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Sofitel Brisbane Central

5.0 star property
Family-friendly hotel with full-service spa and fitness centre

Photo gallery for Sofitel Brisbane Central

Outdoor pool, open 6:00 AM to 9:00 PM, pool umbrellas, pool loungers
Exterior
Luxury Room, 2 Double Beds, High Floor
Breakfast and brunch served
Premium bedding, down duvets, pillow-top beds, in-room safe

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Gym
The current price is AU$269
includes taxes & fees
11 May - 12 May

Explore the area

Map
249 Turbot Street, Brisbane, QLD, 4000
  • Roma Street Parkland
    ‪9 min walk‬
  • Suncorp Stadium
    ‪3 min drive‬
  • Brisbane Convention and Exhibition Centre
    ‪5 min drive‬
  • Brisbane, QLD (BNE)
    ‪22 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

Opera Suite Club Access, King Bed, Separate Lounge, City View High Floor, Indulgent Bath, 94m2

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for EXECUTIVE SUITE King Bed, Sofa Bed, Separate Lounge, City View

EXECUTIVE SUITE King Bed, Sofa Bed, Separate Lounge, City View

EXECUTIVE SUITE King Bed, Sofa Bed, Separate Lounge, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • City view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Room, King Bed, High Floor

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury Room, King Bed, High Floor

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • Mountain view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Luxury City Room, King Bed, High Floor, City View

Premium bedding, down duvets, pillow-top beds, in-room safe

Luxury City Room, King Bed, High Floor, City View

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

Superior Room, 1 King Bed, Accessible

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

View all photos for PREMIER SUITE King Bed, Separate Lounge, City View, Premium Bath

PREMIER SUITE King Bed, Separate Lounge, City View, Premium Bath

PREMIER SUITE King Bed, Separate Lounge, City View, Premium Bath

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 2 Double Beds, High Floor

Luxury Room, 2 Double Beds, High Floor

Luxury Room, 2 Double Beds, High Floor

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
  • Mountain view
  • 32 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Signature Suite, 1 King Bed, City View

Signature Suite, 1 King Bed, City View

Signature Suite, 1 King Bed, City View

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • City view
  • 65 sq m
  • Sleeps 3
  • 1 King Bed

Prestige Suite Club Access, King Bed, Separate Lounge, City View High Floor, Luxury Bath, 64m2

Highlights

Soundproofed
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
Hypo-allergenic bedding
Pillow menu
  • Sleeps 3
  • 1 King Bed

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Capri by Fraser, Brisbane

Brisbane Central Business District
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,023 reviews
The price is AU$190
includes taxes & fees
11 May - 12 May
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About the area

Brisbane

A family-friendly stay in the heart of Brisbane awaits you at Sofitel Brisbane Central. Within just a 10-minute stroll, you'll find Queen Street Mall and Roma Street Parkland. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The café, Chouchou, is open for breakfast and brunch. Cuvée is the hotel's own bar, serving drinks along with light fare. Enjoy the gym and pool loungers. 14273 square feet (1326 square metres) of event facilities include 13 meeting rooms and a conference centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an area shuttle. .Sights within a 15-minute walk of this Brisbane Central Business District hotel include Waterfront Brisbane and Brisbane City Botanic Gardens.

What's nearby

  • Queen Street Mall - 6 min walk - 0.5 km
  • Roma Street Parkland - 9 min walk - 0.8 km
  • Waterfront Brisbane - 9 min walk - 0.8 km
  • Suncorp Stadium - 3 min drive - 2.7 km
  • Brisbane Convention and Exhibition Centre - 5 min drive - 3.9 km

Getting around

  • Brisbane Central Station - 4 min walk
  • Brisbane Airport (BNE) - 22 min drive

Restaurants

  • ‪Merlo Cart - ‬2 min walk
  • ‪Club Sofitel - ‬5 min walk
  • ‪Cafe Chez vous - ‬3 min walk
  • ‪Astor Terrace Cafe - ‬5 min walk
  • ‪Knowhere Brisbane - ‬4 min walk

About this property

Sofitel Brisbane Central

Family-friendly hotel with full-service spa and fitness centre
Sofitel Brisbane Central offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 14273 square feet (1326 square metres) and includes a conference centre. A rooftop terrace, a vending machine, and multilingual staff are also featured at the family-friendly Sofitel Brisbane Central. For a fee, parking is available.

This Brisbane hotel is smoke free.

  • 416 guestrooms or units
  • 30 levels
  • 14273 sq ft of conference space
  • 1326 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Sofitel Brisbane Central offers 416 accommodations with a safe and free newspapers. Each accommodation is individually decorated. Pillowtop beds feature down duvets and premium bedding. A pillow menu is available. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

This Brisbane hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Spanish, Thai

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free offsite parking within 150 metres
  • Street parking available
  • Area shuttle (surcharge)
  • Secured, covered parking on site (AUD 47 per night)
  • Secured, covered valet parking on site (AUD 57 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 15 to 45 for adults and AUD 15 to 45 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Chouchou
  • Cuvée
  • Rothwell’s Bar & Grill
  • Suzette

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 13 meeting rooms
  • Conference centre (14,273 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Braille/raised signage
  • Grab bar in shower
  • High-pile carpet in room
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AUD 85.0 per day.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 15 to 45 for adults and AUD 15 to 45 for children
  • Covered self-parking fee: AUD 47 per night
  • Valet parking fee: AUD 57 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 85.0 per day
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 9:00 PM
  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sofitel Brisbane Central
Sofitel Hotel Brisbane Central
Accor Brisbane Central
Brisbane Sofitel
Sofitel Brisbane Central Hotel Brisbane
Sofitel Brisbane Central Hotel
Sofitel Central Hotel
Sofitel Central
Sofitel Brisbane Central Hotel
Sofitel Brisbane Central Brisbane
Sofitel Brisbane Central Hotel Brisbane

Frequently asked questions

What is the cancellation policy at Sofitel Brisbane Central?

Sofitel Brisbane Central offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Brisbane Central?

As of 2 May 2025, prices found for a 1-night stay for 2 adults at Sofitel Brisbane Central on 11 May 2025 start from AU$269.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Brisbane Central?

Yep, Sofitel Brisbane Central has a secured covered self car park for AUD 47 per night.

Are there any beaches close to Sofitel Brisbane Central?

The closest beach to Sofitel Brisbane Central is Shorncliffe Beach (16.8 km).

Is there a spa on site at Sofitel Brisbane Central?

Yep, there is an onsite spa at Sofitel Brisbane Central. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as prenatal massages.

Does Sofitel Brisbane Central have a pool?

Sofitel Brisbane Central has a pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open 6:00 AM to 9:00 PM.

What makes Sofitel Brisbane Central a romantic place to stay?

A hot tub and couples spa treatments, as well as pillowtop beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Sofitel Brisbane Central.

Is Sofitel Brisbane Central family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Sofitel Brisbane Central is a hit with families.

Does Sofitel Brisbane Central serve breakfast?

You bet, buffet brekkie is available weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sofitel Brisbane Central?

No, Sofitel Brisbane Central does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Brisbane Central?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and brunch.

What time are check-in & check-out at Sofitel Brisbane Central?

Check-in begins at 2:00 PM. Check-out time is 11 AM.

Are pets allowed at Sofitel Brisbane Central?

No, only service animals are allowed.

Sofitel Brisbane Central Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 563 out of 1002 reviews
Rating 8 - Good. 278 out of 1002 reviews
Rating 6 - Okay. 109 out of 1002 reviews
Rating 4 - Poor. 40 out of 1002 reviews
Rating 2 - Terrible. 12 out of 1002 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Stefanie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Stephanie

Stayed 1 night in Mar 2025

10/10 Excellent

Thomas

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service
Stayed 1 night in Feb 2025

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to get to and walk to the mall for ease
Stayed 1 night in Jan 2025

10/10 Excellent

Helene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Jan 2025

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sofitel delivers!

From check in to check out, my whole stay was fantastic! Right from the start I was made to feel that I was their only guest. As it was my first stay with Sofitel I received a complimentary room upgrade with a view of the beautiful Anzac Square. We had a bite to eat for dinner at Cuvee and it was delicious. The staff were so polite, professional and were so very attentive. The hotel was tastefully decorated, with beautiful amenities and access to Central Station right at your door. Queen St Mall just a few minutes walk away. I would not hesitate to stay here again and am already planning my next visit :)
Stayed 1 night in Jan 2025

10/10 Excellent

Chetan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Customer Service
Stayed 5 nights in Jan 2025

8/10 Good

Zhangjie

Stayed 3 nights in Jan 2025

10/10 Excellent

Rich

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel in heart of Brisbane. Easy access to shops and restaurants. Beds were too soft for my liking and new mattress would be suggested as they had some permanent indentation from use which made it hard to get really comfortable. Again firmer mattress even medium density would have been nice. Also the furniture needed to be moved for a deep cleaning as it was pretty dirty under beds and night table. We knew that because we dropped an earring and had to move stuff so saw it first hand. The lobby and service was top shelf though.
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Uliano

Travelled with partner
Liked: Amenities
Great all round Could not fault it. Would definitely recommend it
Stayed 4 nights in Dec 2024

4/10 Poor

Alan

Business traveller
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Iulia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, located just above Central train station which makes it very easy to access, when entering the lobby the design is very fancy and staff are very polite and respectful. Breakfast selection is very rich and adaptable to any dietary requirements. The swimming pool are is nice and clean and gives opportunity for families to have fun on the hotel's territorry. However for a 5 star hotel I would recommend to check their water dispensers in the room. When filling the water in a glass it was not clear, so we just bought water from supermarket. Also bed vallance needs to be changed as it was ripped on the edges. These details did not impact our stay, but it does impact the image of a 5 star hotel. Overall we had a wonderfull say, the restaurant menu is delicious and we enjoyed every minute of our vacation
Stayed 4 nights in Dec 2024

6/10 Okay

Nevin

Disliked: Staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Candice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Handy location and good service

Excellent location, large rooms with comfortable beds. Good Wi-Fi. Christmas cookies and drinks in the lobby a lovely touch Reasonable price for the room and location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Lorraine Janice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing was too much for staff. Had our room changed to suit daughter with disability (walk in shower). Went out of their way to accommodate her needs. Felt very safe. Would definitely stay there again.
Stayed 2 nights in Dec 2024

10/10 Excellent

Amanda

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Lovely night away. The day spa was fantastic. The staff are very friendly, comfortable beds. The room was not the cleanest, with marks on the windows, toothpaste on the vanity and dirt on the shower vent.
Stayed 1 night in Nov 2024

6/10 Okay

Jonathan

Liked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Robin

Stayed 3 nights in Nov 2024

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great buffet breakfast, lovely room, enjoyed the pool and how close it was to the main shopping area, casino and river (within a 15 minute walk). Having the train station below the hotel made travelling to other areas so easy especially with the cheap fares.
Stayed 2 nights in Nov 2024

10/10 Excellent

Gunvantbhai

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and friendly helpful service
Stayed 3 nights in Aug 2024

6/10 Okay

Joanna

Liked: Cleanliness
No pen, no paper,no minibar, no room service menu, no spa menu. The room seemed to have been emptied of amenities. Otherwise as noce as any sofitel.
Stayed 2 nights in Nov 2024

4/10 Poor

Jessica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We stayed in a King Suite with our two small children, when checking in we asked if the pull out couch bed would be made up, which i was told it already had been. When we arrived at the room we found it wasn’t. I called guest services to advise them. We went out and advised them at reception that now would be a good time to do it… long storey short it took over 5 phone calls and 6 hours to get the bed sorted… two very tired little boys as it was well past their bed time… not impressed and will not be returning, should never have booked, will definitely stick with the Hilton..
Stayed 1 night in Oct 2024