4.6 out of 5

"Excellent customer service, friendly staff, amazing building and room/building layout, close to everything. " More

By a verified traveller on Sun 03 Dec 2017

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Establishment Hotel, a recipient of the prestigious Conde Nast Gold List award in 2011. You'll find Australia Square a few steps away and Museum of Sydney within a 10-minute stroll. Highlights at this boutique hotel include 3 restaurants, 4 bars/lounges, and a nightclub.

Free WiFi, cable TV, and DVD players are featured in all 31 individually decorated rooms. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and premium bedding invite a good night's rest. Coffee/tea makers, in-room childcare, and free newspapers are also available.

The fine-dining restaurant, est, is open for lunch and dinner. Tank Stream Ber is the hotel's own bar, serving drinks along with lunch and dinner. Business travelers can take advantage of 4 meeting rooms, conference space, and limo/town car service. Additionally, you'll find free WiFi in public areas and a fitness centre. Full breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of limited parking.

Sights within a 10-minute walk of this 5-star Sydney Central Business District hotel include Pitt Street Mall and Chifley Plaza.

Studio

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$318 per night

Loft Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Establishment Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Duplex Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

Establishment Hotel ratings based on 162 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0
5 out of 5

amazing

Excellent customer service, friendly staff, amazing building and room/building layout, close to everything.

Posted by on 3 Dec 2017

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Comment from Hotel Management

7 Dec 2017 by Mo

Thank you for taking the time to review our property! We're glad you enjoyed your stay and look forward to hosting you again on your next trip to Sydney.

1 out of 5
Food was horrible , room had no windows and was very stuffy

Posted by on 16 Nov 2017

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5 out of 5
Excellent facilities, complemented by outstanding customer service. They really go that extra step to make you feel at home!

Posted by on 13 Nov 2017

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Comment from Hotel Management

16 Nov 2017 by Mo

Thank you for taking the time to provide this wonderful feedback! We looking forward to seeing you on your next trip to Sydney.

5 out of 5

Hidden Gem

Pros: Central. Trendy. Comfortable
Cons: Noise levels from neighbouring rooms
Great hotel. Everyone knows the bar downstairs, but the accommodation side of things is a hidden gem.

Posted by on 22 Oct 2017

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Comment from Hotel Management

14 Nov 2017 by Mo

Thank you for taking the time to provide this wonderful feedback! We looking forward to seeing you on your next trip to Sydney.

3 out of 5

Not great

Poor lighting , a/c poor controls , no movies on system . Too expensive for what they offer . Very good breakfast in the garden if you have time

Posted by , from brisbane on 20 Oct 2017

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5 out of 5

Incredible surprise in a central Sydney corner

Without doubt one of my most enjoyable hotel stays. Staff super helpful and friendly, rooms at very high standard and options all around you for food and drinks and party or just lie back and enjoy a movie in the super comfy bed. Without question, book this place and treat yourself.

Posted by , from Australian world traveller on 8 Oct 2017

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Comment from Hotel Management

14 Nov 2017 by Mo

Thank you for taking the time to provide this wonderful feedback! We looking forward to seeing you on your next trip to Sydney.

2 out of 5

Fantastic staff are best aspect of the hotel.

Pros: Staff, staff, staff. Nearby coffee at Marlowes Way.
Location: Close to Circular Quay. 10 minute walk to Pitt St Mall.
Disappointing stay. Noisy in room, poor soundproofing meant disturbed rest. Car parking not easy if you arrive with luggage. Hotel renovation is certainly modern & attractive. Staff are most impressive & helpful. for us it was a poor choice of hotels.

Posted by , from Newcastle NSW on 6 Oct 2017

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1 out of 5
Check in was slow, only one girl serving, no late night room service but they were nice enough to make an exception so thankyou for that

Posted by on 28 Sep 2017

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4 out of 5

Best shower ever!!

Best shower ever. I thought it odd that there are no power points in the bathroom. Breakfast staff member wanted to charge double for meal. Otherwise wonderful staff. And the shower- wow!

Posted by , from sydney on 1 Sep 2017

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5 out of 5

Highly recommend!

Great location, just minutes from the Harbour Bridge, Opera House & Pitt street mall. Amazing luxurious yet homely room with complimentary Netflix and T2. We will be back!

Posted by , from SA on 21 Jul 2017

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About the Establishment Hotel

Location 5 Bridge Lane, Sydney, NSW 2000

Property Features

There are 3 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. A limo/town car service and meeting rooms are available. Public spaces have free WiFi. There are 4 meeting rooms available. A nightclub, a fitness centre, and tour or ticket assistance are also featured at the luxury Establishment Hotel. This 5-star Sydney hotel is smoke free.

  • 31 guestrooms or units
  • 5 levels
  • 2 buildings
  • 3 dining venues
  • 4 bars or lounges
  • 4 conference rooms
  • Built in 2000
  • Nightclub
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • ATM
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Free WiFi
  • In-room childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Parking (limited spaces) , Offsite parking reservations required

Transport

  • Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (15.3 km / 9.5 mi)
  • Train station: Sydney Circular Quay Station (0.5 km / 0.3 mi)

Room Amenities

Establishment Hotel offers 31 forms of air-conditioned accommodation with computers and DVD players. Each accommodation is individually decorated. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Cable televisions are provided. Refrigerators, coffee/tea makers and minibars are provided. Bathrooms include a shower with a rainfall showerhead, a complimentary bathrobe, designer toiletries and complimentary toiletries. Sydney's hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

  • Pillowtop beds
  • Minibar
  • Computer
  • In-room dining (24 hours)
  • Cable channels
  • DVD player
  • Refrigerator
  • Coffee maker
  • Egyptian cotton linens
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique decor

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7:00 AM to 11:00 AM.

Est – This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Sushi e – This restaurant specialises in Japanese cuisine and serves lunch and dinner. Reservations are required. Open selected days.

Mr Wong – This restaurant specialises in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Hemmesphere – On-site cocktail bar. Open selected days.

Tank Stream Ber – This bar serves lunch and dinner. Open selected days.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

Accessibility

If you need to make special requests for accessibility needs, please note them at check-out when booking your stay.

  • Roll-in shower
  • In-room accessibility

Hotel Policies

Check-in

  • Minimum check-in age is 18

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 50 per day.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • 24-hour check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD6 and AUD25 per person (approximately)
  • A late check-out fee will be charged
  • Rollaway bed fee: AUD50 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

You should know

  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Awards & Affiliations