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3.8 out of 5

"Well situated and good value " More

By a verified traveller on Wed 08 Sep 2021

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Hotel Description

At Starwest Apartments Alderney on Hay you'll be within just a 10-minute stroll of Perth Mint and WACA. Highlights at this hotel include an indoor swimming pool, and in-room kitchens and washers/dryers.

You can enjoy LED TVs with DVD players, and all 62 rooms feature free WiFi, balconies, and living rooms. Kitchens come with refrigerators, microwaves, and stovetops, making in-room dining convenient. Dining areas, premium bedding, and coffee/tea makers are also available. Housekeeping is available on request.

This smoke-free hotel offers free WiFi in public areas, express check-out, and a grocery/convenience store. Other amenities include a coffee shop/café and laundry facilities. There's also the convenience of free self parking.

Places within a 30-minute walk of this 4-star East Perth hotel include Royal Perth Hospital and Optus Stadium.

1 Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$100* Per night/room 18 Oct. - 19 Oct.

2 Bedrooms Standard Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

2 Bedrooms Deluxe Apartment

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Starwest Apartments Alderney on Hay ratings based on 432 Verified Reviews

Review Summary
3.8 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Starwest Apartments Alderney on Hay

Everyone (253) Couples (33) Family (118) Other (1)
4 out of 5
spacious

Posted by on 15 Sep. 2021

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4 out of 5
Well situated and good value

Posted by on 8 Sep. 2021

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3 out of 5
Convenient for location and budget for what we needed for the weekend, was not impressed with no hot water, with a family of 5 after 2 quick showers noone else could shower. Wifi didnt work- called reception and told they could do nothing.

Posted by on 6 Sep. 2021

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5 out of 5
Excellent value for money

Posted by on 6 Sep. 2021

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5 out of 5
Good

Posted by on 25 Aug. 2021

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5 out of 5
Everything you need for a great stay in the city. A real bonus is having a private car park. Comfortable beds. Some other guests had a party at 2am which was annoying.

Posted by on 7 Aug. 2021

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Comment from Hotel Management

27 Aug. 2021 by Alderney on Hay

Thank you for your feedback. We are glad you have enjoyed your stay and sorry you had to encounter such an incident. Should there ever be any noise issues we have a 24/7 contact number where you can call anonymously and report issues and we will have staff deal with these immediately as we have a strict no noise policy in place.

4 out of 5
was much better than what i was expecting to stay at... I thoroughly enjoyed my stay.

Posted by on 2 Aug. 2021

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Comment from Hotel Management

27 Aug. 2021 by Alderney on Hay

Dear Guest, Thank you for your feedback. We are happy to hear you have enjoyed your stay with us and look forward to seeing you again.

3 out of 5
the rooms environment was dated. I had stayed there approximately 4 weeks previous with family (my 2 daughters) and had received a bigger room. I had booked for 4 persons this time and it appeared that the apartment given was smaller than before. between the 4 of us there were 3 vehicles and was only able to receive parking for 2 on the first night and my own vehicle on the second night even though there was spare / vacant spaces available on the second night. upon writing this review my $250:00 bond has still not been released back into my bank account.

Posted by on 26 Jul. 2021

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Comment from Hotel Management

30 Jul. 2021 by Alderney on Hay

Dear Guest, Thank you for your feedback, All our rooms are roughly the same total size however some rooms depending on positioning in the property may have slightly larger living areas vs bedrooms etc. We guarantee 1 car parking bay for each apartment booked, Extra parking bays when available can be arranged with reception, While you may have seen a few bays available at any time does not mean they had not been allocated to other apartments. Pre-Authorisation bonds are cancelled on the day of check out after housekeeping have inspected the apartments, Should there be any delays this is with your bank itself and is advised that any transactions can take 2-4 business days on average.

4 out of 5
Stayed here on several occasions, the self contained rooms are clean, beds are comfy. Great location with a little caffee and a convenience store connected to the building. Price is great and staff are helpful. I will continue to stay here whenever i need a place to stay in the city.

Posted by on 20 Jul. 2021

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2 out of 5
Not the best experience. We were relying on use of the indoor pool but the heater was broken so not useable and not fixed. Shower floor was slimy and slippery and extremely dangerous for a 70-year old and children. Was looking forward to this break but not likely to return.

Posted by on 17 Jul. 2021

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Comment from Hotel Management

19 Jul. 2021 by Alderney on Hay

Dear Valued Guest, We would like to apologise for the pool heater not working, Unfortunately this is not an issue that can be foreseen and while a new heater was sent to the property unfortunately the plumbers were unable to install this until some parts are sent in from the eastern states as they are not stocked in WA. We have investigated the claims into the bathroom floors and there are no issues. If you could send through a message the management would like to forward you a voucher.

About the Starwest Apartments Alderney on Hay

Location 193 Hay Street, East Perth, WA 6004

Property Features

There's a coffee shop/café on site. Public spaces have free WiFi. Starwest Apartments Alderney on Hay also features an indoor pool, laundry facilities, and dry cleaning/laundry services. Self parking is free. This 4-star Perth hotel is smoke free.

  • 62 guestrooms or units
  • Coffee shop
  • Dry cleaning
  • Self-service laundry
  • Express check-out
  • Storage area for luggage
  • Convenience store
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Indoor pool
  • Number of living rooms
  • Free WiFi
  • Kitchen
  • Grocery/convenience store
  • Laundry facilities
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Perth Claisebrook Station (1.3 km / 0.8 mi)
  • Parking: Free self parking

Room Amenities

Starwest Apartments Alderney on Hay offers 62 air-conditioned accommodations with washers/dryers and DVD players. Rooms open to balconies. Accommodations offer separate living rooms. Beds feature premium bedding. LED televisions are featured in guestrooms. Accommodations at this 4-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

  • In-room kitchen
  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • LED television
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (on request)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Air conditioning
  • Wheelchair accessible

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 5:00 PM

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - noon
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 8:00 AM - 5:00 PM
  • Sunday - Sunday: 9:00 AM - noon
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 5:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve cribs/infant beds. This property accepts Visa, Mastercard, American Express, and Diners Club. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

  • No rollaway/extra beds available
  • Events/parties not allowed
  • Debit cards not accepted
  • Staffed front desk
  • Private entrance
  • LGBTQIA friendly
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitisation practices of any association

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 250.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out fee: AUD 10 (subject to availability)
  • Housekeeping fee: AUD 40 every 7 days
  • Crib (infant bed) fee: AUD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alderney Apartments
  • Alderney Hay Executive
  • Alderney Hay Executive Apartments
  • Alderney Hay Executive Apartments Perth
  • Alderney Hay Executive Perth
  • Alderney On Hay East Perth
  • Starwest Apartments Alderney Hay Apartment East Perth
  • Starwest Apartments Alderney Hay Apartment
  • Starwest Apartments Alderney Hay East Perth
  • Starwest Apartments Alderney Hay
  • Starwest Apartments Alderney on Hay Hotel
  • Starwest Apartments Alderney on Hay East Perth
  • Starwest Apartments Alderney on Hay Hotel East Perth

You should know

  • Pool access available from 9:00 AM to 4:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.