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4.0 out of 5

"When we got to our room it stunk of paint and you could only open one window and only about 10cm, we couldn't air the room out. My husband is asthmati ... " More

By a verified traveller on Sun 01 May 2022

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Hotel Description

At Joondalup City Hotel you'll be within just a 15-minute stroll of Joondalup Health Campus and HBF Arena. Highlights at this hotel include free in-room WiFi.

This business-friendly hotel offers free WiFi in public areas, express check-out, and free newspapers in the lobby. Additionally, you'll find laundry facilities, tour/ticket assistance, and multilingual staff. There's also the convenience of free self parking.

With a stay at this 3.5-star Joondalup hotel, you'll be 15.7 km (9.8 mi) from Hillarys Boat Harbour and 22 km (13.7 mi) from Scarborough Beach.

Executive Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$196* Per night/room 19 Aug. - 20 Aug.

Studio Suite

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Deluxe Room

Bed Count 2 Queen Beds Maximum Occupancy 2 Max

Superior Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Joondalup City Hotel ratings based on 134 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Joondalup City Hotel

Everyone (97) Couples (20) Business (1) Family (13)
3 out of 5
When we got to our room it stunk of paint and you could only open one window and only about 10cm, we couldn't air the room out. My husband is asthmatic and really struggled with the smell for our two night stay, I ended up with a migraine by the time we checked out. It said on the website that room service was available but this was not true. The room was clean as it was freshly painted but the bathroom needed a really good clean. They supply you with an iron but no ironing board which I found strange. The morning we were checking out (8am) there were no staff on site to check us out, we found a small sign explaining that if we needed to check out early, that we had to fill in a form to arrange it when we checked in. We were never told this and are now hoping that we don't get extra charges on our card as we still can't get hold of anyone. We put our room keys in the early check out box but still don't know if someone has found them and checked us out. This is the 2nd we had stayed there and were very happy with our 1st stay, but this time is was a let down

Posted by on 1 May 2022

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4 out of 5
The surroundings,cleanliness of the hotel and besides,the property is good to look at from the outside

Posted by on 16 Jan. 2022

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Comment from Hotel Management

17 Jan. 2022 by Joondalup City Hotel

Good Morning Joy, Thank you for the wonderful review we hope to welcome you back in the near future! Warm Regards, Joondalup City Hotel

5 out of 5

Posted by on 14 Oct. 2021

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4 out of 5

Posted by on 23 Jul. 2021

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4 out of 5

Posted by on 31 May 2021

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Comment from Hotel Management

29 Jun. 2021 by Jake

Thank you.

3 out of 5
Reception desk was closed the whole time we were there (even though it was within their open hours). Bathroom in our room was not very clean. Room was sufficient for our needs but very expensive for what it was.

Posted by on 11 Mar. 2021

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Comment from Hotel Management

16 Mar. 2021 by Management.

Thank you for staying with us, Regarding our times we have kindly notified each guest and common areas have our reception times between 10am - 1pm with our 24hr caretakers put in place to assist guests outside of these times. We are sorry to hear this was frustrating for you with the lack of staff present but we are hoping to change this, We take pride in following the cleanliness guidelines and the rooms are always checked prior to guests arrivals, We have passed all feedback onto the owners for attention, We hope you return in the future so we can provide a more pleasant stay, Warm Regards,

2 out of 5
Property was a bit run down. It was ok but probably wouldn't stay there again for the price

Posted by , from Geraldton on 22 Jan. 2021

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Comment from Hotel Management

22 Jan. 2021 by Reception.

Good Morning Dezza, We are sorry to hear our hotel and service did not meet your standards, This has been raised with the owners of the property for positive improvements. We hope to welcome you back in the future for a more enjoyable experience.

2 out of 5
How clean it was awesome, check in crap,poor caretaker 3 times tried get into a room there cheap wore out key card system not working ended up with two doubled bed room hope not pay for that,beds like laying on plank of wood please get mattress toppers,pillows medium to hard invest in couple soft ones hey,the hotel is on the way out year or less be a bucket of puss no investing into it by the owners.

Posted by , from far away town on 22 Nov. 2020

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4 out of 5

Posted by on 22 Sep. 2020

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4 out of 5
grout in shower needs to be cleaned otherwise everything was great

Posted by on 7 Dec. 2019

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Comment from Hotel Management

19 Dec. 2019 by Front Reception.

Thanks very much for your wonderful review, This has been passed onto our friendly housekeeping staff. We hope to welcome you back soon!

Property Features

Joondalup City Hotel offers its guests tour/ticket assistance, multilingual staff, and complimentary newspapers in the lobby. WiFi is free in public spaces. The business-friendly Joondalup City Hotel also features laundry facilities, express check-out, and a front desk safe. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Perth hotel.

  • 1 building
  • 35 guestrooms or units
  • 3 levels
  • Self-service laundry
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Joondalup Station (1.7 km / 1 mi)
  • Parking: Free self parking

Room Amenities

Joondalup City Hotel offers 35 air-conditioned accommodations with safes and coffee/tea makers. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include complimentary toiletries and hair dryers. This Perth hotel provides complimentary wireless Internet access. Cable television is provided. Change of towels and change of bedsheets can be requested.

  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet
  • Change of towels (on request)
  • Change of bedsheets (on request)

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Reception hours are 9 AM-5 PM from December 23-January 14. Reception hours are subject to change.

Guests arriving after hours must access their key card through the blue and gray safety box in the rear car park entrance. The access code is the last 5 digits of the booking reference number followed by the (#) key. The key card and the attached registration card, which will display the room number, should then go into the lower compartment of the safety box - simply push the panel forward.

This property's front desk is open during the following times:

  • Monday - Friday: 10:00 AM - 6:00 PM
  • Saturday - Sunday: 10:00 AM - 3:00 PM
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival.

Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 60 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and staff at the property wear personal protective equipment. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Debit cards not accepted
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 48 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Guests must provide a copy of their government-issued photo ID in advance

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200 per accommodation, per stay
  • Cleaning fee: AUD 200 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 60 per night
  • Credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Joondalup City
  • Joondalup City Hotel
  • Joondalup City Hotel Hotel
  • Joondalup City Hotel Joondalup
  • Joondalup City Hotel Hotel Joondalup

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.