For customer service, call us toll-free at 1-800-397-3342. For customers outside the US, please call 1-404-728-8787. International calling rates will apply.
At The Palms Motel you'll be within just a 15-minute stroll of Chinchilla Botanical Gardens and Railway Reserve. Highlights at this motel include in-room free WiFi, furnished patios, and plasma TVs.
All 31 rooms feature cable TV, coffee/tea makers, and hair dryers. Room service, irons/ironing boards, and free toiletries are also available.
The restaurant, The Palms Restaurant, is open for breakfast and dinner. The motel's own lounge bar is a nice place to enjoy a drink. Other amenities include an outdoor swimming pool, free WiFi in public areas, and laundry facilities. Cooked-to-order breakfast is available on weekdays between 5:30 AM and 8:00 AM and on weekends between 7:00 AM and 9:00 AM. There's also free self parking, along with the convenience of an area shuttle.
Places within a 30-minute walk of this 4-star Chinchilla motel include Chinchilla Visitor Information Centre and Chinchilla Rifle Range Nature Refuge.
The Palms Motel ratings based on 39 Verified Reviews
Review Summary
4.4
out of 5
4.5 out of 5.0
Room cleanliness4.5 out of 5.0
Service & staff4.5 out of 5.0
Room comfort4.5 out of 5.0
Hotel condition4.0 out of 5.0
Guest reviews for The Palms Motel
Everyone (19)Couples (10)Family (10)
5 out of 5
Lovely room, staff great.
Bed very comfy.
Terrific place to stay!!!
Posted by a verified traveller on 23 May 2021
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4 out of 5
under cover parking , lounge chair. The TV remote not working real well
Posted by a verified traveller on 27 Jan. 2020
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Comment from Hotel Management
27 Jan. 2020
by Management
Hi,
Thank you for your review.
My apologies that the T.V remote was not up to standard. If you could please contact the motel and let us know your room number I will have it replaced.
Kind Regards
Management
2 out of 5
There were men’s underwear, a container of half eaten food in the fridge, and an old, moldy milk bottle still in our room. The room was ‘serviced’ but only one of two bins emptied and no spare toilet paper was provided for a 4 night stay for 5ppl. Room servicing wasn’t done on Christmas and Boxing Day which is fare enough but that meant we were caught short on loo paper! The fifth persons bed wasn’t made even though paid for. Using the pool was met with glares from the manager...as though it was a private pool. Shame as the motel itself is nice enough but we won’t stay again.
Posted by a verified traveller on 29 Dec. 2019
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Comment from Hotel Management
29 Dec. 2019
by Management
Hi,
I'm sorry you did not enjoy your stay with us. I understand your fridge was missed on that mornings depart. My apologies, I did offer to come and clean it out for you myself.
The pull out bed was made up, but left away to maximise space. It only needed to be folded out and a blanket (in cupboard) placed on top. I would have been happy to fold it out for you, had you have asked.
In regards to the pool, it is there for our guests enjoyment. Managements concern was in regards to the umbrella tipping over into the pool, as you were insistent on putting them up and moving them to the edge of the pool even though it was explained to you they had a tendency to tip in windy conditions.
I'm sorry you fell short of toilet paper, but it was supplied immediately once asked for.
5 out of 5
very accommodating and helpful....large 2 bedroom unit heaps of room.
Posted by a verified traveller on 9 Jun. 2019
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Comment from Hotel Management
30 Dec. 2019
by Management
Thanks for the positive review. We are glad you enjoyed our facilities
5 out of 5
Posted by a verified traveller on 7 Jun. 2019
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4 out of 5
Clean rooms and great meals Very helpful friendly staff.
Well situated and easy parking.
Posted by a verified traveller on 25 Jan. 2019
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5 out of 5
Posted by a verified traveller on 20 Dec. 2018
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4 out of 5
The overall outlook is inviting, the beds & linen are lovely. Apart from some shavings in the bathroom sink the room was clean. Thankyou for the complimentary bottled water. We all slept well thankyou. We will come back.
Posted by a verified traveller on 29 Jul. 2018
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4 out of 5
Great place for family bookings. Well laid out grounds
Posted by Susan, from Country NSW on 9 Apr. 2018
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Comment from Hotel Management
10 Apr. 2018
by shane
Thank you for your feed back, we are glad you and your family were happy
4 out of 5
Very central for our needs
Pros:Good comfortable bed enabling a good sleep
Cons:We did have our towels replaced I felt unnecessary and no hand towel or bath mat were replaced !! We arrived back late so couldn't ask more them !!
Location:Central
We have stayed a number of times and have always enjoyed same with no problems
Posted by a verified traveller on 1 Apr. 2018
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Comment from Hotel Management
10 Apr. 2018
by shane
Thank you for your feed back, we are glad you had a good night sleep.
we cant be more sorry about the bats not getting replaced that is out of the normal we have addressed it to ensure it will not happen again.
The property is closed between April 11 and December 31.
Property Features
There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. An outdoor pool, a terrace, and a garden are also featured at the business-friendly The Palms Motel. Free self parking is available. This 4-star Chinchilla motel is smoke free.
1 floor
31 guestrooms or units
5 buildings
Built in 2006
Dining venue
Bar or lounge
Conference space
Breakfast available (surcharge)
Dry cleaning
Self-service laundry
Front desk (limited hours)
Storage area for luggage
Terrace
Garden
Outdoor picnic space
No smoking on site
Family Friendly Amenities
Outdoor pool
Free WiFi
Laundry facilities
Internet
Available in all rooms:
Free WiFi
Available in some public areas:
Free WiFi
Parking
Free self parking
Transport
Airport: Brisbane Airport (BNE) (302.3 km / 187.8 mi)
Train station: Chinchilla Station (1.9 km / 1.2 mi)
Property shuttles: Area shuttle
Parking: Free self parking
Room Amenities
The Palms Motel offers 31 air-conditioned accommodations with coffee/tea makers and hair dryers. Rooms open to furnished patios. Plasma televisions come with cable channels. This Chinchilla motel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries. Housekeeping is provided daily.
Private patio (furnished)
In-room dining (limited hours)
Plasma television
Cable channels
Coffee maker
Housekeeping (daily)
Hair dryer
Toiletries (free)
Iron and ironing board
Climate control (heating)
Ensuite bathroom
Food & Drink
For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 5:30 AM to 8:00 AM and on weekends from 7:00 AM to 9:00 AM.
The Palms Restaurant - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
Nearby Activities
Recreational amenities at the motel include an outdoor pool.
Hotel Policies
Check-in
Check-in time starts at 2 PM
Minimum check-in age is: 18
Check-in time ends at 8:00 PM
Special check-in instructions:
The front desk is open daily from 7 AM - 8:00 PM. If you are planning to arrive after 8:30 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.
The front desk at this property is open daily from 7 AM - 8:00 PM. Guests arriving after 8:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.
Check-out
Check-out by 10 AM
Payment types
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for AUD 15.00 per day.
Pet Policy
No pets allowed, but service animals are welcome
Policies
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast.
No lifts
Service animals are allowed
Service animals are exempt from fees/restrictions
Debit cards not accepted
Staffed front desk
Property is cleaned with disinfectant
Staff wear personal protective equipment
Protective clothing is not available for guests
No shield between guests and staff in main contact areas
Guests are provided with free hand sanitiser
Social distancing measures are in place
Contactless check-in is available
Property confirms they are implementing enhanced cleaning measures
Individually wrapped food options are available
Individually wrapped food options are available for breakfast
No gap period between guests' stays
Staff temperature checks are not conducted regularly
Temperature checks are not available to guests
Bed sheets and towels are washed at a temperature of at least 60°C/140°F
Commonly touched surfaces are cleaned with disinfectant
Property confirms they are implementing guest safety measures
Contactless check-out is available
Property does not follow sanitisation practices of any association
Fees
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Breakfast fee: between AUD 13.00 and AUD 20.00 per person (approximately)
Rollaway bed fee: AUD 15.00 per day
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Chinchilla Palms Motor Inn
Chinchilla Palms Motor
Palms Motel Chinchilla
Palms Chinchilla
The Palms Motel Motel
The Palms Motel Chinchilla
The Palms Motel Motel Chinchilla
You should know
Registered guests are the only ones allowed to be in guestrooms.
National Rating
This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
