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4.1 out of 5

"All good except the pillows were horrendous " More

By a verified traveller on Fri 22 Sep 2023

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Hotel Description

A luxury stay in the heart of Perth awaits you at Pan Pacific Perth. You'll be within steps of Perth Mint and within a short 5-minute stroll of Langley Park. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The restaurant, The Stage, is open for dinner. Hill Street Sports Bar is the hotel's own bar. Enjoy the 24-hour gym and steam room. 26630 square feet (2474 square meters) of event facilities include meeting rooms and conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star East Perth hotel include Swan River Foreshore Trail and Hay Street Mall.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$201* Per night/room 15 Oct. - 16 Oct.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Club, Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Room, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Perth ratings based on 223 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pan Pacific Perth

Everyone (108) Couples (64) Family (29)
4 out of 5
All good except the pillows were horrendous

Posted by on 22 Sep. 2023

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5 out of 5
from check in to check out, friendly staff and very good rooms in great condition.stay again when in Perth next

Posted by on 28 Jul. 2023

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Comment from Hotel Management

28 Jul. 2023 by Paul Flett – General Manager

Dear LianaThank you for your positive review and for calling out our people. We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5
I loved the fact it was right across from my office. Very convenient. The rooms were very quiet.

Posted by on 23 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Paul Flett – General Manager

Dear Wayne,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5

Posted by on 3 Jul. 2023

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Comment from Hotel Management

26 Jul. 2023 by Paul Flett – General Manager

Dear Robyn,Thank you for your positive review.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

3 out of 5
Great price, great location, bar fridge was extremely noisy so we had to turn it off

Posted by on 25 Jun. 2023

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Comment from Hotel Management

30 Jun. 2023 by Paul Flett – General Manager

Dear Shaylis,Thank you for taking the time to review our hotel. We appreciate your comments with regard to the fridge noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.We are working on a project to change our room styling and upgraded appliances and look forward to some changes.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

4 out of 5
Rooms are spacious, comfortable and clean. Great buffet breakfast. I was unable to adjust the room temperature it seemed to be fixed on 20.5degrees.

Posted by on 22 Jun. 2023

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Comment from Hotel Management

26 Jun. 2023 by Paul Flett – General Manager

Dear Kisita,Thank you for your positive review and recent stay.We have our engineering team looking at your room to identify the possible cause of the fixed aircon temperature.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5
Trying to get our luggage to and from our car in the car parking next door. We attended the ball and had to walk all round with bags, dresses etc

Posted by on 19 Jun. 2023

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Comment from Hotel Management

26 Jun. 2023 by Paul Flett – General Manager

Dear Teresa,Thank you for your lovely review.We appreciate your comments with regard to the logistics noted during your stay as we view these matters with importance. I am sorry you have been inconvenienced.For future references and to avoid this to happen again, please feel free to drive up our driveway and our concierge team will be more than happy to assist.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5
excellent service

Posted by on 15 Jun. 2023

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Comment from Hotel Management

16 Jun. 2023 by Paul Flett – General Manager

Dear Fernando,Thank you for your positive review and for calling out our people. We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5
We only stayed one night due to a flight stopover, and we’re looking for somewhere in the city with an excellent night’s sleep. We got just that! Due to renovations our room was upgraded and it was everything we could have hoped for. Staff were lovely & attentive, Hill St Bar was a decent meal and the journey from the airport was easy, 15-20min each way!

Posted by on 8 Jun. 2023

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Comment from Hotel Management

14 Jun. 2023 by Paul Flett – General Manager

Dear Jess,Thank you for the great feedback of our hotel and kind comments on our staff and service during these rather challenging times of renovations.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely Yours,Paul Flett – General Manager

5 out of 5
.

Posted by on 21 May 2023

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Comment from Hotel Management

22 May 2023 by Paul Flett – General Manager

Thank you for your positive review and recent stay.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

Property Features

Pan Pacific Perth offers its guests an outdoor pool, a steam room, and a 24-hour fitness center. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. A business center and meeting rooms are available. Event space at this hotel measures 26630 square feet (2474 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Pan Pacific Perth. For a fee, parking is available. This 5-star Perth hotel is smoke free.

  • 486 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Meeting rooms
  • 26630 sq ft of conference space
  • 2474 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Perth McIver Station (1.2 km / 0.7 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Perth offers 486 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

The Stage - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Lobby Cafe - Onsite café. Open daily.

Uma Restaurant - This restaurant specializes in Peruvian cuisine and serves dinner only. Open select days.

Hill Street Sports Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Children stay free
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free - maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 42 for adults and AUD 21 for children
  • Covered self parking fee: AUD 40 per night
  • Valet parking fee: AUD 65 per night
  • Rollaway bed fee: AUD 70.0 per day
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Perth
  • Pan Pacific Hotel Perth
  • Pan Pacific Perth
  • Pan Perth
  • Perth Pan Pacific
  • Pan Pacific Perth Hotel Perth
  • Pan Pacific Perth Hotel East Perth
  • Pan Pacific Perth Hotel
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth Hotel East Perth

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.