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4.0 out of 5

"Reception desk was closed the whole time we were there (even though it was within their open hours). Bathroom in our room was not very clean. Room was ... " More

By a verified traveller on Thu 11 Mar 2021

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Hotel Description

At Joondalup City Hotel you'll be within just a 15-minute stroll of Joondalup Health Campus and HBF Arena. Highlights at this hotel include free in-room WiFi.

All 35 rooms feature TVs with cable channels, and you can enjoy coffee/tea makers, safes, and hair dryers. Minibars provide refreshments, and in-room dining is easy with amenities like refrigerators, microwaves, and room service. Additionally, irons/ironing boards, desks, and free toiletries are available.

This business-friendly hotel offers free WiFi in public areas, express check-out, and free newspapers in the lobby. Additionally, you'll find laundry facilities, tour/ticket assistance, and multilingual staff. There's also the convenience of free self parking.

Places within a 30-minute walk of this 3.5-star Joondalup hotel include Lakeside Joondalup and Yellagonga Regional Park.

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$129* Per night/room 1 Oct. - 2 Oct.

Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Joondalup City Hotel ratings based on 130 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Joondalup City Hotel

Everyone (95) Couples (19) Business (1) Family (13)
4 out of 5

Posted by on 31 May 2021

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Comment from Hotel Management

29 Jun. 2021 by Jake

Thank you.

3 out of 5
Reception desk was closed the whole time we were there (even though it was within their open hours). Bathroom in our room was not very clean. Room was sufficient for our needs but very expensive for what it was.

Posted by on 11 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by Management.

Thank you for staying with us, Regarding our times we have kindly notified each guest and common areas have our reception times between 10am - 1pm with our 24hr caretakers put in place to assist guests outside of these times. We are sorry to hear this was frustrating for you with the lack of staff present but we are hoping to change this, We take pride in following the cleanliness guidelines and the rooms are always checked prior to guests arrivals, We have passed all feedback onto the owners for attention, We hope you return in the future so we can provide a more pleasant stay, Warm Regards,

2 out of 5
Property was a bit run down. It was ok but probably wouldn't stay there again for the price

Posted by , from Geraldton on 22 Jan. 2021

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Comment from Hotel Management

22 Jan. 2021 by Reception.

Good Morning Dezza, We are sorry to hear our hotel and service did not meet your standards, This has been raised with the owners of the property for positive improvements. We hope to welcome you back in the future for a more enjoyable experience.

2 out of 5
How clean it was awesome, check in crap,poor caretaker 3 times tried get into a room there cheap wore out key card system not working ended up with two doubled bed room hope not pay for that,beds like laying on plank of wood please get mattress toppers,pillows medium to hard invest in couple soft ones hey,the hotel is on the way out year or less be a bucket of puss no investing into it by the owners.

Posted by , from far away town on 22 Nov. 2020

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4 out of 5

Posted by on 22 Sep. 2020

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4 out of 5
grout in shower needs to be cleaned otherwise everything was great

Posted by on 7 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Front Reception.

Thanks very much for your wonderful review, This has been passed onto our friendly housekeeping staff. We hope to welcome you back soon!

4 out of 5
This hotel is in an excellent location, close to restaurants and the freeway. It is clean and quiet.

Posted by on 27 Oct. 2019

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Comment from Hotel Management

30 Oct. 2019 by Front Reception.

Thanks very much for your wonderful feedback, We hope to welcome you back soon!

4 out of 5
Situated in a quiet area. With only 35 apartments there is minimal noise dat and night

Posted by on 16 Sep. 2019

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Comment from Hotel Management

30 Oct. 2019 by Front Reception.

Thanks very much for providing such positive feedback We hope to welcome you again in the future.

4 out of 5

Posted by on 11 Aug. 2019

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4 out of 5

Posted by on 22 Jul. 2019

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Property Features

Joondalup City Hotel offers its guests tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. The business-friendly Joondalup City Hotel also features laundry facilities, room service (during limited hours), and express check-out. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Perth hotel.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Joondalup Station (1.7 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Joondalup City Hotel offers 35 air-conditioned accommodations with minibars and safes. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Perth hotel provides complimentary wireless Internet access. Cable television is provided. Housekeeping is provided daily.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 1:00 PM
  • Saturday - Sunday: 10:00 AM - 1:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9 AM - 5 PM from 23 December - 14 January. Reception hours are subject to change.

Guests arriving after hours must access their key card through the blue and gray safety box in the rear car park entrance. The access code is the last 5 digits of the booking reference number followed by the (#) key. The key card and the attached registration card, which will display the room number, should then go into the lower compartment of the safety box - simply push the panel forward.

This property's front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 1:00 PM
  • Saturday - Sunday: 10:00 AM - 1:00 PM
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 30 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Joondalup City
  • Joondalup City Hotel
  • Joondalup City Hotel Hotel
  • Joondalup City Hotel Joondalup
  • Joondalup City Hotel Hotel Joondalup

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.