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4.1 out of 5

"Checking in was a bit painful, and the aircon woke me up when it decided to crank a few times in the night, but other than that it was a nice place to ... " More

By a verified traveller on Mon 19 Oct 2020

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Hotel Description

A luxury stay in the heart of Perth awaits you at Pan Pacific Perth. Within a short 5-minute stroll, you'll find Perth Mint and Langley Park. Highlights at this romantic hotel include 3 restaurants, 2 bars/lounges, and an outdoor swimming pool.

You can enjoy LCD TVs with cable channels, and all 486 rooms feature free WiFi, free wired Internet, and coffee/tea makers. You'll find nice touches like free toiletries and pillow menus to enhance your stay. 24-hour room service, free bottled water, and safes are also available.

The restaurant, Uma Restaurant, serves Peruvian cuisine and is open for dinner. Bar Uma is the hotel's own bar. Enjoy the 24-hour fitness center and steam room. 26630 square feet (2474 square meters) of event facilities include conference space, and other business amenities include a business center. Other amenities include 2 coffee shops/cafés and free WiFi in public areas. Cooked-to-order breakfast is available daily between 6:30 AM and 11:00 AM. There's also the convenience of self parking.

Places within a 15-minute walk of this 5-star East Perth hotel include Swan River Foreshore Trail and Hay Street Mall.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$140* Per night/room 26 Oct. - 27 Oct.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room, River View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Grand River View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Perth ratings based on 234 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pan Pacific Perth

Everyone (153) Couples (47) Family (21)
4 out of 5
Checking in was a bit painful, and the aircon woke me up when it decided to crank a few times in the night, but other than that it was a nice place to stay.

Posted by , from Perth on 19 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Rob Weeden - GM

We are working on that Saturday arrival Mmmm.

5 out of 5

Posted by on 17 Oct. 2020

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Comment from Hotel Management

19 Oct. 2020 by Rob Weeden - GM

Much appreciated Anon. Great to have you with us.

5 out of 5

Posted by on 11 Oct. 2020

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Comment from Hotel Management

12 Oct. 2020 by Rob Weeden - GM

Brilliant, thank you so much Anon.

1 out of 5

Posted by on 6 Oct. 2020

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Comment from Hotel Management

9 Oct. 2020 by Rob Weeden - GM

Clearly we are disappointed with the review and regret that we have not met your expectation. Drop me a note and let us know why and how we can do better.

5 out of 5
The room was great and staff were very helpful and friendly, breakfast was a bit disappointing our coffee and tea were not hot and it came at different times to each other on both mornings, I would still recommend the hotel and come back, thanks George Kennedy

Posted by on 29 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by Rob Weeden - GM

Thank you so much Anon for choosing to stay with us and thank you for calling out the team. Tea and coffee - we are onto it. Your support of Pan Pacific, our people, travel, tourism and hospitality in Western Australia is much appreciated.

5 out of 5

Posted by on 29 Sep. 2020

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Comment from Hotel Management

29 Sep. 2020 by Rob Weeden - GM

Thank you so much Anon for choosing to stay with us. Your support of Pan Pacific, our people, travel, tourism and hospitality in Western Australia is much appreciated.

2 out of 5
My room was damaged and I needed to call a trade person. I paid full the price Of $400 and found out others had paid $105 for a better room. I ordered room service and the pizza was cold.

Posted by , from Darwin on 21 Sep. 2020

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Comment from Hotel Management

22 Sep. 2020 by Rob Weeden - GM

Hi Suz Firstly thank you for staying with us and please accept my sincere apology for the pizza. If you ever receive food through in-room dining that does not meet your satisfaction let us know immediately so we can correct the problem. $105 not so sure about that maybe someone is pulling your leg. But do drop me a line if you wish.

2 out of 5
no parking, food was very ordinary and way over priced..

Posted by , from perth on 14 Sep. 2020

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Comment from Hotel Management

16 Sep. 2020 by Sandy

Dear Mr Dan, I cannot apologize enough regarding the issues you experienced during your stay, as this is definitely not up to the high standards we strive to achieve here at Pan Pacific Perth. Can you please advise your first and last name of the booking so that we can discuss your concern with the management team. Kind Regards, Team Pan Pacific Perth

4 out of 5

Posted by on 29 Aug. 2020

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Comment from Hotel Management

31 Aug. 2020 by Rob Weeden - GM

Thank you so much for the almost full marks rating Anon and thank you for supporting tourism, travel and hospitality in Western Australia. We are so glad that you chose to stay with us at Pan Pacific Perth.

4 out of 5
Room was lovely,friendly staff,breakfast was very average

Posted by , from Madeley on 23 Aug. 2020

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Comment from Hotel Management

23 Aug. 2020 by Nikhil

Thankyou for your review. We are glad you have liked our rooms and friendly staff. We look forward to serve you a better breakfast on your next stay.

Property Features

Pan Pacific Perth offers its guests an outdoor pool, a steam room, and a 24-hour fitness center. There are 3 restaurants and 2 coffee shops/cafés on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 26630 square feet (2474 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Pan Pacific Perth. For a fee, parking is available. This 5-star Perth hotel is smoke free.

  • 486 guestrooms or units
  • 23 levels
  • 3 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 26630 sq ft of conference space
  • 2474 sq m of conference space
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Perth, WA Airport (PER) (11.9 km / 7.4 mi)
  • Train station: Perth McIver Station (1.2 km / 0.8 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Pan Pacific Perth offers 486 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. This Perth hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 6:30 AM to 11:00 AM.

Ten Acre Block - Onsite restaurant.

Lobby Cafe - Onsite café. Open daily.

Bar Uma - Onsite bar. Open daily.

Uma Restaurant - This restaurant specializes in Peruvian cuisine and serves dinner only. Open select days.

Hill Street Sports Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 8 and AUD 28 per person (approximately)
  • Covered self parking fee: AUD 14 per night
  • Rollaway bed fee: AUD 70.0 per day
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Perth
  • Pan Pacific Hotel Perth
  • Pan Pacific Perth
  • Pan Perth
  • Perth Pan Pacific
  • Pan Pacific Perth Hotel Perth
  • Pan Pacific Perth Hotel East Perth
  • Pan Pacific Perth Hotel
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth Hotel East Perth

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.