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3.6 out of 5

"Need more parking spaces. Bar " More

By a verified traveller on Sat 02 Oct 2021

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Hotel Description

Rydges Gladstone places you in the center of Gladstone, within a short 5-minute stroll of Gladstone Art Gallery and Museum and Gladstone Entertainment and Convention Centre. Highlights at this hotel include a restaurant, an outdoor swimming pool, and free self parking.

All 72 rooms feature free WiFi, balconies, and flat-screen TVs. Refrigerators and room service make in-room dining easy, and minibars provide refreshments. Additionally, hair dryers, phones, and irons/ironing boards are available. Limited housekeeping is available.

The restaurant, RockSalt, serves local cuisine and is open for lunch and dinner. Additionally, you'll find free WiFi in public areas and laundry facilities.

Places within a 15-minute walk of this 3.5-star Gladstone hotel include Gladstone Yacht Club and Gladstone Hospital.

Deluxe Twin Room

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
AU$87* Per night/room 10 Dec. - 11 Dec.

Deluxe Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Rydges Gladstone ratings based on 216 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Rydges Gladstone

Everyone (94) Couples (70) Family (37)
1 out of 5
This place give Rydges a terrible name. It was smelly inside, there was stains all on the carpet, construction was being done with no directions on where else to go. The pillows were folded duvets and carpark was insecure. The staff were rude and unfriendly. Watch out for them wanting to take your money for no reason!! We will never stay here ever again. Easily the worst nights accommodation for our 2 week holiday.

Posted by on 3 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by Janette Spencer - General Manager

Thank you for taking the time to provide feedback. We are awaiting new carpet for the lower ground entrance due to a leak. I have passed on your comments to housekeeping. The carpark is owned by the body corporate of the complex but does have security twice nightly checking the area. We do take a $200 security deposit on arrival for incidentals which is returned if no additional costs. I am disappointed to read the comments regarding customer service as we do pride ourselves with customers.

3 out of 5
Need more parking spaces. Bar

Posted by on 2 Oct. 2021

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Comment from Hotel Management

4 Oct. 2021 by Janette Spencer - General Manager

Thank you for taking the time to provide feedback. The carpark is owned by the body corporate and is shared. The restaurant within our establishment is privately owned. We look forward to your next visit to Gladstone.

3 out of 5
...

Posted by on 23 Sep. 2021

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Comment from Hotel Management

23 Sep. 2021 by Janette Spencer - General Manager

Thank you for taking the time to provide a star rating with regards to your recent stay.

4 out of 5
An older hotel but clean and comfortable. Pillows provided were some of the most comfortable we've ever had a hotel! Central location with easy walking distance to just about everything.

Posted by on 21 Sep. 2021

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Comment from Hotel Management

23 Sep. 2021 by Janette Spencer - General Manager

Thank you for taking time to provide feedback. The pillows and beds are amazing. We look forward to your next stay with us.

2 out of 5
Easy. Cost effective

Posted by on 29 Aug. 2021

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Comment from Hotel Management

23 Sep. 2021 by Janette Spencer - General Manager

Thank you for taking the time to provide a rating with regards to your recent stay.

5 out of 5

Posted by on 25 Jul. 2021

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4 out of 5
The room was very noisy close to lift fan noise coming from roof window been broken on balcony and replaced with a panel not sealed properly wind noise though gaps

Posted by on 22 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Janette Spencer - General Manager

Thank you for supplying feedback with regards to your recent stay. Can you please advise which room you stayed in so I can have maintenance look into the sound.

5 out of 5

Posted by on 9 Jul. 2021

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Comment from Hotel Management

23 Jul. 2021 by Janette Spencer - General Manager

Thank you for providing a 5/5 star rating. We look forward to you staying with us again in the future.

4 out of 5

Posted by on 28 Jun. 2021

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Comment from Hotel Management

23 Jul. 2021 by Janette Spencer - General Manager

Thank you for providing a 4/5 star rating. We look forward to you staying with us again in the future.

2 out of 5
Old and not maintained

Posted by on 10 Jun. 2021

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Comment from Hotel Management

23 Jul. 2021 by Janette Spencer - General Manager

Thank you for taking the time to provide feedback. Our hotel is currently undertaking a refurbishment which will include new walk in bathrooms, furnishings, carpet & painting of foyer levels. Very exciting times ahead for the property.

Property Features

There's a restaurant on site. Public spaces have free WiFi. Event space at this hotel measures 1615 square feet (150 square meters) and includes conference space. An outdoor pool, a terrace, and a vending machine are also featured at the business-friendly Rydges Gladstone. Self parking is free. This 3.5-star Gladstone hotel is smoke free.

  • 1 building
  • 72 guestrooms or units
  • 5 levels
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Poolside lounge chairs
  • Conference space
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Television in lobby
  • Elevator
  • No smoking on site
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Gladstone Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Rydges Gladstone offers 72 accommodations with minibars and hair dryers. Rooms open to balconies. Flat-screen televisions are featured in guestrooms. Bathrooms include shower/tub combinations and complimentary toiletries. This Gladstone hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • Flat-screen television
  • Refrigerator
  • Electric kettle
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

RockSalt - This poolside restaurant specializes in local cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 8:00 PM

Special check-in instructions:

The front desk is open daily from 6:00 AM - 8:00 PM. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 6:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 30 per night.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-out is available.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: AUD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: AUD 50.00 (subject to availability)
  • Late check-out fee: AUD 50.00 (subject to availability)
  • Rollaway bed fee: AUD 30 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Gladstone Rydges
  • Rydges Gladstone
  • Rydges Hotel Gladstone
  • Rydges Gladstone Hotel
  • Rydges Gladstone Hotel
  • Rydges Gladstone Gladstone
  • Rydges Gladstone Hotel Gladstone

You should know

  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.