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4.0 out of 5

"Location Lack of signage - missed the driveway first attempt. " More

By a verified traveller on Mon 25 May 2020

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Hotel Description

A luxury stay in Rosehill awaits you at Mercure Sydney Parramatta. Within a 20-minute stroll, you'll find popular places like Rosehill Gardens Racecourse and University of Western Sydney Parramatta Campus. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and plasma TVs.

All 165 soundproofed rooms feature satellite TV, coffee/tea makers, and free newspapers. Minibars provide refreshments, and 24-hour room service is also available. Nice touches include rainfall showerheads and free toiletries. Additionally, safes, hair dryers, and phones are available.

M Restaurant and Bar is open for breakfast, lunch, and dinner. At the hotel's own bar/lounge, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour fitness center, and outdoor tennis court. 1431 square feet (133 square meters) of event facilities include a meeting room, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4.5-star Rosehill hotel include Qudos Bank Arena and ANZ Stadium.

Standard Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$95* Per night/room 6 Jun. - 7 Jun.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Privilege, Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Mercure Sydney Parramatta ratings based on 448 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mercure Sydney Parramatta

Everyone (337) Couples (25) Business (2) Family (72)
4 out of 5

Posted by on 2 Jun. 2020

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5 out of 5
Location Lack of signage - missed the driveway first attempt.

Posted by , from Sydney on 25 May 2020

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2 out of 5

Posted by on 12 May 2020

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3 out of 5
quiet location was further than i thought from parramatta

Posted by , from central coast new on 13 Mar. 2020

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Comment from Hotel Management

16 Mar. 2020 by Elise Martin

Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise Martin Assistant manager

3 out of 5

Posted by on 10 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Elise Martin

Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Elise martin Front Office Assistant Manager

1 out of 5
Nothing. average hotel in every respect. Checking in too long for 4 couples waiting.Bathroom drainage flooding our disabled area...very dangerous...toilet blocked to flush 7 times before it flushed.reception told my wife personally that she booked a disabled taxi so we could meet friends before Elton John Concert...that time was chopped in half.A partial refund would be respectful in this case...this is all noted down on our booking history.

Posted by , from Tanilba Bay on 8 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Stephen cossetto

Dear Rob, Thank you for taking the time to tell us about your experience at the {hotel}. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At {brand}, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We would like to personally talk to you in regards to this issue, so if you would like to call on 8836 1008 and we can discuss this at a convenient time for you. Sincerely, Stephen Cossetto Front Office Operations Manager

5 out of 5
Great location, reasonable price. Breakfast was lovely. Bed was comfortable

Posted by on 7 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Elise martin

Elise Martin Front Office Assistant Manager

4 out of 5

Posted by on 7 Mar. 2020

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Comment from Hotel Management

11 Mar. 2020 by Elise

Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise Martin Front Office Assistant Manager

5 out of 5

Posted by on 27 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Elise martin

Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise martin Front Office Assistant Manager

4 out of 5
Bed and bedding was comfortable and fresh. Some aspects of building and furnishings were a little tired looking.

Posted by on 24 Feb. 2020

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Comment from Hotel Management

28 Feb. 2020 by Elise Martin

Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta. Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team. Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon. Kind regards, Elise martin Front Office Assistant Manager

About the Mercure Sydney Parramatta

Location 106 Hassall Street, Rosehill, NSW 2142

Property Features

Mercure Sydney Parramatta offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1431 square feet (133 square meters). A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney Parramatta. For a fee, parking is available. This 4.5-star Rosehill hotel is smoke free.

  • 1 building
  • 165 guestrooms or units
  • 7 levels
  • 1431 sq ft of conference space
  • 133 sq m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge)

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (26.3 km / 16.3 mi)
  • Train station: Sydney Camellia Station (0.6 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mercure Sydney Parramatta offers 165 accommodations with minibars and safes. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to 10 AM.

Mercure Sydney Parramatta has a restaurant serving breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cots (infant beds) available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 30 per person (approximately)
  • Self parking fee: AUD 15 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mercure Hotel Parramatta
  • Mercure Parramatta
  • Mercure Sydney Parramatta Hotel
  • Mercure Sydney Parramatta
  • Mercure Sydney Parramatta Hotel Rosehill
  • Mercure Hotel Sydney Parramatta
  • Mercure Hotel Rosehill
  • Mercure Sydney Parramatta Rosehill
  • Mercure Sydney Parramatta Hotel
  • Mercure Sydney Parramatta Rosehill
  • Mercure Sydney Parramatta Hotel Rosehill

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.