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3.7 out of 5

"The property is aged but was great for a country getaway with my kids " More

By a verified traveller on Wed 30 Dec 2020

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Hotel Description

A family-friendly stay in Kooralbyn awaits you at The Kooralbyn Valley. You'll find Rathdowney Information Centre & Historical Museum and Gold Coast Great Walk in the region. Highlights at this hotel include 3 restaurants, 2 outdoor swimming pools, and a full-service spa.

You can enjoy LCD TVs with digital channels, and all 100 soundproofed rooms feature free WiFi, balconies or patios, and MP3 docks. Refrigerators, coffee/tea makers, and safes are also available.

A day of pampering at Spring Waters Health Club can include massages and mani/pedis along with access to the sauna. The restaurant, Lilies Restaurant & Bar, serves international cuisine and is open for breakfast, lunch, and dinner. The Country Club Pavilion is the hotel's own gastropub, serving drinks along with lunch and dinner. Enjoy access to 2 spa tubs and 5 outdoor tennis courts along with a golf course and a 24-hour fitness center. 4844 square feet (450 square meters) of event facilities include a conference center, and other business amenities include a business center. Additionally, you'll find free WiFi in public areas, a free manager's reception, and a kids' swimming pool. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also free self parking, along with the convenience of a free area shuttle.

In proximity to this 4-star Kooralbyn hotel you'll find Glow Worm Caves.

Queen Twin Valley View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$109* Per night/room 19 Jan. - 20 Jan.

Presidential Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max

Penthouse Lower

Bed Count 1 King Bed Maximum Occupancy 2 Max

Golf Holiday Package - 2 Free Rounds - Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Queen Twin Golf Course View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Penthouse Upper

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Kooralbyn Valley ratings based on 95 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Kooralbyn Valley

Everyone (67) Couples (13) Family (18)
4 out of 5
The property is aged but was great for a country getaway with my kids

Posted by , from Gold Coast on 30 Dec. 2020

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Comment from Hotel Management

17 Jan. 2021 by RM

Hi Karelle, Sorry to hear of your discomfort , we are working on it to get our resort back to normal again , not easy during the COVID we happy to give you a VIP treatment next time you here again sorry for your inconvenience Resort Manager

4 out of 5
Lovely setting, very comfortable. Great golf course & friendly helpful staff.

Posted by , from Brisbane on 15 Oct. 2020

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Comment from Hotel Management

7 Nov. 2020 by RM

Thanks for your Feedback, Much appreciated

4 out of 5

Posted by on 5 Oct. 2020

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Comment from Hotel Management

7 Nov. 2020 by RM

Thanks for your Feedback, Much appreciated

4 out of 5
Friendly helpful staff. A bit tired looking but clean and comfortable. Will be great once they do few more renovations.

Posted by , from Brisbane on 4 Oct. 2020

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Comment from Hotel Management

7 Nov. 2020 by RM

Thanks for your Feedback, Much appreciated

2 out of 5
The scenery and concept is great. Execution is very poor.

Posted by on 21 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by RM

Thanks for your feedback, much appreciated

4 out of 5

Posted by on 20 Sep. 2020

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Comment from Hotel Management

7 Nov. 2020 by RM

Thanks for your Feedback , Much appreciated

4 out of 5
Room was clean and tidy but only 2 cardboard cups supplied for tea & coffee making. Staff friendly & helpful. Some facilities closed due to Covid so a realistic appraisal not really possible.

Posted by , from Brisbane on 14 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by RM

Thanks for your feedback, much appreciated

4 out of 5
Food at restaurant could be better.

Posted by on 31 Aug. 2020

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Comment from Hotel Management

30 Sep. 2020 by RM

Thanks for your feedback we just in the transition to starting up with a new chef

4 out of 5

Posted by on 14 Aug. 2020

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Comment from Hotel Management

26 Aug. 2020 by A.P.

Hi Anonymous Thank you for your kind review of our property. We look forward to greeting you when you visit us again

2 out of 5
Property is run down and not setup for families as it is advertised for.

Posted by on 9 Aug. 2020

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Comment from Hotel Management

28 Aug. 2020 by A.P.

Dear Anonymous Thank you for taking the time to write a review. We are sorry that we did not meet your expectations. We have a continuous & ongoing maintenance program to bring the property to a place we are all happy with. Regards

Property Features

The Kooralbyn Valley offers its guests a full-service spa, a golf course, 2 outdoor swimming pools, and 2 spa tubs. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 3 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 4844 square feet (450 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a terrace are also featured at the family-friendly The Kooralbyn Valley. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available. Smoking is allowed in designated areas at this 4-star Kooralbyn hotel.

  • 100 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3 dining venues
  • 3 bars or lounges
  • 4844 sq ft of conference space
  • 450 sq m of conference space
  • Built in 1991
  • Karaoke
  • Manager's reception (free)
  • Coffee shop
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 5
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Arcade/game room
  • Playground on site
  • Miniature golf on site
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Coolangatta Airport (OOL) (111.9 km / 69.5 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

The Kooralbyn Valley offers 100 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Rooms open to balconies or patios. 40-inch LCD televisions come with digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily. Renovation of all guestrooms was completed in June 2016.

  • Private balcony or patio
  • Separate bedroom
  • MP3 dock
  • LCD television
  • Digital channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (heating)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

The hotel hosts a free manager's reception daily.

Lilies Restaurant & Bar - Overlooking the golf course and garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required.

Ringtails Cafe & Bar - This poolside café serves light fare only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

The Country Club Pavilion - Overlooking the golf course and garden, this gastropub specializes in local and international cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.

Spa Services

  • Number of treatment rooms 4
  • Couples treatment rooms
  • Manicures and pedicures
  • Sauna in spa
  • Massages
  • Minimum age to access spa is 18

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

The Premium Suite rooms are only accessible by stairs, there is no lift access for these room types.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray. Social distancing measures are in place; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 48 hours between bookings, and can be accessed from outside the building via exterior corridors. The property affirms that it follows sanitization practices of Count on Us (Wyndham) guidelines. The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines; the Safe Travels (WTTC - Global) sanitization guidelines; the Ecolab (3rd party expert - Global) sanitization guidelines.

  • No rollaway/extra beds available
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • Property is cleaned with disinfectant
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitisation guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • gap period enforced between guest stays 48 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Property follows sanitisation practices of Ecolab (3rd party expert - Global)
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 22.00 for adults and AUD 11.00 for children (approximately)
  • Airport shuttle fee: AUD 189 per vehicle (one way)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Ramada Kooralbyn Valley
  • The Kooralbyn Hotel Beaudesert
  • Ramada Resort Kooralbyn
  • The Kooralbyn Valley Hotel
  • The Kooralbyn Valley Kooralbyn
  • Ramada Resort Kooralbyn Valley
  • The Kooralbyn Valley Hotel Kooralbyn

You should know

  • The Kooralbyn Valley offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Pool access available from 8:00 AM to 9:30 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.