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The Marco Polo

4.0 star property
Suburban hotel with sauna and outdoor pool

Choose dates to view prices

Photo gallery for The Marco Polo

Front of property
Standard Twin Room, Multiple Beds
Deluxe Spa Room | Bathroom
Free self-parking
Deluxe Spa Room
Reviews
8.6

Excellent

Popular amenities

  • Hot tubHot tubHot tub
  • PoolPoolPool
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • Parking includedParking includedParking included
  • HousekeepingHousekeepingHousekeeping

Check out the area

Map
46 Nebo Road, West Mackay, QLD, 4740
  • Popular LocationBluewater Lagoon2 min drive
  • Popular LocationHarrup Park3 min drive
  • Popular LocationMackay Base Hospital3 min drive
  • AirportMackay, QLD (MKY)6 min drive

Room options

View all photos for Deluxe Family Room

Deluxe Family Room

Deluxe Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 44 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Bed and 1 Single Bunk Bed

View all photos for Standard King Room

Standard King Room

Standard King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Spa Room

Deluxe Spa Room

Deluxe Spa Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Standard Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Deluxe King Room

Deluxe King Room

Deluxe King Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

View all photos for Standard Family Room

Standard Family Room

Standard Family Room

Highlights

Air conditioning
Fridge
TV
Ceiling fan
Hairdryer
Bathrobes
Private bathroom
Coffee/tea maker
  • 24 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Single Bunk Bed

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About the area

Mackay

At The Marco Polo you'll be within a 20-minute walk of Jubilee Park and 1.7 km (1.1 mi) from Caneland Central. Highlights at this hotel include an outdoor swimming pool, free self-parking and Access to hot tub. .Enjoy the sauna and pool loungers. Other amenities include laundry facilities, concierge services and express check-out. .Sights within a 30-minute walk of this West Mackay hotel include Mackay Enertainment and Convention Centre and Mackay Regional Botanic Gardens.

What's nearby

  • Caneland Central - 2 min drive
  • Mackay Enertainment and Convention Centre - 2 min drive
  • Bluewater Lagoon - 2 min drive
  • Harrup Park - 3 min drive
  • Mackay Base Hospital - 3 min drive

Getting around

  • Mackay Station - 5 min drive
  • Mackay, QLD (MKY) - 7 min drive

Restaurants

  • KFC - 3 min walk
  • Austral Hotel - 2 min drive
  • Souths Leagues Club - 2 min drive
  • Gloria Jean's Coffees Mackay Caneland - 2 min drive
  • Hungry Jack's - 2 min drive

About this property

The Marco Polo

Suburban hotel with sauna and outdoor pool
The Marco Polo offers its guests an outdoor pool, Access to hot tub, and a sauna. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the business-friendly The Marco Polo. Free self parking is available.

This Mackay hotel is smoke free.

  • 38 guestrooms or units
  • 2 levels
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • No smoking on site
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and complimentary dressing gowns. Televisions come with cable channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible parking space
  • Handrails in stairways
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom

More

  • 2 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 10:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Express check-out available

Special check-in instructions

The property charges 3 per cent for credit card payments
The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staff will greet guests on arrival
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for AUD 15.0 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: AUD 15.0 per stay
  • Credit card charges are subject to a surcharge of 3 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from 8:00 AM to 9:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Best Western Marco Polo Mackay Motel
Best Western Marco Polo Motel
Best Western Marco Polo
The Marco Polo Hotel
The Marco Polo West Mackay
Best Western Marco Polo Mackay
The Marco Polo Hotel West Mackay

Frequently asked questions

Is parking available at The Marco Polo?

Yep, The Marco Polo has a free self car park.

How much does it cost to stay at The Marco Polo?

As of 10 May 2024, prices found for a 1-night stay for 2 adults at The Marco Polo on 12 May 2024 start from AU$124.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Marco Polo?

The closest beach to The Marco Polo is Lamberts Beach (10.2 km).

Does The Marco Polo have a pool?

The Marco Polo has a pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 8:00 AM to 9:00 PM.

Is there a free airport shuttle available at The Marco Polo?

No, The Marco Polo does not offer an airport shuttle service.

What time are check-in & check-out at The Marco Polo?

Check-in begins at 2:00 PM. Check-out time is 10:00 AM.

Are pets allowed at The Marco Polo?

No, only service animals are allowed.

The Marco Polo Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 248 out of 505 reviews" "
Rating 8 - Good. 164 out of 505 reviews" "
Rating 6 - Okay. 65 out of 505 reviews" "
Rating 4 - Poor. 16 out of 505 reviews" "
Rating 2 - Terrible. 12 out of 505 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Judith Elizabeth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well appointed rooms very well maintained,
Stayed 13 nights in Apr 2024

10/10 Excellent

Monique

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great surprise - the room was super nice and the bed was absolutely incredible! Warm greeting and great parking for our truck - super impressed
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Was well priced for a night on a driving holiday.
Stayed 1 night in Apr 2024

10/10 Excellent

Rosemary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed was comfortable and room was clean. Would have been good if there was dining options within walking distance of the hotel.
Stayed 1 night in Apr 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service
Very Friendly and Accommodating
Stayed 1 night in Mar 2024

10/10 Excellent

Diana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No faults. Convenient location. Helpful manager
Stayed 2 nights in Mar 2024

4/10 Poor

Tracy

Disliked: Cleanliness, staff & service, property conditions & facilities
The unit had no hanging facilities, no cupboards. I tried to reduce my stay but they were adamant that I could not do that, I had the same linen for the 5 days that I was there.Terrible to get in and out of, directly underneath the flight plan of the planes.
Stayed 5 nights in Feb 2024

10/10 Excellent

Adrianne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bernie makes this stay the best in town!

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
😀
Stayed 1 night in Jan 2024