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3.9 out of 5

"Very clean hotel. Nice restaurant attached Would stay again. Easy shuttle to Airport " More

By a verified traveller on Tue 26 Jul 2022

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Hotel Description

Novotel Sydney International Airport Hotel places you steps from Cahill Park and within a 10-minute stroll of Kogarah Golf Course. Highlights at this hotel include a restaurant, a bar/lounge, and a conference center.

The restaurant, The Marke Kitchen & Bar, serves regional cuisine and is open for breakfast, lunch, and dinner. The Marke Bar is the hotel's own lobby lounge. 9289 square feet (863 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Wolli Creek hotel, you'll be 16.6 km (10.3 mi) from Sydney Opera House.

Superior Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$194* Per night/room 14 Aug. - 15 Aug.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Novotel Sydney International Airport Hotel ratings based on 324 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Novotel Sydney International Airport Hotel

Everyone (246) Couples (15) Business (10) Family (43)
4 out of 5
Nice

Posted by on 5 Aug. 2022

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5 out of 5
Very clean hotel. Nice restaurant attached Would stay again. Easy shuttle to Airport

Posted by on 26 Jul. 2022

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4 out of 5
Friendly helpful staff

Posted by on 25 Jul. 2022

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3 out of 5
I was checking in late and wanted to get to my room, i had an early start the next morning. At first they give me the wrong room, i had to go back down and wait a quite a while to get another room. The lighting in the rooms is not enough and finding all the switchs is a pain. Apart from all of this the rest of the brief stay was great.

Posted by on 4 Jul. 2022

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Comment from Hotel Management

21 Jul. 2022 by zayne

Dear Nigel Thank you for you feedback after your stay with us. I was very pleased read that your stay was enjoyable. I apologise for the mix up with the room, but I am glad it was rectified immediately. Thank you again for the feedback and we hope to see you soon Kind regards Zayne Boon

4 out of 5
Good place to stay while in transit through Sydney international.

Posted by on 1 Jul. 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Thank you Ken for your positive feedback Kind regards Zayne Boon

5 out of 5
Staff and cleanliness was superb after a long international flight

Posted by on 24 Jun. 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Thank you Jaala for such positive feedback Hope to see you again soon Kind regards Zayne Boon

3 out of 5
We booked a room for 3 people but there was only 2 towels.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Thank you Gordon for your feedback, I have discussed your comment with the housekeeping team to ensure that the toweling covers the extra person in the room Please accept my apologies Kind regards Zayne Boon

4 out of 5
Good

Posted by on 17 Jun. 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Thank you Garry for your feedback Kind regards Zayne Boon

1 out of 5
Bathroom was unclean had mould in it. Housekeeping can not ever clean the room correctly Found a old dirty Sock next to the bed near window. Very poor cleaning for a Hotel like this. Would not stay here again

Posted by on 5 Jun. 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Dear Peter Thank you for your feedback, I was really disappointed to read of your experience - please accept my sincere apologies. I have discussed your concerns with my housekeeping team and put in place an extensive program to address the issues raised Thank you again for your feedback Kind regards Zayne Boon

5 out of 5
Amazing staff

Posted by on 25 May 2022

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Comment from Hotel Management

21 Jul. 2022 by Zayne

Dear Ryan Thank you for your feedback, very much appreciated Kind regards Zayne Boon

About the Novotel Sydney International Airport Hotel

Location 22 Levey Street, Wolli Creek, NSW 2205

Renovations + Closures

The property is closed during October, November, December, January, and February.

Property Features

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. There's an onsite business center. Public spaces have free WiFi. Event space at this hotel measures 9289 square feet (863 square meters) and includes a conference center. The eco-friendly Novotel Sydney International Airport Hotel also features tour/ticket assistance, a garden, and a picnic area. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 271 guestrooms or units
  • 9 levels
  • 9289 sq ft of conference space
  • 863 sq m of conference space
  • Deli
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • ATM
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Sydney Arncliffe Station (2.3 km / 1.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Novotel Sydney International Airport Hotel offers 271 air-conditioned accommodations with minibars and safes. A pillow menu is available. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Sydney hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

The Marke Kitchen & Bar - This restaurant specializes in regional cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Marke Bar - This lobby lounge specializes in regional cuisine. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Novotel Sydney International Airport Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 45.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay (for stays between 1 January - 31 December)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 28.50 per person (approximately)
  • Fee for in-room wireless Internet: AUD 10 per 24-hour period (rates may vary)
  • Airport shuttle fee: AUD 8.50 per person (one-way)
  • Airport shuttle fee per child: AUD 8.50 (one-way), (up to 18 years old)
  • Covered self parking fee: AUD 15 per night
  • Extended parking fee: AUD 15 per night
  • Late check-out fee: AUD 120 (subject to availability)
  • Rollaway bed fee: AUD 45.0 per day
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Sydney International Airport
  • Mercure Sydney International Airport
  • Mercure Hotel Sydney Airport
  • Mercure Sydney Airport Hotel Wolli Creek
  • Mercure Wolli Creek
  • Mercure Sydney International Airport Hotel Wolli Creek
  • Mercure Sydney International Airport Hotel
  • Novotel Sydney Airport
  • Novotel Sydney International Airport Hotel Hotel
  • Novotel Sydney International Airport Hotel Wolli Creek
  • Novotel Sydney International Airport Hotel Hotel Wolli Creek
  • Novotel Sydney International Airport formerly Mercure Hotel
  • Novotel Sydney International Airport formerly Mercure
  • Novotel Sydney International Airport (formerly Mercure) Hotel
  • Mercure Sydney International Airport
  • Novotel Sydney Mercure

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.