"We stayed at the Crowne plaza over Australia Day. Location was perfect. Service by the restaurant was disappointing. Ordered room service by the pool ... " More
28 Jan. 2023 by Crowne Plaza Team
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza.
24 Jan. 2023 by Crowne Plaza Perth Team
Dear Rachel,Thank you for taking the time to write a review of your recent experience at Crowne Plaza Perth. We appreciate you choosing to stay with us and are certainly disappointed to read we did not meet your expectations about the cleanliness of the pool area. However, we are grateful for your feedback and comments, as the information assists us to review our processes and improve our guest service.Crowne Plaza Perth is extremely conscious of the part we play in ensuring our guests stay is a memorable one and we continually strive to achieve high standards of service. We hope to have the opportunity to welcome you back to Crowne Plaza when you next visit Perth.Sincerely,CPP Team
17 Jan. 2023 by CPP
Dear Joy,Thank you for taking the time to write a review of your recent experience at Crowne Plaza Perth. We appreciate you choosing to stay with us and are certainly disappointed to read we did not meet your expectations about cleaning. However, we are grateful for your feedback and comments, as the information assists us to review our processes and improve our guest service.Crowne Plaza Perth is extremely conscious of the part we play in ensuring our guests stay is a memorable one and we continually strive to achieve high standards of service. We hope to have the opportunity to welcome you back to Crowne Plaza when you next visit Perth.Regards,CPP Team
15 Jan. 2023 by Crowne Plaza Perth Team
Dear Anna,Thank you for taking the time to tell us about your stay. We are pleased that you enjoyed your stay with us. We are looking forward to your return visit!Kind regards,Crowne Plaza Perth Team
8 Jan. 2023 by Reception Team
Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza PERTH.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Crowne Plaza Team
30 Dec. 2022 by Crowne Plaza Perth Team
Dear Tim,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza PERTH.I would like to start by apologizing to you for not meeting your expectations. I have checked on the reservation and Expedia messages, I am sorry to inform you that we have not received the request that you have mentioned at all. I am glad to see that our staff member has provided assistance to accommodate for a room move to a higher floor for your mom. Again, I understand the difficulties to manage shower over bath for an elderly guest. It was a difficult situation as the hotel were pretty full so we were left with limited options during the duration of your stay. However, we have noted down your feedback on your profile so we will make sure take note of it in the future. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Kind regards,Crowne Plaza Perth Team
27 Dec. 2022 by Judy
It's our pleasure to hear you enjoyed your stay at our hotel. Looking forward to seeing you next time.
18 Dec. 2022 by Crowne Plaza Perth Team
Dear Sara,Thank you for staying with Crowne Plaza Perth and providing your feedback to us. We are glad to read that you enjoyed your stay. We are looking forward to your return visit.Kind regards,Crowne Plaza Perth Team
12 Dec. 2022 by Crowne Plaza Perth Team
Dear Lorena, Thank you for your comments. It is valuable for us to review for improvement in terms of staffing arrangements. We hope to be able to serve you again in the future.Kind regards,Crowne Plaza Perth Team
4 Dec. 2022 by Crowne Plaza Perth Team
Dear Eileen,Thank you for your feedback. We are sorry to read about your disappointment. We appreciate your comments in regards to room service available times and it is valuable for us to review for future improvements.Kind regards,Crowne Plaza Perth Team