A luxury stay in Sydney awaits you at Mercure Sydney Parramatta. Within a 20-minute stroll, you'll find Rosehill Gardens Racecourse and University of Western Sydney Parramatta Campus. Highlights at this family-friendly hotel include in-room free WiFi, free Internet, and plasma TVs.
M Restaurant and Bar is open for breakfast, lunch, and dinner. At the hotel's own lounge bar, you can stop for a drink. Enjoy the outdoor swimming pool, 24-hour gym, and outdoor tennis court. 1431 square feet (133 square meters) of event facilities include conference space, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli. There's also the convenience of self parking.
With a stay at this 4.5-star Rosehill hotel, you'll be 23.6 km (14.7 mi) from Circular Quay and 26.5 km (16.4 mi) from Sydney Harbour Bridge.
Mercure Sydney Parramatta ratings based on 449 Verified Reviews
Review Summary
3.9
out of 5
4.0 out of 5.0
Room cleanliness4.0 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.0 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for Mercure Sydney Parramatta
Everyone (308)Couples (24)Business (1)Family (94)
3 out of 5
The room was basic and definitely need renovation.
Posted by Mujtaba on 19 Sep. 2022
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2 out of 5
Very average, good for one night if you need somewhere cheap. Staff is was very rude, aircon / bathroom ventilation didn’t work.
Posted by Toby on 27 Aug. 2022
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5 out of 5
Very convenient for our over night stay
Posted by Danielle on 18 Aug. 2022
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4 out of 5
The bay window had really nice view. Was nice and quite yet close to everything.
Posted by Kerryn on 18 Jul. 2022
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4 out of 5
Great property for families. Very outdated don’t expect usual Mercure standards. Staff all helpful and lovely. Pool is great!
Posted by Simone on 9 Jul. 2022
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4 out of 5
Good location close to Olympic park. Good clean family rooms
Posted by Ainslie on 19 Jun. 2022
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Comment from Hotel Management
21 Jun. 2022
by SK
DearAinslie,
Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta.
Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team.
Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.
Kind regards,
Saad Khan
Front Office Assistant Manager
2 out of 5
The bathroom was unexceptable. Drain was blocked and we had water running on to carpet outside bathroom. When i told front dest they just said shower head needs to be faced towards wall and she told us to put towels down to stop water flow. Did not want to listen that the drain was actual blocked. Ither then that its a nice place. But shower was so bad that i wont be back.
Posted by Dane on 13 Jun. 2022
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Comment from Hotel Management
21 Jun. 2022
by SK
Dear Dane,
Thank you for taking the time to tell us about your experience at the Mercure Sydney Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Saad Khan
Front Office Assistant Manager
5 out of 5
Lady on reception was absolutely lovely and went the extra mile - unfortunately I didn’t get her name.
Posted by Emma on 14 May 2022
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Comment from Hotel Management
16 May 2022
by SK
Dear Emma,
Thank you so much for taking the time to respond to our guest survey and share with us some feedback on your recent stay at the Mercure Sydney Parramatta.
Its great to read that you enjoyed your stay with us and I look forward to sharing your review with the entire team.
Once again, thank you for sharing your experience with us and we look forward to welcoming you again soon.
Kind regards,
Saad Khan
Front Office Assistant Manager
4 out of 5
It would have been nice to use our hotel voucher on checkout only to be told it was to late and had to be used on check in
Posted by John on 24 Apr. 2022
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Comment from Hotel Management
25 Apr. 2022
by SK
Dear John,
Thanks for your email.
We do Accept NSW Vouchers however it can be redeem upon Check-In as we do take payments upfront.
Looking forward to welcoming you for another great stay.
Kind regards,
Mercure Parramatta
Mercure Sydney Parramatta offers its guests an outdoor pool, an outdoor tennis court, and a 24-hour fitness center. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 1431 square feet (133 square meters) and includes conference space. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mercure Sydney Parramatta. For a fee, parking is available. This 4.5-star Sydney hotel is smoke free.
1 building
165 guestrooms or units
7 levels
1431 sq ft of conference space
133 sq m of conference space
Deli
Childcare (surcharge)
Business facilities
Conference space
Dry cleaning
Self-service laundry
Front desk (24 hours)
Express check-in
Express check-out
Staff is multilingual
Storage area for luggage
Front-desk safe
Tour and ticket information
Concierge
Terrace
Garden
Newspapers in lobby (free)
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Family property
Number of outdoor pools - 1
Free WiFi
Soundproofed rooms
Outdoor tennis courts - 1
Snack bar/deli
Laundry facilities
Babysitting or childcare (surcharge)
Internet
Available in all rooms:
Free WiFi
, Free wired internet
Available in some public areas:
Free WiFi
, Free wired internet
Parking
Self parking (surcharge)
Transport
Train station: Sydney Camellia Station (0.6 km / 0.3 mi)
Parking: Self parking available for a surcharge
Room Amenities
Mercure Sydney Parramatta offers 165 accommodations with safes and complimentary newspapers. Plasma televisions come with premium satellite channels and pay movies. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
In-room dining (limited hours)
HD television
Satellite channels
Premium channels
Movies for purchase
Coffee maker
Shower
Rainfall showerhead
Housekeeping (daily)
Newspapers (free)
Hair dryer
Safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Sound-insulated rooms
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Food & Drink
Mercure Sydney Parramatta has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at midnight
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Children 12 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Cribs (infant beds) are not available.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Eurocard. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).
No rollaway/extra beds available
No cots (infant beds) available
Children stay free
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Smoke detector
Security system
LGBTQIA friendly
Children stay free: Maximum age 12
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are compulsory at the property
Contactless food service / room service is not available
Reservation is not required for facilities on site
Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)
Mobile key entry is not available
Food service has been amended for enhanced safety
Property does not require health documentation at check-in
Fees
Guests will be asked to pay the following charges at the property:
Deposit: AUD 100 per night
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Self parking fee: AUD 15 per night
Credit card charges are subject to a surcharge of 1.5 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Mercure Hotel Parramatta
Mercure Parramatta
Mercure Sydney Parramatta Hotel
Mercure Sydney Parramatta
Mercure Sydney Parramatta Hotel Rosehill
Mercure Hotel Sydney Parramatta
Mercure Hotel Rosehill
Mercure Sydney Parramatta Rosehill
Mercure Sydney Parramatta Hotel
Mercure Sydney Parramatta Rosehill
Mercure Sydney Parramatta Hotel Rosehill
You should know
Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions
Mercure Sydney Parramatta offers free cancellation on select room rates. Check out the cancellation policy for more info.
Mercure Sydney Parramatta uses enhanced cleaning measures, ensures social distancing, and gives staff personal protective equipment. Sanitization practices of Bureau Veritas (third-party expert - Global) are followed. There is a shield between guests and staff in the main contact areas.
Yep, Mercure Sydney Parramatta has a self car park for AUD 15 per night.
Mercure Sydney Parramatta has an outdoor pool.
A lounge bar, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Mercure Sydney Parramatta.
Sure does, breakfast is available daily.
No, Mercure Sydney Parramatta does not offer an airport shuttle service.
Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
