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4.6 out of 5

"Great location and very quiet " More

By a verified traveller on Sat 13 Nov 2021

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Hotel Description

A luxury stay in Sydney awaits you at Grand Mercure The Hills Lodge. You'll be 0.1 km (0.1 mi) from Norwest Business Park and 2.7 km (1.7 mi) from Bella Vista Farm. Highlights at this Tudor hotel include in-room free WiFi, free Internet, and LCD TVs.

TVs with satellite channels are featured in all 97 rooms, and you can enjoy safes, hair dryers, and phones. In-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, irons/ironing boards, desks, and wardrobes or closets are available.

A relaxing visit to Temple Skincare Day Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and mani/pedis. The restaurant, Nobles Restaurant and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas, a conference center, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

With a stay at this 4.5-star Castle Hill hotel, you'll be 12.2 km (7.6 mi) from Wollemi National Park and 14.4 km (8.9 mi) from Rosehill Gardens Racecourse.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max
AU$145* Per night/room 28 Dec. - 29 Dec.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Room with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Mercure The Hills Lodge ratings based on 366 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure The Hills Lodge

Everyone (207) Couples (78) Business (3) Family (76)
5 out of 5
Great location and very quiet

Posted by on 13 Nov. 2021

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5 out of 5
Quiet. Comfortable bed. Nice food.

Posted by on 23 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by Front Desk Team

Dear Guest< Thank you for your Wonderful feedback and score. We would love to Welcome you back. Kind Regards Front Desk Team

4 out of 5

Posted by on 11 May 2021

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Comment from Hotel Management

30 Jun. 2021 by Front Desk Team

Dear Guest, Thank you for your Wonderful score. We would love to welcome you back. Kind Regards Front Desk Team

5 out of 5
We enjoyed our stay overnight. The room was roomy enough for 5 of us and clean and hygienic. Would definitely stay there again. A plus was that we could bring our dog with us.

Posted by on 5 May 2021

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Comment from Hotel Management

30 Jun. 2021 by Front Desk Team

Dear Guest, Thank you for your Wonderful Review, I will share your review with our Housekeeping Team. We would love to welcome you back. Kind Regards Front Desk Team

5 out of 5

Posted by on 28 Mar. 2021

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4 out of 5

Posted by on 27 Mar. 2021

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4 out of 5
Motel is very well appointed with plenty of on site parking. We ate at the restaurant and the meal was good quality and service.

Posted by on 8 Mar. 2021

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5 out of 5
Very comfortable over night stay. I had two treatments in the Temple Day Spa. It was very relaxing and all the stay were friendly and professional. I would defiantly stay there again.

Posted by , from Kellyville. NSW on 28 Jan. 2021

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5 out of 5

Posted by on 26 Dec. 2020

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4 out of 5

Posted by on 13 Dec. 2020

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Property Features

Grand Mercure The Hills Lodge offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1937 square feet (180 square meters) and includes a conference center. The luxury Grand Mercure The Hills Lodge also features a terrace, a garden, and complimentary newspapers in the lobby. Self parking is free. This Tudor Sydney hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • 1937 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1984
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Sydney Seven Hills Station (8.4 km / 5.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Mercure The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and hair dryers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 6:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Barclaycard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Late check-out fee: AUD 40 (subject to availability)
  • Rollaway bed fee: AUD 40.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Hills
  • Grand Mercure Hills Castle Hill
  • Grand Mercure Hills Lodge
  • Grand Mercure Hills Lodge Castle Hill
  • Hills Lodge Grand Mercure
  • Mercure Hills Lodge
  • Mercure Lodge
  • Grand Mercure The Hills Hill
  • Grand Mercure The Hills Lodge Hotel
  • Grand Mercure The Hills Lodge Castle Hill
  • Grand Mercure The Hills Lodge Hotel Castle Hill

You should know

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.