For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
Novotel Sydney Central puts you in the heart of Sydney, within just a 10-minute stroll of popular attractions like Paddy's Market and Powerhouse Museum. Highlights at this hotel include a restaurant, an outdoor swimming pool, and a 24-hour fitness center.
You can enjoy LCD TVs with cable channels, and all 255 rooms feature WiFi, wired Internet, and coffee/tea makers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Pillow menus and free toiletries are nice touches to enhance your stay. Additionally, safes, hair dryers, and phones are available.
Attractions within a 10-minute walk of this 4-star Chinatown hotel include Capitol Theatre and World Square Shopping Centre.
Executive Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
3 Max
Standard Room, 2 Queen Beds
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Superior Room, 1 King Bed, Balcony
Bed Count1 King BedMaximum Occupancy
3 Max
Standard Room, 1 King Bed
Bed Count1 King BedMaximum Occupancy
3 Max
Superior Room, 2 Queen Beds, Balcony
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Executive Room, 2 Queen Beds
Bed Count2 Queen BedsMaximum Occupancy
4 Max
Novotel Sydney Central ratings based on 357 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Novotel Sydney Central
Everyone (289)Couples (6)Business (2)Family (50)
4 out of 5
Posted by a verified traveller on 8 Mar. 2020
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Comment from Hotel Management
24 Mar. 2020
by Felise
Dear Valued Guest,
Thank you for your recent stay at the Novotel Sydney Central.
We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.
We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the future!
Kind Regards,
Felise Irlandez
Assistant Manager
5 out of 5
Great location. Staff were extremely friendly and helpful. Travelling with two teenagers. We all had a wonderful stay.
Posted by David, from Gold Coast on 3 Mar. 2020
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Comment from Hotel Management
24 Mar. 2020
by Felise
Dear David,
Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 5/5 review!
I am delighted to hear that you had an overall positive experience and that you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!
Kind Regards,
Felise Irlandez
Assistant Manager
5 out of 5
Great location, comfortable beds family friendly, great pool.
Posted by Minnie, from Sydney on 2 Mar. 2020
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Comment from Hotel Management
24 Mar. 2020
by Felise
Dear Minnie,
Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 5/5 review!
I am delighted to hear that you had an overall positive experience and that you found our location convenient to your needs. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.
We appreciate you taking the time to provide us with your feedback. We look forward to welcoming you back in the near future!
Kind Regards,
Felise Irlandez
Assistant Manager
5 out of 5
Posted by a verified traveller on 1 Mar. 2020
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Comment from Hotel Management
24 Mar. 2020
by Felise
Dear Valued Guest,
Thank you for your recent stay at the Novotel Sydney Central and for a fantastic 5/5 review!
We trust that you had an enjoyable stay with us. It is always a pleasure to receive a positive review.
We look forward to welcoming you back in the near future!
Kind Regards,
Felise Irlandez
Assistant Manager
3 out of 5
Decor is dated and pool facilities limited for similar priced hotels nearby. Compared with the Novotel in Darling Harbour, this was not as sophisticated. The breakfast buffet was much better there as well. Location is great. The staff and management were absolutely outstanding though. What a wonderful group of people. Always greeted us, helped out and even sent a complimentary bottle of champagne because we had been inconvenienced due to a faulty air conditioner. There was chocolate and a hand written note apologising. It was fantastic. It made the stay overall worth every cent. Again, congratulations to the wonderful staff!!!
Posted by a verified traveller on 15 Feb. 2020
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Comment from Hotel Management
28 Feb. 2020
by Nicolette
Dear Anonymous,
Thank you for your recent stay at the Novotel Sydney Central.
We appreciate you taking the time to share your feedback. Please accept my apologies for the inconvenience caused with your air conditioning during your stay and we thank you for bringing it to our attention. However, we are delighted to hear that the team provided you with wonderful service and made you feel welcome.
Should we have the pleasure of welcoming you back in the future, please do not hesitate to let me know if there is anything we can do to make your stay more comfortable.
Kind Regards,
Nicolette Ng
Assistant Front Office Manager
5 out of 5
Posted by a verified traveller on 9 Feb. 2020
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Comment from Hotel Management
13 Feb. 2020
by Nicolette
Dear Anonymous,
Thank you for your recent stay at the Novotel Sydney Central.
We trust that you had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback.
We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future!
Kind Regards,
Nicolette Ng
Assistant Front Office Manager
5 out of 5
The area is fantastic close to china Town and public transport. The staff were wonderful and friendly.
Rooms clean and big enough for a family of four.
Posted by a verified traveller on 3 Feb. 2020
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Comment from Hotel Management
13 Feb. 2020
by Nicolette
Dear Anonymous,
Thank you for your recent stay at the Novotel Sydney Central.
It is great to hear that you found our location convenient to your needs and the team to be friendly. We trust that you and your family had an enjoyable stay with us. It is always a pleasure to be receiving positive feedback.
We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future!
Kind Regards,
Nicolette Ng
Assistant Front Office Manager
3 out of 5
The room was quiet small for 4 people, but the beds is comfortable.
Posted by Ampi, from Canberra on 30 Jan. 2020
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Comment from Hotel Management
13 Feb. 2020
by Nicolette
Dear Ampi,
Thank you for your recent stay at the Novotel Sydney Central.
We are pleased to hear that you found the beds to be comfortable. We trust that you had an enjoyable stay with us.Please accept our apologies as you found your room to be small. We will be sure to pass your feedback on to be taken into consideration for future improvement.
We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future!
Kind Regards,
Nicolette Ng
Assistant Front Office Manager
5 out of 5
We chose the rate that included breakfast as it wasn’t a lot more to pay and the breakfast was fabulous. Full, fresh buffet and lots of variety. Something for everyone.
It was great to have pool towels available at the pool and not to have to request them.
Staff were all friendly and greeted us when we passed them.
Downside - nowhere really to hang towels in the bathroom.
Posted by a verified traveller on 23 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by Nicolette
Dear Anonymous,
Thank you for your recent stay at the Novotel Sydney Central.
It is great to hear that you enjoyed our delicious buffet breakfast as well as our pool facilities. We trust that you had an enjoyable stay with us. Please accept my apologies regarding the towel racks in the bathroom. I will be sure to pass your feedback on to be taken into consideration for future improvement.
We appreciate you taking the time to provide us with your feedback. We look forward to be welcoming you back in the near future!
Kind Regards,
Nicolette Ng
Assistant Front Office Manager
5 out of 5
Very family friendly. Our kids were welcomed with a small kids gift each, the pool was heated & perfect on a cool day, and the kids menu had a great range of healthy options very reasonably priced (and our kids were given yet another small gift at dinner!).
Posted by a verified traveller on 18 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by Nicolette
Dear Anonymous,
We very much appreciate your comments regarding your stay at the Novotel Sydney Central.
We are delighted to hear that you and your family had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day and I will be sure to pass your thanks to the team.
Thank you for your kind feedback, and we hope to see you again soon for another memorable stay with us.
Warm Regards,
Nicolette Ng
Assistant Front Office Manager
Available in all rooms:
WiFi (surcharge)
, Wired Internet access (surcharge)
Available in some public areas:
WiFi (surcharge)
, Wired Internet access - surcharge
Parking
Self parking (surcharge)
Transport
Airport: Kingsford Smith Intl. Airport (SYD) (9.8 km / 6.1 mi)
Train station: Sydney Central Station (1 km / 0.6 mi)
Metro station: Paddy's Markets Light Rail Station (0.4 km / 0.3 mi)
Property shuttles: Airport shuttle
Parking: Self parking available for a surcharge
Room Amenities
Novotel Sydney Central offers 255 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions come with premium cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.
Minibar
In-room dining (24 hours)
HD television
Cable channels
Premium channels
Refrigerator
Coffee maker
Pillow options
Shower
Cribs (free)
Rollaway beds (surcharge)
Housekeeping (daily)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Field House Restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Minimum check-in age is: 18
Check-in time ends at anytime
Special check-in instructions:
Front desk staff will greet guests on arrival.
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 70.0 per night.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of ALLSAFE (Accor Hotels) guidelines. The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.
Number of children who can stay for free – 2
UnionPay
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
gap period enforced between guest stays 24 hours
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property follows sanitisation practices of Safe Travels (WTTC - Global)
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: AUD 32 for adults and AUD 16 for children (approximately)
Fee for in-room wireless Internet: AUD 19.95 per 24-hour period (rates may vary)
Fee for in-room wired Internet: AUD 19.95 per 24-hour period (rates may vary)
Fee for wireless Internet in public areas: AUD 19.95 per 24-hour period (rates may vary)
Fee for wired Internet in public areas: AUD 19.95 per 24-hour period (rates may vary)
Self parking fee: AUD 38.00 per night (in/out privileges)
Rollaway bed fee: AUD 70.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
