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4.1 out of 5

"Average room but overpriced. Uma say they're open till 11pm, but kitchen closed at 9. " More

By a verified traveller on Mon 19 Sep 2022

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Hotel Description

A luxury stay in the heart of Perth awaits you at Pan Pacific Perth. Within a short 5-minute stroll, you'll find Perth Mint and Langley Park. Highlights at this hotel include 2 restaurants, 2 bars/lounges, and an outdoor swimming pool.

The restaurant, The Stage, is open for dinner. Hill Street Sports Bar is the hotel's own bar. Enjoy the 24-hour gym and steam room. 26630 square feet (2474 square meters) of event facilities include conference space, and other business amenities include a business center. Added amenities include free WiFi in public areas, a snack bar/deli, and laundry facilities. Buffet breakfast is available daily between 6:00 AM and 11:00 AM. There's also the convenience of valet parking.

Places within a 15-minute walk of this 5-star East Perth hotel include Swan River Foreshore Trail and Hay Street Mall.

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$213* Per night/room 16 Oct. - 17 Oct.

Premier Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room, River View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Premier Grand River View King

Bed Count 1 King Bed Maximum Occupancy 2 Max

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pan Pacific Perth ratings based on 223 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pan Pacific Perth

Everyone (127) Couples (57) Family (22)
5 out of 5
Great

Posted by on 24 Sep. 2022

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3 out of 5
Average room but overpriced. Uma say they're open till 11pm, but kitchen closed at 9.

Posted by on 19 Sep. 2022

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5 out of 5
Staff were helpful and very nice. Rooms are clean and well appointed. Parking is expensive in any version - the self-parking is way too expensive for a self-park option.

Posted by on 14 Aug. 2022

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Comment from Hotel Management

22 Aug. 2022 by Paul Flett - General Manager

Dear Sally,Thank you for your feedback and the kind comments on our people and service.We appreciate your comments with regard to the additional points noted during your stay as we view these matters with importance.We look forward to welcoming you back.Sincerely Yours,Paul Flett – General Manager

5 out of 5
Really big room and super warm pool. Staff friendly and helpful.

Posted by on 21 Jul. 2022

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Comment from Hotel Management

26 Jul. 2022 by Paul

Hi Zoe, Thank you for the very kind words and for calling out our colleagues. Great to have you with us. Sincerely Yours, Paul Flett – General Manager

5 out of 5
Lovely clean and comfortable

Posted by on 16 Jul. 2022

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Comment from Hotel Management

26 Jul. 2022 by Paul

Hi Dean, Thank you for the positive review of our Hotel. We look forward to welcoming you back. Sincerely Yours, Paul Flett – General Manager

5 out of 5
Friendly and helpful reception and staff. Executive Suite rooms are 5 star. Couldn't fault a thing. Best value for money hotel in Perth CBD.

Posted by on 8 Jul. 2022

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Comment from Hotel Management

26 Jul. 2022 by Paul

Hi Melinda, Thank you for the very kind words and for calling out our colleagues. Great to have you with us. We look forward to welcoming you back. Sincerely Yours, Paul Flett – General Manager

2 out of 5
First time ever that we have encountered the disappointment with the accommodation - checking in (in particular). We got there approximately before 6 pm only to find ourselves waiting for our room to be ready which we booked 2 months prior and check-in time is supposed to be at 2 pm? Coming out from 4 hours flight is a bit exhausting and to sit and wait for your room to be ready is just appalling.

Posted by on 30 Jun. 2022

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4 out of 5

Posted by on 20 Jun. 2022

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1 out of 5
Room was not ready until 5:30 pm and made us late for our apointment.

Posted by on 29 May 2022

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5 out of 5
The staff were really helpful and friendly.

Posted by on 22 May 2022

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Property Features

Pan Pacific Perth offers its guests an outdoor pool, a steam room, and a 24-hour fitness center. There are 2 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 26630 square feet (2474 square meters) and includes conference space. A terrace, tour/ticket assistance, and concierge services are also featured at the luxury Pan Pacific Perth. For a fee, parking is available. This 5-star Perth hotel is smoke free.

  • 486 guestrooms or units
  • 23 levels
  • 2 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • 26630 sq ft of conference space
  • 2474 sq m of conference space
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Internet access in public areas - high speed

Parking

Self parking (surcharge) , Valet parking (surcharge)

Transport

  • Train station: Perth McIver Station (1.2 km / 0.8 mi)
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

Pan Pacific Perth offers 486 air-conditioned accommodations with safes and complimentary bottled water. A pillow menu is available. LCD televisions come with cable channels and pay movies. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Coffee maker
  • Pillow options
  • Shower
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:00 AM to 11:00 AM.

The Stage - This restaurant serves dinner only. Guests can enjoy drinks at the bar.

Lobby Cafe - Onsite café. Open daily.

Uma Restaurant - This restaurant specializes in Peruvian cuisine and serves dinner only. Open select days.

Hill Street Sports Bar - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 70.0 per day.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Children stay free
  • Parking height restrictions apply
  • Debit cards not accepted
  • Staffed front desk
  • Children stay free: Maximum age 11
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: AUD 38 for adults and AUD 19 for children (approximately)
  • Covered self parking fee: AUD 40 per night
  • Valet parking fee: AUD 65 per night
  • Rollaway bed fee: AUD 70.0 per day
  • Credit card charges are subject to a surcharge of 1.25 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pacific Perth
  • Pan Pacific Hotel Perth
  • Pan Pacific Perth
  • Pan Perth
  • Perth Pan Pacific
  • Pan Pacific Perth Hotel Perth
  • Pan Pacific Perth Hotel East Perth
  • Pan Pacific Perth Hotel
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth East Perth
  • Pan Pacific Perth Hotel East Perth

You should know

  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

  • UNESCO Sustainable Tourism Pledge

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.