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3.7 out of 5

"Receiving a message after we left thanking us for staying. That was nice. " More

By a verified traveller on Tue 05 Oct 2021

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Hotel Description

Arkana Motel places you in the center of Maryborough, within just a 15-minute stroll of Brennan And Geraghtys Store Museum and Station Square Shopping Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

You can enjoy flat-screen TVs with digital channels, and all 33 soundproofed rooms feature free bottled water, desks, and wardrobes or closets. Premium bedding and free toiletries are nice touches to enhance your stay.

This business-friendly motel offers free WiFi in public areas, a garden, and barbecue grills. Added amenities include a conference center, a snack bar/deli, and laundry facilities. Continental breakfast is available daily between 7:00 AM and 9:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Places within a 30-minute walk of this 3-star Maryborough motel include Queens Park and Baddow Island Conservation Park.

Comfort Double Room, 1 Queen Bed, Courtyard Area

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$93* Per night/room 25 Oct. - 26 Oct.

Family Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, Multiple Beds, Connecting Rooms, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Executive Apartment, 1 King Bed, Kitchenette, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Apartment, Pool View, Poolside

Bed Count 2 Queen Beds Maximum Occupancy 13 Max

Arkana Motel ratings based on 103 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arkana Motel

Everyone (46) Couples (25) Family (27)
5 out of 5
Receiving a message after we left thanking us for staying. That was nice.

Posted by on 5 Oct. 2021

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Comment from Hotel Management

5 Oct. 2021 by Darryn

Thank you Elizabeth for the kind review. We recently implemented the personal departure message and are pleased it is being received pleasantly.

1 out of 5
We were less than 10 minutes late for checkin due to road works and they cancelled our booking with NO REFUND and NO offer of changing to another night. The receptionist was rude.

Posted by on 22 Jul. 2021

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Comment from Hotel Management

22 Jul. 2021 by Darryn

Narelle Morell Thank you for the multiple reviews anonymously posted and giving me the opportunity to respond. Your booking information listed your address as 10 mins away you were notified when booking then in 2 emails 1 sms and 1 telephone conversation that reception check-in times are 2pm to 8pm The last communication with you was at 8.10pm where you said you were still 20 mins away. I explained that reception is now closed and you should seek a refund from the booking agency that you booked with and we would waiver all fees. You neglected to do so at your own peril. Please for future bookings with accommodation providers make a fulling informed decision when dealing with international on line booking agencies be very wary. Have a nice day

2 out of 5
I stayed a single night and felt everything was broken or had an issue, except the air con. Tv remote broken in half and batteries crushed. Shower head holes calcified over so badly all water defied gravity. Only one light worked and it constantly flickered. Next time I'll definitely try another place.

Posted by on 21 Jul. 2021

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Comment from Hotel Management

21 Jul. 2021 by Darryn

Thank you anonymous for your review. You could of bought this attention directly to management to rectify immediately but instead decided to make a public display. We need to be made aware of said apparent issues while guests are here and for the benefits of future guests

3 out of 5
Property was clean but older and needs a little tlc. The property is "pet friendly", but it was more like pets can be in the room. They can't be left in the room if you need to go out and to take them to the bathroom you have to walk out to the street front. It is great to have a place to stay when travelling with a pet but I think things could be improved.

Posted by on 29 Jun. 2021

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Comment from Hotel Management

30 Jun. 2021 by Darryn

Thank you for your review. Im completely perplexed that you seem to think its ok to leave an animal unattended in a room as well as that an animals bathroom break you are required to walk your animal to grassed areas???? both of these procedures are displayed for your information in your room for the safety of guests and the motel. sometimes peoples expectations are out weighted by reality. have a nice day

2 out of 5
There was no welcome but hanging face, almost saying manager didn't want me to stay there. I hope not to see same manager again. However room was good for an overnight sleep.

Posted by on 25 May 2021

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Comment from Hotel Management

25 May 2021 by darryn

Hi Anonymous as the owners we are deeply sorry for your experience and would like to know more about this situation please so we can discuss it with our manager . your name and date you stayed please . thank you and sorry again

5 out of 5
All good/

Posted by on 13 May 2021

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Comment from Hotel Management

13 May 2021 by darryn

thank you

5 out of 5
Clean, comfy beds. Clean bathrooms & hot showers. Daily housekeeping. Friendly, approachable & informative staff. Very impressed for a budget motel. Would certainly recommend.

Posted by on 6 Apr. 2021

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Comment from Hotel Management

6 Apr. 2021 by Darryn

Thank you for taking the time to review our motel

5 out of 5

Posted by on 24 Jan. 2021

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Comment from Hotel Management

3 Feb. 2021 by darryn

thank you nick

5 out of 5
Amazing place and perfect parking space just in front of room

Posted by on 29 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by darryn

thank you very much we are glad you enjoyed your stay with us

4 out of 5
Handy to town and other attractions, handy also to Harvey Bay

Posted by on 29 Dec. 2020

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Comment from Hotel Management

29 Dec. 2020 by darryn

thank you for taking the time to give us a review

Property Features

There's a snack bar/deli on site. Public spaces have free WiFi. Event space at this motel measures 1615 square feet (150 square meters) and includes a conference center. An outdoor pool, tour/ticket assistance, and barbecue grills are also featured at the business-friendly Arkana Motel. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Maryborough motel.

  • 1 floor
  • 33 guestrooms or units
  • 3 buildings
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 1964
  • Deli
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Maryborough Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arkana Motel offers 33 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. These individually decorated and furnished accommodations include desks. Beds feature premium bedding. 45-inch flat-screen televisions come with premium digital channels. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

  • Flat-screen television
  • Digital channels
  • Premium channels
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 8:00 PM. This property doesn't offer after-hours check-in. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

The front desk at this property is open daily from 8:00 AM - 8:00 PM.
This property doesn't offer after-hours check-in. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Pets allowed (no fees)
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 13 for adults and AUD 10 for children (approximately)
  • Uncovered self parking fee: AUD 1 per week
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arkana Maryborough
  • Arkana Motel
  • Arkana Motel Maryborough
  • Arkana Motel Motel
  • Arkana Motel Maryborough
  • Arkana Motel Motel Maryborough

You should know

  • Pool access available from 7 AM to 7:00 PM.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.