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4.4 out of 5

"Majestic views in a grand old dame. The staff were wonderful and the rooms were very pleasant, clean and comfy with spectacular views! It was really ... " More

By a verified traveller on Wed 11 Jan 2023

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Hotel Description

A luxury stay in the heart of Sydney awaits you at Mountain Heritage Hotel. Within a 10-minute stroll you'll find Blue Mountains Cultural Centre and Leura Mall within a 30-minute walk. Highlights at this family-friendly hotel include a restaurant, free self parking, and a bar/lounge.

The restaurant, Jamison Views Restaurant, serves local and international cuisine and is open for breakfast and dinner. Enjoy the gym, seasonal outdoor swimming pool, and pool loungers. 3854 square feet (358 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Cooked-to-order breakfast is available daily between 7:00 AM and 10:30 AM. There's also the convenience of free extended parking.

With a stay at this 4.5-star Katoomba hotel, you'll be 2 km (1.2 mi) from Leura Cascades and 2.9 km (1.8 mi) from Three Sisters.

Heritage Room

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$155* Per night/room 6 Feb. - 7 Feb.

Mountain View Villa with Balcony and Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max

Signature Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Two Bedroom Family Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mountain View Spa Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Heritage Spa and Fireplace Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Mountain Heritage Hotel ratings based on 400 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Mountain Heritage Hotel

Everyone (173) Couples (185) Family (39)
4 out of 5
Majestic views in a grand old dame. The staff were wonderful and the rooms were very pleasant, clean and comfy with spectacular views! It was really stunning seeing the mist rolling in over the mountains in the morning. Very special part of the world!

Posted by on 11 Jan. 2023

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Comment from Hotel Management

12 Jan. 2023 by Guest Services

Hello Kerrin, thank you for choosing to stay at hotel Mountain Heritage. We are so pleased you enjoyed your stay. We are very proud of the service our team provides all our guests. Naturally, the views are stunning and we are lucky to be in a very special part of the world.We look forward to welcoming you back one day.Take care & safe travels

2 out of 5
Sagging matress

Posted by on 30 Dec. 2022

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Comment from Hotel Management

31 Dec. 2022 by Guest Services

Hello Kwan, Thank you for choosing to stay at the Hotel Mountain Heritage. We appreciate your feedback, as we are always looking for ways to improve our guest experience. Take care & Safe travels.

5 out of 5
The room was large, but the bathroom should have been cleaner and the bed wasn’t particularly comfortable.

Posted by on 11 Dec. 2022

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Comment from Hotel Management

17 Dec. 2022 by Guest Services

Hello Lyn,Thank you for choosing to stay at the Hotel Mountain Heritage.We are so pleased you enjoyed your stay and we would love to welcome you back one day.Thank you for your feedback, we are always looking for more ways to improve our guests experience.Take care & safe travels.

4 out of 5
It was all clean and fine. We did book a King bed and a deep bath, we received an "upgrade" with a Queen bed and a teeny tiny bath. Overall, everything else was ok.

Posted by on 6 Oct. 2022

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Comment from Hotel Management

17 Oct. 2022 by MH

Hello Joanne,thank you for choosing to stay with us at the Hotel Mountain Heritage.Our rooms are all unique and we hope you enjoyed the wonderful view from the room.

3 out of 5
The hotel charm was lovely, the room we had smelt horribly, it may have been above the restaurant, I was also disappointed with the view, I thought I would have a garden view but I was looking at an internal tin roof. Otherwise the room was large and the eating area/bar/lounge was delightful.

Posted by on 29 Sep. 2022

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Comment from Hotel Management

17 Oct. 2022 by MH

Hello Lorrae,thank you for your feedback and it is unfortunate that your stay did not meet expectations.We have different room types, please call us direct next time and we can provide you with more information on our Mountain View Rooms

5 out of 5

Posted by on 26 Sep. 2022

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4 out of 5

Posted by on 29 Aug. 2022

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5 out of 5
Friendly & helpful staff. A comfortable stay

Posted by on 26 Aug. 2022

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Comment from Hotel Management

27 Aug. 2022 by MH

Hello Geoffrey,thank you for staying at the Hotel Mountain Heritage and the fantastic feedback.We look forward to welcoming you back soon!

3 out of 5
Overpriced for the size and style of room.... It was just an average room, dated furniture, poor bathroom.... For the money paid, l expected much more......

Posted by on 21 Aug. 2022

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Comment from Hotel Management

22 Aug. 2022 by MH

Hello Warren,thank you for your valuable feedback, we are sorry to hear that we didn't meet your expectations.Our Hotel provides complimentary live entertainment to all guests, the restaurant and are open 7 days a week for breakfast , lunch and dinner.We have recently undergone new ownership and look forward to providing more exciting benefits to all our guests.Thank you and we will pass this on to the Team.Best regards.

5 out of 5
Beautiful period property, great feel. Lovely breakfast, roaring fires and amazing views

Posted by on 14 Aug. 2022

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Comment from Hotel Management

15 Aug. 2022 by MH

Hello Nicholas, thank you for the great feedback, we will pass this on to the Team. We're glad that you enjoyed your stay and please call us direct for your next visit to the beautiful Blue Mountains. Kind regards, Molly

About the Mountain Heritage Hotel

Location Apex & Lovel Streets, Katoomba, NSW 2780

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Dining venue(s)

Property Features

Mountain Heritage Hotel offers its guests a fitness center and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 3854 square feet (358 square meters) and includes a conference center. A library, a terrace, and tour/ticket assistance are also featured at the luxury Mountain Heritage Hotel. Free self parking is available. This 4.5-star Sydney hotel is smoke free.

  • 41 guestrooms or units
  • 3 levels
  • 2 buildings
  • 3854 sq ft of conference space
  • 358 sq m of conference space
  • Built in 1908
  • Poolside lounge chairs
  • Charging station for electric cars
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Arcade/game room
  • Refrigerator

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Katoomba Station (1.2 km / 0.8 mi)
  • Parking: Free self parking, extended parking, and RV/bus/truck parking

Room Amenities

Mountain Heritage Hotel offers 41 air-conditioned accommodations with minibars and espresso makers. Memory foam beds feature premium bedding. Refrigerators and coffee/tea makers are provided. Bathrooms include slippers, designer toiletries, complimentary toiletries, and hair dryers. 38-inch LCD televisions come with premium cable channels and first-run movies. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Memory foam beds
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • First-run movies
  • Refrigerator
  • Espresso maker
  • Coffee maker
  • Luxury bedding
  • Cribs (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet
  • Desk chair

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.

Jamison Views Restaurant - Overlooking the garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Room service (during limited hours) is available.

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 9:00 PM

Special check-in instructions:

The front desk is open daily from 7:30 AM - 9:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:30 AM - 9:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 100.0 per day.
  • Cribs (infant beds) are available for AUD 100.0 per stay.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Union Pay. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place and guests are provided with hand sanitizer. Contactless check-out is available. Each guestroom is kept vacant for a minimum of 72 hours between bookings.

  • No lifts
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • Credit card pre-authorisation
  • Property is cleaned with disinfectant
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are not available
  • gap period enforced between guest stays 72 hours
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 45 for adults and AUD 25 for children (approximately)
  • Early check-in fee: AUD 100.00 (subject to availability)
  • Late check-out fee: AUD 100.00 (subject to availability)
  • Crib (infant bed) fee: AUD 100.0 per stay
  • Rollaway bed fee: AUD 100.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Mountain Heritage Hotel Retreat
  • Mountain Heritage Hotel Retreat Katoomba
  • Mountain Heritage Retreat
  • Mountain Heritage Retreat Katoomba
  • Mountain Heritage Hotel Katoomba
  • Mountain Heritage Katoomba
  • Mountain Heritage Hotel Spa Retreat
  • Hotel Mountain Heritage Blue Mountains Katoomba
  • Hotel Mountain Heritage Blue Mountains
  • Mountain Heritage Blue Mountains Katoomba
  • Mountain Heritage Blue Mountains
  • Mountain Heritage Hotel
  • Mountain Heritage Hotel Hotel
  • Mountain Heritage Hotel Katoomba
  • Mountain Heritage Hotel Hotel Katoomba
  • Hotel Mountain Heritage Blue Mountains

You should know

  • The seasonal pool will open in November and close in March.
  • Pool access available from 8:00 AM to 6:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.