Grand Mercure The Hills Lodge Deals & Reviews (Sydney, AUS) | Wotif

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Grand Mercure The Hills Lodge, Sydney, current page

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4.6 out of 5

Exceptional!

See all 362 Wotif Reviews

"Motel is very well appointed with plenty of on site parking. We ate at the restaurant and the meal was good quality and service. " More

By a verified traveller on Mon 08 Mar 2021

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Hotel Description

A luxury stay in Sydney awaits you at Grand Mercure The Hills Lodge. Within steps you'll find Norwest Business Park and Museums Discovery Centre within a 10-minute stroll. Highlights at this Tudor hotel include in-room free WiFi, free Internet, and LCD TVs.

All 97 rooms feature satellite TV, coffee/tea makers, and safes. In-room dining is easy with amenities like refrigerators and room service. Nice touches to enhance your stay include free toiletries, while pillowtop beds and premium bedding invite a good night's rest. Additionally, hair dryers, phones, and irons/ironing boards are available.

A day of pampering at Temple Skincare Day Spa can include deep-tissue massages, hot stone massages, and facials. The restaurant, Nobles Restaurant and Bar, is open for breakfast and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the seasonal outdoor swimming pool and pool loungers. Additionally, you'll find free WiFi in public areas, a conference center, and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM. There's also the convenience of free self parking.

Within a 20-minute drive of this 4.5-star Castle Hill hotel, attractions include Hillsong Church and Parramatta Park.

Standard Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

AU$145* Per night/room 9 May - 10 May

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Apartment, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Apartment, 1 Bedroom

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Grand Mercure The Hills Lodge ratings based on 362 Verified Reviews

Review Summary

4.6 out of 5 4.5 out of 5.0

Room cleanliness 4.5 out of 5.0

Service & staff 4.5 out of 5.0

Room comfort 4.5 out of 5.0

Hotel condition 4.5 out of 5.0

Guest reviews for Grand Mercure The Hills Lodge

5 out of 5

Posted by a verified traveller on 28 Mar. 2021

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4 out of 5

Posted by a verified traveller on 27 Mar. 2021

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4 out of 5

Motel is very well appointed with plenty of on site parking. We ate at the restaurant and the meal was good quality and service.

Posted by a verified traveller on 8 Mar. 2021

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5 out of 5

Very comfortable over night stay. I had two treatments in the Temple Day Spa. It was very relaxing and all the stay were friendly and professional. I would defiantly stay there again.

Posted by SUSAN, from Kellyville. NSW on 28 Jan. 2021

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5 out of 5

Posted by a verified traveller on 26 Dec. 2020

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4 out of 5

Posted by a verified traveller on 13 Dec. 2020

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4 out of 5

The in room dining was an excellent standard. Room did not have basics like bottled water on hand. Heating and cooling was a little temperamental. Overall a comf

Posted by a verified traveller on 25 Oct. 2020

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Comment from Hotel Management

17 Nov. 2020 by Front Desk Team

Dear Anonymous, Thank you very much for taking the time to complete the survey. Unfortunately due to the current COVID 19 restrictions we have taken all Mini Bars, cushions, paper matter etc from all the rooms. This is to ensure the safety of all guests, which is our number one priority. We have now installed self ordering device in each room to enable guests to purchase Mini Bar Items and Room service. Kind regards,

3 out of 5

Posted by a verified traveller on 25 Oct. 2020

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5 out of 5

Very clean and tidy. Staff are nice and friendly. I would stay again.

Posted by Trent, from Sydney on 17 Oct. 2020

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5 out of 5

The staff were outstanding and the room was great. We'll worth the visit.

Posted by Doug, from Sydney on 10 Oct. 2020

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About the Grand Mercure The Hills Lodge

Location 1 Salisbury Rd (Cnr Windsor Rd), Castle Hill, NSW 2154

Property Features

Grand Mercure The Hills Lodge offers its guests a full-service spa and a seasonal outdoor pool. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. Event space at this hotel measures 1937 square feet (180 square meters) and includes a conference center. The luxury Grand Mercure The Hills Lodge also features a terrace, a garden, and coffee/tea in a common area. Self parking is free. This Tudor Sydney hotel is smoke free.

1 building
97 guestrooms or units
5 levels
1937 sq ft of conference space
180 sq m of conference space
Built in 1984
Dining venue
Bar or lounge
Deli
Poolside lounge chairs
Conference center
Breakfast available (surcharge)
Coffee in lobby
Dry cleaning
Self-service laundry
Front desk (limited hours)
Express check-out
Storage area for luggage
Front-desk safe
Wedding services available
Terrace
Garden
Computer for guest use
Newspapers in lobby (free)
Fireplace in lobby
Elevator
No smoking on site

Family Friendly Amenities

Family property
Free WiFi
Snack bar/deli
Laundry facilities
Refrigerator

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Free RV, bus, truck parking

Transport

Airport: Sydney Airport (SYD) (50.3 km / 31.2 mi)
Train station: Sydney Seven Hills Station (8.4 km / 5.2 mi)
Parking: Free self parking and RV/bus/truck parking

Room Amenities

Grand Mercure The Hills Lodge offers 97 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Pillowtop beds
In-room dining (limited hours)
LCD television
Satellite channels
Premium channels
Movies for purchase
Refrigerator
Coffee maker
Luxury bedding
Shower
Housekeeping (daily)
Hair dryer
Laptop safe
Toiletries (free)
Telephone
Iron and ironing board
Desk
Blackout drapes
Air conditioning
Ensuite bathroom
Connecting rooms available
Wheelchair accessible
Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Nobles Restaurant and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Room service (during limited hours) is available.

Spa Services

Body treatments
Facial treatments
Number of treatment rooms 7
Couples treatment rooms
Massages
Hot stone massage
Deep tissue massage
Swedish massage

Hotel Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 11:00 PM

Special check-in instructions:

The front desk is open daily from 6:00 AM - 11:00 PM. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

Check-out by 11 AM

Payment types

Children and extra beds

Children are welcome.
Kids stay free! Up to 2 children stay free when using existing bedding.
Rollaway/extra beds are available for AUD 40.0 per night.
Cribs (infant beds) are available for AUD 20.0 per day.

Pet Policy

Pets: AUD 50 per pet, per night
Only dogs and cats are allowed
Maximum 1 per room (weight limit: 22 lbs)
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted.

This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings.

Service animals are allowed
Service animals are exempt from fees/restrictions
Number of children who can stay for free – 2
Car recommended
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Gloves are available for guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is not available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are not available
gap period enforced between guest stays 24 hours
Staff temperature checks are conducted regularly
Temperature checks are available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is not available
Property does not follow sanitisation practices of any association
Guest accommodation is not sealed after cleaning
Electrostatic spray is not used for disinfection
Cashless transactions are available
Masks are not compulsory at the property
Contactless food service / room service is available
Reservation is not required for facilities on site
Mobile key entry is not available
Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Breakfast fee: between AUD 15 and AUD 50 per person (approximately)
Pet fee: AUD 50 per pet, per night
Service animals are exempt from fees
Late check-out fee: AUD 40 (subject to availability)
Crib (infant bed) fee: AUD 20.0 per day
Rollaway bed fee: AUD 40.0 per night
Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

Grand Mercure Hills
Grand Mercure Hills Castle Hill
Grand Mercure Hills Lodge
Grand Mercure Hills Lodge Castle Hill
Hills Lodge Grand Mercure
Mercure Hills Lodge
Mercure Lodge
Grand Mercure The Hills Hill
Grand Mercure The Hills Lodge Hotel
Grand Mercure The Hills Lodge Castle Hill
Grand Mercure The Hills Lodge Hotel Castle Hill

You should know

The seasonal pool will open in October and close in March.
Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.