4/10 Poor
Aliysah
10 Dec 2025
The one day that I had house keeping clean my room, I had some of my personal belonging thrown out. Spefically jewellery, just under $200 worth. I had it wrapped in tissue paper because 1. So that it wasnt out in the open and 2. I had not finishing unwrapping all of it. My partner called front desk on my behalf (as I was heading to a work and didnt have enough time to speak to them myself). The lady that answered the phone sounded like she couldnt if cared lessed abiut the issue, was extremely dismissive and was trying to shift blame, mentioning that i shouldnt of kept it in tissue paper. The outcome of that call was "I'll ask my cleaners if they saw anything but there isnt anything we can do". It then took two days for the receptionist to contact us back, fornit to basically be like. "Sorry, dont have it" in the most uncaring, sarcastic tone possible. I get that once something gone, its gone however, it would of been nice to be shown a little bit of compassion as it was the workers of this establishment that threw out my personal belongings and there wasnt any attempt to rectify the situation. There was no real apologies or accountability which really just soured the whole experience for me.
I do want to add that I had only bough the jewellery the day pior to it being thrown out by house keeping. I had bought the jewellery for a Work Christmas party that I had travelled 2,223kms to attend.
Aliysah
Stayed 8 nights in Dec 2025