night/room 20 Jun. - 21 Jun.

Standard Apartment, 1 Bedroom, Kitchen

Bed Count 1 King Bed Maximum Occupancy 3 Max

Family Apartment, 2 Bedrooms, Kitchen

Bed Count 1 King Bed Maximum Occupancy 5 Max

Executive Apartment, 2 Bedrooms

Bed Count 1 King Bed Maximum Occupancy 5 Max

Quest Mascot Serviced Apartments ratings based on 580 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Mascot Serviced Apartments

Everyone (317) Couples (151) Business (6) Family (95)
5 out of 5

Posted by on 9 May 2021

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Comment from Hotel Management

25 May 2021 by The Quest Mascot Team

Thank you so much for leaving such a great review, we are very happy that you were able to enjoy your stay so much! We hope to see you again soon. Thanks,

4 out of 5
Car parking was expensive 40 dollars for one night seemed excessive.

Posted by on 2 May 2021

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Comment from Hotel Management

2 May 2021 by The Quest Mascot Team

Thank you for your review, We are glad you enjoyed the majority of your stay. Unfortunately, for us, we do have extremely limited parking available onsite. However we always have our offsite (1 minute walk away) parking available as an option - which is much cheaper per night. We hope to see you again soon. Thanks, The Quest Mascot Team

2 out of 5
We were very disappointed when we arrived as a family of 5 as a late arrival to find that there were not enough beds made up

Posted by on 19 Apr. 2021

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Comment from Hotel Management

21 Apr. 2021 by The Quest Mascot Team

Thank you for taking the time to leave a review, we are very sorry that your stay wasn't up to the high expectations and standards we set for ourselves. Gavin, our property manager would love to discuss your stay if you are able to. Please note we always encourage all guests to let us know if there are any problems so that we may assist and fix them. Additionally we always do follow the booking notes in terms of bedding configuration. We are sorry once again about your stay and hopefully we will be able to make it up to you the next time.

5 out of 5
The front desk staff are absolutely the best.. its one of the reasons my partner and i stay at Quest. They are a total asset to the company. You feel like your checking in with friends, they know you as an individual not a number.

Posted by on 13 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by The Quest Mascot Team

Thank you so much for your outstanding response! It makes us so happy to know how much you appreciate our friendliness and we will be looking forward to welcoming you back again soon!

4 out of 5

Posted by on 1 Jan. 2021

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Comment from Hotel Management

6 Jan. 2021 by The Quest Mascot Team

Thank you for your great review. We are very happy that you enjoyed your stay so much and we look forward to welcoming you back soon! Thanks

4 out of 5
Rosa at front desk at check in was just so beautiful and so so welcoming with an amazing personality and smile. Total asset to Quest mascot. Room was nice, only downside was we could not use shower/bath as tap was broken 😔. Rosa did offer us another room to shower in though. This woman is amazing

Posted by on 18 Dec. 2020

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Comment from Hotel Management

20 Dec. 2020 by The Quest Mascot Team

Thank you so much for your great review, it's great to hear that you really enjoyed your stay! We will definitely let Rosa know how much you appreciated her care, she will be very happy to hear it! We are terribly sorry about the shower not working, we always want to do better and would love another opportunity to offer you a better stay without any inconveniences!

1 out of 5

Posted by on 12 Jul. 2020

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Comment from Hotel Management

12 Jul. 2020 by The Quest Mascot Team

Thank you for your review. We take these reviews seriously. If you would like to share with us your concerns and problems with your stay, our property manager, Gavin, would love to have a chat.

5 out of 5
Lovely reception staff, great location, clean, quiet

Posted by , from Orange nsw on 27 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you so much for your review, our friendly staff will be so happy to hear that you enjoyed their great service! We agree our location, so conveniently located to the airport, is a real bonus of our property and are so happy that you enjoyed our great and clean rooms! We look forward to your next stay with us!

5 out of 5

Posted by on 25 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you so much for your review, we are really glad that you enjoyed your stay so much and look forward to welcoming you back again soon.

4 out of 5
3 things Firstly we arrived in Sunday during the Storm and as Quest leave their mini BYS parked in the undercover area, taxis can not get under cover for drop off. The Rain was so heavy that even the 2-4min we spent trying to get out of the taxi and our bags out of the boot meant we all got soaked as well as our bags. We were dress for our job that night but had to get changed before leaving to start work. This happen to us again when we tried to go to work that night and again arriving back after work a few days later. This did not make for a pleasant start to both our stay or our day night at work as we were wet for half out shift. Secondly the shower head in the bathroom was broken and had to be placed at full height for it to stay in place, the aclesners would know about this as they are the ones that put it up height to start with, we were in room 801 Thirdly there is a tv in the bedroom that is not digital so it only has the Foxtel channel it also has a broken remote that only works when it wants to. You would be better off taking the TV out of the room so people are not disappointed however you could replace the TV with a Digital I’ve got about $250.

Posted by on 15 Feb. 2020

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Comment from Hotel Management

7 Mar. 2020 by The Quest Mascot Team

Thank you for your feedback, we appreciate your concerns. Gavin, our Property Manager would love to talk with you to discuss your stay. He looks forward to talking with you.

About the Quest Mascot Serviced Apartments

Location 108 114 Robey Street, Mascot, NSW 2020

Property Features

There are 8 restaurants on site, along with a snack bar/deli. A computer station is on site and WiFi is free in public spaces. You'll find a business center on site. An area shuttle within 5.0 kilometers and a shopping center shuttle are free. A 24-hour fitness center, tour/ticket assistance, and a vending machine are also featured at the luxury Quest Mascot Serviced Apartments. This 4.5-star Sydney hotel is smoke free.

  • 1 building
  • 91 guestrooms or units
  • 8 levels
  • 8 dining venues
  • Built in 2008
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Parking (limited spaces)

Transport

  • Airport: Sydney Airport (SYD) (3.6 km / 2.2 mi)
  • Train station: Sydney Sydenham Station (4.3 km / 2.7 mi)
  • Property shuttles: Free area shuttle within 5.0 kilometers and shopping center shuttle; airport shuttle

Room Amenities

Quest Mascot Serviced Apartments offers 91 air-conditioned accommodations with DVD players and safes. Flat-screen televisions come with cable channels. Guests can make use of the in-room microwaves and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on a limited basis and in-room massages can be requested. Renovation of all guestrooms was completed in February 2016.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • DVD player
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower
  • Cribs (surcharge)
  • Housekeeping (limited)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy local cuisine breakfast daily from 6:00 AM to 1:00 PM.

Cafe Sianos - This café serves breakfast, brunch, lunch, and light fare. A children's menu is available.

Rock's Brewing Co - Onsite brewpub. Open daily.

Ichuros - This theme restaurant specializes in Mediterranean cuisine. Open daily.

Curry Craze - This restaurant specializes in Indian cuisine. Open daily.

La Bufala - This restaurant specializes in Italian cuisine. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 10:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 8:00 PM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 10:00 PM
  • Saturday - Sunday: 8:00 AM - 8:00 PM
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • One child stays free
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Car not required
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available through room service
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 18.00 and AUD 30.00 per person (approximately)
  • Airport shuttle fee: AUD 8 per person (one-way)
  • Airport shuttle fee per child: AUD 7.5 (one-way), (from 2 to 13 years old)
  • Nearby parking fee: AUD 30 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quest Apartment Mascot Airport Sydney
  • Quest Sydney Airport Mascot
  • Quest Mascot Serviced Apartments Apartment
  • Quest Mascot Serviced Apartments
  • Quest Serviced Apartments
  • Quest Mascot Serviced Apartments Hotel Mascot
  • Quest Mascot Serviced Apartments Hotel
  • Quest Mascot Serviced Apartments Mascot
  • Quest Mascot Serviced Apartments Hotel Mascot

You should know

  • Quest Mascot Serviced Apartments offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.