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4.4 out of 5

"Property is new, opened in 2019, so it is in excellent condition. Free parking and The Fiddler Hotel on the same premises. " More

By a verified traveller on Mon 14 Jun 2021

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Hotel Description

At Mercure Sydney Rouse Hill you'll be within just a 15-minute stroll of Rouse Hill Village Centre and Rouse Hill Regional Park. Highlights at this hotel include 4 restaurants, 2 bars/lounges, and an outdoor swimming pool.

LED TVs with cable channels are featured in all 78 soundproofed rooms, and you can enjoy free WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and room service is also available. Additionally, safes, hair dryers, and irons/ironing boards are available.

This business-friendly hotel offers free WiFi in public areas, concierge services, and a 24-hour front desk. Added amenities include a free manager's reception, a coffee shop/café, and a snack bar/deli. Each morning cooked-to-order breakfast is served between 7:00 AM and 10:30 AM. There's also the convenience of free self parking.

Within a 30-minute drive of this 4-star Rouse Hill hotel, attractions include Hillsong Church and Featherdale Wildlife Park.

Superior Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$133* Per night/room 11 Jul. - 12 Jul.

Deluxe Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Superior Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Mercure Sydney Rouse Hill ratings based on 78 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Mercure Sydney Rouse Hill

Everyone (37) Couples (24) Family (27)
5 out of 5
Property is new, opened in 2019, so it is in excellent condition. Free parking and The Fiddler Hotel on the same premises.

Posted by on 14 Jun. 2021

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Comment from Hotel Management

15 Jun. 2021 by Rezz A - Guest Experience Manager

Dear Anonymous, Thank you for your review. I am glad you found our 2 years young property in excellent condition. I do hope to welcome you back soon, safe travels till then!

5 out of 5
Location, cleanliness and quiet

Posted by on 24 May 2021

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Comment from Hotel Management

25 May 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Easy parking. Really quiet, even though on a busy road. Great access to North West area.

Posted by on 24 May 2021

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Comment from Hotel Management

24 May 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The room we stayed in was beautiful, clean and quiet. The staff were friendly and helpful.

Posted by on 28 Apr. 2021

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Comment from Hotel Management

30 Apr. 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

4 out of 5
The accommodation was fine however the restaurant was a joke. They don’t have a restaurant they have a ‘food court’ next door that had some kind of voucher system and was packed. Food just ok overall dining experience very disappointing.

Posted by on 20 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by Mercure Sydney Rouse Hill

Dear Guest, Thanks for staying with us. We appreciate your feedback! We understand your concern. Our restaurant is accepting Dine & Discover Vouchers by NSW which will be till end of June 2021. We are sorry if your dining experience was disappointing. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

5 out of 5
Restaurant across the path (Fiddler) was excellent and so convenient

Posted by on 17 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

5 out of 5
Great staff, clean , very simple checkin and checkout would definitely stay again if in area

Posted by on 15 Apr. 2021

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Comment from Hotel Management

16 Apr. 2021 by Hotel Management

Dear Anonymous. Thanks for staying with us. We appreciate your feedback! We hope your next visit would be as pleasant as the previous one.

5 out of 5

Posted by on 10 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

5 out of 5

Posted by on 9 Apr. 2021

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Comment from Hotel Management

22 Apr. 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

4 out of 5
This property was very comfortable and in a good location.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

9 Apr. 2021 by Mercure Sydney Rouse Hill

Thanks for staying with us. We appreciate your feedback!

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi. There are 3 meeting rooms available. The eco-friendly Mercure Sydney Rouse Hill also features an outdoor pool, coffee/tea in a common area, and concierge services. Self parking is free. This 4-star Sydney hotel is smoke free.

  • 78 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Concierge
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Playground on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Schofields Station (5.6 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Mercure Sydney Rouse Hill offers 78 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

The hotel hosts a free manager's reception daily.

Mercure Sydney Rouse Hill has 4 restaurants on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards and cash. Onsite parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 19 for adults and AUD 10 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Credit card charges are subject to a surcharge of 1.3 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Sydney Rouse Hill Hotel
  • Mercure Sydney Rouse Hill Rouse Hill
  • Mercure Sydney Rouse Hill Hotel Rouse Hill

You should know

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.