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3.6 out of 5

"There were only 2 quite flat pillows on my king sized bed. Nowhere near big enough or enough of them. If there were 2 people sharing that bed it would ... " More

By a verified traveller on Tue 09 Apr 2024

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Hotel Description

At ibis budget Casula Liverpool you'll be 2 km (1.3 mi) from Casula Mall and 2.4 km (1.5 mi) from University of Wollongong, South Western Sydney Campus. Highlights at this hotel include free in-room WiFi.

This smoke-free hotel offers free WiFi in public areas, express check-out, and a television in a common area. Additionally, you'll find coffee/tea in a common area, laundry facilities, and a microwave in a common area. Each morning continental breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Attractions within a 30-minute drive of this Casula hotel include Accor Stadium and Qudos Bank Arena.

Standard Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$81* Per night/room 22 Apr. - 23 Apr.

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

ibis budget Casula Liverpool ratings based on 427 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for ibis budget Casula Liverpool

Everyone (274) Couples (62) Business (6) Students (1) Family (71)
3 out of 5
There were only 2 quite flat pillows on my king sized bed. Nowhere near big enough or enough of them. If there were 2 people sharing that bed it would have been worse. No spare pillows or blankets in the room. I used the only 2 pillows available plus a folded towel and woke with a sore neck.

Posted by on 9 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Ali

Hi Deanne,We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concernsRegards,Mehboob AliGeneral Manager

3 out of 5
Ok for an overnight stay

Posted by on 7 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Ali

Hi Josie,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

3 out of 5
-

Posted by on 4 Apr. 2024

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Comment from Hotel Management

9 Apr. 2024 by Ali

Hi Margaret,We're sorry to hear about your experience. Our team is here to assist, and we encourage guests to communicate any concerns directly at the reception. We're committed to ensuring your satisfaction and would appreciate the opportunity to address your specific concerns.Regards,Mehboob AliGeneral Manager

1 out of 5
The duty manager was rude and abrupt when asked for tea bags and milk. My wife and I had travelled 700 k's to get here for a good nights sleep prior to attending my daughters wedding.My wife asked if she could have a drinks glass for me when purchased soft drink on the premises, she was told no we don't supply glasses for guests, not a good rapport from the manager on duty. We will never book at IBIS again in future, As a paying guest its unfortunate that staff at IBIS lack customer relations skills to represent the motel chain.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

28 Mar. 2024 by Ali

Hi Ziggy,Apologies for any unprofessional vibes from our staff. That's not our jam. I'm taking this seriously and having a chat with the team. We're committed to better vibes next time. Thanks for your honesty.Regards,Mehboob AliGeneral Manager

4 out of 5
Very comfortable bed and in a quiet location. I had a beautiful sleep. The only complaint would be that there wasn’t enough coffee for us in our room. The staff were very friendly and helped us when we required it.

Posted by on 17 Mar. 2024

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Comment from Hotel Management

17 Mar. 2024 by Ali

Hi Malcolm,Thank you for your positive review! We're glad you enjoyed your stay. Regarding amenities, please note that certain items are available upon request at our reception. We appreciate your understanding and hope to welcome you back soon.Regards,Mehboob AliGeneral Manager

5 out of 5

Posted by on 14 Mar. 2024

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Comment from Hotel Management

9 Apr. 2024 by Ali

Hi Jordan,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!Regards,Mehboob AliGeneral Manager

5 out of 5
Great for a stop over recharge and the price was good. Staff were great.

Posted by on 13 Mar. 2024

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Comment from Hotel Management

15 Mar. 2024 by Ali

Hi Darren,Thank you for your kind words about our staff! We appreciate your feedback on the facilities as well. Your comments help us identify areas for improvement. We're committed to making your next stay even betterRegards,Mehboob AliGeneral Manager

4 out of 5
Staff were lovely & room immaculate. Loved our stay.

Posted by on 25 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Ali

Hi Rebecca,We're delighted to hear that our staff made a positive impact on your stay! Your recognition means a lot to us. Thank you for choosing us, and we can't wait to provide you with another excellent experience in the future.Regards,Mehboob AliGeneral Manager

2 out of 5

Posted by on 24 Feb. 2024

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Comment from Hotel Management

26 Feb. 2024 by Ali

Hi Emily,I apologize for any issues you encountered. This falls below our standards. Please share your view if you think any areas need improvement. Your feedback is invaluable, and we appreciate your patience.Regards,Mehboob AliGeneral Manager

2 out of 5
reception staff made key collection easy

Posted by on 15 Feb. 2024

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Comment from Hotel Management

20 Feb. 2024 by Ali

Hi Lea,Thank you for sharing your positive experience with us! We're delighted to hear you enjoyed your stay. Your kind words mean a lot to us. Looking forward to welcoming you back soon!

About the ibis budget Casula Liverpool

Location 437 Hume Highway, Casula, NSW 2170

Property Features

As a guest of ibis budget Casula Liverpool, you'll find a vending machine, coffee/tea in a common area, and laundry facilities. Public spaces have free WiFi. Ibis budget Casula Liverpool also features express check-out, a television in a common area, and a microwave in a common area. Free self parking is available. This Sydney hotel is smoke free.

  • 1 building
  • 74 guestrooms or units
  • 3 levels
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Television in lobby
  • No smoking on site
  • Microwave in a common area
  • Water dispenser

Family Friendly Amenities

  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sydney Liverpool Station (2.3 km / 1.5 mi)
  • Parking: Free self parking

Room Amenities

Ibis budget Casula Liverpool offers 74 air-conditioned accommodations with coffee/tea makers and complimentary toiletries. Flat-screen televisions are featured in guestrooms. Bathrooms include showers. This Sydney hotel provides complimentary wireless Internet access. Hair dryers, change of towels, and change of bedsheets can be requested.

  • Flat-screen television
  • Coffee maker
  • Shower
  • Hair dryer available
  • Toiletries (free)
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 10:00 AM.

Hotel Policies

Check-in

  • Check-in time starts at noon
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:00 AM - 10:00 PM. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 10:00 PM.
Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and cash. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 10:00 PM
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Humane animal treatment
  • Sustainability/community reinvestment (10% revenue or more)
  • Comprehensive food waste policy
  • Comprehensive recycling policy

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: AUD 100 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately AUD 10 per person
  • Credit card charges are subject to a surcharge of 1.4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • ibis budget Casula Liverpool Hotel
  • ibis budget Liverpool Hotel
  • ibis budget Casula Liverpool
  • ibis budget Liverpool
  • ibis budget Casula Liverpool Hotel
  • ibis budget Casula Liverpool Casula
  • ibis budget Casula Liverpool Hotel Casula

You should know

  • Alcohol isn't served at ibis budget Casula Liverpool.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.