For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
A luxury stay in the heart of Sydney awaits you at Establishment Hotel, a recipient of the prestigious Conde Nast Gold List award in 2011. You'll be within steps of Australia Square and within a short 5-minute stroll of Museum of Sydney. Highlights at this boutique hotel include 3 restaurants, 4 bars/lounges, and a nightclub.
Flat-screen TVs with satellite channels are featured in all 31 rooms, and you can enjoy free WiFi, iPads, and in-room childcare. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators and round-the-clock room service. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillowtop beds and premium bedding invite a good night's rest. Coffee/tea makers, free newspapers, and free long-distance calls are also available.
The fine-dining restaurant, est, is open for lunch and dinner. Hemmesphere is the hotel's own cocktail bar. Conference space and limo/town car service are among the business amenities offered. Additionally, you'll find free WiFi in public areas, a fitness center, and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also limited parking, along with the convenience of an airport shuttle.
Sights within a 10-minute walk of this 5-star Sydney Central Business District hotel include Chifley Plaza and Pitt Street Mall.
Establishment Hotel ratings based on 185 Verified Reviews
Review Summary
4.6
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.5 out of 5.0
Guest reviews for Establishment Hotel
Everyone (118)Couples (60)Business (2)Family (3)
5 out of 5
It was very luxurious and had a great vibe to it, would highly recommend. It is also in the centre of the city so it's close to everything
Posted by a verified traveller on 16 Feb. 2020
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5 out of 5
I loved the friendly and hospitable service. Nothing seems too hard for the staff at the Establishment. Even finding couple of bottles of bubbles late at night. Very much appreciated.
Also, the breakfast menu is divine.
Posted by Tom, from Melbourne on 3 Feb. 2020
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Comment from Hotel Management
3 Feb. 2020
by Joe
Hi Tom,
We're glad you had an amazing stay and we look forward to seeing you again soon at Establishment. Thanks for the lovely review.
Kind Regards
5 out of 5
The contemporary minimalist, modernist interior design inserted into the older and substantial building. Starting from the lane way reception entry, the welcoming stools in the elevators, the ultra moody lit guest corridors and then into the suite with "all" of the smart gorgeous selected finishes and soft furnishings. The bed was ultra comfortable, the layout is palatial. The guys in reception were welcoming and the surprise knock on the door with the chocolates was appreciated and enjoyed. It was a wedding anniversary, we have stayed before and we will be back next year ! Don't change a thing whatever your doing its unique and well serviced. We especially enjoy the bar located nearby. One thing I would suggest is in the bar we were looking forward to ordering a plate of olives, homos with cheese to go down with our drinks, you know that Mediterranean snack ?
Posted by a verified traveller on 27 Jan. 2020
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Comment from Hotel Management
29 Jan. 2020
by Felicity - Hotel Manager
What an excellent review of the Establishment experience! Thanks for taking the time to spend your special anniversary with us and we have shared the menu suggestion with our Chefs.
Next anniversary, may I recommend staying in one of our Penthouses and enjoying Mr Wong via room service. You only live once and I am sure you deserve to be spoilt!
Thanks again for the review.
4 out of 5
Mini bar had expired chocolate and food. .........
Posted by a verified traveller on 20 Jan. 2020
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Comment from Hotel Management
29 Jan. 2020
by Felicity - Hotel Manager
Thank you for reporting this, I trust you shared with our Concierge team so we could address immediately. We are very apologetic and somewhat horrified for this matter!
We trust the rest of your stay was memorable and would be delighted to have you stay again.
5 out of 5
We overall enjoyed our stay at establishment. A beautiful large room, great central location with many great venues in the immediate area. Staff were very helpful.
My only critique was mould on the roof above the shower, not very nice to look at, and you need proper drainage if you have rainfall style showers. The whole bathroom floor became wet when we used it which was a disappointment.
There was an issue with no hot water for a matter of hours but it staff dealt with it appropriately.
Would definitely stay again.
Posted by a verified traveller on 14 Dec. 2019
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Comment from Hotel Management
15 Dec. 2019
by Felicity - Hotel Manager
Thanks for your great rating of 5/5, we are honoured.
Great feedback for our owner for the flooring and we will have our maintenance look at the room for any suggested work that can be rectified immediately.
It was unfortunate that the hot water switched off and of all times on a Sunday evening. Glad to hear the team responded accordingly and delighted the problem was able to be fixed swiftly.
Look forward to your return!
Kind Regards,
Felicity Arthur
Hotel Manager
4 out of 5
Posted by a verified traveller on 11 Dec. 2019
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Comment from Hotel Management
14 Dec. 2019
by Felicity - Hotel Manager
Thanks for the rating!
Please share with us if there is anything we can do to score a 5.
5 out of 5
Posted by a verified traveller on 5 Sep. 2019
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Comment from Hotel Management
7 Sep. 2019
by Felicity - Hotel Manager
Thanks for an excellent review!
Kind Regards,
Felicity Arthur
Hotel Manager
1 out of 5
Posted by a verified traveller on 9 Jun. 2019
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Comment from Hotel Management
19 Jun. 2019
by Felicity - Hotel Manager
Dear Anonymous,
We would love to opportunity to hear from you, so we may understand your rating and address it for you and other guests in the future.
We love our beautiful little hotel and hope to have you stay again so we may show you the true Establishment experience.
Kind Regards,
Felicity Arthur
Hotel Manager
5 out of 5
Unique boutique feel. Cozy and secluded in the middle of the city.
Posted by a verified traveller on 23 Apr. 2019
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Comment from Hotel Management
26 Apr. 2019
by Felicity - Hotel Manager
That sums us up perfectly!
Look forward to seeing you again!
Kind Regards,
Felicity Arthur
Hotel Manager
4 out of 5
Loved everything about it except my room was over the bar and window out to the laneway so VERY noisy. Would stay again but ask for a different room position.
Posted by a verified traveller on 22 Apr. 2019
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Comment from Hotel Management
3 May 2019
by Felicity - Hotel Manager
Look forward to welcoming you next stay and as you mention, please let us know which room allocation you would like and we would be happy to accommodate.
Kind Regards,
Felicity Arthur
Hotel Manager
There are 3 restaurants on site. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi. A nightclub, a fitness center, and a terrace are also featured at the luxury Establishment Hotel. The hotel can provide concierge services, limo/town car service, and wedding services. You'll have access to the outdoor pool at a partner property. This 5-star Sydney hotel is smoke free.
Airport: Sydney, NSW (SYD-Kingsford Smith Intl.) (16.9 km / 10.5 mi)
Train station: Sydney Circular Quay Station (0.5 km / 0.3 mi)
Metro station: Wynyard Station (0.5 km / 0.3 mi)
Property shuttles: Airport shuttle
Room Amenities
Establishment Hotel offers 31 accommodations with iPads and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 45-inch flat-screen televisions come with satellite channels and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include safes and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.
Pillowtop beds
Minibar
iPad
In-room dining (24 hours)
Flat-screen television
Satellite channels
Netflix
Refrigerator
Coffee maker
Egyptian cotton linens
Shower
Rainfall showerhead
Cribs (free)
Housekeeping (daily)
Nightly turndown service
Newspapers (free)
Long distance calls (free)
Local calls (free)
Childcare in room (surcharge)
Massage in room (surcharge)
Hair dryer
Safe
Bathrobes
Slippers
Designer toiletries
Telephone
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Est - This fine-dining restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.
Sushi e - This restaurant specializes in Japanese cuisine and serves lunch and dinner. Reservations are required. Open select days.
Mr Wong - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Hemmesphere - Onsite cocktail bar. Open select days.
Tank Stream Ber - This bar serves lunch and dinner. Open select days.
Late night fare is available from 24-hour room service.
Nearby Activities
Recreational amenities at the hotel include a fitness center.
Hotel Policies
Check-in
Check-in time starts at 2:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are not available.
Free cribs (infant beds)!
Pet Policy
No pets allowed
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.
Staff temperature checks are conducted regularly
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property is cleaned with disinfectant
Staff do not wear personal protective equipment
Protective clothing is available for guests
Masks are available for guests
Debit cards not accepted
Gloves are available for guests
No shield between guests and staff in main contact areas
Property does not follow sanitisation practices of any association
Guests are provided with free hand sanitiser
Staffed front desk
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
Individually wrapped food options are available for lunch
Individually wrapped food options are available for dinner
Individually wrapped food options are available through room service
Gap period enforced between guests' stays 24 hours
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 6 and AUD 25 per person (approximately)
Credit card charges are subject to a surcharge of 1.05 percent
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Establishment Hotel
Establishment Hotel Sydney
Establishment Sydney
Hotel Establishment
Establishment Hotel Hotel
Establishment Hotel Sydney
Establishment Hotel Hotel Sydney
You should know
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
Awards & Affiliations
Establishment Hotel is listed in the 2011 Condé Nast Traveler Gold List of the world's best places to stay.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
