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3.7 out of 5

"The room was very basic with what I would consider to be older type furniture. Perfectly fine for a roof over your head for the night. It had all th ... " More

By a verified traveller on Fri 30 Oct 2020

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Hotel Description

At Starwest Apartments Alderney on Hay you'll be within just a 10-minute stroll of Perth Mint and WACA. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy LED TVs with DVD players, and all 62 rooms feature free WiFi, balconies, and living rooms. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Dining areas, premium bedding, and coffee/tea makers are also available. Housekeeping is available on request.

This smoke-free hotel offers free WiFi in public areas, express check-out, and a grocery/convenience store. Other amenities include a coffee shop/café and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star East Perth hotel include Royal Perth Hospital and Elizabeth Quay.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$96* Per night/room 3 Jan. - 4 Jan.

2 Bedrooms Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

2 Bedrooms Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Starwest Apartments Alderney on Hay ratings based on 426 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Starwest Apartments Alderney on Hay

Everyone (287) Business (1) Couples (25) Family (102) Other (1)
2 out of 5
Carpet in apartment so wrinkled up that you trip over it and tiles too dirty to walk on without shoes. No light in bathroom. Room smelled terrible and aircons too dirty to use.

Posted by on 27 Nov. 2020

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3 out of 5
The room was very basic with what I would consider to be older type furniture. Perfectly fine for a roof over your head for the night. It had all the facilities you need - washing machine, dryer, iron, etc.

Posted by on 30 Oct. 2020

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3 out of 5

Posted by on 13 Oct. 2020

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4 out of 5
Spacious, clean and good, secure parking. I like have two bedrooms for a reasonable rate.

Posted by , from Australia on 11 Oct. 2020

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1 out of 5
Room was disgustingly smelly and dirty.wanted to leave the minute we arrived. Very noisy for east end of town. Cheap and nasty!

Posted by , from Perth on 11 Oct. 2020

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Comment from Hotel Management

13 Oct. 2020 by Alderney on Hay

Hi Darryl, We are aware during check in you had already issued a complaint in regards to paying the security deposit, claiming that this was not mentioned on the website (where it is) as well as was sent to you via the messaging services. After check in you went to your room and we heard nothing back from you until the day of check out where you told the receptionist that there was a "perfume" smell lingering in the room, We have spoken to our most regular guest (An Australian Veteran) who actually stays in that very same room you booked every week for his regular cancer treatments and is currently inhouse who says he definitely does not wear perfume nor can he smell any in the room. We are unsure what you smelled but no staff nor guests can seem to smell this disgusting odour you claim. We would also like to remind you that during the weekend you stayed it was "Oktoberfest" and while the city was bustling with people there were no parties nor noise issues at the property.

5 out of 5
This was perfect for a holiday for our family with small kids. Everything we needed and a great location. Decor a little dated, but not old by any means. Very clean- top marks to your cleaners. Pool was not fully heated, not a big issue but I assumed it was a heated indoor pool. Not freezing but not warm.

Posted by on 7 Oct. 2020

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3 out of 5
Great location, the room smelled bad the beds there hard and uncomfortable.

Posted by on 4 Oct. 2020

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4 out of 5
The staff were friendly and helpful plus the location is perfect.

Posted by on 1 Oct. 2020

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4 out of 5
Great spot. Was noisy for the two night we stayed but too the Hotel defense they kicked the noisey bunch out!

Posted by , from Perth on 28 Sep. 2020

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Comment from Hotel Management

30 Sep. 2020 by Alderney on Hay

Hi Karina, We are very sorry you had to encounter such inconsiderate guests, As soon as they were reported we have sent out staff to investigate and had no choice but to evict these people which was done within 15 minutes of being reported.

4 out of 5
Awesome location Quiet Spacious Close to all eating, shopping and night life

Posted by on 26 Sep. 2020

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About the Starwest Apartments Alderney on Hay

Location 193 Hay Street, East Perth, WA 6004

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. Starwest Apartments Alderney on Hay also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 4-star Perth hotel is smoke free.

  • 62 guestrooms or units
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Perth, WA Airport (PER) (11.2 km / 7 mi)
  • Train station: Perth Claisebrook Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Starwest Apartments Alderney on Hay offers 62 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. LED televisions are featured in guestrooms. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LED television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Saturday: 8:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 10 (subject to availability)
  • Housekeeping fee: AUD 40 every 7 days
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alderney Apartments
  • Alderney Hay Executive
  • Alderney Hay Executive Apartments
  • Alderney Hay Executive Apartments Perth
  • Alderney Hay Executive Perth
  • Alderney On Hay East Perth
  • Starwest Apartments Alderney Hay Apartment East Perth
  • Starwest Apartments Alderney Hay Apartment
  • Starwest Apartments Alderney Hay East Perth
  • Starwest Apartments Alderney Hay
  • Starwest Apartments Alderney on Hay Hotel
  • Starwest Apartments Alderney on Hay East Perth
  • Starwest Apartments Alderney on Hay Hotel East Perth

You should know

  • Pool access available from 9:00 AM to 4:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.