2/10 Terrible
Jamie
Business traveller
31 Aug 2025
We had a very unfortunate experience. Firstly our booking was duplicated so 2 apartments were booked. The property bought this to our attention but failed to offer or provide a refund. We experienced flight delays and advised the property we would be late. Unfortunately we arrived to a locked reception and no one responding to our calls. We had to book alternative accommodation, late at night and in raining weather. It was the next day before we received a reply from the property. When we advised we wished to cancel our booking, citing the prior night poor experience, we were told we can just come and stay. Still no offer to refund the duplicate booking. We offered to pay for the prior night and requested a refund for the balance of the stay (we booked for a week). We were told we can just come and stay.
We lodged a formal complaint with WOTIF who simply said there was nothing they can do as it is an issue between us and the property.
We will NEVER use this property or WOTIF again
Jamie
Stayed 6 nights in Aug 2025




























