4.3 out of 5

"Arrived at midnight. Given a room next to a couple who decided to chat all night. Walls not sound proof. Too exhausted to call reception to change r ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in the heart of East Perth awaits you at Pan Pacific Perth. Within a short 5-minute stroll, you'll find Perth Mint and Langley Park. Highlights at this family-friendly hotel include in-room free WiFi, free high-speed Internet, and LCD TVs.

Cable TV, coffee/tea makers, and free newspapers are featured in all 486 rooms. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include bathrobes and free toiletries, while pillow menus invite a good night's rest. Additionally, free bottled water, safes, and hairdryers are available.

The restaurant, Montereys Brasserie, is open for breakfast, lunch, and dinner. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour fitness centre, and steam room. 26630 square feet (2474 square metres) of event facilities include conference rooms, and other business amenities include a business centre. Added amenities include free WiFi in public areas, concierge services, and a 24-hour front desk. Buffet breakfast is available daily between 6:00 AM and 10:30 AM. There's also the convenience of valet parking.

Sights within a 10-minute walk of this 5-star East Perth hotel include Swan River Foreshore Trail and St. Mary's Cathedral.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
AU$193 per night

Premier Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Premier Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pacific Club, Club Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Suite, 1 King Bed, River View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Perth ratings based on 1,004 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pan Pacific Perth

Everyone (573) Couples (365) Business (14) Family (51)
5 out of 5

Posted by on 5 Dec 2018

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Comment from Hotel Management

10 Dec 2018 by Rob Weeden - General Manager

Dear reviewer, Thank you for the perfect score. We look forward to welcoming you back!

4 out of 5
Great location in the city, breakfast was inc which was substantial with plenty to choose from, I think there was a gluten free station, (toaster etc) away from the main food area but NO SIGNAGE? The shower was in the bath, which can be hazardous getting in/out & proved difficult turning on the shower as the plumbing is shared unfortunately the hotel are in the middle of renovations in the lobby.

Posted by , from Perth, WA on 31 Oct 2018

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Comment from Hotel Management

1 Nov 2018 by Rob Weeden - General Manager

Dear Dea, I am sorry we did not meet your expectations on some aspects of your stay. This feedback has been shared with the team and thank you for taking the time to write a review. We look forward to your return.

5 out of 5
Beautiful hotel, friendly helpful staff, fantastic views of the city and river

Posted by , from Bunbury WA on 30 Oct 2018

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Comment from Hotel Management

31 Oct 2018 by Rob Weeden - General Manager

Dear Terri, Thank you for the fantastic review and rating! I am glad you stayed with us and had an enjoyable one - tell everyone!

4 out of 5

Posted by on 18 Oct 2018

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Comment from Hotel Management

29 Oct 2018 by Rob Weeden - General Manager

Dear Anonymous, Thank you for the rating and for choosing to stay with us. We look forward to welcoming you back.

4 out of 5

Posted by on 15 Oct 2018

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Comment from Hotel Management

17 Oct 2018 by Rob Weeden - General Manager

Dear Reviewer, Thank you for choosing to stay with us and we look forward to welcoming you back.

4 out of 5

Posted by on 13 Oct 2018

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Comment from Hotel Management

15 Oct 2018 by Rob Weeden - General Manager

Dear Reviewer, Thank you for staying with us and for the rating. I look forward to welcoming you back - let me know!

5 out of 5
Great central location and the staff are fantastic.

Posted by , from West Australia on 30 Sep 2018

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Comment from Hotel Management

1 Oct 2018 by Rob Weeden - General Manager

Dear JB, Thank you for the perfect rating and lovely comments on our staff. We are so glad you stayed with us and we look forward to welcoming you back.

2 out of 5
Old and tired. Nice view but toilet not clean. Expect better for $193 per night. Room service ordinary.

Posted by , from Perth on 8 Sep 2018

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Comment from Hotel Management

19 Sep 2018 by Rob Weeden - General Manager

Dear Maria, I am sorry to hear you did not have a great experience this time. We surely will share this with the team. However, stay tuned... we have new fun and exciting things soon!

3 out of 5
Arrived at midnight. Given a room next to a couple who decided to chat all night. Walls not sound proof. Too exhausted to call reception to change rooms. Ask for a room with no guests either side.

Posted by on 2 Sep 2018

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Comment from Hotel Management

22 Sep 2018 by Rob Weeden - General Manager

Dear Reviewer, I am sorry to hear that you were inconvenienced during your stay. Let us know of your preference next stay and we could assign you a room in the quiet corner.

5 out of 5

Extremely comfortable

Pros: It’s perfection to the small details...
Cons: Nothing really..
Location: Easy access to all parts of the city and entertainment..
A very quiet and comfortable stay.. Highly recommend to anyone who wants a piece of paradise in a concrete jungle..

Posted by , from Dawesville.. W.A. on 26 Aug 2018

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Comment from Hotel Management

27 Aug 2018 by Rob Weeden - General Manager

Dear David Thank you for the wonderful comments and terrific rating. We are so glad you chose to stay with us. Rob Weeden - General Manager

Property Features

Pan Pacific Perth offers its guests an outdoor pool, a steam room, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A business centre and meeting rooms are available. Event space at this hotel measures 26630 square feet (2474 square metres) and includes conference rooms. The luxury Pan Pacific Perth also features tour or ticket assistance, concierge services, and complimentary newspapers in the lobby. Parking is available for a fee. This 5-star East Perth hotel is smoke free.

  • 486 guestrooms or units
  • 23 levels
  • 16 conference rooms
  • 26630 sq ft of conference space
  • 2474 sq. m of conference space
  • Dining venue
  • Bar or lounge
  • Childcare (surcharge)
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Airport: Perth, WA (PER) (11.7 km / 7.3 mi)
  • Train station: Perth McIver Station (1.2 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Perth offers 486 forms of air-conditioned accommodation with minibars and a safe. A pillow menu is available. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a shower, a complimentary bathrobe, complimentary toiletries and a hairdryer. This East Perth hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Films for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Newspapers (free)
  • Hairdryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:30 AM and at the weekend from 6:00 AM to 11:00 AM.

Montereys Brasserie – This restaurant serves breakfast, lunch and dinner. Open daily.

Lobby Lounge – This lobby lounge only serves light fare. Reservations are required. Open selected days.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is 18

Special check-in instructions:

Airport shuttle service is available on request. Contact the property in advance to get details.

Airport transport is offered on request. For details, please contact the property in advance.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 for adults and AUD 19 for children (approximately)
  • Self-parking fee: AUD 25 per night
  • Valet parking fee: AUD 48 per night (in/out privileges)
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pan Pacific Perth Hotel East Perth
  • Pan Pacific Perth Hotel
  • Pan Pacific Perth

You should know

  • The seasonal pool will open in January and close in December.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.