4.2 out of 5

"Nice hotel - well appointed and spacious. Would definitely stay here again " More

By a verified traveller on Tue 14 Aug 2018

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Hotel Description

A luxury stay in Como awaits you at Pagoda Resort & Spa. You'll be 1.9 km (1.2 mi) from Perth Zoo and 4.4 km (2.7 mi) from Elizabeth Quay. Highlights at this romantic hotel include a restaurant, an outdoor swimming pool and a free area shuttle.

LED TVs with satellite channels are featured in all 101 rooms, and you can enjoy free WiFi, coffee/tea makers and free bottled water. Minibars provide free refreshments, and room service is also available. Nice touches include jetted tubs and free toiletries. Safes, hairdryers and phones are also available.

For a drink, you can stop by the hotel's own bar/lounge. Enjoy the fitness centre, sauna and pool loungers. Additionally, you'll find free WiFi in public areas, a free manager's reception and a conference centre. Each morning buffet breakfast is served between 6 AM and 10 AM. There's also the convenience of self parking.

Attractions within a 10-minute drive of this 4.5-star Como hotel include SCITECH Discovery Centre and Crown Perth.

Superior Room (Free WIFI & Minibar)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$113* Per night/room 25 Aug. - 26 Aug.

Apartment, 1 Bedroom, Kitchen (Free WIFI & Minibar)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Apartment, 2 Bedrooms (Free WIFI & Minibar)

Bed Count 2 King Beds Maximum Occupancy 5 Max

Room, Accessible (Free WIFI & Minibar)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Deluxe Room (Free WIFI & Minibar)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Pagoda Resort & Spa ratings based on 128 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Pagoda Resort & Spa

Everyone (112) Business (2) Couples (7) Family (6)
5 out of 5
Good spot to stay close to town and river with on site parking

Posted by on 11 Aug. 2019

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Comment from Hotel Management

12 Aug. 2019 by Pagoda Team

Thank you for staying with us at the Pagoda Resort & Spa. We are glad that you have enjoyed your experience here with us and we look forward to welcoming you back to the Pagoda again soon. Team Pagoda

5 out of 5

Posted by on 3 Aug. 2019

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Comment from Hotel Management

5 Aug. 2019 by Pagoda Team

Thank you for staying with us at the Pagoda Resort & Spa. We are glad that you have enjoyed your experience and we look forward top welcoming you back to the Pagoda again soon. Regards Pagoda Team

1 out of 5
The spa bath was the reason for booking the hotel for special occasion: boyfriends birthday. What a big mistake that was. Firstly, you'd think the notes written in "special notes to the hotel" would be read and made special just like any other hotel. The occasion was for my boyfriends birthday which was not even acknowledged at all. In the past year i can name 2 hotels who read the notes: 1. ALOFT for our anniversary made a chocolate freckle and card. 2. Citadines - for a birthday would out a card and left a mini cake. It was disappointing from the get go. We find our room and are already disappointed by being put in a room with no view of the swan river instead we were led to a room with glass windows from floor to roof basically with a view of a bunch of homes west flats, to put it nicely. We securely pulled across the old curtains that were falling off the railing from being so old to ensure we had some kind of privacy during this ordeal. there was clearly ZERO sound proofing - during the night we could clearly hear residence of the homes west units getting domestics. Lack of sound proofing proven again when we could hear the banging and clanging from the janitors cupboard/other rooms and what have you. Bathroom vent coming off wall directly into shower (peeping tom vibes) ruined spa bath experience as well as the constant pipe noises from flushing toilets resonating through the rooms. From the bed you can view exposed cables coming out of the ceiling into light fitting.

Posted by , from Perth on 20 Jul. 2019

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Comment from Hotel Management

22 Jul. 2019 by Team Pagoda

Dear Laurence & Maddi Thank you for staying with us at the Pagoda Resort & Spa. We are disappointed to read that you did not enjoy your experience while staying with us over the weekend. We have gone over the cctv footage during the check in process, we can confirm that the Team Member who checked you in did acknowledge that the stay was to celebrate a birthday. The Hotel usually organise a complimentary dessert or sparkling wine when our guests dine to celebrate a special occasion. We apologise that on this occasion we may not have passed on the message to the Restaurant. I trust that you did enjoy the complimentary mini bar we provide to all our guests. In reference to the room allocation, due to high demand most of the Swan River View Rooms were occupied. During the 2016 refurbishment program all the Hotel windows are double glazed and all window treatments were replaced. I have passed on your comments to our Maintenance Team to inspect and address the issues where required. We looked into the issue you raised regarding the air vent on the bathroom wall. The vent is necessary to allow the building's exhaust system to work efficiently, the venting system leads directly up to exhaust system on the roof of the building. We can confirm that there is no compromise of guests privacy in anyway and has been constructed in accordance to Australia Building Code. We understand your disappointment, not receiving a token of acknowledgment for the special occasion and the room allocation for a River View. We acknowledge that we could have done more to make your experience an enjoyable one, we apologise that on this occasion the Hotel has not met your expectation. We sincerely look forward to an opportunity for us to make it up to you. Regards Pagoda Team

2 out of 5
Location great food inedible and reimbursement not satisfactory

Posted by on 19 Jul. 2019

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Comment from Hotel Management

19 Jul. 2019 by Team Pagoda

Dear Guest Thank you for staying with us at the Pagoda Resort & Spa. I am truly disappointed to read that you did not enjoy your experience here with us. In order for us to further investigate into the issue we would appreciate it if you could provide us with some details of the issue. At the Pagoda we strive to offer our guests an exceptional experience, therefore we will address any issues immediately to ensure that the same will not reoccur. We look forward to hearing form you and the opportunity to discuss this further with you. Kind Regards Pagoda Team

3 out of 5
Television remote control was poor No food warming facility in room one of the lifts was broken Staff excellent

Posted by on 10 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Pagoda Team

Dear Guest Thank you for staying with us at the Pagoda Resort & Spa. We are disappointed to read that you have encountered issue with the TV Remote, we have now requested for this to be replaced by our Housekeeping Department. We apologise for the inconvenience of having one of the elevators out of order. I am glad to advised that the technician had manage to have it restored on the same evening. Once again our sincere apology for the disruptions you experience during your stay. We hope to see you back at the Pagoda again soon and trust that on the next occasion we will be able to exceed your expectation. Regards Team Pagoda

4 out of 5
It was good very good but the rooms could've been better cleaned and a microwave oven would be a addition to the rooms.

Posted by on 9 Jun. 2019

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Comment from Hotel Management

16 Jul. 2019 by Pagoda Team

Dear Guest Thank you for staying with us at the Pagoda Resort & Spa. We are disappointed to read that on this occasion we may not have fully met your exception, especially on the housekeeping front. We have since forwarded your feedback to the Housekeeping Team and ensure that the necessary practices have been put in place. We thank you for your feedback and we look forward to welcoming you back to the Pagoda again soon. Regards Team Pagoda

5 out of 5
We will definitly use this hotel again. The staff were professional and friendly the meals delicious. A special thank you to the Chef who went out of his way to make me happy with my breakfast. I love the standard of cleanliness better than some of the 5 star places we have stayed at.

Posted by on 4 May 2019

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Comment from Hotel Management

10 May 2019 by Team Pagoda

Thank you for staying with us at the Pagoda Resort & Spa. We are glad that you have enjoyed your experience with us and we look forward to welcoming you back to the Pagoda again soon. Regards Pagoda Team

4 out of 5
The rooms were old and smelt funny, maybe an upgrade to the bathrooms would be ideal

Posted by on 30 Apr. 2019

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4 out of 5

Posted by on 1 Apr. 2019

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Comment from Hotel Management

10 May 2019 by Team Pagoda

Thank you for staying with us at the Pagoda Resort & Spa. We are glad that you have enjoyed your experience with us and we look forward to welcoming you back to the Pagoda again soon. Regards Pagoda Team

4 out of 5
It was a very pleasant stay, our only complaint was when we returned to our room after going for dinner the corridor and more so our room had a horrible smell. (It smelled like off/old gas). Also our tv had a large black and white line in the middle of the screen. Our friends were travelling with us, their neighbors were very noisy. Making excessive noise until early morning.

Posted by on 31 Mar. 2019

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About the Pagoda Resort & Spa

Location 112 Melville Parade, Como, WA 6152

Property Features

Pagoda Resort & Spa offers its guests an outdoor pool, a sauna, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A free manager's reception is offered on selected days. WiFi is free in public spaces. Event space at this hotel measures 6329 square feet (588 square metres) and includes conference centres. Tour or ticket assistance, multilingual staff, and complimentary newspapers in the lobby are also featured at the luxury Pagoda Resort & Spa. A free area shuttle within 5 km is available. For a fee, parking is available. A complete renovation of Pagoda Resort & Spa was completed in January 2016. This 4.5-star Como hotel is smoke free.

  • 101 guestrooms or units
  • 4 levels
  • 6329 sq ft of conference space
  • 588 sq. m of conference space
  • Built in 1998
  • Dining venue
  • Bar or lounge
  • Manager's reception (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Lift
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Free parking nearby

Transport

  • Airport: Perth, WA (PER) (13.8 km / 8.6 mi)
  • Train station: Como Canning Bridge Station (2.9 km / 1.8 mi)
  • Property shuttles: Free area shuttle within 5 km
  • Parking: Self parking available for a surcharge

Room Amenities

Pagoda Resort & Spa offers 101 forms of air-conditioned accommodation with free minibar items and a safe. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a jetted bath, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Jetted tub
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

The hotel hosts a free manager's reception on selected days.

Pagoda Resort & Spa has a restaurant on site.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Cribs (infant beds) are available for AUD 30.0 per night.

Pets

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Parking height restrictions apply

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between AUD 20.00 and AUD 29.00 for adults, and AUD 19.50 and AUD 19.50 for children (approximately)
  • Self-parking fee: AUD 15.00 per day (in/out privileges)
  • Crib (infant bed) fee: AUD 30.0 per night
  • Rollaway bed fee: AUD 50.0 per day
  • On-site credit card charges are subject to a surcharge

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Esplanade River Suites
  • Esplanade River Suites Como
  • Esplanade River Suites Hotel Como
  • Pagoda Resort Como
  • Esplanade River Hotel Como
  • Pagoda Como

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has been awarded a star rating from the Australian star ratings agency, Star Ratings Australia.

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.