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3.7 out of 5

"Very nice people and love the room. Was perfect for me and my parnter " More

By a verified traveller on Sun 27 Sep 2020

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Hotel Description

Arkana Motel places you in the center of Maryborough, within just a 15-minute stroll of Brennan And Geraghtys Store Museum and Station Square Shopping Centre. Highlights at this motel include an outdoor swimming pool and in-room free WiFi.

You can enjoy TVs with digital channels, and all 33 individually decorated rooms feature sitting areas, DVD players, and coffee/tea makers. In-room dining is easy with amenities like refrigerators and microwaves. Additionally, ceiling fans, hair dryers, and desks are available.

This business-friendly motel offers free WiFi in public areas, a garden, and barbecue grills. Other amenities include a conference center and laundry facilities. Continental breakfast is available daily between 7:00 AM and 9:00 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 3-star Maryborough motel include Queens Park and Baddow Island Conservation Park.

Basic Double Room Single Use, 1 Double Bed, Courtyard Area

Bed Count 1 Full Bed Maximum Occupancy 2 Max
AU$90* Per night/room 4 Oct. - 5 Oct.

Family Room

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Twin Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Family Suite, Multiple Beds, Connecting Rooms, Pool View

Bed Count 1 Queen Bed Maximum Occupancy 7 Max

Executive Apartment, 1 King Bed, Kitchenette, Garden View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Apartment, Pool View, Poolside

Bed Count 4 Queen Beds Maximum Occupancy 13 Max

Arkana Motel ratings based on 96 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arkana Motel

Everyone (44) Couples (26) Family (23)
5 out of 5
Very nice people and love the room. Was perfect for me and my parnter

Posted by on 27 Sep. 2020

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Comment from Hotel Management

27 Sep. 2020 by darryn

thank you very much we hope you come back and stay with us again soon

4 out of 5
Clean, comfortable and well serviced. Convenient to shops for meals.

Posted by , from Brisbane on 31 Aug. 2020

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Comment from Hotel Management

1 Sep. 2020 by darryn

Thank you barbara we are glad you enjoyed your stay with us and look forwrded to seeing you again

5 out of 5
We were very happy with the stay at Arkana Motel. We booked a budget motel and as far as budget motels go it was excellent. Bathroom was small but we overlooked this the management were wonderful and accomodating. Great weekend accomodation for our needs.

Posted by , from Eagleby Qld on 16 Aug. 2020

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Comment from Hotel Management

17 Aug. 2020 by darryn

Hi Glenda thank you very much for your kind words and we look forwarded to seeing you again next time you are in the area .

4 out of 5

Posted by on 26 Apr. 2020

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Comment from Hotel Management

26 Apr. 2020 by darryn

thank you

5 out of 5
Not a bad spot for when you're travelling to Brisbane.

Posted by on 11 Feb. 2020

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Comment from Hotel Management

11 Feb. 2020 by Darryn

thank you for taken the time to give us such positive feedback on your recent stay with us .

5 out of 5
Easy access to shops and food. Also only 6 minutes to the highways

Posted by on 4 Jan. 2020

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Comment from Hotel Management

4 Jan. 2020 by darryn

thank you we are glad you enjoyed your stay and hope you come back again soon

1 out of 5
I was denied access when I advised them of my late arrival due to a flight delay. They said I couldn’t stay there if I arrived after 9 pm even though I had pre-paid for my room. They refused to leave a key out for me. I found another motel that cheerfully arranged for my late arrival. Next morning I went to the Arkana to seek a refund but was again summarily dismissed. Overall a very poor reflection on the business. I would certainly not recommend them.

Posted by on 26 Dec. 2019

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Comment from Hotel Management

26 Dec. 2019 by darryn

wow very vague on the details and lodging anonymously also but we both know the true circumstances behind this bad review and ironically the day after xmas . not very festive of you at all . merry xmas and a happy new year sir

4 out of 5
I didnt like that the room was really dusty which caused my asthma to trigger. Room was clean but not detailed clean, there was dust on the tiles and lights, furniture hadnt been moved in some time for a proper vacuum. Aircon smelt funky so i guess its filters are not maintained properly. There was also no handsoap provied in the bathroom. Would have liked to have seen clean seals on toilet and cups provided and to top it off the water container provided in the fridge hasnt been cleaned from other guests as it has a ring of black grime around the spout.

Posted by on 25 Nov. 2019

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Comment from Hotel Management

26 Nov. 2019 by darryn

Hi Sasha i am sorry you didnt enjoy your stay with us .our rooms are professional cleaned by trained cleaners maybe your asthma was reacting to your smoking not dust we tried to service your room whilst you stayed with us but you very rarely left the room leaving it hard to service whilst you were in there.our air coolers (split systems)are less then 12months old and we have a service (cleaning system in place monthly for filters .towels are folded on end of bed with body soap and hand soap placed on top.clean seals are not used in most motels for toilets now as they have been found to be to unhygienic this is why we removed them . cups ??? again i am sorry you didnt enjoy your stay with us but maybe next time book a 5 star motel not a 3 star

5 out of 5
Close to a lot of eateries, good value for money and friendly.

Posted by on 16 Oct. 2019

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Comment from Hotel Management

16 Oct. 2019 by darryn

thank you very much .

2 out of 5
the manager deliberately sent me an insulting email

Posted by on 9 Sep. 2019

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Property Features

As a guest of Arkana Motel, you'll find an outdoor pool, tour/ticket assistance, and barbecue grills. Event space at this motel measures 1615 square feet (150 square meters) and includes a conference center. Public spaces have free WiFi. The business-friendly Arkana Motel also features a vending machine, a garden, and a picnic area. Parking is available for a fee. Smoking is allowed in designated areas at this 3-star Maryborough motel.

  • 1 floor
  • 33 guestrooms or units
  • 3 buildings
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 1964
  • Poolside lounge chairs
  • Conference center
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Hervey Bay, QLD (HVB) (39.1 km / 24.3 mi)
  • Train station: Maryborough Station (1.4 km / 0.9 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Arkana Motel offers 33 air-conditioned accommodations with DVD players and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas and include desks. Refrigerators and microwaves are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Maryborough motel provides complimentary wireless Internet access. Digital television is provided. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Sitting area
  • Television
  • Digital channels
  • DVD player
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 7:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 8:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Food and water bowls are available

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place and guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Credit card pre-authorisation
  • Staff temperature checks are not conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Security system
  • Staff do not wear personal protective equipment
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests will receive an email with special check-in instructions
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: AUD 13 for adults and AUD 10 for children (approximately)
  • Uncovered self parking fee: AUD 1 per week
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-in fee for check-in between 9:00 PM and 11:00 PM (amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arkana Maryborough
  • Arkana Motel
  • Arkana Motel Maryborough
  • Arkana Motel Motel
  • Arkana Motel Maryborough
  • Arkana Motel Motel Maryborough

You should know

  • Pool access available from 7 AM to 8 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.