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4.4 out of 5

"under cover parking , lounge chair. The TV remote not working real well " More

By a verified traveller on Mon 27 Jan 2020

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Hotel Description

At The Palms Motel you'll be within just a 15-minute stroll of Railway Reserve and Chinchilla Visitor Information Centre. Highlights at this motel include in-room free WiFi, furnished patios, and plasma TVs.

All 31 rooms feature cable TV, coffee/tea makers, and hair dryers. Room service, irons/ironing boards, and free toiletries are also available.

The restaurant, The Palms Restaurant, is open for breakfast and dinner. The motel's own bar/lounge is a nice place to enjoy a drink. Other amenities include an outdoor swimming pool, free WiFi in public areas, and laundry facilities. Continental breakfast is available on weekdays between 5:00 AM and 8:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an area shuttle.

With a stay at this 4-star Chinchilla motel, you'll be 1.4 km (0.9 mi) from Chinchilla Rifle Range Nature Refuge and 2.5 km (1.6 mi) from Chinchilla Showgrounds.

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Twin Room, Multiple Beds

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

3 Bedroom Apartment

Bed Count 3 Queen Beds Maximum Occupancy 7 Max

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Accessible

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Family Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 5 Max

The Palms Motel ratings based on 39 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Palms Motel

Everyone (20) Couples (10) Family (9)
4 out of 5
under cover parking , lounge chair. The TV remote not working real well

Posted by on 27 Jan. 2020

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Comment from Hotel Management

27 Jan. 2020 by Management

Hi, Thank you for your review. My apologies that the T.V remote was not up to standard. If you could please contact the motel and let us know your room number I will have it replaced. Kind Regards Management

2 out of 5
There were men’s underwear, a container of half eaten food in the fridge, and an old, moldy milk bottle still in our room. The room was ‘serviced’ but only one of two bins emptied and no spare toilet paper was provided for a 4 night stay for 5ppl. Room servicing wasn’t done on Christmas and Boxing Day which is fare enough but that meant we were caught short on loo paper! The fifth persons bed wasn’t made even though paid for. Using the pool was met with glares from the though it was a private pool. Shame as the motel itself is nice enough but we won’t stay again.

Posted by on 29 Dec. 2019

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Comment from Hotel Management

29 Dec. 2019 by Management

Hi, I'm sorry you did not enjoy your stay with us. I understand your fridge was missed on that mornings depart. My apologies, I did offer to come and clean it out for you myself. The pull out bed was made up, but left away to maximise space. It only needed to be folded out and a blanket (in cupboard) placed on top. I would have been happy to fold it out for you, had you have asked. In regards to the pool, it is there for our guests enjoyment. Managements concern was in regards to the umbrella tipping over into the pool, as you were insistent on putting them up and moving them to the edge of the pool even though it was explained to you they had a tendency to tip in windy conditions. I'm sorry you fell short of toilet paper, but it was supplied immediately once asked for.

5 out of 5
very accommodating and helpful....large 2 bedroom unit heaps of room.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

30 Dec. 2019 by Management

Thanks for the positive review. We are glad you enjoyed our facilities

5 out of 5

Posted by on 7 Jun. 2019

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4 out of 5
Clean rooms and great meals Very helpful friendly staff. Well situated and easy parking.

Posted by on 25 Jan. 2019

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5 out of 5

Posted by on 20 Dec. 2018

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4 out of 5
The overall outlook is inviting, the beds & linen are lovely. Apart from some shavings in the bathroom sink the room was clean. Thankyou for the complimentary bottled water. We all slept well thankyou. We will come back.

Posted by on 29 Jul. 2018

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4 out of 5
Great place for family bookings. Well laid out grounds

Posted by , from Country NSW on 9 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by shane

Thank you for your feed back, we are glad you and your family were happy

4 out of 5

Very central for our needs

Pros: Good comfortable bed enabling a good sleep
Cons: We did have our towels replaced I felt unnecessary and no hand towel or bath mat were replaced !! We arrived back late so couldn't ask more them !!
Location: Central
We have stayed a number of times and have always enjoyed same with no problems

Posted by on 1 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by shane

Thank you for your feed back, we are glad you had a good night sleep. we cant be more sorry about the bats not getting replaced that is out of the normal we have addressed it to ensure it will not happen again.

3 out of 5

Average stay

Pros: Friendly and helpful staff. The pool was an excellent temperature.
Cons: Facilities to bring your own food.
Staff were really friendly and helpful and made the stay comfortable. There are no facilities for bringing or buying your own food. I had to spread peanut butter with a spoon onto bread for my toddler as we didn't get our room service slip in when we got there. The room was a little smaller than I was expecting but did for the 2 nights we were there. We did try to spend a little time at the little tables outside our room but there was a strong smell of smoke from a guest further down that was smoking outside her door. Overall we had a comfortable and good stay.

Posted by , from Gympie on 18 Dec. 2017

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Comment from Hotel Management

20 Dec. 2017 by Bevan & Per

Thank you for your review. We are pleased you found our staff to be friendly and helpful, and found great use in the pool over the hot days, and your stay overall to be a comfortable one. In regards to the other comments, had you raised your concerns with us during your stay we could have instantly resolved all of your concerns. Regarding food options, all of our rooms do have fridges for food to be bought on to the property, we do not have kitchens in the rooms as we have an on-site Restaurant. It clearly notes in our listing we have Refrigerator, Tea / Coffee Making, Electric Kettle & Room Service. Should a guest require a Microwave or Toaster we are more than happy to supply this along with the crockery / cutlery needed, you just need to ask us at Reception. We do not advertise kitchens, nor have kitchens displayed in our photos. Regarding the room size, our rooms are bigger than most in Chinchilla, and have the added space of a separate walk in wardrobe so that your suit cases and clothes can be kept out of the main room itself, avoiding clutter. We do have designated smoking areas at the property, with the bulk of the property being smoke free. Regards The Team at The Palms

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and a garden are also featured at the business-friendly The Palms Motel. Free self parking is available. This 4-star Chinchilla motel is smoke free.

  • 1 floor
  • 31 guestrooms or units
  • 5 buildings
  • Built in 2006
  • Dining venue
  • Bar or lounge
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Storage area for luggage
  • Terrace
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Laundry facilities


Available in all rooms: Free WiFi

Available in some public areas: Free WiFi


Free self parking


  • Airport: Brisbane, QLD Airport (BNE) (302.3 km / 187.8 mi)
  • Train station: Chinchilla Station (1.9 km / 1.2 mi)
  • Property shuttles: Area shuttle
  • Parking: Free self parking

Room Amenities

The Palms Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished patios. Plasma televisions come with cable channels. This Chinchilla motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.

  • Private patio (furnished)
  • In-room dining (limited hours)
  • Plasma television
  • Cable channels
  • Coffee maker
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (heating)
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 5:00 AM to 8:00 AM and on weekends from 7:00 AM to 9:00 AM.

The Palms Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the motel include an outdoor pool.

Hotel Policies


  • Check-in time starts at 2 PM
  • Check-in time ends at 8:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7 AM - 8:00 PM. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7 AM - 8:00 PM.
Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.


  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per stay.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed


Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for breakfast.

  • No cots (infant beds) available
  • No lifts
  • Staffed front desk


Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 13.00 and AUD 20.00 per person (approximately)
  • Rollaway bed fee: AUD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Chinchilla Palms Motor Inn
  • Chinchilla Palms Motor
  • Palms Motel Chinchilla
  • Palms Chinchilla
  • The Palms Motel Motel
  • The Palms Motel Chinchilla
  • The Palms Motel Motel Chinchilla

You should know

  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.