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Citadines Connect Sydney Airport

4-star property
121 Baxter Road, Mascot, NSW 1800 796 370
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4.7 out of 5
Exceptional!
See all 188 wotif Reviews

"Helpful staff. Clean and quiet hotel. No-fuss dining arrangement (very good) but with an uninspired range of food (pity). " More

By a verified traveller on Mon 22 Apr 2024

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Hotel Description

At Citadines Connect Sydney Airport you'll be within a 30-minute stroll of Manhattan Superbowl and Manly Scenic Walkway. Highlights at this hotel include a 24-hour gym, a bar/lounge, and a 24-hour business center.

The café, Penthouse Grab & Go, serves local and international cuisine and is open for breakfast, lunch, and dinner. 753 square feet (70 square meters) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a gym, and a coffee shop/cafe. There's also self parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Mascot hotel, you'll be 2.2 km (1.4 mi) from Sydney Park and 3.1 km (1.9 mi) from Jet Flight Simulator Sydney.

Room (Economy)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$163* Per night/room 20 May - 21 May

Room (First Class)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premium Room (Economy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room (Business Class)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Citadines Connect Sydney Airport ratings based on 188 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Citadines Connect Sydney Airport

Everyone (99) Couples (55) Family (11)
4 out of 5
Helpful staff. Clean and quiet hotel. No-fuss dining arrangement (very good) but with an uninspired range of food (pity).

Posted by on 22 Apr. 2024

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Comment from Hotel Management

22 Apr. 2024 by karan

Dear Michael,Thank you for your positive feedback regarding our helpful staff and the cleanliness of our hotel. We appreciate your comments on our dining arrangements. We'll certainly take your feedback on the food range into consideration for future improvements.Best regards,KaranGuest Service Officer

5 out of 5
Other than some spilt coffee stain up a wall the room was clean and comfortable. The rooftop bar area is great!

Posted by on 15 Apr. 2024

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Comment from Hotel Management

17 Apr. 2024 by Nilesh

Dear Diane,Thank you for your feedback. We're glad to hear that you found the room clean and comfortable, and enjoyed the rooftop bar area. We appreciate your comments.Best regards,NileshGuest Service Officer

4 out of 5
Loved the convenience to the Domestic airport, the view is superb. Would like to see a nice restaurant on the premises, otherwise a nice place to stay.

Posted by on 15 Apr. 2024

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Comment from Hotel Management

15 Apr. 2024 by Karan

Dear Kaye,Thank you for your positive feedback regarding our convenient location and superb views. We appreciate your suggestion for a restaurant on the premises and will take it into consideration for future improvements. We're glad you enjoyed your stay overall and hope to welcome you back soon.Best regards,KaranGuest Service Officer

5 out of 5
We had an excellent stay at citadines. Very relaxing and wonderful views. We will definitely come back.

Posted by on 14 Apr. 2024

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Comment from Hotel Management

15 Apr. 2024 by Karan

Dear Daniel,Thank you for sharing your wonderful experience at Citadines! We're delighted to hear that you had an excellent and relaxing stay with us, and that you enjoyed the wonderful views. We look forward to welcoming you back on your next visit.Best regards,KaranGuest Service Officer

5 out of 5
We stayed for the night between flights for convenience to airport and found it quite an easy walk to and from the airport. The room was clean & modern & had great views, very comfortable beds and a fantastic shower. Staff were very helpful and hospitable.

Posted by on 10 Apr. 2024

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Comment from Hotel Management

10 Apr. 2024 by Nilesh

Dear Jasmine. Thanks for staying with us. We appreciate your feedback!

3 out of 5

Posted by on 1 Apr. 2024

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Comment from Hotel Management

2 Apr. 2024 by Noah

Hello Michelle, thank you for taking the time to review Citadines Connect Sydney Airport. We are glad to see that you had a nice stay at our hotel. We wish to welcome you back to the hotel in the near future. Kind regards, Noah, Guest Services Officer.

3 out of 5
Check in pretty average. Receptionist sour and handed out faulty key cards. Not made to feel welcome. Will stay elsewhere next time even though have been staying here since it opened. Restaurant area with frozen meals not fab either.

Posted by on 31 Mar. 2024

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Comment from Hotel Management

31 Mar. 2024 by Nilesh

Dear Michelle,Thank you for sharing your feedback. We apologize for the inconvenience you experienced during check-in and with the key cards. We strive to provide exceptional service and will address these issues internally. Your comments are valuable to us in improving our guest experience.Best Regards,NileshGuest Service Officer

4 out of 5
All good for the limited stay.

Posted by on 24 Mar. 2024

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Comment from Hotel Management

24 Mar. 2024 by Livia Guest Services Officer.

Hello Peter, thank you for taking the time to review Citadines Connect. We are thrilled to hear that you liked our hotel. We wish to welcome you back to our hotel in the near future. Kind regards.

3 out of 5
The wifi did not work even after asking staff for help. The netflix on the tv did not connect and the phone in the room did not work.

Posted by on 22 Mar. 2024

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Comment from Hotel Management

23 Mar. 2024 by Noah

Hello Noah, thank you for taking the time to review our hotel. We are sorry to hear that you were having issues with the Wifi, Netflix, and room phone during your stay. We appreciate this feedback I will pass it on to maintenance to have a look at so this issue doesn't continue to occur. We hope you will give us a second chance and stay with us on an improved stay. Kind regards, Noah, Guest Services Officer.

4 out of 5
Clean

Posted by on 20 Mar. 2024

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Comment from Hotel Management

20 Mar. 2024 by Nilesh

Dear Suzanne,Thank you for your positive feedback! We're delighted to hear that you enjoyed our convenient location, cleanliness, and friendly staff.Best regards,NileshGuest Service Officer

About the Citadines Connect Sydney Airport

Location 121 Baxter Road, Mascot, NSW 2020

Property Features

Along with a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A 24-hour business center and 2 meeting rooms are available. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 753 square feet (70 square meters) and includes conference space. A 24-hour fitness center, a rooftop terrace, and tour/ticket assistance are also featured at the business-friendly Citadines Connect Sydney Airport. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available. This 4-star Sydney hotel is smoke free.

  • 1 building
  • 150 guestrooms or units
  • 7 levels
  • 753 sq ft of conference space
  • 70 sq m of conference space
  • Built in 2017
  • Deli
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area
  • Bar or lounge
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Sydney St Peters Station (3.8 km / 2.4 mi)
  • Property shuttles: Airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Citadines Connect Sydney Airport offers 150 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

  • Minibar
  • LCD television
  • Digital channels
  • Netflix
  • Coffee maker
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (on request)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Change of towels (on request)
  • Change of bedsheets (on request)

Food & Drink

Penthouse Grab & Go - This café specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of Ascott Cares (Ascott Limited).

  • No rollaway/extra beds available
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Ascott Cares (Ascott Limited)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • No gap period between guests' stays
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 15 per person (one-way)
  • Airport shuttle fee per child: AUD 15 (one-way)
  • Covered self parking fee: AUD 30 per night (in/out privileges)
  • Credit card charges are subject to a surcharge of 2.2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Felix Hotel Mascot
  • Citadines Connect Sydney Airport Hotel Mascot
  • Citadines Connect Sydney Airport Hotel
  • Citadines Connect Sydney Airport Mascot
  • Felix Hotel
  • Citadines Connect Sydney
  • Citadines Connect Sydney
  • Citadines Connect Sydney Airport Hotel
  • Citadines Connect Sydney Airport Mascot
  • Citadines Connect Sydney Airport Hotel Mascot

You should know

  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.