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4.6 out of 5

"Excellent efficient check-in. Spacious rooms and friendly staff nobles restaurant terrific breakfast for the day. " More

By a verified traveller on Sun 07 Aug 2022

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Hotel Description

A luxury stay in Sydney awaits you at Grand Mercure The Hills Lodge. Within steps you'll find Norwest Business Park and Museums Discovery Centre within a 10-minute stroll. Highlights at this Tudor hotel include a full-service spa, a restaurant, and free self parking.

A relaxing visit to Temple Skincare Day Spa can include deep-tissue massages and hot stone massages along with body wraps, body scrubs, and mani/pedis. The restaurant, Nobles Restaurant and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers. Additionally, you'll find free WiFi in public areas, a conference center, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free RV/bus/truck parking.

Sights within a 20-minute walk of this 4.5-star Castle Hill hotel include Hillsong Church and Castle Hill Country Club.

Standard Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$172* Per night/room 28 Aug. - 29 Aug.

Superior Queen Room with Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Queen Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Mercure The Hills Lodge ratings based on 389 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure The Hills Lodge

Everyone (215) Couples (84) Business (3) Family (82)
5 out of 5
Excellent efficient check-in. Spacious rooms and friendly staff nobles restaurant terrific breakfast for the day.

Posted by on 7 Aug. 2022

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Comment from Hotel Management

9 Aug. 2022 by Hotel Reservations

Dear Guest, Thank you for your Wonderful review... We would love to Welcome you back in the future. Kind Regards Hotel Reservations

5 out of 5
Old Style Charm, clean room with comfy bed, breakfast was a good standard and well worth including in your rate when booking ti start your day on a good note. Restaurant had beautiful ambience and enjoyed the Steak.

Posted by on 5 Jul. 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Troy, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests needs the best way we can. We look forward to welcoming you back in the future. Kind Regards Hotel Reservations

5 out of 5

Posted by on 3 Jul. 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Justin, Thank you for your Wonderful score. We look forward to Welcoming you back in the future. Kind Regards Hotel Reservations

5 out of 5
The gardens and surroundings were clean and well presented.

Posted by on 2 Jul. 2022

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Comment from Hotel Management

12 Jul. 2022 by The Hills Lodge

Dear Guest, I appreciate your positive feedback about our hotel and staff. we do take pride in catering to our guests' needs the best way we can. we look forward to seeing you again soon.

5 out of 5
Stayed here with my two school aged children (girls) to attend a dance competition and to go to the football at Parramatta. We just loved the stay, mostly because the staff were so very friendly, esp the young man at the front reception who greeted us. I wish we had grabbed his name. Service is everything in this business and I will always return to a hotel for this. In addition to the service the property was clean, well maintained. The restaurant area is beautiful and we enjoyed a lovely buffet breakfast. Hope to stay again soon and make a week-end of exploring the Hills area. Well done Grand Mercure

Posted by on 24 Jun. 2022

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Comment from Hotel Management

12 Jul. 2022 by The Hills Lodge

Dear Guest, I appreciate your positive feedback about our hotel and staff. we do take pride in catering to our guests' needs the best way we can. we look forward to seeing you again soon.

4 out of 5
All was good

Posted by on 21 Jun. 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Robyn, Thank you for you wonderful review. Looking forward to seeing you again. Kind Regards Hotel Reservations

5 out of 5
The only issue was Wotif hadn’t contacted The Hills Lodge to confirm booking and info.

Posted by on 19 Jun. 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Phillip, Thank you for your wonderful rating and for choosing our Hotel. We look forward to Welcoming you back to the hotel in the future. Kind Regards Hotel Reservations

5 out of 5
Always superb

Posted by on 7 Jun. 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Sadie, Thank you for taking the time to review your stay with us. We are very pleased you had a wonderful stay. Kind Regards Hotel Reservations

5 out of 5
The staff were all friendly and attentive

Posted by on 29 May 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Kate, Thank you for your lovely review. We do take pride in looking after our guests. We look forward to Welcoming you back. Kind Regards Hotel Reservations

5 out of 5
This place is a gem! Very clean, quiet and comfy. Plenty of parking and the staff were all lovely. Definitely will stay again

Posted by on 28 May 2022

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Comment from Hotel Management

16 Jul. 2022 by Hotel Reservations

Dear Jodi, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us ! I hope your next stay is just around the corner. Kind Regards Hotel Reservations

Property Features

Grand Mercure The Hills Lodge offers its guests a full-service spa, a fitness center, and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1937 square feet (180 square meters) and includes a conference center. The luxury Grand Mercure The Hills Lodge also features a terrace, a garden, and laundry facilities. Self parking is free. This Tudor Sydney hotel is smoke free.

  • 1 building
  • 97 guestrooms or units
  • 5 levels
  • 1937 sq ft of conference space
  • 180 sq m of conference space
  • Built in 1984
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Train station: Sydney Seven Hills Station (8.4 km / 5.2 mi)
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Mercure The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and hair dryers. Pillowtop beds feature premium bedding. 55-inch LCD televisions come with premium satellite channels. Bathrooms include showers and complimentary toiletries. This Sydney hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Electric kettle
  • Luxury bedding
  • Shower
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 7
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Massages
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 11:00 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30.0 per night.
  • Cribs (infant beds) are available for AUD 20 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and Barclaycard. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Children stay free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Car recommended
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 12
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 20 per day
  • Rollaway bed fee: AUD 30.0 per night
  • Credit card charges are subject to a surcharge of 1.1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Mercure Hills
  • Grand Mercure Hills Castle Hill
  • Grand Mercure Hills Lodge
  • Grand Mercure Hills Lodge Castle Hill
  • Hills Lodge Grand Mercure
  • Mercure Hills Lodge
  • Mercure Lodge
  • Grand Mercure The Hills Hill
  • Grand Mercure The Hills Lodge Hotel
  • Grand Mercure The Hills Lodge Castle Hill
  • Grand Mercure The Hills Lodge Hotel Castle Hill

You should know

  • The seasonal pool will open in October and close in March.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.