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3.7 out of 5

"I didn't like the soiled toilet and the hot again cold again shower. But I did like the staff and the overall experience " More

By a verified traveller on Sun 08 Mar 2020

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Hotel Description

A family-friendly stay in Kooralbyn awaits you at Ramada Resort Kooralbyn Valley. You'll find Rathdowney Information Centre & Historical Museum and Gold Coast Great Walk in the region. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with digital channels, and all 100 soundproofed rooms feature free WiFi, balconies or patios, and MP3 docks. Refrigerators, minibars, and coffee/tea makers are also available.

A day of pampering at Spring Waters Health Club can include massages and mani/pedis along with access to the sauna. The restaurant, Lilies Restaurant & Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The Country Club Pavilion is the hotel's own gastropub, serving drinks along with lunch and dinner. Enjoy access to 2 spa tubs and 5 outdoor tennis courts along with a golf course and a 24-hour fitness center. 4844 square feet (450 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

Attractions in proximity to this 4-star Kooralbyn hotel include Kooroomba Vineyards and Lavender Farm and Moogerah Dam.

Presidential Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse Lower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Queen Twin Golf Course View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Penthouse Upper

Bed Count 1 King Bed Maximum Occupancy 2 Max

King Family Suite Golf Course View

Bed Count 1 King Bed Maximum Occupancy 4 Max

Queen Twin Valley View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Ramada Resort Kooralbyn Valley ratings based on 78 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Ramada Resort Kooralbyn Valley

Everyone (61) Couples (9) Family (11)
3 out of 5
I didn't like the soiled toilet and the hot again cold again shower. But I did like the staff and the overall experience

Posted by on 8 Mar. 2020

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4 out of 5
potentially a great property. With everything onsite, really no reason to leave.

Posted by on 12 Feb. 2020

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Comment from Hotel Management

12 Feb. 2020 by manager

Thank you for your review. Did you know that the Ramada Resort Kooralbyn is the largest Rammed Earth Eco-construction in the southern hemisphere which makes it warmer in the winter and cooler in the summer. We have a unique spot at the resort where you can enjoy the magical milky way with its 300 billion stars. We need a lot more rain to return Kooralbyn back to its most picturesque. The golf course has remained a fantastic course throughout the year in spite of the lack of water. We all love the Kangaroos and there are plenty of them.

4 out of 5
The room was good and clean, a bit unusual with a sink out of the bathroom. The railing on the balcony was extremely hot to touch but the view was lovely. The wildlife on the grounds was a wonder to see. We had dinner at the Pavilion, it was good thou slow coming out. You can play a game off putt putt golf, kids can play on the equipment. We went to the evening event, it was alot of fun, dancing and marshmallows around a camp fire. A few pools to chose from thou we didn't end up going swimming as my wife split her toe on the entry into the pool, wasn't very satisfied with staff at the lack of assistance they gave. We went to the muster the next morning that was fun to watch and partake in. Overall it was a nice stay apart from the injury.

Posted by on 25 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by manager

Thank you for your review. We are glad you enjoyed your stay and took advantage of the activities we have to offer. Did you know that the resort had been closed for 9 years and has only been reopened for 3 years? Hopefully you have recovered from your injury. We look forward to you visiting us again.

3 out of 5
Cockroach greeted us on arrival. Balcony dirty, dirty marks on the walls- disappointing given the cost of room.

Posted by on 7 Dec. 2019

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Comment from Hotel Management

7 Dec. 2019 by manager

Thank you for your review. At Ramada Resort Kooralbyn we are a rural retreat. We have a large range of wildlife Kangaroos, snakes, possum, ducks, kookaburras, Koalas, and many other species of birds and insects. Unfortunately we can also occasionally have insects that we don't want or appreciate.

3 out of 5
Room were clean. Tavern was a good option for dinner.

Posted by on 23 Sep. 2019

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Comment from Hotel Management

2 Oct. 2019 by Manager

Thank you for your review.

2 out of 5

Posted by on 8 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Manager

Thank you for your review. Did you know that Ramada Resort Kooralbyn has been open for 3 years after being closed down and left unattended for 9 years? It has been a huge job to get it up and running again and we are improving every day. I would love to chat with you please contact a manager so we can talk about your stay.

5 out of 5
Very relaxing place to stay if you are looking for a low key getaway

Posted by on 8 Sep. 2019

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Comment from Hotel Management

10 Sep. 2019 by Manager

Thank you for your reveiw. It is exciting times out here at Ramada Resort Kooralbyn. We have BMX bike riding events, lawn bowls, putt putt, darts, pool, karaoke, ubet, keno, and many other events and that is just at the Pavillion Pub. Did you know that Ramada Resort Kooralbyn has been open for 3 years after being closed down and left unattended for 9 years. It has been a huge job to get it up and running again and we are improving every day. We have an extremely dedicated team of staff. kind regards

3 out of 5
very poor to see lots of cigarette buts in outside room rock garden bed.

Posted by on 5 Sep. 2019

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Comment from Hotel Management

5 Sep. 2019 by Manager

Thank you for your feedback. Did you know that Ramada Resort Kooralbyn has been open for 3 years after being closed down and left unattended for 9 years. It has been a huge job to get it up and running again and we are improving every day. If you let me know which room i will check and make sure it is cleaned up.

4 out of 5
The staff were absolutely lovely. The bed was very comfortable as were the pillows. The room was clean. One of the doors wouldn’t open at all onto the balcony, there were no tables and chairs on the balcony and the main door entry was very difficult to lock.

Posted by on 31 Jul. 2019

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Comment from Hotel Management

31 Jul. 2019 by Manager

thank you for your review. Could you let me know which room so I can follow up with maintenance for the room. thank you

4 out of 5

Posted by on 9 Jul. 2019

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Comment from Hotel Management

10 Jul. 2019 by Manager

Thank you for your review.

About the Ramada Resort Kooralbyn Valley

Location 1 Routely Drive, Kooralbyn, QLD 4285

Property Features

Ramada Resort Kooralbyn Valley offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly Ramada Resort Kooralbyn Valley. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kooralbyn hotel.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1991
  • Karaoke
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 5
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Gold Coast, QLD (OOL-Coolangatta) (111.9 km / 69.5 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Ramada Resort Kooralbyn Valley offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and minibars. Rooms open to balconies or patios. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in June 2016.

  • Private balcony or patio
  • Separate bedroom
  • Minibar
  • MP3 dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Lilies Restaurant & Bar - Overlooking the golf course and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Ringtails Cafe & Bar - This poolside café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

The Country Club Pavilion - Overlooking the golf course and garden, this gastropub specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Spa Services

  • Sauna in spa
  • Number of treatment rooms 4
  • Minimum age to access spa is 18
  • Couples treatment rooms
  • Manicures and pedicures
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property for check-in instructions. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The Premium Suite rooms are only accessible by stairs, there is no lift access for these room types.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22.00 for adults and AUD 11.00 for children (approximately)
  • Airport shuttle fee: AUD 189 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Kooralbyn Valley
  • The Kooralbyn Hotel Beaudesert
  • Ramada Resort Kooralbyn
  • The Kooralbyn Hotel Beaudesert
  • Ramada Resort Kooralbyn Valley Hotel
  • Ramada Resort Kooralbyn Valley Kooralbyn
  • Ramada Resort Kooralbyn Valley Hotel Kooralbyn

You should know

  • Ramada Resort Kooralbyn Valley offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 8:00 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.