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4.8 out of 5

"We like the Hotel for its well located position and we’ve stayed several times over a period of years. This time however due to covid restrictions th ... " More

By a verified traveller on Mon 08 Jun 2020

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Pullman Quay Grand Sydney Harbour. Within steps you'll find Customs House and Government House. Highlights at this romantic hotel include a restaurant, an indoor swimming pool, and in-room kitchens.

You can enjoy flat-screen TVs with satellite channels, and all 68 rooms feature washers/dryers, free WiFi, and balconies. Kitchens come equipped with refrigerators, microwaves, and stovetops, and minibars provide refreshments. Premium linens welcome you to a good night's rest, and other nice touches include jetted tubs and bathrobes. Sofa beds, living rooms, and dining areas are also available.

The restaurant, Q dining, serves international cuisine and is open for breakfast, lunch, and dinner. Hacienda Sydney Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the fitness center, spa tub, and pool loungers. Business amenities include conference space, a business center, and limo/town car service. Additionally, you'll find free WiFi in public areas and laundry facilities. Each morning full breakfast is served between 7 AM and 11 AM. There's also the convenience of valet parking.

Places within a short walk of this 5-star Sydney Central Business District hotel include Circular Quay and Sydney Opera House.

Suite, 1 Bedroom, Garden View

Bed Count 1 Full Bed Maximum Occupancy 4 Max
AU$281* Per night/room 30 Jul. - 31 Jul.

Deluxe Suite, 1 Bedroom, Garden View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Suite, 1 Bedroom, Harbour View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Harbour View (Harbour view)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 2 Bedrooms, Garden View

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Pullman Quay Grand Sydney Harbour ratings based on 500 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Pullman Quay Grand Sydney Harbour

Everyone (205) Couples (198) Family (90)
3 out of 5
We like the Hotel for its well located position and we’ve stayed several times over a period of years. This time however due to covid restrictions the pool & gym were closed. No room service on Sundays, no breakfast either and no pay TV. No compendium in the room or price for minibar items. I couldn’t buy a movie as we always do. They should have said at time of booking all of this wasn’t available as those things complete your stay. Why was there not a reduced rate ????? as there was nothing extra and we were told to order uber eats or walk around and find a place to eat. I suggest do your homework first before booking. Very disappointing overall for $429 per night absolutely nothing but room only. We won’t be back and we’ve been coming here for many years. So tired of organisations blaming covid for slackness and being upfront on the conditions prior to booking - fix it because you lost a long term client.

Posted by , from North Sydney on 8 Jun. 2020

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Comment from Hotel Management

21 Jun. 2020 by Steve Savic, General Manager

Dear Hellen, Thank you for taking the time to comment on your stay at the Pullman Quay Grand Sydney Harbour. Clearly we have completely missed in a number of areas during your stay. Please accept my sincerest apology for all of the shortfalls you encountered, it is absolutely not the usual standard we pride ourselves on and it is most disheartening to read of your disappointment with your time with us. Since receiving your feedback, we have discussed your experience as a team and no doubt this is an opportunity to make some significant improvements to ensure this is an isolated incident and most definitely not standard. Kind Regards,

4 out of 5
Great location, pillows not great. Kitchenette reasonably well stocked. Super convenient part of the CBD.

Posted by , from Southern Highlands on 25 May 2020

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Comment from Hotel Management

28 May 2020 by Steve

Dear JasminBE, thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager

5 out of 5

Posted by on 30 Apr. 2020

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Comment from Hotel Management

30 Apr. 2020 by Steve

Thank you very much for your rating. We are delighted that you enjoyed your time with us! Kind regards, Steve Savic, General Manager

5 out of 5
Great location and view. Internet is excellent (I was there to enable me to work) and Im sure that when the C virus is over and the hotels usual services and amenities are available again that this would be my number one choice for a stay of any length in the heart of Sydney.

Posted by on 16 Apr. 2020

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Comment from Hotel Management

20 Apr. 2020 by Simon

Thank you for your kind feedback. It is so lovely to hear you enjoy the fantastic location of the hotel and its spectacular surroundings. We hope to welcome you back some time soon. Sincerely, Simon Anderson, Front Office Manager.

5 out of 5

Posted by on 24 Mar. 2020

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Comment from Hotel Management

26 Mar. 2020 by The Pullman Team

Dear Guest, Thank you for rating with a 5 out of 5! We all hope to see you again next time you are in Sydney. Kind Regards,

5 out of 5

Posted by on 22 Mar. 2020

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Comment from Hotel Management

23 Mar. 2020 by The Pullman Team

Dear Guest, Thank you so much for rating your stay with the best score possible! We all hope to see you again in the future! Kind Regards,

4 out of 5
It was in a great position with a wonderful view. Room was well appointed and I appreciated all the facilities.

Posted by , from Sydney on 8 Mar. 2020

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Comment from Hotel Management

10 Mar. 2020 by The Pullman Team

Good morning Amanda, Thank you for your review. We are glad you enjoyed our location and the facilities offered in the Suite. We all hope to welcome you back soon! Kind Regards

4 out of 5
Fantastic location right on Circular Quay with Bridge view. Lots of dining options nearby, and transport very easy with ferries, railway station, and light rail all within 200m. Apartment style rooms - spacious and well appointed, but very dated. Probably about right at the current price compared to others we stayed at in same area.. Security deposit paid at check in is still not released - other hotels we stayed at during our trip released bond same day. We needed to drop our bags at hotel early as we had just checked out of a nearby hotel. The staffmember was not friendly, was yelling out to other customers over my shoulder, and spoke abruptly to the other staffmember at Reception. We felt like an imposition. All other staff were excellent.

Posted by , from Gladstone on 19 Feb. 2020

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Comment from Hotel Management

20 Feb. 2020 by The Pullman Team

Good evening Lis, Thank you for your review. It is a pleasure to read how much you enjoyed the location and our Apartment. Please note we will update our rooms throughout the year. The deposit usually take a few business days to be release. We are sorry to hear about your experience upon departure and we will investigate to understand what happened. Kind Regards,

4 out of 5

Posted by on 14 Feb. 2020

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Comment from Hotel Management

17 Feb. 2020 by The Pullman Team

Dear Guest, Thank you for taking the time to rate your last stay with us and hope to see you soon again! Kind Regards

2 out of 5

Posted by on 5 Feb. 2020

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Comment from Hotel Management

13 Feb. 2020 by The Pullman Team

Dear Guest, Thank you for taking the time to rate your last stay with us. We are sorry to receive your score and hope to hear from you soon to find out what went wrong. Kind Regards,

About the Pullman Quay Grand Sydney Harbour

Location 61 Macquarie Street, Sydney, NSW 2000

Property Features

Pullman Quay Grand Sydney Harbour offers its guests an indoor pool, a spa tub, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and limo/town car service are available. The luxury Pullman Quay Grand Sydney Harbour also features tour/ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 5-star Sydney hotel is smoke free.

  • 1 building
  • 68 guestrooms or units
  • 11 levels
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Valet parking (surcharge)

Transport

  • Airport: Kingsford Smith Intl. Airport (SYD) (16.8 km / 10.4 mi)
  • Train station: Sydney Circular Quay Station (0.7 km / 0.4 mi)
  • Metro station: Martin Place Station (0.9 km / 0.6 mi)
  • Parking: Valet parking available for a surcharge

Room Amenities

Pullman Quay Grand Sydney Harbour offers 68 accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms and include sofa beds. Beds feature premium bedding. Flat-screen televisions come with satellite channels and pay movies. Accommodations at this 5-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms feature minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Separate bedroom
  • Dining room
  • Living room
  • Jetted tub
  • Pull-out sofa bed
  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • DVD player
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast daily from 7 AM to 11 AM.

Q dining - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Hacienda Sydney Bar - This bar specializes in Cuban cuisine and serves light fare only. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 55.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staffed front desk
  • Guests will receive an email with special check-in instructions
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: AUD 35 per person (approximately)
  • Valet parking fee: AUD 65 per night (in/out privileges)
  • Rollaway bed fee: AUD 55.0 per night
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pullman Harbour
  • Pullman Harbour Aparthotel
  • Pullman Harbour Aparthotel Sydney Quay Grand
  • Pullman Quay Grand Sydney Harbour
  • Pullman Sydney Quay Grand
  • Quay Grand Hotel Sydney
  • Quay Grand Suites Sydney Hotel Sydney
  • Pullman Quay Grand Sydney Harbour Aparthotel
  • Pullman Quay Grand Harbour Aparthotel
  • Pullman Quay Grand Harbour
  • Pullman Quay Grand Sydney Harbour Hotel
  • Pullman Quay Grand Harbour Hotel
  • Quay Grand Suites Sydney Hotel
  • Pullman Quay Sydney Harbour
  • Pullman Quay Grand Sydney Harbour Hotel
  • Pullman Quay Grand Sydney Harbour Sydney
  • Pullman Quay Grand Sydney Harbour Hotel Sydney

You should know

  • Pool access available from 6:00 AM to 10:30 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.