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4.3 out of 5

"The pool looked filthy, there was a ring around the top and it looked like it hasn’t been cleaned for years. My boys had their goggles on in the pool ... " More

By a verified traveller on Sun 24 Apr 2022

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Hotel Description

A luxury stay in Perth awaits you at Mantra on Hay. Within a 5-minute stroll you'll find Perth Mint and WACA within a 15-minute walk. Highlights at this aparthotel include a restaurant, an indoor swimming pool, and a bar/lounge.

You can enjoy a flat-screen TV with cable channels, and each apartment features an iPod dock, WiFi, and in-room childcare. A refrigerator and room service make in-room dining easy, and the minibar provides refreshments. A coffee/tea maker, in-room massages, and a safe are also available.

This business-friendly aparthotel offers free WiFi in public areas, a fitness center, and has a business center. Added amenities include a coffee shop/cafe, a snack bar/deli, and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:00 AM. There's also the convenience of self parking.

With a stay at this 4.5-star East Perth aparthotel, you'll be 2.2 km (1.4 mi) from Optus Stadium and 3.5 km (2.2 mi) from Hyde Park.

Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$172* Per night/room 29 May - 30 May

Family Room (Weekly Housekeeping)

Bed Count 1 King Bed Maximum Occupancy 5 Max

2 Bedroom 1 Bathroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

2 Bedroom 2 Bathroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

Family Room

Bed Count 2 King Beds Maximum Occupancy 5 Max

1 Bedroom - Weekly Housekeeping

Bed Count 1 King Bed Maximum Occupancy 3 Max

Mantra on Hay ratings based on 731 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mantra on Hay

Everyone (439) Couples (119) Business (2) Family (161)
3 out of 5
The pool looked filthy, there was a ring around the top and it looked like it hasn’t been cleaned for years. My boys had their goggles on in the pool and said they could see hair floating through the water. The Mantra used to be a quite luxurious hotel however it’s really aged in the last few years.

Posted by on 24 Apr. 2022

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Comment from Hotel Management

22 May 2022 by James Pascoe

Dear Tracy, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Pascoe

2 out of 5
The hotel room itself was fairly average for its price. I have stayed here twice now, and both times I have had issues locating parking for the hotel. The hotel is in an obscure position, especially as it's on a street corner, and the signs for parking aren't clear. The underground parking lot itself has the narrowest entry I've seen yet, and the bays are very small, making my arrival here extremely stressful. While I was staying, there were some rather drunk guys shouting to each other in the hallway from around 11.30pm. At 1am I called reception to let them know. Someone came up to tell them to be quiet and then left immediately. The drunkards continued till around 4am. I obviously didn't sleep much that night!

Posted by on 16 Mar. 2022

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Comment from Hotel Management

8 Apr. 2022 by Pippa

Dear Britney, Thank you for taking the time to share your experience and for providing us with some valuable feedback from your recent stay. I do sincerely apologise that your stay did not meet your expectations and we hope to be able to welcome you back for a more pleasant stay in the future. Thank you again for reviewing your stay. Sincerely, Mantra on Hay team

5 out of 5
Great room and friendly staff. Will definitely be staying here again

Posted by on 13 Mar. 2022

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Comment from Hotel Management

19 Mar. 2022 by James Pascoe

Hi Mitchel, Thank you for your fantastic review. Looking forward to welcoming you soon. Kind regards James Pascoe

3 out of 5
The level we stayed on had a pungent smell which was extremely off putting. The room was mostly clean, except for the dirty sock in the closet and shelves in kitchen dusty. Our door key kept failing daily which was replaced immediately but still frustrating.

Posted by on 8 Mar. 2022

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Comment from Hotel Management

19 Mar. 2022 by James Pascoe

Dear Rebecca, Thank you for taking the time to tell us about your experience at the Mantra on Hay Perth. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, James Pascoe

4 out of 5

Posted by on 14 Jan. 2022

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5 out of 5
The room was spacious and great kitchen.

Posted by on 2 Dec. 2021

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Comment from Hotel Management

4 Dec. 2021 by Kerry Dangers - Front Office Manager

Dear Margaret, Thank you for your great review! We are glad that you enjoyed your stay and our convenient location. We appreciate your comments and look forward to your return. Sincerely,

4 out of 5
The staff were incredibly accommodating. Upgrading is when we discovered the room wasn’t suited to our needs and went above and beyond to ensure my family were comfortable. The indoor pool was heated too so my children could enjoy it at any time they wanted without freezing

Posted by on 14 Nov. 2021

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Comment from Hotel Management

16 Nov. 2021 by Kerry Dangers, Front Office Manager

Dear Sarah, We very much appreciate your comments regarding your stay at the Mantra on Hay Perth. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

5 out of 5
Lovely staff very nice suites

Posted by on 16 Oct. 2021

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Comment from Hotel Management

19 Oct. 2021 by Kerry Dangers

Thank you for your 5 star review! We are pleased that you enjoyed your stay, and look forward to welcoming you back soon.

4 out of 5

Posted by on 1 Oct. 2021

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5 out of 5

Posted by on 26 Sep. 2021

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Property Features

Mantra on Hay offers its guests an indoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a business center and a meeting room. A terrace, tour/ticket assistance, and multilingual staff are also featured at the luxury Mantra on Hay. For a fee, parking is available. This 4.5-star Perth aparthotel is smoke free.

  • 154 guestrooms or units
  • 8 levels
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers for purchase
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Internet access - wireless , Internet access in public areas - surcharge

Parking

Self parking (surcharge)

Transport

  • Train station: Perth McIver Station (1.8 km / 1.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Mantra on Hay offers 154 air-conditioned accommodations with iPod docking stations and minibars. Flat-screen televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Refrigerator
  • Coffee maker
  • Shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:00 AM.

Mantra on Hay has a restaurant serving breakfast, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the aparthotel include an indoor pool and a fitness center.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 40.0 per night.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels). This property affirms that it adheres to the cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global).

  • Debit cards
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Protective clothing is available for guests
  • Masks are available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Bureau Veritas (3rd party expert - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 200.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 14 and AUD 30 for adults, AUD 14 and AUD 30 for children (approximately)
  • Fee for in-room wireless Internet: AUD 25 per 24-hour period (rates may vary)
  • Self parking fee: AUD 25 per day
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 40.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mantra Hay
  • Mantra Hay Hotel
  • Mantra Hay Hotel Perth
  • Mantra Hay Perth
  • Mantra On Hay Hotel Perth
  • Mantra On Hay Perth
  • Mantra Hay Aparthotel East Perth
  • Mantra Hay Aparthotel
  • Mantra Hay East Perth
  • Mantra on Hay Aparthotel
  • Mantra on Hay East Perth
  • Mantra on Hay Aparthotel East Perth

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.